Mercure Johannesburg Randburg Hotel 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 314 件のレビュー

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Mercure Johannesburg Randburg Hotel - Image 1
Mercure Johannesburg Randburg Hotel - Image 2
Mercure Johannesburg Randburg Hotel - Image 3
Mercure Johannesburg Randburg Hotel - Image 4
Cnr Republic road and, Brightwater Commons road, PO Box 2438, 2125 JOHANNESBURG, South Africa

説明

ホテルのその他の情報

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

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ホテル所在地

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

電話番号
ファックス +27 11 789 4175

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室

BREAKFAST ROOM ONLY

Breakfast can be enjoyed daily Monday to Friday ( 6.30 am-10.30 am) and on Saturday, Sunday and public holidays( 7.00 am-11.00 am).

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  314 件のレビュー

トリップアドバイザーの評価  3.5/5  208 件のレビュー

Clean , Safe, Comfortable excellent location!

トリップアドバイザーの評価 4.0/5

FarAway645520 ファミリー - トリップアドバイザー認証口コミ

The Mercure Randburg is officially our new place to stay when in joburg! The Facilities are nice and clean even the deco,colours are minimalistic. Security is perfect! The hotel is right next to the Malls, you can literally just leave your car and walk to the mall for shopping! They have a small garden area, great for relaxing time out of your room. Most of all customer service is top notch! A big thank you to Mr Thabo & Mr Lesedi, Mr Thato! They just went out of their way to make our stay comfortable and were very patient, as I had very specific needs for my room! and they helped us with other information we needed about the area!

Dear FarAway Thank you for taking the time to tell us about your experience at the MERCURE Johannesburg Randburg I am happy to hear that you enjoyed your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Hopefully this feedback will serve as an encouragement to our team in order to excel in our services that we offer. We appreciate you sharing your positive feedback, and it is our hope that you will enjoy your stay more than the previous one in the near future. Kind Regards Prisca HLATSHWAYO General Manager

Great Service

トリップアドバイザーの評価 5.0/5

eric s トリップアドバイザー認証口コミ

Staff was amazing. They were kind and friendly. The rooms are clean and smelling amazing. I am very happy with the service.

Dear Eric We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prisca Hlatshwayo General Manager

Dirty and meed more maintanance

トリップアドバイザーの評価 1.0/5

christoh2016 トリップアドバイザー認証口コミ

We arrived quite late at night, and the security guard scanned our driver's licence and rego. We parked in front of the door to unload all our bags. Reception was unattended. Later on, we reached out to the guard at the gate to help us locate some staff who could help us complete the check-in. Reception had some tech issues getting door key cards to work as they kept on swooping over to get working ones. As we're a group of 4 travelling for nearly four weeks, we have a fair bit of bags. There are no trolleys, and bags have to be carried to level 2. The website allowed us to request interconnecting rooms, but apparently, this hotel does not have any interconnecting rooms. We're a family travelling 2 Adults and two teenage girls. Now we had to split up the Adults as the rooms we got were not even adjacent. The hostel was very noisy, with a lot of activity at night. Based on what we could see from our rooms and in the isles, there was some native initiation going on with people being blindfolded and dressed in gowns and being led in and out of various rooms. The room across from us was where most of the action took place with a stripper and whips etc. We arrived in our room. It was not clean, with lots of hair in the shower and no soap. The Bedding was torn with holes, and the Aircon was not working on a warm summer night. We were up early in the morning to do our final pack and headed out to buy things quickly at the nearby supermarket. Our key cards stopped working again. Reception asked me to leave it there while out shopping as they have a system issue and will get it fixed by the time we get back. Arrived back, got our keycards and checked out. The morning staff was a lot more attentive to issues and friendly compared to the evening experience we had

Dear Christo Hattingh, Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Randburg Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The clients that were blind folded it was the crew shooting Big Brothers Mzansi at Urban Brew Studios who stayed at the hotel for over 9 nights. I will investigate further to check which Website states that we have interleading rooms and rectify this error At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards Prisca HLATSHWAYO General Manager

Run down hotel

トリップアドバイザーの評価 2.0/5

roryjdoyle ビジネス - トリップアドバイザー認証口コミ

Located 40 minutes from OR Tambo International Airport. During our stay, the elevators were out of order so you have to haul your stuff up and down the stairs. Rooms are grotty and need a total renovation. Air con makes strange annoying ticking sound all the time. This was a one time stay.

It was great to stay at this beautiful hotel again!

トリップアドバイザーの評価 5.0/5

Megan L Couples - トリップアドバイザー認証口コミ

The Mercure Hotel in Randburg is our go-to hotel in Johannesburg. Excellent customer service and comfortable rooms. It's also conveniently located at the new Ferndale on Republic shopping center, where there are great shopping and dining options.

との提携 TripAdvisor

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