Mercure Johannesburg Bedfordview Hotel 3성

고객 평점 3.8/5 1,518 리뷰

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Mercure Johannesburg Bedfordview Hotel
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호텔 추가 정보

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

Planet 21 참여 호텔로 서비스 산업의 지속 성장 가능을 위해 적극적으로 노력하고 있습니다.

호텔 및 주변 지역 서비스

체크인 시간 : 14h00부터

체크아웃 시간 : 11h00까지

유료 서비스

서비스 및 이용 안내
  • 온라인 체크인
  • WIFI / 인터넷 접속
  • 주차
  • 장애인 시설
  • 에어컨
  • O R TAMBO 유료 서비스
  • 호텔에서 이용 가능한 언어
  • 24시간 리셉션 운영
  • 드라이 클리닝 / 다림질 유료 서비스
  • 현금 지급기
  • 포터
레저 및 액티비티
  • 실외 수영장
  • 18홀 골프 코스 (인근) 유료 서비스
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케이터링
  • 조식 유료 서비스
  • 레스토랑 1개
  • 바 1개
  • 룸서비스
비즈니스 서비스
  • 회의실 3개
  • 셀프 서비스 비즈니스 센터
  • 복사/인쇄 서비스 이용 가능

호텔 위치

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview
Gardenview
PO Box 75825
2047 johannesburg
south africa

전화: +27116221556

팩스: (+27)11/6228725

체크인 시간 : 14h00부터

체크아웃 시간 : 11h00까지

  • 비행기로

    O R TAMBO 10km / 6.21마일 - 셔틀 서비스 서비스

  • 비행기로

    RAND AIRPORT 30km / 18.64마일

  • 차로

    highway n12 4km / 2.5마일

  • 차로

    n12 2km / 1.25마일

  • 차로

    n3 0.5km / 0.31마일

  • 기차로

    PARK STATION 9.99km / 6.21마일

GPS :-26.1793, 28.118999

숙박

The hotel has 120 rooms - choose between a Standard Apartment with 1 Queen Bed or Standard Apartment with 2 Queen Beds. All have a spacious layout with a separate lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Standard Room with 1 double bed

  • 최대 인원: 3
  • 면적: 최저 시작가 45 / 484 sq ft
  • 가장 많은 숙소: BALCONY *

이용 가능 여부에 따라

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

레스토랑 & 바

BREAKFAST ROOM

레스토랑 타입: 지역 특색

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

LADIES BAR

A relaxed bar that offers fine Fair Trade coffees and speciality coffees as well as a large array of regional cocktails to choose from.

비 계약 사진

  • 월요일
  • 화요일
  • 수요일
  • 목요일
  • 금요일
  • 토요일
  • 일요일

미팅 및 이벤트

미팅룸

  • 미팅룸: 3개

  • 최대 사이즈: 112

  • 최대 수용 인원: 90 명

자세히 보기


Mercure Johannesburg Bedfordview Hotel 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 3.8/5

1,518 리뷰

tripadvisor

TripAdvisor 평가 3.0/5

319 리뷰

Excellent Hotel

트립어드바이저 평점 5.0/5

Getaway35517139595 Business - 04/02/2020 TripAdvisor 인증 리뷰

It was good to stay at your Hotel and everything from my check in to check out even the room was clean and i had good time. The only think i can say its every time the house keeping work at the room the key was blocked

Needs Serious Cleaning

트립어드바이저 평점 1.0/5

AndersonM1912 Family - 19/01/2020 TripAdvisor 인증 리뷰

The location of the hotel is convenient as it is next to a shopping mall. The hotel rooms require deep cleaning & fumigation, while the carpets need replacing as they have a serious stench. The dining experience is limited but the is a food court which offers great variety at the shopping mall. I would not recommend the hotel rooms in their current state.

The worst mercure hotel I've ever been to in my life

트립어드바이저 평점 1.0/5

Wellington Vini... F Family - 02/01/2020 TripAdvisor 인증 리뷰

Unfortunately my entire stay at the hotel was the worst I could ever experience in any hotel chain I have ever stayed at. 1 - TRANSFER: I had previously booked a shuttle provided by the hotel. I passed the flight information and arrival time, and yet, upon arrival, I had to wait approximately 40 minutes for the arrival of the transport. In the meantime it was very complicated to keep in touch via phone as the driver hung up on me before we broke up the conversation. 2 - ROOM: I was assigned to a room that did not match what I had booked. The bathroom light was not working and the room smelled very bad. It looked like some animal was dead inside. I went back to the front desk and directed me to another room, in the same pattern. 3- TOWELS: There were no towels available to use in the room. I went back to the front desk to request new towels and Jason (the receptionist) told me that the laundry staff had not returned the clean towels to the hotel. So he had no towels available to provide me. I was in a hotel that had no bath.

