Mercure Hotel Garmisch-Partenkirchen 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.1/5 741 görüş

En iyi fiyat
garantisi
Mercure Hotel Garmisch-Partenkirchen - Image 1
Mercure Hotel Garmisch-Partenkirchen - Image 2
Mercure Hotel Garmisch-Partenkirchen - Image 3
Mercure Hotel Garmisch-Partenkirchen - Image 4
Mittenwalder Str. 2, 82467 GARMISCH-PARTENKIRCHEN, Almanya

Açıklama

Otel ekstraları

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

Konaklama olanaklarımız

Otelin konumu

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Almanya

GPS:47.491116, 11.112724

Telefon
Faks +49 8821 74268

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.1/5  741 görüş

TripAdvisor Derecesi  3.5/5  957 görüş

Beautiful setting, let down by maintenance, housekeeping, and lack of follow-up

Tripadvisor puanı 3.0/5

xytizs TripAdvisor onaylı yorum

We stayed 21–26 Oct. The front-desk team were consistently polite and clearly trying, but the experience didn’t live up to the Mercure brand. First, getting help was nearly impossible: nobody picks up the phone. We tried calling every single day from the rooms and couldn’t reach anyone. When issues did get reported in person and later by email, nobody ever got back to us. Housekeeping was a letdown. We asked for cleaning in the late afternoon, but it didnt happen. We asked for a double blanket and were told none exists in the hotel. We made do with a double bedsheet—until housekeeping took away the one remaining sheet we were using. On top of that, they left a dirty glass inside the bathroom with soiled utensils placed inside the glass. It’s hard to feel comfortable after that. The wellness timing also isn’t guest-friendly (sauna from 15:00 only), and the so-called “fitness center” feels like an overreach—more a corner with a couple of tired machines than anything resembling a gym. For the rate and the brand, expectations are higher. Overall, no call-backs despite complaints, phones that never get answered, and underwhelming housekeeping made this stay disappointing. I don’t fault the people at the desk—they’re doing their best—but the place feels understaffed or poorly managed. With better staffing, basic inventory (like proper double blankets), and actual follow-through on guest feedback, this hotel could match its location. As it stands, it doesn’t.

Dear guest, Thank you for sharing your experience. We are truly sorry that your stay did not meet your expectations. Please be assured that we take your comments seriously and are addressing the issues you mentioned with housekeeping, staffing, and follow-up procedures. Regarding the sauna, it opens from 3:00 PM as most guests enjoy exploring Garmisch-Partenkirchen earlier in the day, but we are always happy to accommodate individual requests. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide a better experience in the future. Kind regards, Eva Binder Direktorin

Average chain hotel

Tripadvisor puanı 3.0/5

gaetanob629 TripAdvisor onaylı yorum

Hotel is large, at the end of the village. The receptionist were helpful, but as is usual with large building hotel, the feeling is of a cold place. Wifi was perfect. Breakfast was perfect and plentiful. The room for 3 people was small. A better welcome would have improved my rating of this hotel.

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our helpful reception team, the excellent WiFi, and the plentiful breakfast. We understand that the size and atmosphere of a large hotel can sometimes feel less personal, and we regret that you experienced this as a “cold” feeling during your stay. Please know that we continually strive to create a warm and welcoming environment for all our guests. Regarding the room size, we appreciate your comments and will review our room configurations to see how we can better accommodate groups of three comfortably. Your feedback is very important to us as it helps improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable experience. Warm regards, Eva Binder General Manager

No customer service at all

Tripadvisor puanı 2.0/5

Sarah J TripAdvisor onaylı yorum

The front desk lady was not welcoming at all (no customer service, no recognisition of our ALL diamond level) Kitchen was opened until 21h but we were denied any food at 20.40 (after a 15hr drive) Rooms and hotel are outdated and no airco avail during these hot days. Never again for us!

Dear Guest, Thank you for your feedback. I’m very sorry to hear about your disappointing experience with our front desk and kitchen service. We strive to warmly welcome all guests, especially our Diamond members, and regret we missed the mark. We understand that the lack of air conditioning during hot days affected your comfort and are working on improvements. Your comments about the hotel’s condition are appreciated and help us improve. We hope to have the chance to welcome you back for a better stay. Best regards, Eva Binder General Manager

I recommend

Tripadvisor puanı 5.0/5

Minakhina N TripAdvisor onaylı yorum

This hotel has beautiful rooms, a very cozy pool and sauna. A modest breakfast, but special thanks for the Ronnefeldt tea. I am a tea connoisseur and I know the cost and quality of Ronnefeldt tea very well. There was a very inexperienced employee at the reception (unfortunately, I don't remember her name, but she had a beautiful henna painting on her hands). She didn't understand any of the issues at all and created long queues at the reception. But fortunately, you have other great staff: Garabzyeyeva Maryna and Hevryk Vladyslav, who came to the rescue in time and left the most pleasant impression of the hotel in the end. I would like to thank them very much, as I did not have time to thank them personally. Very often the great work of humble employees goes unnoticed. That's why I decided to write to you to acknowledge the professionalism and courtesy of Maryna and Vladislav. It is these employees who create a pleasant atmosphere and make it easier to return to the hotel. Thank you very much!

Dear valued Guest, Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We’re delighted to hear that you enjoyed the beauty of our rooms, the cozy pool and sauna, and especially the Ronnefeldt tea – it’s always a pleasure to meet a true tea connoisseur! Your appreciation for these details means a great deal to us. At the same time, I’d like to sincerely apologize for the experience you had at reception. We take your feedback seriously and will use it constructively to improve our training and service quality. Your recognition of Ms. Maryna and Mr. Vladyslav truly warms our hearts. We are proud to have such dedicated and professional team members. I will personally pass on your kind words to them – I’m certain they will be deeply appreciated. It is indeed the care and attentiveness of team members like Maryna and Vladyslav that help create the welcoming atmosphere we strive for. Thank you again for highlighting their efforts and for recommending our hotel. We hope to welcome you back to Garmisch soon! Warm regards, Eva Binder General Manager

Manzaralı güzel oda iyi kahvaltı

Avis müşterileri puanı 4.5/5

Serap Arkadaşlar - ALL için doğrulanmış yorumlar

Huzurlu keyifli

Dear Guest, Thank you for your lovely feedback! We’re delighted that you enjoyed the view, the room, and the breakfast. We’re happy to hear that you had a peaceful and pleasant stay. We hope to welcome you again soon! Best regards, Eva Binder Direktorin

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 464 görüş 8.1/10 Konum
  • 861 görüş 6.5/10 Oda
  • 668 görüş 7/10 Hizmet
  • 8 görüş 8.4/10 Wifi
  • 574 görüş 8.7/10 Kahvaltı
  • 347 görüş 3.8/10 Konfor
  • 300 görüş 6/10 Yemek
  • 298 görüş 6.2/10 Hijyen

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

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Otele bakın
Garmish Partenkirchen şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.