Mercure Hotel Garmisch-Partenkirchen 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.2/5 รีวิว 784 รายการ

Mercure Hotel Garmisch-Partenkirchen - Image 1
Mercure Hotel Garmisch-Partenkirchen - Image 2
Mercure Hotel Garmisch-Partenkirchen - Image 3
Mercure Hotel Garmisch-Partenkirchen - Image 4

รายละเอียด

ความพิเศษของโรงแรม

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

ที่พักของเรา

สถานที่ตั้งโรงแรม

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

พิกัด:47.491116, 11.112724

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.2/5  รีวิว 784 รายการ

เรทติ้งบน TripAdvisor  3.5/5  รีวิว 941 รายการ

uncomfortable

คะแนนจาก Tripadvisor 2.0/5

JacekWawrzyniuk ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Good day, I spent my vacation in your hotel from 18 to 21.02.2025. On 18 and 19.02 the swimming pool was not available. You suggested a swimming pool in another hotel, unfortunately it was an uncomfortable situation for me. I booked your hotel precisely for this reason, so that after skiing I would not have to get dressed, get in the car and go to the swimming pool. In such a situation I would pay for another cheaper hotel and I would commute to the swimming pool in the area. In my opinion I should receive financial compensation for this situation.

Dear valued guest, Thank you for sharing your feedback regarding your stay with us. We truly regret that the swimming pool was unavailable during your visit and that the alternative arrangement caused you discomfort. We completely understand your frustration, as you chose our hotel for the convenience of having the pool on-site after a day of skiing. Unfortunately, despite our best efforts and an expedited 24-hour express delivery, the replacement part for the pool took longer to arrive than anticipated. We deeply regret this situation and would have preferred to offer you a more seamless experience. Please accept our sincerest apologies for the inconvenience this caused. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Kind regards, Eva Binder General Manager

Absolutely worst customer service with the most rude staff!

คะแนนจาก Tripadvisor 1.0/5

viral s Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Our nightmare started right from the point of checking in. The lady at the front desk was extremely rude when we asked for check in she categorically denied it saying that rooms were still not ready. However, within a minute she allocated a room to other guest. We were checked in only when we raised this issue of racism. Similarly, we were denied in-room dining dinner during our stay stating that the kitchen was shut for at 9pm (we sought to order at 9.20pm). However, the in-room dining menu clearly mentioned that it was available till 10pm. And during this entire episode, the staff and the reception lady was extremely rude and disrespectful. This has been clearly the worst hospitality experience that we had and because of this, we are not going to renew our Accor Silver or higher tier membership. Would strongly urge the management that they take disciplinary actions against uncouth employees so that guests can have some degree of respect.

Dear viral s, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. We deeply regret the challenges you faced during check-in and with in-room dining, as well as any unprofessional behavior you encountered. Please rest assured that we take such concerns seriously and will address them with our team to ensure improvements in service and guest care. We hope you will give us another opportunity in the future to provide you with a better experience. Best regards, Eva Binder General Manager

Not the best. Friendly but not a 4 star

คะแนนจาก Tripadvisor 2.0/5

Debbie L รีวิวที่ได้รับการรับรองจาก TripAdvisor

Currently staying here the building and lobby are lovely and staff greeted me warmly and were extremely kind. Sadly that’s where it stopped being 4 star in my opinion. The room I’m in is incredibly dated. My bed(s) have been made up as a double in the standards style of the region with two single covers. I’m glad they have as the single is a child size not a full size single. Beds fairly comfortable at first but not the best. Room clean. Decor very dated. Bathroom also very dated. light not working in the bathroom but reception quick to offer a repair (edit: day 3 still not repaired) But in the two rooms (standard double) i booked neither room has curtains that actually fit the window leaving a 10-12” gap. The food smells good but have to book. Breakfast good. Not convinced this is a 4 star room…. If you stay here don’t expect 4 star looks despite the so far 4 star service

Dear Guest, Thank you for your feedback. We’re pleased that you found our staff kind and welcoming, as excellent service is our priority. We regret that the room’s decor, bed setup, and curtains did not meet your expectations and apologize for the delayed bathroom repair. Your comments are noted, and we are actively working on updates to enhance guest comfort. We’re glad you enjoyed the breakfast and appreciate your understanding of our dining reservation policy. We hope to welcome you again in the future and provide an improved experience. Best regards, Eva Binder General Manager

Average hotel

คะแนนจาก Tripadvisor 3.0/5

Wongosari รีวิวที่ได้รับการรับรองจาก TripAdvisor

Cons : 1/ located next to Partikenchen street where you can find beautifully painted buildings. 2/ beside a supermarket. 3/ there is ample parking on-site right in front of the hotel. 4/ Room is quiet and clean. 5/ Wifi is good. 6/ Service is friendly and helpful. Cons : 1/ Bed and pillows are too soft. Hotel provided 2 free additional pillows upon request. 2/ Hotel is old but meets the basic needs of a hotel. 3/ Breakfast place crowded due to limited space.

Dear Wongosari, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed our convenient location, the cleanliness of your room, and the friendly service from our staff. It’s great to know that our Wi-Fi met your needs! We also appreciate your constructive comments. We understand that the softness of the bed and pillows may not suit everyone, and we’re pleased to hear that our team was able to provide additional pillows for your comfort. We're actively looking into ways to enhance our breakfast area to ensure a more pleasant experience for all our guests. Your insights are invaluable to us as we strive to improve, and we hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Eva Binder General Manager

Pleasant stay

คะแนนจาก Tripadvisor 5.0/5

Paul D Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We recently stayed for three nights on a bed and breakfast basis.On arrival day we were earlier than planned. The male and female receptionists were very kind and helpful and we could use the facilities pending check in. A short while later our roon was ready and the lady was on duty, she was very helpful spoke english and gave us some helpful information about the area as it was our first time visit. Our room was bright and clean and the bed was very comfy. The swimming pool was great as we both enjoy swimming. One thing to bare in mind is the showers and changing are mixed so hire a robe from reception so you can shower in your room . We didnt eat in the hotel in the evenings as we ate out in a few of the establishments on Ludwigstrasse which is left of the hotel. We had breakfast and always found plenty we liked. Its also around a 15 minute walk to the Olympic ski jump centre and a 5 minute drive to the railway stn for Zugpitze mountain. All the staff we encountered were polite and professional. If ever in the area again my wife and I agreed we would stay again .

Dear Paul D., Thank you for your wonderful feedback! We are delighted to hear that you had a pleasant stay with us and that you were well taken care of by our team. It’s great to know that you enjoyed your room, the swimming pool, and our breakfast offerings. We also appreciate your feedback on the shower and changing facilities, which we will consider for future improvements. We would be thrilled to welcome you and your wife back should you return to the area. Thank you once again for your kind words! Best regards, Eva Binder General Manager

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คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 (1470 รีวิว รายการ)

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