Mercure Hotel Garmisch-Partenkirchen 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 591

Mercure Hotel Garmisch-Partenkirchen - Image 1
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Opis

O hotelu

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

Pozycja GPS:47.491116, 11.112724

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 591

Ocena TripAdvisor  3.5/5  Liczba opinii: 917

Repeat stay

Ocena na stronie TripAdvisor 5.0/5

danny r Couples - Opinia zatwierdzona w TripAdvisor

Stayed 3 x before and this time all went great,check in and out professional,room upgraded and breakfast was included,have good selections,maybe little crowded but ok.If I remember correctly prior to this stay parking was free and now 9 euros

Dear danny r, Thank you so much for loyality and for your wonderful review ! It is brilliant to read that you enjoyed your recent stay with us to the fullest. We look forward to welcome you back and wish you all the best in the meanwhile! Warm regards from our Mercure Hotel Garmisch-Partenkirchen, Eva BInder General Manager

A quality hotel to spend a night

Ocena na stronie TripAdvisor 4.0/5

armrestdominance Opinia zatwierdzona w TripAdvisor

Just what you would expect from a Marriott Hotel. Staff were very friendly and helpful and spoke fluent English. Our room was large with a medium sized bathroom. Huge TV with a lounge area, table, small fridge and lots of shelf space. The view from the window of the mountains we very nice. Breakfast was excellent. Car parking is available off street for an extra charge. The hotel is very close to a part pedestrianised street lined with lots of pretty buildings and nice restaurants.

Dear guest, Thank you so much for your great feedback ! We are thrilled to read that you enjoyed the comfort of our Mercure Hotel Garmisch-partenkirchen ! We are looking forward to welcoming you back to the hotel. Eva Binder General Manager

Unnaceptable system problems with my reservation and staff without customer focus training

Ocena na stronie TripAdvisor 2.0/5

Paulo B Opinia zatwierdzona w TripAdvisor

My overall experience with this hotel was bad, unfortunately. Even before my arrival. By mid-October, I booked and paid in advance a 2 nights stay at Mercure Garmisch-Partenkirchen, from the 1st to the 3rd December. A couple of weeks later, I realized that I made a mistake with the dates, since the right dates for me would be from the 8th to the 10th (the weekend afterwards). I contacted both the hotel (which took a long time to answer) and the ALL/Accor customer support and asked to move my reservation (already completely paid!) 1 week forward, also 2 nights, also from Friday to Sunday. After a few more days, I received a final answer from Mrs. Eva Binder (Hotel General Manager), wrote me that the rate I chose was not flexible and not refundable, that she had “hands bound” (her words) but I would be offered 15% discount for a reservation in my desired dates, as a gesture of good will… Let’s put this into numbers: I had already paid 160,20€ in advance and the hotel already had the money! But since the hotel refused to move the dates, if I would make a second reservation, I would probably have a discount of 24€ (if I would achieve the same rate), but would still lose the paid 160,20€... Based on this scenario, I had no alternative than to stick to the originally booked dates. This was not what I expected after 12 years of loyalty to the Group, and have reached Platinum and Gold membership levels (currently Gold). Before driving off from home, I tried to do the check-in online, as I always do, but even this was not working. When I arrived at the hotel, the reception from the staff was somewhat cold and suspicious. They could not find my reservation, even when I showed the booking code on my phone. It took minutes until I got a room (I was even invited to sit down and wait), and the receptionist then came to the room with me to check if there was someone already there (!)… Never had this situation before. I presented my membership card (it is still a Platinum, because when I moved to Gold, I never received a new one). This should have dissipated some tension and should have triggered a welcome drink automatically. But neither, nor. Then I asked the receptionist about my welcome drink (due to my loyalty level), and he said he was busy, but I could get it later. I allowed a couple of minutes and went to the reception and got the drink, when a power surge happened (of course this has nothing to do with the hotel, but the system went down and the search for my reservation could not take place – therefore, I went to sleep). Please note that the power surge was about 15 minutes after my arrival, therefore cannot be used as an argument for not finding my reservation, even after showing its code. Next day was a normal day for me (in the morning I asked if they found my reservation, and the answer was yes – that made me feel relieved and I thought finally everything would be ok.). But in the evening, I went to the reception and asked for recommendations for restaurants nearby, and the receptionist then said: “there is a problem” and that we needed to speak after dinner, since my room was reserved to the driver of a coming group! I could hardly believe… When I came from dinner, they were busy with that big group, and the “talk” was postponed to the next morning. Finally, on the Sunday check-out morning, when I was coming from breakfast, someone called me: are you in room 102? And the issue was clarified: they told me that I had a reservation for only 1 night but was occupying the room for 2 nights. I remember that in this process, someone even suggested that some clients forged reservations, or booked 1 night, stayed 2 and went away without paying the second night. This caused me shock and disbelief. I was being accused of misbehaviour… I forwarded to the reception the email confirmation with my booking, from 1st to 3rd December, and the matter was finally closed. But I never felt welcome during the whole stay, and the staff always handled me and looked me in a suspicious way. I ended up explaining that I would have never reached levels like Platinum or Gold if I would forge reservations or leave the hotels without paying. And that they should learn to trust loyal guests. But I don’t remember hearing any word of regret or apology. On the contrary! The attitude was always lofty, and I heard things like “we have the right to ask and check”, or “we have seen all before here”. I urgently recommend the hotel to provide training on customer focus to some members of the staff. I do not disclose names, because I do not wish to address someone in particular, or make seem this was some personal issue between me and a given person. I interacted with at least three different staff members. And as I mentioned, I never felt welcome, from the moment I arrived until my check-out, and was treated as a “problem guest”. All in all, a bad experience from the beginning to the end, after being 12 years loyal to the ALL/Accor Group and have spent several hundreds of nights with it. Hard to believe so much can go wrong on a single weekend stay. To conclude, some words of praise. The breakfast was excellent, as usual in the ALL/Accor hotels, and exceeded my expectations. I also loved the wellness area, after one day hiking on the snow. With warm indoor swimming pool and a sauna with a nearby access door to the outside, allowing me to repeatedly switch between the sauna heat and rolling on the snow. A unique experience! The hotel is not bad, and I enjoyed it. As well as the town. But the staff and the problem with “the system” turned everything miserable. Even if I come back to the same town, I will probably stay somewhere else, before attempting this hotel again. I will allow some time for the above-mentioned training to take place, before I take an unnecessary risk.

