Hôtel Mercure Tours Centre Gare et Congrès 4성

Clean and comfortable hotel located near the train station. Good breakfast selection. Unfortunately there are no restaurants close to the hotel, and as the hotel does not do dinner service a trip to the town center is necessary. This is 10-15 minutes on foot.

Hotel near the station of Tours were we stayed in a family room consisting of 3 rooms, each with a bathroom. Clean but somewhat outdated. Unpersonal check-in, but was compensated afterwards by more personal approach.

Lovely engaging staff was the best part of this stay. Not sure I would class this asa 4star property after having stayed in The Mercury La Rochelle and Mercury Grenoble. Hot items on the breakfast buffet both mornings were cold. On the plus side, relatively close to the centre and a good base for touring the Loire valley.

Nice and central hotel with parking. We e mailed the hotel and they reserved a disabled parking spot for us prior to arrival. We were upgraded to a privilege room as a Accor Platinum member. The room was lovely, clean and large. The bed was very comfortable and the rooms mini bar and tea and coffee making facilities were very welcome after our long drive. The hotel is situated on a "block" of hotels with some student accommodation in the middle. The hotel next to the Mercure was an Ibis Budget. The whole block backed onto the main railway line. Having said that, the room was quiet, and the blackout curtains were effective. We had a room looking onto the main street. After arrival we took a short walk to the main train station entrance, where my wife felt that she could not go any further due to uneven footpath surface. We returned back to the hotel. This took us about an hour or so. On arrival back, I went to collect our welcome drinks ( very good wine and a fruit juice ) and returned back to the room where my wife had gone to bed ( 10pm ). About 1 minute later the receptionist was knocking at the door, demanding entry to the room to inspect the smoking. As the hotel is a non smoking hotel, we respect this, and I do not smoke. If needed the car park area is acceptable. I had not smoked in the room. Having found no evidence of smoking, she left. My wife found the whole incident upsetting, and very stressful. In the morning I went to see the manager of the hotel, but was told that the manager was who I had assumed was the receptionist. The new receptionist/manager apologies, and offered my wife a free breakfast to make up for the unfortunate incident. This was nice, but only one breakfast ... not two ? - well she explained - I was not upset so needed to compensation. My wife was still in bed, so I took a breakfast tray to our room ( just some pastries and a bit of scrambled egg - as breakfast was closing and they had not re stocked ) On investigation outside the hotel, our first floor room, ( we had an open window for ventilation as the air conditioner made noise but not much else - this is normal in Accor properties ) was directly above and next to the reception of the budget Ibis next door. There were cigarette buts and ash all over the street at this location from the night before. This is where the smoke smell came from. The receptionist agreed, (said it had happened before )but no apology. Then tried to charge for 2 breakfasts ! we left.

The staff was terrific, but the wifi was completely UNACCEPTABLE. I couldn't make phone calls, check email, watch video, etc. Almost nothing worked. There was no option to purchase high bandwidth wifi.

The rooms have been fitted with triple glazed windows since our last visit many years ago (when the train noise was quite loud): the noise level is now very low. The room was comfortable and met all our requirements. The staff were particularly helpful when we were making a fresh booking for Mercure Poitiers and we would give them a five star rating for the trouble they took.

Good hotel in very convenient location, Very friendly and helpful staff. Good breakfast. Very safe car-park under the hotel, though you need instructions as to how to get into it! Larger rooms are on the first floor which is a pity as rooms on the higher floors are nicer. Prefer rooms facing the road rather than the station.

방이춥다

We were travelling with 2 small dogs so unable to have breakfast in the hotel. Suggest a room or area is set aside for dog owners to have breakfast and have their pets with them and not have to leave them in a strange room on their own. My only fault otherwise an excellent hotel.

The Mercure Centre offers an excellent base for the motorist to park easily and explore TOURS on foot. The breakfast facility is very good and caters for coeiliacs which is a bonus. There is a repeating problem at Mercures in France: the electronic room key always needs re-setting on day two - a bit annoying when you are on the 8th floor and have to go back down to reception!

Good location, The room is good, the staff is very friendly. There is bus stop and metro close to the hotel. The negative point is the breakfast price, in my opinion is too high. but I recommend this place. ..............................................................

Property is located very close to station. Free WiFi did not work, and free parking never really existed with reception staff rude and always trying to sell you some underground parking or ask you to park on street. So while it advertises free parking, it is not true since it appears never available. Probably the worst Mercure I have ever stayed in, and I am a member of the Accor group's loyalty programme.

The hotel is good. The location is good, near the train station. The coffe room is a little small. The breakfast is good. The staff is polite and give the basic informations about the city. I recommend.

I was disappointed with this hotel because I wasexpecting a fully serviced hotel. The bar was tiny and I couldn't get anything to eat at midday in the hotel. In fact the staff directed me to anothor hotel to get something to eat.

Right by the Railway station, Mercure Tours was well located in the centre of Tours, the room was clean and tidy and reasonable in price. I would stay there again and for longer. Wifi and internet access was easy, straightforward and included on the price.