Отель Novotel Шанхай Atlantis 4 звезды

Примечание: отзывы клиентов 4.3/5 Отзывов: 4 924

сертифицированный отель ALLSAFE

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Номер 1

Число гостей
Возраст детей

Гарантия лучшей цены

Как это работает?
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При бронировании в этом отеле:

  • Я коплю Статусные и Наградные баллы

  • Я могу использовать Наградные баллы

  • Получаете преимущества

  • Я могу воспользоваться тарифом участника

+ 26 Услуги

Особенности отеля

  • Панорамный вид на Луцзяцзуй и реку Хуанпу

  • Бесплатный высокоскоростной WIFI и автостоянка

  • Крытый бассейн с подогревом, джакузи и тренажерный зал

  • Вращающийся ресторан на 50 этаже / китайский ресторан

  • 7 мин до метро, 15 мин до достопримечательностей, 30 мин до международного аэропорта Пудун

Услуги в отеле и поблизости

Заезд с 14h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Няня по требованию
  • Отель с номерами только для некурящих
  • С кондиционером
  • PUDONG INTERNAL APTПлатные услуги
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • ПОЗДНИЙ ВЫЕЗД ДО 17:00Платные услуги
  • Прачечная
  • Бутики и магазины
  • Носильщик
  • Консьерж
Развлечения и отдых
  • Бассейн
  • Фитнес-центр
  • Оздоровительные процедуры
  • Няня по требованию
Питание
  • ЗавтракПлатные услуги
  • Ресторан (-ы): 4
  • Бар (-ы): 2
  • Обслуживание в номере
Бизнес-услуги
  • Конференц-зал (-ы): 9
  • Конференц-отель
  • Веб-уголок для Mac
  • Бизнес-центр со службой поддержки
  • Заказ услуг печати/копирования

Расположение отеля

Novotel Шанхай Atlantis

728 Pu Dong Avenue
200120 шанхай
china

Телефон: +862150366666

Факс: (+86)21/50366677

Заезд с 14h00

Выезд до 12h00

  • HOTEL BUS : 

  • Century Avenue :  4 Pudong Avenue St

  • На самолете

    PUDONG INTERNAL APT На расстоянии 40 км / 24,86 миль - Шаттл к оплате

  • На самолете

    SHANGHAI HONG INT'L AIRPORT На расстоянии 35,4 км / 22 миль

  • На поезде

    SHANGHAI RAILWAY STATION На расстоянии 6 км / 3,73 миль

GPS:31.240375, 121.52448

Наши номера

Просторные номера Новотель с современными интерьерами и всеми необходимыми удобствами - это прекрасное место для жизни и работы.

Номер Standard с большой двуспальной кроватью

Номер для людей с ограниченными возможностями
  • Максимальное количество гостей: 3
  • Площадь: От 28 / 301 sq ft
  • Виды: Боковой вид на город, Боковой вид на реку *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ(...)

Номер Standard с 2 односпальными кроватями

  • Максимальное количество гостей: 3
  • Площадь: От 30 / 323 sq ft
  • Виды: Боковой вид на город, Боковой вид на реку *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ(...)

Номер Superior с большой двуспальной кроватью

  • Максимальное количество гостей: 3
  • Площадь: От 35 / 377 sq ft
  • Виды: Боковой вид на город, Боковой вид на реку *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ(...)

Номер Superior с 2 односпальными кроватями

  • Максимальное количество гостей: 3
  • Площадь: От 38 / 409 sq ft
  • Виды: Боковой вид на город, Боковой вид на реку *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ(...)

Номер Superior с большой двуспальной кроватью на этаже ExecutiveНедоговорная фотография

  • Максимальное количество гостей: 3
  • Площадь: От 28 / 301 sq ft
  • Виды: Боковой вид на город, Боковой вид на реку *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ(...)

Полулюкс с одной кроватью queensize

  • Максимальное количество гостей: 3
  • Площадь: От 48 / 517 sq ft
  • Виды: Боковой вид на город, Боковой вид на реку *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ(...)

Номер Superior с 2 односпальными кроватями, этаж ExecutiveНедоговорная фотография

  • Максимальное количество гостей: 3
  • Площадь: От 30 / 323 sq ft
  • Виды: Боковой вид на город, Боковой вид на реку *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • Цветное спутниковое/кабельное ТВ(...)
Номера

Наши бары и рестораны

Le Gourmet - Deli Shop

Тип кухни: Для гурманов

Le Gourmet Deli Shop offers imported bakery from Bridor, healthy salads, fresh brewed coffee, delicious pastries and sandwiches, Chef's Recommendation Set for breakfast, lunch and dinner.

