诺富特塞维利亚酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 2,301 评论

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诺富特塞维利亚酒店 - Image 1
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Avenida Eduardo Dato 71, 西班牙, 41005 塞维利亚, 西班牙

描述

酒店其他优惠

  • 位于中心地段，步行即可到达塞维利亚老城区

  • 舒适、宽敞、安静的客房和自助早餐

  • 屋顶泳池和儿童游乐区

  • 设有四间会议室，适合举办会议或宴会

  • 靠近 AVE 站和通往机场的公共交通站点

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酒店位置

诺富特塞维利亚酒店

Avenida Eduardo Dato 71, 西班牙
41005 塞维利亚
西班牙

GPS:37.382727, -5.972032

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抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

GOURMET BAR SEVILLA

在我们时尚的餐厅品尝地中海风味美食。采用现代化设计，配有大窗，是放松和品尝当地菜肴或小吃，享用葡萄酒的理想场所。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,301 评论

TripAdvisor 评级  4.0/5  638 评论

卓越奖 2024

Great hotel in a very good area

Tripadvisor 评级 5.0/5

gajam191 Couples - 经 TripAdvisor 认证的评论

Our second trip to the wonderful city of Seville. Our first stay was near the Cathedral, this time we stayed further out at the Novotel, we were not disappointed. Check in was good by friendly staff, our room was very spacious, very clean, plenty of storage for our 5 night stay, bathroom was also spacious. We both enjoyed our breakfasts for the quality and choice of food on offer. The breakfast staff were very friendly and good at keeping items re-stocked and the breakfast tables clean and tidy. We always enjoyed a final drink of the evening in the hotel bar area, once again very clean, comfy seating area, very friendly efficient staff. We also dined in the hotel restaurant on the Friday night which we both enjoyed. The hotel is next to Seville football ground at the end of the tram line. The area was great, lots of cafes, bars and restaurants close by. There is also the large Spanish department store and shopping centre. We walked to the Cathedral the first day, and walked back following the tram route, it took 20-30 minutes. We also bought a bus and tram travel pass to use during the rest of our stay.

Thank you for staying at Novotel Sevilla on your recent visit to Seville. I appreciate the time you took to share your comments regarding your stay. It is always a pleasure to receive positive feedback and I do appreciate all the great comments about our convenient location, the quality of breakfast and our restaurant as well as your room. Thank you also for your mention about the hotel staff. Your kind words validate our efforts and they are extremely important to us. We look forward to welcoming you back soon to Novotel Sevilla. Kind regards, Florence In Charge of Quality Novotel Sevilla

It’s ok.

Tripadvisor 评级 4.0/5

kreuzerjohn Couples - 经 TripAdvisor 认证的评论

The hotel is ok. Location is good. Breakfast is not good at all and crowded. The pool, avoit it. Too full and not clean at all. The attention to Accor members was not existent. It’s ok not to get upgraded but some sort of attention to members would be nice. Service staff was friendly and value for money ok.

Thank you for your loyalty and for taking the time to share your experience following your stay with us. The feedback and impressions of our customers are very important to us, as they help us improve our services on a daily basis. I am glad you appreciated our convenient location and the friendliness of our team members. But I am sincerely sorry that you were disappointed by the quality of our breakfast and the attention offered as part of our ALL privileged welcome. As you know, we offer the possibility of an upgrade to our Gold and Platinum customers of the ALL loyalty program only in case of availability on the day of arrival. Unfortunately, we were unable to offer you an upgrade to a room superior to yours because they were already occupied. We do care about the comfort and well-being of our guests and please be sure that your comments will be shared with all the Team, so the necessary improvements can be made. We hope to have the pleasure of welcoming you again at Novotel. Kind regards, Florence Quality Manager Novotel Sevilla

A place to come back

Tripadvisor 评级 5.0/5

Angelico R 经 TripAdvisor 认证的评论

Very nice hotel. Beautifully located close to a metro station where you can easily get into the city. Friendly reception. Spacious room with nice bathroom and view of the football stadium. A notable asset is the swimming pool and bar on top of the roof. Breakfast: nothing to complain about. Price quality ok. Parking under hotel.

