ibis Цюрих Мессе-Аэропорт 3 звезды

Dear Guest, Thank you for taking the time to provide this feedback. We are very concerned to read about the issues you faced during your stay. We extend our sincerest apologies for any discomfort caused by the room's condition. Our hotel is committed to providing a clean and welcoming environment, and it seems we fell short in this instance. We take your comments seriously and will look into the matter to prevent future occurrences. We also regret to hear about your experience with the front desk staff. Exceptional guest service is the cornerstone of our hospitality, and it is disheartening to learn that we did not convey this during your interaction. Regarding the airport shuttle service, we understand that the cost may have seemed high. We strive to offer convenient transportation options to our guests, and we are sorry to hear that it did not meet your expectations of value. We truly apologize for any inconveniences you experienced and wish we had the opportunity to address your concerns during your stay. We look forward to welcoming you very soon. Best regards, Maria Tanousi, Front office Manager

Dear Guest, Thank you for taking the time to provide this feedback. We are truly sorry to hear that your stay at our hotel did not meet your expectations. We understand the importance of a welcoming and fresh environment, and we apologize for the discomfort caused by the odor in your room. Our hotel is a non-smoking property, and we are concerned to learn about this issue. In regards to the information on public transportation, it seems there was a miscommunication, and we are genuinely sorry for any inconvenience this may have caused. We strive to provide reliable and accurate information, and it is clear we fell short in this instance. We also regret to hear about your unsatisfactory experience with the taxi service and the confusion regarding the traffic conditions. We appreciate your feedback as it helps us to improve the accuracy of the information we provide to our guests. Concerning your dining experience, please accept our apologies for not meeting your expectations. We usually receive compliments on our international cuisine at Charlie's Corner, and we are disappointed to learn that the options did not satisfy your palate. Although we do not have a wide array of restaurants in the immediate vicinity, we aim to offer a variety of quality meals to suit our guests' tastes. Finally, we apologize if the value you perceived did not align with the pricing. We are committed to offering a comfortable stay at a competitive price, and we regret that we did not meet this standard for you. We look forward to welcoming you very soon. Best regards, Roberto Pischedda, Front Office Supervisor

Уважаемый , Мы рады, что Вы оценили качество нашего постельного белья, которое является частью системы Sweet Bed™ by ibis, разработанной для обеспечения максимального комфорта наших гостей. Однако мы сожалеем, что некоторые аспекты Вашего пребывания не оправдали Ваши ожидания. Нам очень жаль, что состояние коридора, коврового покрытия и стен не соответствовало нашим стандартам чистоты и качества. Понимаем, что удобство и доступность номеров важны для наших гостей, и примем к. сведению Ваши замечания по поводу освещения и состояния шторы в номере. Мы стремимся предоставлять высококачественные услуги и уделяем особое внимание обратной связи от наших гостей, чтобы улучшать наш сервис. Будем рады, если Вы решите посетить нас снова! Всех благ, Roberto Pischedda, Front Office Supervisor

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry that your interactions with our front office team did not reflect the high standard of service we strive to provide. We understand how important clear and helpful communication is to our guests, especially regarding wake-up calls that are crucial to your travel itinerary. Please accept our apologies for the oversight on our part that resulted in you missing your tour, and the subsequent financial loss and inconvenience it caused your family. We take full responsibility for this lapse in service and are taking steps to prevent such occurrences in the future. We would like also to inform you that maybe here is a misunderstanding since our colleague set an alarm to your room. We would like also to inform you that we asked you about the damages in the room that we left out of order for more than 6 days and we are still waiting for an information from you. While we are unable to amend the past, we are reviewing our procedures to ensure that our team is well-equipped to handle such requests, even during busy periods such as breakfast preparations. We value your feedback as it helps us to improve our services and ensure that all our guests have a pleasant experience. We look forward to welcoming you very soon. Best regards, Reception Team

Dear Guest, Thanks for your review about our hotel. We are pleased that you found comfort in our newly furnished rooms with balcony, highlighting the versatility of our coffee maker and the quality of our hot shower. Your enjoyment of our Sweet Bed™ by ibis, designed for a restful sleep with fluffy pillows and a super-soft duvet, is particularly gratifying to hear. However, we are sorry that some aspects of your stay did not meet your expectations. We understand your concerns regarding the price comparison with other regions; please know that our rates are competitive within the Zurich market and reflect the high standard of service and amenities we strive to provide. Regarding the charge sockets, we will certainly look into this issue, as our aim is to offer a seamless experience for all our guests. Your comment about the carpet has been noted, and we assure you that we maintain our facilities with care, including regular refurbishment as was done in spring 2018. We apologize for the oversight by our housekeeping staff and will remind our team to be mindful of our guests' preferences concerning room cleaning times. Finally, we are delighted that the cleanliness and brightness of your bathroom added to the comfort of your stay. Our convenient location between the Congress Area and the Airport is something we take pride in, and we are glad this contributed positively to your overall experience. We are hoping to welcome you back in the future. All the best. Maria Tanousi, Front office Manager