Обед

11:00 - 14:00

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Ужин

17:00 - 21:30

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Golden Shark Chinese Restaurant

Тип кухни: Региональная кухня

Chinese cuisine restaurant offers Cantonese cuisine, Shanghai and Sichuan dishes. A typical Chinese dining room or a private room are for your choice. A la carte menu and set menu are both available.

Обед

11:30 - 14:00

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Ужин

17:30 - 21:30

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The Square Restaurant

Тип кухни: Интернациональная кухня

The Square offers International flavor and Brazilian BBQ with show kitchen concept. Authentic Brazilian Barbecue is specially prepared and grilled to perfection by our expert chef! A la carte healthy menu and a wide range of drinks are also available.

Обед

11:30 - 14:00

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Ужин

17:30 - 21:30

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Art 50 Revolving Restaurant

Тип кухни: Интернациональная кухня

Located on the 50th floor with panoramic view of Shanghai, the revolving restaurant is an ideal place for you to enjoy sumptuous international buffet with live band performance. Redeem birthday cake for your birthday party.

Обед

11:00 - 14:00

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Ужин

17:30 - 21:30

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LE RENDEZ VOUS LOBBY LOUNGE

Недоговорная фотография

Le Rendez Vous - стильный и уютный лобби-лаунж, в котором приятно отдохнуть за легкой закуской, коктейлем, свежевыжатым фруктовым соком, чаем высокого сорта и чашечкой кофе в любое время дня.

Обед

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Ужин

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PREMIER LOUNGE

Недоговорная фотография

Premier Lounge - уютное место с современным интерьером и видом на финансовый квартал Луцзяцзуй.

Обед

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Ужин

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Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 9

  • Максимальный размер: 480 м²

  • Максимальная вместимость: 350 человек

  • Максимальная вместимость банкетного зала: 300 человек

Узнать подробнее

Отзывы наших гостей о
Novotel Шанхай Atlantis

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL 4.3/5

Отзывов: 4 924

tripadvisor

Рейтинг TripAdvisor 4.5/5

Отзывов: 1 522

2020 Сертификат качества TripAdvisor
Сертификат качества 2020

Great service, Well maintained and close to shopping and dining in the Lujiazhui financial area of Shanghai!

Примечание: Tripadvisor 5.0/5

199danielp Business - 01/03/2021 Реальные отзывы TripAdvisor

A great hotel that is both quiet and close to Shanghai Pudong financial district and a two stop subway ride to large shopping malls with numerous dining options. Great view of the Huangpu River and close to running trails. Although this hotel has been around for awhile, it's very clean and well maintained. Nice indoor swimming pool and large fitness center. Great customer service from Kobe and Shelly. Both made my stay wonderful.

Dear 199danielp, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. We are happy that you were satisfied with your stay in our hotel in particular with the service, cleanliness and maintenance of the hotel. Your kind words have been passed on to our Front Desk Kobe, Shelly and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Достойный отель

Примечание: отзывы клиентов 4.0/5

О. Семьи - 13/10/2020 Проверенные отзывы - ALL

Отель на свои твердые 4*. Удобные кровати, отличный выбор на завтрак. Хорошее расположение. Немного далековато от метро (минут 10 пешком), если это кому интересно.

Dear О., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback in particular with the variety of breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Прекрасный администратор Елена

Примечание: отзывы клиентов 4.0/5

Я. Пары - 21/08/2020 Проверенные отзывы - ALL

Хороший отель, чистый номер. Совсем разочаровал ресторан до 22 часов готовят все меню а после 22х совсем скудный список блюд. Цены в ресторане заоблачные за то качество еды, что они подают. Лучше взять такси и поехать есть во французский квартал, даже вместе с такси выйдет дешевле и абсолютно точно вкуснее.

Dear Ms. F., May I begin by thanking you for your feedback and your stay with us. We are happy that in general you were satisfied with your stay in our hotel in particular with the room cleanliness. Your kind words have been passed on to our Guest Relation Manager Elena and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. I am sorry to hear that you were not satisfied with the food quality and variety of our coffee shop after 22:00 o’clock. Please accept my sincerest apologies. We will look into possibility to adjust the menu, and our Executive Chef has already conducted training for his staff members again, so that you will have a better feeling and dining experience in your future visits. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager
Примечание: отзывы клиентов 5.0/5

Ilya Индивидуальные путешественники - 12/01/2020 Проверенные отзывы - ALL

Невероятно крутой вид из окна! Приветливый англоговорящий персонал.

