ibis budget Gennevilliers Asnières

We booked 4 nights at this hotel in July but could only bare to stay 3 as it was so unacceptably warm in the room, around 35 degrees.. Heat blasted through closed windows and blinds day and night. There were 3 of us in a small stifling room. The receptionist was very helpful but could nothing to resolve the issues. Even worse than this was the customer service following the stay. I have written to Ibis many times to complain about the problems, sometimes they reply and say we are looking into it and will get back to me soon... I first wrote July 18th and they have still not replied to my complaint. Completely unacceptable treatment of customers. Please look elsewhere - I would strongly advise against booking with Ibis. We have stayed in many Ibis hotels but will not be doing in the future.

Hotel was fine, rooms clean and comfortable, neighbourhood just ok ! 10-15 min walk to the metro. Takes about 50 minutes or so (couple of metro lines) to the sights of Paris centre. Just one complaint from us, after contacting the hotel to ask if our 2 rooms could be together as we were travelling with 3 kids, they confirmed the would be next to each other but on arrival they were in fact on different floors and at opposite ends from each other so couldn't have been more further away !! It was fine though as we just used the hotel as a place to sleep and was out from morning till late....

Brak klimatyzacji przy temperaturze 38 stopni celcjusza, nie do wytrzymania w pokoju. Na przeciwko hotelu obóz bezdomnych, okolica niebezpieczna, na ulicy spalono 2 auta. Mogło dojść do zatrucia dymem gości hotelowych.

Dobra cena do jakości w hotelu. Jedyny minus to brak odpowiedniego wysprzątania pokoju. Na łóżkach, umywalce oraz na podłodze były włosy po wcześniejszych gościach, co moim zdaniem nie powinno mieć miejsca. Uważam, że osoba sprzątająca przychodzi tylko i wymienia pościel. Na suficie można było dostrzec pajęczyny z pająkami. Drzwi do toalety w łazience niedaleko holu powinny zostać naprawione aby można było zamknąć je od środka podczas korzystania z toalety, ponieważ jest to bardzo niekomfortowe i stresujące.

good relationship between price and quality of service, problem was with the entrance to the hotel, no one was at the reception until 4pm and we did not get the code to enter the hotel even though we had previously done a check in online, the staff are friendly, the hotel is quite correct in price