Thank you so much for taking the time to share your feedback with this Trip Advisor community! We are so happy to hear that you enjoyed your stay with us and that you found our location and the spacious room to your liking. We are also happy you appreciated our rooftop bar & pool, the place to be during summertime! We truly appreciate your kind words regarding our staff at reception and look forward to welcoming you back on your next visit. Best regards, Florence In Charge of Quality Novotel Sevilla

Comfy place to stay

Tripadvisor 评级 5.0/5

DesertFlowerAZ 经 TripAdvisor 认证的评论

Excellent hotel! While not near the city center, it is right next to the soccer stadium. The room was spacious with black-out curtains. They had in-room instant coffee. The rooftop pool and bar were awesome. This was a great place to stay! Just a short cab ride to the city center.

Thank you for sharing your experience at the Novotel Sevilla. It is always a pleasure to receive positive feedback and we are glad that you enjoyed the comfort of your room and also our rooftop bar & pool. Our guests' satisfaction is for us the most important thing! We certainly look forward having a chance to welcome you again. Kind regards, Florence In Charge of Quality Novotel Sevilla

Horrendous - Avoid

Tripadvisor 评级 1.0/5

RutlishBoy 经 TripAdvisor 认证的评论

This hotel is right next door to the Sevilla FC football stadium. If you want an unpleasant experience then this is the place for you. Nothing wrong with football crowds, as long as you know what you are signing up for. Firstly, on match days of which there are many, you will not be able to get to or from the hotel by car, metro or bus. We waited for 4 metro trains before we gave up - all full to bursting and no room to squeeze on. After we walked back the whole area around the hotel was really intimidating and unpleasant. You get back to the hotel, a quiet oasis - forget it, the bar and public areas were rammed to the rafters with football fans. The hotel had no concern about the comfort of their guests - only about maximising revenue from footballers crowding out the hotel to swamp the bar. To make it worse there was a lot of building works around the hotel. We went out one morning and when I came home early one afternoon (I had to leave my family because I had been as sick as a dog throwing up and soiling myself because of food poisoning - and the only food and drink I had consumed from lunchtime the day before until that point had been from the hotel) there was a sign in the hotel lift saying the water in the hotel taps was unfit for human consumption owing to contamination from a break in the water mains). I wish I had known that as I had been drinking water from the tap during the night and took a bottle filled from the tap out with me in the morning - my wife and daughter had been drinking the two small bottles of water left in the room. When I complained to the hotel, it was nothing to do with the hotel, of course. The manager had been drinking the water and was fine and the water had been tested and was fine. I'm a Chemical Engineer and know about water testing - it is not an instant dip a test strip process. You have to carry out lab tests for Biochemical Oxygen Demand and grow cultures of samples, which the hotel would not have had time to do. I asked them for a copy of their test results - they didn't have any to share. We stayed there quite a few nights - I put it to them that they should refund for one night to compensate for when I was ill. Nothing doing - they offered a payment of €50 which I refused, explaining that I would derive more value from this review. I wrote them a letter, with my full contact details, indicating that we were in a trade dispute, denying them my permission to charge room extras against my card and asking them to issue a letter of claim against me. Despite not having my authority they still charged extras to my card, which roughly equated to one night's stay. I could have contacted my bank and flagged it as a disputed tranasaction but for the level of effort I would rather file this review. The nature of Tripadvisor is that the hotel gets to respond and tell you how wonderful they are and how wrong I was. By the way, the room was really poor and basic and the food barely average. The hotel may be right, please believe them if you are so inclined, or perhaps not risk it - if I had known about just the impact of the football stadium I would never have stayed here with my family.

Thank you for taking the time to share your experience on Tripadvisor. We are deeply sorry to read your disappointment about your stay at Novotel Sevilla and we apologize for the issues you may have encountered. I am sincerely sorry knowing that some of your expectations regarding our location were not met during your stay at the hotel due to the football game and some undergoing works in the neighborhood. All our staff would have been happy to propose you the best solution according to your needs, should they have been aware of the situation. As we indicated you in previous communications, the water consumption during the period of your stay was potable and and the food preparation complies with all sanitary requirements. The consumption of bottles of water was offered in the rooms as a courtesy regarding the possible inconvenient of the intervention of the public water company. We thank you for sharing your concerns, and we look forward to welcoming you back soon to Novotel hotels. Sincerely, Florence In Charge of Quality Novotel Sevilla

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其他网络用户评价我们的酒店

  • 1,182 评论 9/10 位置
  • 1,242 评论 7.6/10 房间
  • 1,215 评论 9.3/10 服务
  • 18 评论 6.4/10 上网
  • 735 评论 8.7/10 早餐
  • 694 评论 7.3/10 舒适度
  • 543 评论 7/10 清洁度
  • 91 评论 8.5/10 酒吧和饮品

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