Dear Ilya, May I begin by thanking you for your feedback and your stay with us. We are happy to learn that you were satisfied with your stay in our hotel in particular with the service of our associates. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would be delighted if you could review our hotel on TripAdvisor to share your experience in Shanghai with more people via the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299582-Novotel_Shanghai_Atlantis-Shanghai.html We sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

GOOD LOCATION & VIEW - BUT HOTEL A BIT OUTDATED

Примечание: Tripadvisor 4.0/5

chanpat Family - 06/01/2020 Реальные отзывы TripAdvisor

The hotel is great and the price is very reasonable. The revolving restaurant at the 50/F offers perfect view, however, the windows were dusty obstuctiing the view. The temperature inside room is too hot, no fresh air and we ended up requesting to open the windows. Staff from Reception (Vicky), Premier Lounge (Hebe) are few to name and offered friendly services.

Dear chanpat, May I begin by thanking you for your feedback and your stay with us. We are happy that in general you were satisfied with your stay in our hotel. Your kind words have been passed on to our Guest Relation Manager Vicky, Senior Premier Lounge Officer Hebe and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. I am sorry to hear that the windows of our revolving restaurant were dusty and your room temperature is too hot, we will look into the possibility to improve it. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Все отлично

Примечание: отзывы клиентов 5.0/5

Dmitry Деловые путешественники - 29/12/2019 Проверенные отзывы - ALL

Отличный отель, отличный персонал.

Dear Dmitry, May I begin by thanking you for your feedback and your stay with us. We are happy to learn that you were satisfied with your stay in our hotel in particular with the service of our associates. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would be delighted if you could review our hotel on TripAdvisor to share your experience in Shanghai with more people via the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299582-Novotel_Shanghai_Atlantis-Shanghai.html We sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Хороший, но потрёпанный отель

Примечание: отзывы клиентов 3.5/5

А. Деловые путешественники - 23/11/2019 Проверенные отзывы - ALL

Отель хорошего уровня, однако состояние номеров, лифтов оставляет желать лучшего-всё заметно износилось.

Dear А., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel. It is indeed that our guestrooms are bit old, for your information our owner is now working on a full renovation of our guestrooms and all public facilities which would be carried out in the not too distant future since this hotel is near to 20 years in operation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Отличный отель для знакомства с Шанхаем

Примечание: отзывы клиентов 4.0/5

А. Пары - 11/11/2019 Проверенные отзывы - ALL

Отель имеет всё необходимое для проживания: просторные номера с шикарным видом на небоскрёбы, вкусные завтраки, бассейн, чайник в номере. Недалеко метро. Что ещё не хватает? Персонал работает отлично: быстрая регистрация приезда-выезда, помощь в вызове такси, уборка номера. Отдельное спасибо русскоязычной Елене на рецепции, всегда подскажет и поможет. Смело могу рекомендовать.

Dear А., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel in particular with the service of our associates, room cleanliness and also our breakfast. Your kind words have been passed on to our Guest Relation Manager Elena and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. We have taken note that you had not rated the wifi experience so high. We have checked the equipment in the hotel and do not find any defect. The problem might be due to web access control in China as the speed of international sites can be slower than domestic sites. For your next visit, if you encounter any internet problem, please contact us directly, so that we can look into the cause and to fix it. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

NOVOTEL ATLANTIS

Примечание: Tripadvisor 3.0/5

XAV-ANNAB Business - 29/10/2019 Реальные отзывы TripAdvisor

A little bit far away from City Center ; PUDONG is far away from Nanjing Lu. Very expensive to pay half a day for an extend of 6hours till 6 PM for a good client like me for accor hotel company. Hope so you can provide you more rewards to balance it. Regards . Thanks for feed back.

