罗马高碌街里雅斯特美居酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 715 评论

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罗马高碌街里雅斯特美居酒店 - Image 1
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经 Gradisca 31, 00198 罗马, 意大利

描述

酒店其他优惠

  • 露台环境安静、绿树成荫

  • 距离途经罗马圆形大剧场的 B1 线和 6 号线地铁站 350 米

  • 优雅热闹的街区

  • 配有私人露台和室外按摩浴缸的豪华房

  • 带棚停车场

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酒店位置

罗马高碌街里雅斯特美居酒店

经 Gradisca 31
00198 罗马
意大利

GPS:41.920619, 12.513735

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 100% 无烟酒店
  • 客房服务

早餐

Our breakfast is the perfect way to start the day; enjoy an extensive hot and cold buffet with local, international and gluten-free products. Or if you prefer, you can order a continental breakfast in your room.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  715 评论

TripAdvisor 评级  4.0/5  2,072 评论

卓越奖 2024

Quiet Location but handy for Metro

Tripadvisor 评级 3.0/5

Bill Peter F Friends getaway - 经 TripAdvisor 认证的评论

The Positive Points: The hotel is in a quiet location and only 4 stops from the mainTermini Station by metro. The walk from the metro station to the hotel is around 5 to10 minutes. The hotel itself is in a quiet side street with very little traffic or noise. The twin room we had was immaculately clean and well maintained as well as being spacious. The cleaner did an excellent job of servicing the room for the 4 days we were there. There was a spacious and attractive outdoor patio area with plenty of shade where you could sit and eat or have a drink. The breakfast area was well laid out. The Negatives: A nice selection of cold cuts, breads and breakfast staples. However the HOT offering (bacon/eggs/ vegetables) was tepid. This applied when we ate at 7.20 am and at 9am and at 8am. The bar service was disorganised. This was specially true in the evenings when staff seemed to be trying to take orders from tables outside as well as in the lounge area and bar itself without much focus or organization. Although the bar area itself only had 3 people at it it took 20 minutes to actually get served!!! A similar incident happened in the early afternoon when the barman was on the phone for around ten minutes while we tried to order and pay for our drinks. Clearly there is a problem with the bat service and attitude of the staff serving.

A shout out to a staff member that helped make our stay most enjoyable - Bravo!

Tripadvisor 评级 5.0/5

scrank 家庭住宿 - 经 TripAdvisor 认证的评论

A quick review to call out some excellent customer service from one of the Mercure team. Joao Pedro on Reception did all he could to make our family’s stay an enjoyable and comfortable one. This included insisting on carrying two of our heaviest luggage down the stairs, ensuring our two rooms were adjacent to each other, as well as trying his best to make our last minute extension as painful as possible free as possible (room move etc.). We are grateful Joao Pedro and thank you for all your efforts. You are a credit to the Mercure brand. Bravo! Scott

Very helpful and caring staff

Tripadvisor 评级 5.0/5

Zab Z Couples - 经 TripAdvisor 认证的评论

I’m arriving at your hotel tomorrow and I am very much looking forward to my stay. This is mainly due to various recommendations. But I would also like to take this opportunity to thank one of your colleagues, Antonio Kothere. This kind and efficient person was very helpful in explaining to me the whole structure of the hotel and its services. He kindly helped me to book a room and plan everything for my girlfriend's birthday. He was respectful and patient. I was initially apprehensive as although your hotel was highly recommended, I personally did not know much about it. Antonio allowed me to ask questions, he reassured me and promised that my partner and I would enjoy our stay. I would like to thank Antonio for his kindness, professionalism and guidance.

Very Nice Hotel Away From the City Center

Tripadvisor 评级 5.0/5

DoctorJehle 经 TripAdvisor 认证的评论

We stayed three nights at the Mercure Roma Corso Trieste hotel in Rome, Italy, and our experience was very positive. First of all, our flight to Rome landed at the airport in the morning. Check-in time at the hotel was 2 pm, but the staff was gracious and allowed us into our room earlier, and we were able to take a nap and compensate somewhat for the jet lag. We were very grateful for the kindness of the staff during the whole time we were there. Our room was clean and quiet, and we slept very well. We enjoyed breakfast there as well as supper, and the food was amazing. The breakfast had many options to choose from, and every item I tried was very tasty. I was pleased with the varied selections of milk. I am allergic to dairy, and was glad I could have oat milk with my muesli. They had soy milk, rice milk, and other options as well. I don't see all those options in the hotels I stay at in the U.S. Usually, I am lucky to find any milk alternative. The hotel is not located near the typical tourist sites in Rome; it is in more of a neighborhood setting. You will need transportation to go to downtown Rome. But I went to a grocery store not far away from the hotel, and there are a number of good restaurants within walking distance. It was a very positive experience staying at the Mercure Roma Corso Trieste, and I would recommend it to others travelling in Rome.

Dear Guest, we are immensely grateful for his words, the satisfaction of our guests is the greatest reward for us. We thank you for giving us the opportunity to take care of your experience in Rome. we hope that in the future you will be able to choose us again, I will share with the whole team what you expressed, I am sure that it will be a valid push to motivate us to give more and more. Sincerely

Avoid avoid avoid. Do not book if you have children.

Tripadvisor 评级 1.0/5

James M 经 TripAdvisor 认证的评论

Never in my life have I been treated like this at a hotel. I made my booking via hotels.com, I selected one adult and one child, aged 17 (from.the drop down menu). When I checked in, the manager told me I should have selected my son as an adult, as 17 year olds aren't children (even though you could select his age). They have now told me I need to pay more, and for some bizarre reason, breakfast isn't included. The manager, a lady named Antonia spent possibly a whole.hour with me at the point of check in, telling me that there is a fault between the hotels.com and mercure, and that I need to pay extra, and claim it from Hotels.com, as I am the one who has made the mistake. Even though I showed her a screenshot of my booking which clearly indicates that I have done nothing wrong. What then followed was an absolute charade where she tried to make another booking to prove I'd done something wrong, which surprise surprise she wasn't able to demonstrate, as clearly I had done nothing wrong. The last thing you want after a long day of traveling is to begin your trip on such a bad foot. I've had poor experiences with mercure before and I foolishly thought this would be better. Never again. Every other hotel would say they recognise that the fault lies between them and their travel agency, and not with the individual who is staying in the hotel. Yet Antonia spoke to me as if I was a common criminal.

Dear Customer, we are sorry for your experience, generally on direct systems we do not have such problems as the age policies (childrenadults) are well specified. the intent of those who were present in the facility was certainly to explain what happened, there must surely have been misunderstandings on both sides, and for this I am deeply sorry. Our staff really has a strong understanding and helpfulness, and they always strive to offer a quality service, for young and old. The intention of my colleague was not to make her out to be a criminal but to explain the problem that had arisen. We hope that in the future she will be able to return to stay at our establishment and fully experience our sense of hospitality, without penalising her entire experience due to problems that are not directly attributable to the hotel. I can assure you that we will take all necessary measures to ensure that similar issues do not occur in the future. best regards

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其他网络用户评价我们的酒店

  • 421 评论 8.6/10 位置
  • 577 评论 7.3/10 房间
  • 585 评论 8.7/10 服务
  • 5 评论 8.6/10 上网
  • 335 评论 8/10 舒适度
  • 300 评论 8.9/10 早餐
  • 204 评论 6.7/10 清洁度
  • 191 评论 8.5/10 食物

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