고객 평점 4.1/5 6,486 리뷰
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100% 인증된 실제 투숙객 리뷰자세히 보기
Voyager796275 17/11/2020 TripAdvisor 인증 리뷰
Biggest complaint was regarding breakfast and check in. Breakfast was poor. Novotel breakfasts are generally worth their price tag. I left the breakfast room still hungry. There was limited choice for vegetarians and none of the hot dishes were labeled as suitable for vegetarian people. There was a small salad selection, no beans or pulses for protein and no cheese. As a result there was limited choices to get a balanced breakfast. Very very disappointing and not worth the additional cost. Secondly I only realized that upon arrival the executive lounge was closed. As such I went to the square restaurant instead. The food there was served cold. Again was not labeled as suitable for vegetarians and most contained some kind of meat. Finally the check in experience was not good. I prechecked in filling in all of the information days ahead and still was bothered to fill in another three forms upon arrival. These forms could have been pre filled in and just require my signature. As I normally stay at this hotel this is the first time I have had this problem checking in
very nice stay and very nice hotel
Baktan 27/01/2020 TripAdvisor 인증 리뷰
got upgraded to a suite with fantastic view over the Legendale hotel. the lounge is perfect for seeing half of the city. staff very nice especially blair Xu. the food during the happy hour was very nice as well
clwl8 Couples - 06/01/2020 TripAdvisor 인증 리뷰
Good location, easily reached by subway. Only minutes away from major attractions. Lots of eateries around. Hotel is good, comfortable room but a little dated. Club lounge is good. Staff pleasant and helpful. Wonderful stay.
Flyer56031 Family - 28/12/2019 TripAdvisor 인증 리뷰
Location was good. I asked for assistance several times on the shower water temperature. It was extreme hot and sudden extreme cold water and returned to hot again for several times. It was never managed in the Middle Temperature. I requested for Technician on the first day, it was sent to me but he did not even check on the thermostat which I told him could be the problem but instead he only verbally tell me to turned the tap to the max of the hot side and let it run like 10mins. I think its really not environment friendly. Wasting water. He did not even bother to check the thermostat even I suggested to him. For 5 days I stayed, I just accepted it. My girl was slightly burn on her head while washing her hair and no one dare to stand under the shower at all while bathing. Second was the Tour Desk or concierge service, a lady took my Request for my SUV Car to take me to the airport at 1pm on 24 Dec paid her RMB350. At 1pm, to my surprised when I approached her for my Transport, she told me she completely forgotten about it. Immediate she called for it and it only arrived 130pm. My flight is 430pm and it was very rush as the journey is far with some traffic holdback. How could this happened when I paid for the service and I booked it through her on the very same day in the morning at about 9am. I always stayed here each time I visit Beijing but I think this will be my very last. The last time was 2 years ago, I was not so satisfied as well. No response from the Hotel or Accor and in 2019 another disappointment. Even in such cold weather when I stepped outside the hotel door, there was a Bell boy standing there do not even bother to asked if we need a Taxi. I have to walked out to the street in such Cold weather to hail a Taxi myself. Unlike Pullman in Shanghai, the moment my feet set out at the door, the bell boy will jump and asked if I required a Taxi and called in one for me. Such a difference in behaviour.
Friendly and Helpful Staff at Novotel Beijing Peace
mangopamelosaygo Family - 16/12/2019 TripAdvisor 인증 리뷰
The staff at Novotel Beijing Peace were very helpful in ensuring we were comfortable. Providing us with directions to popular site and giving us recommendations for good food. The staffs, especially Blaire and Alicia were extremely thoughtful indenting for us Breakfast take aways as we had morning train and tours to catch. Thank you ladies!
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