Dear XAV-ANNAB, Thank you for taking the time to tell us about your experience at the Novotel Shanghai Atlantis. Our hotel is located 6.5KM from Nanjing Road Pedestrian Street, 30 minutes by drive, also is convenient to be reached by subway - 5 stops only. Our team member will be happy to assist you to get taxi in you future visits. We appreciate your sharing your concerns, and we sincerely expect your next visit in Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Business

Примечание: Tripadvisor 4.0/5

bhaskars121 Business - 23/09/2019 Реальные отзывы TripAdvisor

Excellent service, location, staff and views from rooms and club floor - fantastic and well worth the stay Friendly house keeping , reception and club room team As a regular traveller to Shanghai - I will now aim to stay at this hotel

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Excellent

Примечание: Tripadvisor 5.0/5

OtanildoO Solo travel - 19/09/2019 Реальные отзывы TripAdvisor

Hotel with excellent facilities and structure. Excellent breakfast. Fantastic. This hotel has a beautiful view for the city and channel navigation. Fantastic, I was very satisfied. The closer Subway Station is to 7-10 minutes of walk, it is not easy to carry luggages and to use in the period of the night

Dear otanildoo, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Nice location, hotel, restaurants, staff and VIP lounge & sky restaurant

Примечание: Tripadvisor 5.0/5

Pater66 Business - 09/09/2019 Реальные отзывы TripAdvisor

For the first in Shanghai… and Novotel Shanghai Atlantis was our perfect choice. Very good and quiet location, just a few minutes from underground... great staff and service.. good restaurants and excellent restaurant on the top (50th floor) with great weekend brunch. Excellent service in VIP lounge on 48th floor.

Dear Pater66, May I begin by thanking you for your feedback and your stay with us. We are happy that you were satisfied with your stay in our hotel in particular with the service attitude of our Primer Lounge associates and weekend brunch in our Art 50 revolving restaurant. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

NAS

Примечание: Tripadvisor 4.0/5

JimFoote Friends getaway - 19/06/2019 Реальные отзывы TripAdvisor

Meeting up with friends and had a smooth and comfortable experience at Atlantis. Easy to get things organized and helpful staff, especially the Guest relations Manager Elena!! Nothing ass too much trouble for her.

Dear JimFoote, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. Your kind words have been passed on to our Guest Relation Manager Elena and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. The Management of Novotel Shanghai Atlantis

Business Trip

Примечание: Tripadvisor 2.0/5

Odyssey32837492626 Business - 16/06/2019 Реальные отзывы TripAdvisor

1. Poor Bed, 2. poor facilities maintenance, 3. bad Premier floor benefit, no breakfast served on lounge 4. No security control on life access 5. No Accor priority welcome 6. Good concierge service slow internet access

Dear Guest, May I begin by thanking you for your feedback and your stay with us. I am sorry that your experience did not meet your expectations, as you had not rated our overall score so high. We've noticed that the condition of bed, facilities and the security control on lift access was not up to your expectations during your stay, we will look into the possibility of changing it during our next renovation. I am sorry that the premier lounge was shut down during the Dragon Boat holiday and we offered breakfast in the Square Restaurant instead. Kindly be assured that we have already discussed this matter with the head of department concerned and actions will be taken immediately to improve the Le Club AccorHotels member’s benefit and experience when the lounge shut down during the holidays. With regard to the speed of wifi connection, we have checked the equipment in the hotel and do not find any defect. The problem might be due to web access control in China as the speed of international sites can be slower than domestic sites. For your next visit, if you encounter any internet problem, please contact us directly, so that we can look into the cause and to fix it. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Zhu Guest Experience Manager

Хороший отель

Примечание: отзывы клиентов 3.5/5

М. Друзья - 07/05/2019 Проверенные отзывы - ALL

Отель в хорошем месте, рядом метро, пешком можно прогуляться к небоскрёбам и набережной. В номере всё пропахло сигаретами, никак не выветрить было. Немного ушатано всё в номере, но в целом — хорошее впечатление.

Dear Miss. S., Warm Greetings from Novotel Shanghai Atlantis! We would like to thank you for taking the time to give us your feedback regarding your stay in our hotel. We are happy to hear that you were satisfied with your stay. However we are sorry that you had cigarette smell issues in your room. Please rest assured that your concern has been passed on to our Director of Housekeeping. Thank you once again and we look forward to welcome you back in a near future. With kind regards, Jovanie Calkee Guest Experience Manager

Not bad

Примечание: Tripadvisor 4.0/5

Jeffrey F Business - 08/04/2019 Реальные отзывы TripAdvisor

Good hotel, about 10 minutes from the metro and 10 minutes to the main part of the city. The hotel is quite large and has a good selection of food options. The breakfast is good, again with a good selection of local and some western options. The rooms are now a bit old, however, they are still quite functional. There is a business lounge and the staff there are really good!

