Mercure Hotel Garmisch-Partenkirchen 4 estrelas
Nota clientes Avis (Classificação ALL) 3.7/5 158 comentários
Mercure Hotel Garmisch-Partenkirchen
Mittenwalder Str. 2
Ponto de ônibus
100 m / 0.06 mi 2 min walk
Trem + hotel GARE SNCF
1.5 km / 0.93 mi 20 min walk / 5 min drive
Estação de trem
1.7 km / 1.06 mi 20 min walk / 5 min drive
Aeroporto int. 1 - código IATA
60 km / 37.29 mi 1 hrs drive
Aerop. int. 1 - nome completo
60 km / 37.29 mi 1 hrs drive
Aeroporto int. 2 - código IATA
130 km / 81.25 mi 1 hrs 30 min drive
Aerop. int. 2 - nome completo
130.01 km / 80.79 mi 1 hrs 30 min drive
Aeroporto int. 3 - código IATA
149.99 km / 93.21 mi
Aerop. int. 3 - nome completo
149.99 km / 93.21 mi
Check-in desde as - Check-out até às
O acolhedor restaurante Alt-Partenkirchen é o sítio certo para recuperar energia com a deliciosa cozinha bávara. Entre as 06:30 e as 22:00 todos os dias são servidas iguarias regionais na esplanada.
No Mercure Hotel Garmisch-Partenkirchen de 4 estrelas pode escolher entre quartos Standard com 1 cama individual, 2 camas individuais, cama dupla ou cama Queen. Os quartos Privilege possuem cama Queen e as suites Junior possuem cama dupla. Temos um quarto disponível para convidados com mobilidade reduzida. Os 117 quartos possuem WIFI. Alojamento gratuito para duas crianças até 12 anos no quarto dos pais. Animal de estimação bem-vindo (11 EUR/noite).
Avaliações dos nossos clientes
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The worst hotel experience I’ve ever had
Nota Tripadvisor 1.0/5
Luis c Famílias - Avaliação com certificação TripAdvisor
As a retired hotel manager, I feel that the word hospitality has no meaning in this hotel. The restaurant for one, was not available for customers and our party had to go out and find a place to eat under rainy cold conditions. The staff did not understand that we were paying guests, their disdain for our comfort was evident. There was no heating in my room, I had to sleep fully dressed to be able to keep my body heat, The only blanket that was available was the size of a large towel, one pillow and you could never get comfortable in that bed. The staff was not trained and rude. I would never recommend this place to anyone specially with the prices that they charge. I really felt that it had been the worst experience in my life.
Dear Luis, Thank you very much for staying at the Mercure Hotel Garmisch-Partenkirchen and for taking the time to share you impressions on Tripadvisor. As an Mercure hotel, we pay great attention to the service provided to our guests. Your feedback and experience will help us point out the key areas on which to work on, and we truly appreciate the time you have taken to point out these matters. With regards to the restaurant we would like to apologies that all tables were already reserved an Saturday and due to this we had not the chance to convince of our restaurant offer & the team spirit. Concerning the heating, we do admit that it was very challeging to handle the differnce of 20 degrees from on day to the other. In order to improve the heating performance we did our utmost but out Maintenance team wasent't quick enough for varyinf factos can affect the heatind in the different areas. I do apologize, that due to this, your recent stay was not as relaxing as it should be. Although we fell short of meeting your expectations during your past stay, I hope you will consider Mercure Hotel Garmisch-Partenkirchen again for a next stay so that we can better deliver upon the guest experience you deserve. We all would be are more than happy to servce you in any way we can. Best regards Eva Binder General Manager
Good hotel but parking
Nota Tripadvisor 3.0/5
ilkeenginol Famílias - Avaliação com certificação TripAdvisor
The parking was € 8 per night which I knew and it was fine but on the last night I couldn't find a space so they sent me to a nearby parking lot in front of a supermarket. It was not that big of a deal to be honest but I did kindly ask them to remove 1 night of the parking charge and they refused. I don't think that was a good customer service. Other than that everything else was fine.
Nota Tripadvisor 4.0/5
Marsilia_tj Couples - Avaliação com certificação TripAdvisor
We recently stayed here for 4 nights, as Accor members, during a short break in Garmisch. We found the location ideal - it's not right in the centre of the town, but there are plenty of local amenities and places to eat. The main train station is around a 15 min walk, but there are buses too, if needed. Best Points: Excellent and easy parking. Costs 8€ a day, which isn't bad at all. The breakfast staff were all an absolute joy! We're not morning people, so getting up to make the end of breakfast before 1030h is hard, but they were cheerful and welcoming, and moreover seem to work well as a team. Well done! The breakfast choice was good. It actually expanded during the week. I don't usually eat meat outside of my home, but I could if I wanted to, as there were several turkey choices, instead of pork which I definitely can't eat. My husband found his salmon was there from day two onwards, so he was happy. We had a suite, because we like room to move. It was little dated, but mostly fine. The bathroom was a bit tight. The not so good: Having lived in Germany for years, we're now resigned to the separate duvets and can make a joke about them (they're just not our style), but for a suite, I would expect at least zip and link beds, instead of actual separate beds pushed together. Not comfortable for us at all. I'm not bothered about AC personally, but I can sort of understand why those who are might find it stuffy on warmer days. The reception staff were hit and miss. I kept checking, as there was a sign saying there were issues with credit card payment. The day before we left, the staff member reassured me that it wouldn't be an issue, as my card was on file and they could process it online. Good, no need to get cash then. Sadly, when we left, a different staff member had me try two different cards, both of which failed (as predicted) before processing the payment online, which went through straight away. With a queue building up behind me, this was somewhat awkward, to say the least. The bar is very quiet in the evening! We took our drinks to our room as it was just too quiet. A couple of times, the cleaners entered the room, with only a perfunctory knock, despite our use of the 'don't disturb' sign. Overall: We will stay here again, as we feel we know how to navigate the area well, and really, for the convenience of parking and such, it's a solid choice of hotel. Hope they can reconsider the beds though! The location and the breakfast crew and breakfast choice are definite plus points.
Nota Tripadvisor 4.0/5
Jonathan T Famílias - Avaliação com certificação TripAdvisor
We recently stayed here while in the area for the Passion Play. It is in a fairly good location near main street and shops. Our room was fine as far as size and we enjoyed the breakfast buffet two mornings. All staff we encountered were friendly and concerned to meet our needs. From our room we ha da great view--particularly in the morning as the sun appeared.
Dear Jonathan, It is a delight to read feedback from guests like yourself who had an enyoable experience with us. It is amazing to read that not only were you able to enjoy the great mountain view, the staff made you feel welcomed as well. We hope welcome you back again soon. Best regards Eva Binder General Manager
Mercure must have gone downhill
Nota Tripadvisor 2.0/5
mcwDurham Couples - Avaliação com certificação TripAdvisor
No airconditioning, no safe, no staff. And anyway they didn't seem to understand how to sell anything at the bar. The bath was very sma ll but there was no way I could get in it anyway as the sides were too high and the fixed shower panel took up at least half of the side of the bath. Even had I been able to get in I would not have been able to use it either as a bath or a shower as it was so short and the shower head was halfway down.
Dear valued guest, Thank you for letting us know! For next time we can most certainly allocate a room with shower.Please just let us know in advance. Hope to welcome you back to our home again! Warm regards, The Team at Mercure
Em parceria com TripAdvisor