圣保罗皮涅鲁斯美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 2,705 评论

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圣保罗皮涅鲁斯美居酒店 - Image 1
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Rua Capote Valente 500, Pinheiros, 05409000 圣保罗, 巴西

描述

酒店其他优惠

  • 入住圣保罗的酒店，享受泳池、桑拿和健身房

  • 现代化的活动大厅，可容纳 100 人

  • 9 岁以下儿童可免费与父母同住一房

  • 距埃尔多拉多购物中心 15 分钟车程

  • 距离圣保罗孔戈尼亚斯机场 20 分钟车程

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酒店位置

圣保罗皮涅鲁斯美居酒店

Rua Capote Valente 500, Pinheiros
05409000 圣保罗
巴西

GPS:-23.55713, -46.67558

电话
传真 +55 11 3069-4047

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

LA TERRINA

La Terrina 餐厅邀您来此体验经典意大利风味美食。餐厅装饰温馨，彰显传统意大利小镇特色，供应新鲜的意式菜品，满足您对美食的需求！

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  2,705 评论

TripAdvisor 评级  3.9/5  1,288 评论

客户意见评级 2.5/5

Fangyuan D. 商务住宿 - 所有已确认评论

设施老旧， 隔音效果差，服务人员热情但是不解决问题；

亲爱的Fangyuan， 谢谢你分享你的反馈。我们正在逐步更新我们的设施，以改善客人的体验，你的意见对我们来说非常重要。我们会继续努力提升服务质量，希望未来能有机会再次为你服务。 Marta Z. K 质量

客户意见评级 3.5/5

Ziyang W. 商务住宿 - 所有已确认评论

位置方便，在这里很多天，难忘的体验 酒店的supply非常不稳定，不论住多久，都不换床上用品，不补充水或者咖啡，也不提供洗漱用品（除非你额外请求）

Dear Ziyang W., 非常感谢您分享您的入住体验。我们很高兴得知您对酒店的便利位置感到满意，并对客房用品方面给您带来的不便深表歉意。 根据我们的可持续发展政策，床上用品和浴巾仅在客人提出要求时更换（客房和浴室内均有相关提示）。然而，考虑到您入住的天数，床品更换和洗漱用品补充本应已完成，对此我们深表歉意。 期待您的再次光临，我们将竭诚为您提供更加完美的入住体验。 Thank you very much for sharing your experience. We are glad to know that you appreciated our convenient location and we sincerely apologize for the inconvenience regarding the room items. According to our sustainability policy, bed and bath linens are changed upon guest request (there is a notice in both the room and bathroom explaining this), but given the length of your stay, the linen change and replenishment of amenities should have occurred, and we apologize for that. We look forward to welcoming you again soon, offering an even better experience. Sincerely, Marta Z K Qualidade/Quality/Calidad

Amazing Staff

Tripadvisor 评级 5.0/5

464kyler 经 TripAdvisor 认证的评论

Stayed for business and everything was as expected with the hotel, but the staff made my stay fantastic. Every member of the staff was kind and courteous and patient with me as a foreign traveler. I especially want to thank and recognize Guilherme at the front desk. He was incredibly nice in helping me with a travel adapter (I lost mine) and generally just being a kind person. I will come back to the Mercure again thanks to him and the rest of the staff. Obrigado!!

Um ano depois, nada mudou... E se não mudou, piorou...

Tripadvisor 评级 3.0/5

mfb c 经 TripAdvisor 认证的评论

Pouco mais de um ano depois da minha última estada no hotel e após uma resposta padrão da gerência à avaliação que fiz naquela oportunidade, voltamos a nos hospedar no Mercure Pinheiros na expectativa de que alguma coisa havia sido feita para mitigar os pontos que foram objetos das minhas críticas e que chamei de "senões" naquela avaliação. Todavia, nada mudou... A prática do estacionamento terceirizado que onera também os hóspedes, o café da manhã que continua a não oferecer sucos naturais, o box no banheiro do quarto com sinais de mofo no rejunte dos azulejos, o assento do vaso sanitário de péssima qualidade e com apoios faltando e um adesivo parcialmente retirado da porta de entrada do quarto evidenciam a falta de zelo e confirmam a falta de relação entre o discurso utilizado na resposta à avaliação e as efetivas e necessárias ações que dariam alguma robustez àquelas palavras que falaram de "oportunidades de melhoria" de forma descompromissada. Por essa falta de compromisso entre o discurso e a prática, reduzi minha avaliação em relação à avaliação passada, que só não foi pior, por que o staff do hotel permanece "salvando" a experiência de ser uma completa decepção. Todavia, é pouco provável que voltemos a nos hospedar nesse hotel. [English version] A little over a year after my last stay at the hotel and after a standard response from the management to the review I made at that time, we stayed at the Mercure Pinheiros again, hoping that something had been done to mitigate the points that were the subject of my criticism and that I called "buts" in that review. However, nothing has changed... The practice of outsourcing parking, which also burdens guests, the breakfast that still does not offer natural juices, the shower stall in the bathroom with signs of mold in the tile grout, the toilet seat of poor quality and with missing supports, and a sticker partially removed from the room's entrance door all demonstrate the lack of care and confirm the lack of connection between the discourse used in the response to the review and the effective and necessary actions that would give some strength to those words that spoke of "opportunities for improvement" in an uncompromising manner. Due to this lack of commitment between words and practice, I have reduced my rating compared to the previous one, which was only not worse because the hotel staff kept "saving" the experience from being a complete disappointment. However, it is unlikely that we will stay at this hotel again.

Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Saiba que estamos progressivamente reformando todos nossos apartamentos e esperamos poder melhor recebê-lo em uma próxima visita se ainda nos der uma oportunidade. Agradecemos o elogio aos nossos colaboradores e vamos repassá-lo para as chefias. Não deixe de nos avisar se decidir voltar.

The best location in town !

Tripadvisor 评级 5.0/5

Steluta Sinzian... N 家庭住宿 - 经 TripAdvisor 认证的评论

All the services and staff, including those 2 gentlemans Junior and William they have been amazing with us , very helpful with our little son and us ! I highly recommend this amazing hotel ! The breakfast was so good, the location was great ! Thank you for everything ❤️

We very much appreciate your comments about your stay with us. We are very pleased to receive your evaluation. Your satisfaction is the best reward for us, who work daily to offer the best service to our guests. We will not fail to communicate to our leadership your praise for Junior and William. We look forward to welcoming you again soon.

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其他网络用户评价我们的酒店

  • 512 评论 9.6/10 位置
  • 1,202 评论 5.8/10 房间
  • 1,101 评论 7.7/10 服务
  • 27 评论 3.5/10 上网
  • 522 评论 7.2/10 早餐
  • 498 评论 4.2/10 清洁度
  • 373 评论 5.3/10 设施
  • 200 评论 3.9/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。