Mercure Troyes Centre Hotel 4 звезды

This was one of the very the worst of hundreds of stays in hotels all over the world . I could not check in online as they said I could. Also I did not receive the text of the hotel carpark code to enter. The hotel does not inform you that there are refurbishment works going on and I was shouted at very aggressively twice by the builders for accidentally going down in a lift in to their area and also for entering the hotel in the main entrance and not by a back entrance you are now directed to in a long walk round to the back of the hotel. There is no hotel manager controlling this hotel and the two young staff members cannot assist you. I had specifically asked for a QUIET ROOM, yet from 9pm to midnight I had to listen to the lift shaft near my room, going up and down 200 times with items being unloaded or loaded . I got no sleep whatsoever! I was so annoyed we left immediately in the morning and missed breakfast. There was no one in charge or to complain to. The staff told me that they too had been insulted by the builders and when they asked them to refrain making noise after 9pm had been told to get lost! There are many better hotels to stay in in Troyes and this experience has put me of ACCOR Group completely allowing this to happen.

We stay regularly at this hotel and we like it very much. However on this visit the hotel is undergoing a major renovation and the air conditioning was turned off which we knew about. The bedroom was uncomfortably hot and with the windows open the street noise kept us awake. However we will stay there again but will need assurances the AC is operating. The renovations will be a definite upgrade and we look forward to enjoying them.

Short break which had been postponed due to Covid. Thank you again fro honouring our old booking which could not have taken place at the intended time. This was much appreciated by my wife and myself.

Good base for exploring Troyes, large rooms, comfortable and in a central location to explore. Efficient, friendly service and accommodated our party well & our requirements. Parking opposite the hotel, easy to locate and slightly outside the main city centre which made it easy to navigate. Would stay again here if on business in the region.

Quality hotel in Troyes with secure underground parking. Modern but with character. Breakfast was high quality. Rooms comfortable with large bathroom and quality fittings. Stayed as stopover on way back to UK.