Dear TripAdvisor user JeffreyF, Warm Greetings from the Novotel Shanghai Atlantis! Many thanks for sharing the pleasant experience you had with us at the Novotel Shanghai Atlantis! We are really happy to read that your experience was enhanced by the different services our hotel offered you during your stay. This is a great encouragement for our staff as it is essential for us to provide a service of quality. Once again, thank you very much for your nice review and we hope to have the pleasure of welcoming you back in a near future. With kind regards, Jovanie Calkee Guest Experience Manager Email: h3019-fo4@accor.com

location and room were good, others average

Примечание: Tripadvisor 4.0/5

Relax58642850113 Business - 02/04/2019 Реальные отзывы TripAdvisor

such a tall building in shanghai, good arrangement that i could enjoy the view from 40th floor. room was tidy and good. i was the silver status member of accor, but no one was standing by at the counter for 10 minutes. finally i was waiting on the normal counter. very average breakfast too

Dear TripAdvisor user Relax58642850113, Warm Greetings from the Novotel Shanghai Atlantis! We would like to thank you for taking the time to share your experience with us. We are very happy to read that you enjoyed your stay in our hotel especially for the view from the 40th floor. However, we would like to apologize as you were unable to do your check in at the Priority counter. Please rest assured that the Management has been informed and more attention will be paid on this matter. Thank you once again for sharing your comment and concern and we hope to have the opportunity of serving you better in the near future. With kind regards, Jovanie Calkee Guest Experience Manager Email: h3019-fo4@accor.com

Novotel Shanghai Atlantis

Примечание: Tripadvisor 4.0/5

Quest44922816940 Business - 11/03/2019 Реальные отзывы TripAdvisor

best feature was the premier lounge, staff in premier lounge were by far the best in the hotel, especially the lady overseeing the staff on the premier lounge, she was the most friendly & helpful employee in the hotel

Dear TripAdvisor user Quest44922816940, Warm Greetings from the Novotel Shanghai Atlantis! We would like to thank you for putting into words the experience you had during your stay in our hotel. It is delightful to note that your stay was enhanced by the services of our staffs in the Premier Lounge. Your kind comment is very important to us and it has been shared with the Premier Lounge team. They would like to thank you for your kind support. We look forward to welcome you back in a near future. With kind regards, Jovanie Calkee Guest Experience Manager Email: h3019-fo4@accor.com

Terrible service

Примечание: Tripadvisor 1.0/5

wilsonwong388 Business - 05/03/2019 Реальные отзывы TripAdvisor

I stay in this hotel for one night. Reserved 3 rooms. 2 rooms for my visitor. I occupied one room. We went up to the art 50 for dinner buffet. The chief attitude is rude and unprofessional. Pick his nose in front of the guest. I make a complain and one guy come over. His name is James, he mentioned he is the restaurant Manager. Without business card. Rude and bad attitude. I start to wonder, how come Novotel employee is untrained. Is it the hotel Instay is run by a well trained team? As a regular supporter to Accord group. I feel disappointed: the only thing I can do is share my comments. BTW. I'm waiting for a email from a guy call Jerry. He said he will send a email to me peraonally, 😓

Dear Tripadvisor user Wilsonwong388, Warm Greetings from the Novotel Shanghai Atlantis! Thank you for taking the time to share your experience of your stay in our hotel. We are very sorry and would like to sincerely apologize for the regrettable experience and inconsistent service you encountered during your stay in our hotel. Please rest assured that each of your concerns has been shared with the Management and they are taking this matter very seriously. Actions have been taken to prevent future occurrence. Once again, we are very sorry for your unpleasant experience in our hotel and we hope we will have the opportunity to better serve you in future. With kind regards, Jovanie Calkee Guest Experience Manager Email: h3019-fo4@accor.com

Твёрдая 4

Примечание: отзывы клиентов 4.0/5

Д. Деловые путешественники - 10/12/2018 Проверенные отзывы - ALL

Останавливаюсь у вас четвёртый раз. В целом всё хорошо, но порой беспокоит запах сырости в комнатах.

Dear Mr. O., Warm Greetings from the Novotel Shanghai Atlantis! We would like to thank you for taking the time to share your feedback with us at the Novotel Shanghai Atlantis. We are happy to see that you enjoyed your stay in our hotel. Please rest assured that your concerns have been shared with the Management. We hope to have the pleasure of welcoming you back in a near future. With kind regards, Jovanie Calkee Guest Experience Manager

Последние отзывы: 20

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