Mercure Hotel Garmisch-Partenkirchen 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 747

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Mercure Hotel Garmisch-Partenkirchen - Image 1
Mercure Hotel Garmisch-Partenkirchen - Image 2
Mercure Hotel Garmisch-Partenkirchen - Image 3
Mercure Hotel Garmisch-Partenkirchen - Image 4
Mittenwalder Str. 2, 82467 GARMISCH-PARTENKIRCHEN, Niemcy

Opis

O hotelu

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Niemcy

Pozycja GPS:47.491116, 11.112724

Telefon
Faks +49 8821 74268

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 747

Ocena TripAdvisor  3.5/5  Liczba opinii: 959

Ocena klientów 4.5/5

Dariusz S. Rodziny - Opinie potwierdzone ALL

Super pobyt na narty

Ocena klientów 5.0/5

Wioletta M. Pary - Opinie potwierdzone ALL

Komfortowy, wyremontowany, nowoczesny pokój w alpejskim stylu, z pięknym widokiem na góry. Smaczne, obfite śniadania. Bardzo miła, dbająca o Gości Obsługa. Z chęcią wrócimy.

Beautiful setting, let down by maintenance, housekeeping, and lack of follow-up

Ocena na stronie TripAdvisor 3.0/5

xytizs Opinia zatwierdzona w TripAdvisor

We stayed 21–26 Oct. The front-desk team were consistently polite and clearly trying, but the experience didn’t live up to the Mercure brand. First, getting help was nearly impossible: nobody picks up the phone. We tried calling every single day from the rooms and couldn’t reach anyone. When issues did get reported in person and later by email, nobody ever got back to us. Housekeeping was a letdown. We asked for cleaning in the late afternoon, but it didnt happen. We asked for a double blanket and were told none exists in the hotel. We made do with a double bedsheet—until housekeeping took away the one remaining sheet we were using. On top of that, they left a dirty glass inside the bathroom with soiled utensils placed inside the glass. It’s hard to feel comfortable after that. The wellness timing also isn’t guest-friendly (sauna from 15:00 only), and the so-called “fitness center” feels like an overreach—more a corner with a couple of tired machines than anything resembling a gym. For the rate and the brand, expectations are higher. Overall, no call-backs despite complaints, phones that never get answered, and underwhelming housekeeping made this stay disappointing. I don’t fault the people at the desk—they’re doing their best—but the place feels understaffed or poorly managed. With better staffing, basic inventory (like proper double blankets), and actual follow-through on guest feedback, this hotel could match its location. As it stands, it doesn’t.

Dear guest, Thank you for sharing your experience. We are truly sorry that your stay did not meet your expectations. Please be assured that we take your comments seriously and are addressing the issues you mentioned with housekeeping, staffing, and follow-up procedures. Regarding the sauna, it opens from 3:00 PM as most guests enjoy exploring Garmisch-Partenkirchen earlier in the day, but we are always happy to accommodate individual requests. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide a better experience in the future. Kind regards, Eva Binder Direktorin

Average chain hotel

Ocena na stronie TripAdvisor 3.0/5

gaetanob629 Opinia zatwierdzona w TripAdvisor

Hotel is large, at the end of the village. The receptionist were helpful, but as is usual with large building hotel, the feeling is of a cold place. Wifi was perfect. Breakfast was perfect and plentiful. The room for 3 people was small. A better welcome would have improved my rating of this hotel.

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our helpful reception team, the excellent WiFi, and the plentiful breakfast. We understand that the size and atmosphere of a large hotel can sometimes feel less personal, and we regret that you experienced this as a “cold” feeling during your stay. Please know that we continually strive to create a warm and welcoming environment for all our guests. Regarding the room size, we appreciate your comments and will review our room configurations to see how we can better accommodate groups of three comfortably. Your feedback is very important to us as it helps improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable experience. Warm regards, Eva Binder General Manager

No customer service at all

Ocena na stronie TripAdvisor 2.0/5

Sarah J Opinia zatwierdzona w TripAdvisor

The front desk lady was not welcoming at all (no customer service, no recognisition of our ALL diamond level) Kitchen was opened until 21h but we were denied any food at 20.40 (after a 15hr drive) Rooms and hotel are outdated and no airco avail during these hot days. Never again for us!

Dear Guest, Thank you for your feedback. I’m very sorry to hear about your disappointing experience with our front desk and kitchen service. We strive to warmly welcome all guests, especially our Diamond members, and regret we missed the mark. We understand that the lack of air conditioning during hot days affected your comfort and are working on improvements. Your comments about the hotel’s condition are appreciated and help us improve. We hope to have the chance to welcome you back for a better stay. Best regards, Eva Binder General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 485 Liczba opinii 8.3/10 Lokalizacja
  • 888 Liczba opinii 6.6/10 Pokój
  • 687 Liczba opinii 6.8/10 Obsługa
  • 8 Liczba opinii 8.4/10 Internet
  • 574 Liczba opinii 8.8/10 Śniadanie
  • 353 Liczba opinii 4.1/10 Komfort
  • 320 Liczba opinii 6.4/10 Czystość
  • 304 Liczba opinii 5.9/10 Jedzenie

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