吴哥佛基拉索菲特皇家高尔夫及水疗度假村 5 星

客户意见评级 (ALL 评级) 4.9/5 859 评论

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Vithei Charles de Gaulle, Khum Svay Dang Kum, 吴哥, 1010 暹粒, 柬埔寨

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酒店位置

吴哥佛基拉索菲特皇家高尔夫及水疗度假村

Vithei Charles de Gaulle, Khum Svay Dang Kum, 吴哥
1010 暹粒
柬埔寨

GPS:13.373838, 103.860358

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传真 +855 63 964 610

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

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ALL 评级  4.9/5  859 评论

TripAdvisor 评级  5.0/5  4,856 评论

卓越奖 2024

Exceptional Hotel

Tripadvisor 评级 5.0/5

Peter L 经 TripAdvisor 认证的评论

We stayed two nights with a tour. The room and facility were among the best that we have stayed at. The room was excellent, with great beds, lighting, AC and no noise. The service was excellent and the breakfast exceptional. Nothing negative to say.

Sofitel Siem Reap a great place to relax in luxury.

Tripadvisor 评级 5.0/5

ken p Couples - 经 TripAdvisor 认证的评论

We arrived as part of a tour. Your hotel was above our expectations. The room was comfortable and very clean. The hotel property was stunning at every turn. The restaurant was very special. The breakfast buffet was endless and all tastes catered for . Staff were very attentive and helpful. The pool area was amazing and once again the staff were friendly and attentive. Even the light meals poolside were delicious. From the concierge to housekeepers all staff looked after our every need. We have no hesitation in recommending your Hotel. Thanks for the experience.

Dear Guest, Thank you for your glowing review and for sharing such detailed and kind feedback about your recent stay at Sofitel Angkor Phokeethra Golf & Spa Resort. We are absolutely delighted to hear that your experience with us surpassed your expectations. It is our mission to provide our guests with the utmost comfort and luxury, and we are thrilled to know you enjoyed the stunning beauty of our property at every turn. From the comfort and cleanliness of your room to the endless options at the breakfast buffet, we are so pleased that our offerings left a memorable impression on you. We are especially grateful for your recognition of our team. It brings us great pride to know that our staff, from the concierge to the housekeeping team, attended to your every need with care and professionalism. Your kind words will be shared with our entire team, as they will be truly heartened to hear they made your stay so special. It’s wonderful to know that you found our pool area to be amazing and that even the light meals served poolside met your expectations. Our team strives to ensure every detail, no matter how small, is thoughtfully curated to enhance our guests’ experience. Thank you for your enthusiastic recommendation of our hotel. We deeply value your support and trust and look forward to the privilege of welcoming you back to Sofitel Angkor Phokeethra Golf & Spa Resort. We hope to create even more unforgettable memories for you in the future. Warm regards, Pascal Tadin General Manager

Amazing and so relaxing

Tripadvisor 评级 5.0/5

luannemorris1157 Couples - 经 TripAdvisor 认证的评论

We stopped by the counter to ask for an iron. They were waiting for us by the time we got to our room. The service was impeccable and the morning breakfast buffet amazing!!! The grounds are absolutely beautiful and so relaxing. The rooms are large and well kept. All your needs are met here. We were celebrating our 40th wedding anniversary and waiting for us was a rose covered bed spread in a heart shape and a personalized cake. So amazing!!

Dear luannemorris, Thank you for sharing such a heartwarming review of your recent stay at Sofitel Angkor Phokeethra Golf & Spa Resort. We are delighted to hear that your time with us was both relaxing and memorable, especially as you celebrated such a special milestone—your 40th wedding anniversary. It brings us immense joy to know that the rose-covered bedspread and personalized cake added a touch of magic to your celebration. Your compliments about the impeccable service, spacious and well-kept rooms, and the amazing breakfast buffet mean so much to us. Our team takes great pride in ensuring that every detail of your stay exceeds expectations, and we are thrilled that even a small request, like an iron, was met with prompt attention. The beauty and tranquility of our grounds are often highlighted by our guests, and we are pleased to know they contributed to your relaxing experience. It was truly an honor to be part of such a significant occasion in your lives. We hope to welcome you back in the future to create even more cherished memories. Warm regards, Pascal Tadin General Manager

