Ocena klientów (Ocena ALL) 3.8/5 Liczba opinii: 221
Mercure Hotel Garmisch-Partenkirchen
Mittenwalder Str. 2
Pozycja GPS:47.491116, 11.112724
Dostęp: 100 m / 0.06 mi 2 min walk
Dostęp: 1.7 km / 1.06 mi 20 min walk / 5 min drive
Zameldowanie od: - Wymeldowanie do:
The cozy Alt-Partenkirchen restaurant is just the place to get your strength up with delicious Bavarian cuisine. Between 6.30am and 10pm every day, regional delicacies are served on the outdoor terrace.
At the 4-star Mercure Hotel Garmisch-Partenkirchen, you can choose between Standard Rooms with a single bed, two single beds, double bed or queen-size bed. The Privilege Rooms are equipped with a queen-size bed and Junior Suites with a double bed. We have a room available for guests with reduced mobility. All 117 rooms have WIFI access. Two children aged up to 12 may sleep in their parents' room free of charge. Your pet is also welcome (charge of EUR 11/night).
Opinie naszych gości
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
Our stay on january 5
Ocena na stronie TripAdvisor 2.0/5
kenneth b Couples - Opinia zatwierdzona w TripAdvisor
Front office staff act like robot specially with check in procedure The are totally inexperienced. We came at 14h20 2 persons without reservation checking one 14h30 an other at 14h40 When we asked for our reserved room answer wasccheck in is at 15h point. Front office is understaffed
Thank you Kenneth for taking the time to provide our team with feedback that will allow us to address with our team in how we can better our future guests experiences. Thank you again for sharing. Sincerely, The Team at Mercure
Great stay at a friendly hotel!
Ocena na stronie TripAdvisor 4.0/5
N6635WKteresab Friends getaway - Opinia zatwierdzona w TripAdvisor
My group spent a quick night here after the Passion Play at Oberammergau about 30 minutes away. Although we arrived late, the room keys were ready and checkin was seamless. The elevators are very small and fit a couple people at a time. I loved the room. There were two twin beds, comfy sheets and duvet, and a down Euro pillow. The room had a little breakfast table in it. One of the things I liked the best was the bathroom. Although it was small, there was a wonderful deep tub and great soap and shampoo (in squeeze bottles). The breakfast was exceptional. There was lots of regional items, delicious breads, cheeses, and sausage, and many many choices. The wait staff was courteous. I'd love to stay here again someday.
The worst hotel experience I’ve ever had
Ocena na stronie TripAdvisor 1.0/5
Luis c Rodziny - Opinia zatwierdzona w TripAdvisor
As a retired hotel manager, I feel that the word hospitality has no meaning in this hotel. The restaurant for one, was not available for customers and our party had to go out and find a place to eat under rainy cold conditions. The staff did not understand that we were paying guests, their disdain for our comfort was evident. There was no heating in my room, I had to sleep fully dressed to be able to keep my body heat, The only blanket that was available was the size of a large towel, one pillow and you could never get comfortable in that bed. The staff was not trained and rude. I would never recommend this place to anyone specially with the prices that they charge. I really felt that it had been the worst experience in my life.
Dear Luis, Thank you very much for staying at the Mercure Hotel Garmisch-Partenkirchen and for taking the time to share you impressions on Tripadvisor. As an Mercure hotel, we pay great attention to the service provided to our guests. Your feedback and experience will help us point out the key areas on which to work on, and we truly appreciate the time you have taken to point out these matters. With regards to the restaurant we would like to apologies that all tables were already reserved an Saturday and due to this we had not the chance to convince of our restaurant offer & the team spirit. Concerning the heating, we do admit that it was very challeging to handle the differnce of 20 degrees from on day to the other. In order to improve the heating performance we did our utmost but out Maintenance team wasent't quick enough for varyinf factos can affect the heatind in the different areas. I do apologize, that due to this, your recent stay was not as relaxing as it should be. Although we fell short of meeting your expectations during your past stay, I hope you will consider Mercure Hotel Garmisch-Partenkirchen again for a next stay so that we can better deliver upon the guest experience you deserve. We all would be are more than happy to servce you in any way we can. Best regards Eva Binder General Manager
Zanosiło się na dobry pobyt, ale cóż...
Ocena klientów 0.5/5
Mirosław Pobyt służbowy - Opinie potwierdzone ALL
Ok. godziny 19:00 nasza czwórka udała się do restauracji celem zjedzenia kolacji. Niestety, ogromna liczba gości (3 stoliki zajęte) i 2 bardzo zapracowanych z tego powodu kelnerów było przyczyną, że odmówiono nam obsługi i możliwości zjedzenia kolacji w hotelowej restauracji. Dobrze, że po drugiej stronie ulicy jest niewielki lokal, gdzie przyjęto nas z radością i obsłużono w iście bawarskim stylu (zdecydowanie polecam bistro vis a vis hotelu). Ponadto w pokoju znaleźliśmy rozwieszone na grzejnikach elementy garderoby, prawdopodobnie pozostawione przez poprzednich gości. Zgłosiliśmy ten fakt do recepcji i zdeprymowany pracownik usiłował połączyć się z obsługą, aby uprzątnąć pokój. Podczas naszej nieobecności te rzeczy zniknęły. Nie świadczy to dobrze o serwisie sprzątającym hotelu.
Dear Miroslaw W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Garmisch Partenkirchen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Binder General Manager
Good hotel but parking
Ocena na stronie TripAdvisor 3.0/5
ilkeenginol Rodziny - Opinia zatwierdzona w TripAdvisor
The parking was € 8 per night which I knew and it was fine but on the last night I couldn't find a space so they sent me to a nearby parking lot in front of a supermarket. It was not that big of a deal to be honest but I did kindly ask them to remove 1 night of the parking charge and they refused. I don't think that was a good customer service. Other than that everything else was fine.
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price