Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 398

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Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz - Image 1
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111 avenue de marlioz, CS 50146, 73100 AIX LES BAINS, France

Opis

O hotelu

  • Hotel-restaurant in the heart of a wooded parkspanning 24.7 acres (10 hectares)

  • Domaine de Marlioz thermal baths

  • Bains des Alpes: Balneotherapy, Nuxe, Leisure areas. Open July 1; ages 16+

  • +7535 sq. ft. (700 m²) of space for all your events

  • Hotel near the beaches of Lake Bourget

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz

111 avenue de marlioz, CS 50146
73100 AIX LES BAINS
France

Pozycja GPS:45.675564, 5.909185

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 1 398

Ocena TripAdvisor  4.0/5  Liczba opinii: 245

Nice Hotel.

Ocena na stronie TripAdvisor 4.0/5

Tony P Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

One night stay, nice hotel. Very slow on check in, and on arriving at room, key wouldn’t work? Returned to reception and joined the queue again …… Nice spacious room with all the facilities. Had evening meal in restaurant, delivered wrong starter, but eventually got sorted. Nice meal, quick service. Great breakfast and ample parking on site.

Will not reiterate.

Ocena na stronie TripAdvisor 2.0/5

Joris B Opinia zatwierdzona w TripAdvisor

We stayed at the Mercure for 3 nights, and we will not reiterate. We booked a privilege room with terrasse. Cons. - There was no desk in the room, hence, extremely unpractical to work. - The internet connection is so slow, you cannot attend a simple online meeting. - The shower was a complete mess: on the second day the shower hose broke and sprayed all over the bathroom. Third day, the rainfall shower had so much flow (even on minimum) that it flooded the bathroom. - The terrasse had an alrightish view with the top of the mountains, however, it was direct on the passing road (quite noisy during the day) - There is a railway track nearby, and the noise is loud enough even with the window closed. - The staff is kind but not trained, 4 people were needed to find an answer to our question regarding their own services. - If you're an Accor member (even Diamond), you do not get any benefit out of your stay: no priority check-in lane, only one welcome drink for the Accor member, no breakfast, no enhanced internet. Still wondering why they pay the Mercure franchise... Pros - Location near the Revard and Chambéry - Access to the spa facilities (did not use though)

Would not return to this hotel and probably would not book another mercure hotel.

Ocena na stronie TripAdvisor 2.0/5

Phill S Opinia zatwierdzona w TripAdvisor

Several things let this hotel down and spoilt our stay. On arrival we were charged a caution against our card which was 150% of the cost of the whole stay. We were given a voucher for a free drink, yes one free drink, what do you do sit and watch your partner drink their free drink, come on Mercure if you are going to give out free drinks make it for each adult guest in a room. The waiting staff, well the dress code was not what you would expect from a 4* hotel, jeans , white shirt and trainers! Come on we are not snobs but it would be nice to be able to tell the difference between the staff and a guest. The barman first night split both drinks when placing them on the table, we had to ask for a serviette to dry the table and glasses. The restaurant food and wine very over priced a bottle of Sauvignon 36 euros as it was poured it was split (same barman) the barman then noticed a piece of cork in the glass which was poured for tasting so he took the glass away, the glass was about 1/4 full, a new clean empty glass was then brought to the table and the wine poured, Come on mercure standard practice is “sorry sir, removal of glass and bottle and new bottle and glass brought to table” The rooms were fine laid out well the shower was a very good size, there was a problem with our bed , it appears that the beds raise to waist height for the maids to make them, ours wouldn’t go down one of the days we were there, we returned to the maid trying to get the bed to go down and lock into place, we tried to help her but the maintenance man had to be sent for so we went down to the bar to have a drink and keep out of the way for a bit , on out return the maid was still in the hallway and she apologised for the problem and said the bed was fixed, which it was. If we were to praise the hotel for anything it would be the maid, she was excellent our room was always spotless , she was always polite and the apology from her for the bed was more than what we got from the reception staff who must have been aware of the issue. There was another problem with our room which maybe would not affect everyone but the conduit for the air conditioner in the downstairs bar area went through the room near the bed and one of our party had to buy earplugs because of the noise. In all this hotel was a disappointment to us and has put us off booking another mercure hotel.

Comfortable rooms, excellent food

Ocena na stronie TripAdvisor 4.0/5

DMadoc Couples - Opinia zatwierdzona w TripAdvisor

I had a one night stay and had a very spacious room with a balcony, which was comfortable and well equipped. The restaurant was excellent, extremely good value for the high quality of the food. Buffet breakfast also was very good. Staff were friendly. Spacious grounds in a good location and it all added up to an enjoyable visit. The guest wifi needs improving.

Dear DMadoc, Thank you very much for your comment. Feel free to come back ! Regards, Domaine de Marlioz Team

It should be a 3-star

Ocena na stronie TripAdvisor 3.0/5

bluchrys Rodziny - Opinia zatwierdzona w TripAdvisor

Very disappointing experience with a 4-star hotel. Not family friendly. Lots of waiting time for the room to be ready on arrival. Waited 45minutes for it. The swimming pool is not for 16 and below. It is ridiculous. We were advised to go to the pool at Ibis next door. Requested an extra bed and baby bed but end up receptionist telling me there is no space in the room. It is a really spacious room I would say. Please put in some effort into your attention to customers. The double shower should be a fantastic experience but ended up à flooding bathroom. No shower curtain, water cannot be drained quickly as both are in use. Lack of division between the wet and dry shower area. (Asked for shower curtain but there was none. Then why is there a pole?) Massage was very average but pricy. 60€ for 30minutes which I was to to wait. Which took me 12minutes late to start. Lots and lots of waiting time in this hotel by the time we step in. Waited long to have a room. Waited long to have massage session started. Waited long for food in restaurant. (Please refer to my comment into Restaurant bioz) Mini gym, highly restricted swimming pool, water leaking shower. We are here for a lovely holiday but loads of time taken up just to wait things to happen. Won’t be returning at all.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 282 Liczba opinii 9.1/10 Lokalizacja
  • 732 Liczba opinii 7.3/10 Pokój
  • 705 Liczba opinii 8.1/10 Obsługa
  • 6 Liczba opinii 1.9/10 Internet
  • 437 Liczba opinii 8.2/10 Komfort
  • 425 Liczba opinii 6.5/10 Strefa wellness
  • 310 Liczba opinii 8/10 Śniadanie
  • 215 Liczba opinii 7.5/10 Czystość

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