Mercure Hotel Garmisch-Partenkirchen 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 795 görüş

En iyi fiyat
garantisi
Mercure Hotel Garmisch-Partenkirchen - Image 1
Mercure Hotel Garmisch-Partenkirchen - Image 2
Mercure Hotel Garmisch-Partenkirchen - Image 3
Mercure Hotel Garmisch-Partenkirchen - Image 4
Mittenwalder Str. 2, 82467 GARMISCH-PARTENKIRCHEN, Germany

Açıklama

Otel ekstraları

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

Konaklama olanaklarımız

Otelin konumu

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

GPS:47.491116, 11.112724

Telefon
Faks +49 8821 74268

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  795 görüş

TripAdvisor Derecesi  3.5/5  943 görüş

I recommend

Tripadvisor puanı 5.0/5

Minakhina N TripAdvisor onaylı yorum

This hotel has beautiful rooms, a very cozy pool and sauna. A modest breakfast, but special thanks for the Ronnefeldt tea. I am a tea connoisseur and I know the cost and quality of Ronnefeldt tea very well. There was a very inexperienced employee at the reception (unfortunately, I don't remember her name, but she had a beautiful henna painting on her hands). She didn't understand any of the issues at all and created long queues at the reception. But fortunately, you have other great staff: Garabzyeyeva Maryna and Hevryk Vladyslav, who came to the rescue in time and left the most pleasant impression of the hotel in the end. I would like to thank them very much, as I did not have time to thank them personally. Very often the great work of humble employees goes unnoticed. That's why I decided to write to you to acknowledge the professionalism and courtesy of Maryna and Vladislav. It is these employees who create a pleasant atmosphere and make it easier to return to the hotel. Thank you very much!

Dear valued Guest, Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We’re delighted to hear that you enjoyed the beauty of our rooms, the cozy pool and sauna, and especially the Ronnefeldt tea – it’s always a pleasure to meet a true tea connoisseur! Your appreciation for these details means a great deal to us. At the same time, I’d like to sincerely apologize for the experience you had at reception. We take your feedback seriously and will use it constructively to improve our training and service quality. Your recognition of Ms. Maryna and Mr. Vladyslav truly warms our hearts. We are proud to have such dedicated and professional team members. I will personally pass on your kind words to them – I’m certain they will be deeply appreciated. It is indeed the care and attentiveness of team members like Maryna and Vladyslav that help create the welcoming atmosphere we strive for. Thank you again for highlighting their efforts and for recommending our hotel. We hope to welcome you back to Garmisch soon! Warm regards, Eva Binder General Manager

Manzaralı güzel oda iyi kahvaltı

Avis müşterileri puanı 4.5/5

Serap Arkadaşlar - ALL için doğrulanmış yorumlar

Huzurlu keyifli

uncomfortable

Tripadvisor puanı 2.0/5

JacekWawrzyniuk Aileler - TripAdvisor onaylı yorum

Good day, I spent my vacation in your hotel from 18 to 21.02.2025. On 18 and 19.02 the swimming pool was not available. You suggested a swimming pool in another hotel, unfortunately it was an uncomfortable situation for me. I booked your hotel precisely for this reason, so that after skiing I would not have to get dressed, get in the car and go to the swimming pool. In such a situation I would pay for another cheaper hotel and I would commute to the swimming pool in the area. In my opinion I should receive financial compensation for this situation.

Dear valued guest, Thank you for sharing your feedback regarding your stay with us. We truly regret that the swimming pool was unavailable during your visit and that the alternative arrangement caused you discomfort. We completely understand your frustration, as you chose our hotel for the convenience of having the pool on-site after a day of skiing. Unfortunately, despite our best efforts and an expedited 24-hour express delivery, the replacement part for the pool took longer to arrive than anticipated. We deeply regret this situation and would have preferred to offer you a more seamless experience. Please accept our sincerest apologies for the inconvenience this caused. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Kind regards, Eva Binder General Manager

Absolutely worst customer service with the most rude staff!

Tripadvisor puanı 1.0/5

viral s Couples - TripAdvisor onaylı yorum

Our nightmare started right from the point of checking in. The lady at the front desk was extremely rude when we asked for check in she categorically denied it saying that rooms were still not ready. However, within a minute she allocated a room to other guest. We were checked in only when we raised this issue of racism. Similarly, we were denied in-room dining dinner during our stay stating that the kitchen was shut for at 9pm (we sought to order at 9.20pm). However, the in-room dining menu clearly mentioned that it was available till 10pm. And during this entire episode, the staff and the reception lady was extremely rude and disrespectful. This has been clearly the worst hospitality experience that we had and because of this, we are not going to renew our Accor Silver or higher tier membership. Would strongly urge the management that they take disciplinary actions against uncouth employees so that guests can have some degree of respect.

Dear viral s, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. We deeply regret the challenges you faced during check-in and with in-room dining, as well as any unprofessional behavior you encountered. Please rest assured that we take such concerns seriously and will address them with our team to ensure improvements in service and guest care. We hope you will give us another opportunity in the future to provide you with a better experience. Best regards, Eva Binder General Manager

Not the best. Friendly but not a 4 star

Tripadvisor puanı 2.0/5

Debbie L TripAdvisor onaylı yorum

Currently staying here the building and lobby are lovely and staff greeted me warmly and were extremely kind. Sadly that’s where it stopped being 4 star in my opinion. The room I’m in is incredibly dated. My bed(s) have been made up as a double in the standards style of the region with two single covers. I’m glad they have as the single is a child size not a full size single. Beds fairly comfortable at first but not the best. Room clean. Decor very dated. Bathroom also very dated. light not working in the bathroom but reception quick to offer a repair (edit: day 3 still not repaired) But in the two rooms (standard double) i booked neither room has curtains that actually fit the window leaving a 10-12” gap. The food smells good but have to book. Breakfast good. Not convinced this is a 4 star room…. If you stay here don’t expect 4 star looks despite the so far 4 star service

Dear Guest, Thank you for your feedback. We’re pleased that you found our staff kind and welcoming, as excellent service is our priority. We regret that the room’s decor, bed setup, and curtains did not meet your expectations and apologize for the delayed bathroom repair. Your comments are noted, and we are actively working on updates to enhance guest comfort. We’re glad you enjoyed the breakfast and appreciate your understanding of our dining reservation policy. We hope to welcome you again in the future and provide an improved experience. Best regards, Eva Binder General Manager

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 481 görüş 8.7/10 Konum
  • 938 görüş 6.9/10 Oda
  • 739 görüş 7.5/10 Hizmet
  • 6 görüş 7.7/10 Wifi
  • 652 görüş 9.1/10 Kahvaltı
  • 378 görüş 4.4/10 Konfor
  • 328 görüş 7.3/10 Hijyen
  • 144 görüş 5.2/10 Otel Donanımları

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

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Otele bakın
Garmisch-Partenkirchen şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.