Lovely But Inacessible

Tripadvisor 评级 2.0/5

Donald P Couples - 经 TripAdvisor 认证的评论

This hotel was a major disappointment. Although it is very beautiful and spacious, there are many problems with this property, some of which are easily fixed and others impossible. The staff at the hotel are exceptionally nice people, and willing to do almost anything to accommodate any problem. That is the best feature of the property. We stayed in a very nice room on the second floor near the pool. The room was so cold upon entry that we had to turn off the air conditioning and figure out that the thermostat does not actually reflect the temperature in the room. This was easy to remedy after the first day, but made it very difficult to get a temperature that was not too cold in relation to the hot weather outside. Problems in the room include no electrical outlets at the bedside, poor lighting in the room that makes it so difficult at night to see anything Because there is no overhead lighting or indirect lighting and only lamps that light small areas of the room. These are small problems in relation to the major downside of this property, which is it is not accessible for people with mobility issues. Many of the staircases have no handrails. The major restaurant for Citadel with excellent food is a buffet that requires steps down and up for most of the seating and no handrail or ease and carrying food back-and-forth. Although the staff are willing to do this for a guest, any hotel of this class should be sensitive to people with disabilities by using universal design. The elevators are typical of French elevators, taking no more than four non-overweight people. The pool area is absolutely fabulous and the fitness facility is good. I do not know other properties in this town, but I would recommend that if you have any issues with walking or using stairs, this is not the hotel for you.

Dear Donald P, Thank you for sharing your detailed feedback about your recent stay at Sofitel Angkor Phokeethra Golf & Spa Resort. While we are truly delighted to hear your kind words about the beauty and spaciousness of our property, as well as the exceptional dedication of our staff, we deeply regret that certain aspects of your experience did not meet your expectations. Your recognition of our team’s efforts to provide attentive service is greatly appreciated, as they strive daily to ensure each guest feels well cared for during their stay. We sincerely apologize for the challenges you faced regarding temperature control and the room's lighting and electrical outlets. Your comments have been shared with our maintenance and housekeeping teams to address these areas promptly and ensure improvements for future guests. We deeply regret that the accessibility of the property did not meet your needs. The comfort and inclusivity of all our guests are of utmost importance to us, and we take your observations about staircases, restaurant access, and handrails very seriously. While some structural aspects of our resort reflect its heritage and design, we are committed to exploring ways to enhance accessibility for all our visitors. Thank you for highlighting the positive aspects of your stay, including the fabulous pool area, good fitness facilities, and excellent cuisine at Citadel restaurant. Your feedback will guide us in refining the guest experience and ensuring that we continue to uphold the standards expected of a luxury property. We value your perspective and would welcome the opportunity to provide a more seamless experience should you choose to return in the future. Warm regards, Pascal Tadin General Manager

Outstanding Staff

Tripadvisor 评级 5.0/5

a k 经 TripAdvisor 认证的评论

Stayed here for 5 nights in October 2024 and it was a great experience thanks to the location, comfortable room, and the amazing staff. There is a beautiful outdoor walk that leads to the rooms and all of the facilities and restaurants were exceptional - all except for the gym, which definitely felt like an afterthought and was the only letdown of my stay here. The clientele definitely skews older here so maybe it's not much of a priority. Otherwise, the staff and service was truly incredible!

Dear akK3713HF, Thank you for sharing your experience with us and for choosing Sofitel Angkor Phokeethra Golf & Spa Resort for your five-night stay. I am delighted to hear that our convenient location, comfortable rooms, and scenic outdoor pathways added to your enjoyment, and I am especially pleased to know that our dedicated team made such a positive impression on you. Creating a warm and welcoming environment is at the heart of our service, and it is wonderful to hear that our staff contributed to making your stay truly memorable. I appreciate your feedback regarding our gym facilities. We aim to provide a well-rounded experience for all our guests, and your comments about areas for improvement will certainly be taken into consideration. Our goal is always to enhance each aspect of the guest experience, and input like yours helps us understand where we can improve. Thank you once again for your thoughtful review and your kind words about our staff. We look forward to welcoming you back for an even more seamless and enjoyable stay in the future. Warm regards, Pascal Tadin General Manager

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其他网络用户评价我们的酒店

  • 190 评论 9.4/10 位置
  • 293 评论 8.7/10 房间
  • 658 评论 9.8/10 服务
  • 274 评论 9.5/10 设施
  • 187 评论 9.3/10 氛围
  • 119 评论 9.7/10 游泳池
  • 107 评论 9.7/10 早餐
  • 73 评论 10/10 清洁度

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