索菲特罗马贝佳斯别墅酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 742 评论

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Via Lombardia 47, 00187 罗马, 意大利

描述

酒店其他优惠

  • 位于罗马市中心，靠近主要景点

  • 由建筑师兼设计师 Jean-Philippe Nuel 翻新

  • 屋顶餐厅和休闲区酒吧可欣赏罗马的独特景色

  • 在贝佳斯别墅花园前的一条安静的街道上

  • 量身定制的礼宾服务

我们的客房

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酒店位置

索菲特罗马贝佳斯别墅酒店

Via Lombardia 47
00187 罗马
意大利

GPS:41.907516, 12.486524

电话
传真 +39 06 482 1019

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务
酒店附近
  • 停车

Settimo Roman Cuisine & Terrace

Settimo 是一家精致的屋顶餐厅，周围绿荫环绕，可欣赏罗马的迷人景色，为您提供独特的体验。享受主厨 Giuseppe D'Alessio 烹饪的现代罗马特色菜。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  742 评论

TripAdvisor 评级  4.5/5  2,754 评论

卓越奖 2024

Great High Class Hotel In Roma

Tripadvisor 评级 5.0/5

kirby105 Couples - 经 TripAdvisor 认证的评论

Fantastic hotel! Staff was outstanding, everyone was helpful and kind. Room was huge by European standards. Super clean and the breakfast was outstanding with many choices. The pastries were very good. Roof top bar provides a great view of Rome. Just as a heads up, it’s about one mile from the tourist spots like the Pantheon with the return trip uphill at the end bd if you walk it. As an option plenty of taxis to shuttle you back if you are beat.

Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us and appreciated the spacious rooms, our breakfast selection, and the breathtaking views from our rooftop restaurant Settimo. It’s fantastic to know that our team made such a positive impression and contributed to a memorable experience. We appreciate your helpful tip for future guests about the location and nearby transportation options. While we’re close enough to the historic sites for a pleasant walk, we understand the return can be a bit uphill and challenging after a walking day in Rome. Thank you again for choosing to stay with us, and we hope to welcome you back very soon! Warm regards, Francesca Novelli Guest Experience

Great hotel, lousy bed

Tripadvisor 评级 4.0/5

daveg977 Couples - 经 TripAdvisor 认证的评论

Several good things to say about Sofitel Roma Villa Borghese: 1) Clean (a big postive). 2) Beautiful in appearance. 3) Quiet and relaxing, no kids running around. 4) Breakfast on 7th floor was excellent, as was the view. 5) Staff were friendly and helpful. However, there were a couple significant negatives about the Sofitel Roma Villa Borghese 1) Bed. The bed mattress had significant divots/sag which made it difficult to get a restful night's sleep (see photo). A turn or roll towards the center of the bed was like trying to summit one of the 7 hills of Rome. Minus one star. 2) Outlets. A minor thing, but the electrical outlets were so worn (the metal prongs), plugs would not stay secure.

Big Disappointment

Tripadvisor 评级 2.0/5

dzarkov88 Friends getaway - 经 TripAdvisor 认证的评论

It was a big disappointment. The hotel definitely has not 5 star luxury hotel standards. Our rooms were very cold , the central heating was not operating. The hotel offered us small electric heaters ! Overall the staff were not polite and helpful. One of the main reasons we have chosen this hotel was because it was a “Sofitel “ brand. We are platinum members but we did not feel welcome. We have booked 3 rooms. None were upgraded. The breakfast was very poor for the value of money, even for a simple omelette, we had to pay extra. We do not recommend this hotel .

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations and that we fell short of providing the high standards of service and comfort that you expect from a 5-star luxury hotel and the Sofitel brand. Please accept our sincerest apologies for the issues you experienced with the room temperature. We understand how important it is to feel comfortable, especially during a hotel stay, but the activation of heating systems is regulated annually by the Municipality of Rome and set for November 15th. Therefore, it cannot be turned on before that date. While the electric heaters were offered as a temporary solution, this did not meet your expectations. We are sorry to read that you felt our team not polite or helpful. Delivering attentive and respectful service is one of our top priorities. Regarding your Platinum status and the lack of room upgrades, we apologize for not being able to acknowledge the benefit, but please allow us to remind you that room upgrade is upon availability upon check-in time and being the Hotel at capacity during your stay we were not able to grant it. Your comments are invaluable for us to improve, and I hope you will consider giving us another chance to demonstrate the high standards of hospitality that Sofitel is known for. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Francesca Novelli Guest Experience

Very nice hotel in great section in Rome

Tripadvisor 评级 4.0/5

Dennis S Couples - 经 TripAdvisor 认证的评论

Very nicely situated in the Villa Borghese area. Front desk and concierge staff were excellent. Room was beautiful. Rooftop restaurant view was amazing. We went to the rooftop for breakfast, lunch and dinner. All meals were very good and accommodating to various dietary requirements. Walking distance to the Spagna Metro station and buses.

Dear Guest, Thank you for taking the time to tell us about your experience at Sofitel Rome Villa Borghese during your last trip in the "Eternal City". We are glad to read that you enjoyed our location in the beautiful Villa Borghese area and had a great experience with our front desk and concierge team. As well we thank you for pointing out the quality and variety of meals that you enjoyed in our Rooftop Restaurant Settimo. I will share your comment with our Executive Chef and Settimo team. It is extremely rewarding for the team to get such gratitude from our Guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesca Novelli Quality & Guest Experience Manager

Fantastic rooftop view of Rome!

Tripadvisor 评级 5.0/5

sdm268 经 TripAdvisor 认证的评论

WOW! For us, the fantastic rooftop view of Rome every morning while we had breakfast made our Rome experience super special! The staff, service and location were TOP NOTCH. Our room was very comfortable and had great amenities. So glad Costco Travel listed this hotel as one of the options!

Dear Guest, We warmly thank you for sharing such positive and nice comments about your experience on TripAdvisor. We're thrilled to hear that the rooftop view added such a special touch to your mornings in Rome and that that our location, team, and amenities enhanced your stay and contributed to a memorable experience. Thank you so much for staying with us and we hope to see you in near future. Sincerely, Francesca Novelli Quality & Guest Experience Manager

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其他网络用户评价我们的酒店

  • 234 评论 9.7/10 位置
  • 353 评论 8.4/10 房间
  • 484 评论 9/10 服务
  • 162 评论 8.4/10 食物
  • 144 评论 7.1/10 舒适度
  • 140 评论 9/10 早餐
  • 131 评论 9.3/10 氛围
  • 111 评论 8.1/10 设施

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