Dear valued guest, Thank you very much for staying at Mercure Hotel Garmisch-Partenkirchen and for having shared your experience with us. It is a pleasure to read that you enjoyed your overall experiemce with us and the location. As an Mercure hotel, we pay great attention to the service provided to our guests. Your feedback and experience will help us point out the key areas on which to work on, and we truly appreciate the time you have taken to point out these matters. With regards to the not non-cancellable and rebookable rate you decided for, we can only beg for your understanding to the terms and conditions of this rate. I do apologize, that due to this, your recent stay was not as relaxing as it should be but do hope you will consider Mercure Hotel Garmisch-Partenkirchen again in the future and be assured that we will do ur utmost to deliver upon the guest experience you deserve. If you require any assistance, please do not hesitate to contact me directle. We would be more than happy happy to serve you in any way we can. Best regards Eva Binder General Manager

dobrze zlokalizowany

Ocena klientów 4.0/5

Robert Rodziny - Opinie potwierdzone ALL

Poszukiwaliśmy hotelu z pokojem rodzinnym na jeden dzień w tej miejscowości 4 hotele spełniało ten warunek ale wybraliśmy Mercure ponieważ wcześniej mieliśmy dobre doświadczenie z tą marką.Hotel ma dobry parking, wystarczający basen, dobre kosmetyki

Dear Robert D., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Ocena klientów 3.0/5

J Znajomi - Opinie potwierdzone ALL

Bardzo gorąco w pokoju i brak klimatyzacji

Dear Jaroslaw R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Garmisch Partenkirchen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Binder General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 399 Liczba opinii 8.8/10 Lokalizacja
  • 772 Liczba opinii 7/10 Pokój
  • 628 Liczba opinii 7.7/10 Obsługa
  • 5 Liczba opinii 6.5/10 Internet
  • 550 Liczba opinii 9.2/10 Śniadanie
  • 310 Liczba opinii 4.5/10 Komfort
  • 287 Liczba opinii 7.2/10 Czystość
  • 136 Liczba opinii 5.3/10 Udogodnienia

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