Dear Mrs Wellington viniciusf Thank you for providing us with constructive feedback regarding your recent stay at our Hotel. As an International brand which prides itself on service, we thank you for highlighting the areas of concern. The succession of incidents and disappointments you were exposed to are inexcusable service failures that have been addressed with the seriousness they deserve, thus eliminating the possibilities of reoccurrence in the future. It is not characteristic of the level of service offered at Mercure Hotels; consequently we are disheartened to have failed in delivering the warm Hospitality we are best known for. It is with absolute regret that this happened as our team is trained to deal with such daily procedures efficiently. We fully acknowledge your comments and we apologize profusely for failing to deliver on the brand promise. We strive to consistently provide our guests with the best possible products and service at all times. We trust that your experience will not deter you to consider our property for future stays. Yours in Hospitality, Rexy Mgwili Rooms Division Manager

Quiet time in Jo'Burg

트립어드바이저 평점 4.0/5

bennyvel40 Solo travel - 18/08/2019 TripAdvisor 인증 리뷰

Good to be back at Mercure, Bedfordview meeting the same kindly staff again. A pleasant time indeed. All was ready and as expected. Staff is pleasant and tries to help. Hotel is still quite affordable.

Service Review

트립어드바이저 평점 4.0/5

Boss9B Family - 10/06/2019 TripAdvisor 인증 리뷰

Did online check and pre-authorisation which at check in could not picked up. Did not have a blanket in one room. Main shower did not work properly and sink had a blockage, would not drain when used. Good overall facilities though

Dear Jet, Thank you for providing us with your honest and constructive feedback regarding your stay with us. Please allow me to express my sincerest apologies for the negative aspects of your stay. We have taken your comment into consideration and will look into it. I sincerely hope that this will not discourage you from using Mercure Bedfordview in the near future, as we would like to welcome you back. Kind Regards, Bianca Riley

Observation

트립어드바이저 평점 5.0/5

Getaway35517139595 Business - 03/03/2019 TripAdvisor 인증 리뷰

The customers who come drunk at night and hurt the rest of others.At the gate should be have control for these guests.This would help in the good rest of the remaining guests.On the evening of 28/2 in row 7 a case of this occurred. Thanks

Old and average on service

트립어드바이저 평점 2.0/5

Paips14 Business - 12/11/2018 TripAdvisor 인증 리뷰

old furniture specially in the toilette but this is not an issue, as long as they were cleanvery poor service, specially at breakfast where staff did not helpvery quite environment and comfortable sleep

Dear Paips14, Thank you for your review. It is really sad to hear that your experience wasn't up to standard because this isn't the level of service we deliver. I will also discuss your complaints with the relevant department to get this matter sorted. There is no excuse why your stay did not live up to your expectation, I sincerely apologize. I sincerely hope that this will not discourage you from using Mercure Bedfordview in the near future, as we would like to welcome you back. Yours in hospitality, Bianca Riley

Pleasant stay

트립어드바이저 평점 4.0/5

Allistra Couples - 06/09/2018 TripAdvisor 인증 리뷰

Great stop over near the airport. Shopping centre across the road. Staff were very helpful and the breakfast was very good with fresh fruit and eggs cooked to your liking. Transfers can be prebooked so you are picked up promptly at the airport.

Excellent value and service

트립어드바이저 평점 5.0/5

laurenmhinckley1976 Couples - 05/09/2018 TripAdvisor 인증 리뷰

The hotel is situated across the road from Eastgate shopping centre which makes access to restauramts, shopping and entertainment convenient. The online booking process was quick and easy. The front desk staff were extremely helpful and attentive. The quality of the room, bedding and bathroom was very good. Cleanliness was excellent and the mini kitchen was very handy for travellers staying for a few days. This hotel provided us with a great location to access business and leisure activities and we would recommend it without hesitation.

Dear Lauren, Many thanks for taking the time to provide such valuable feedbacks with us. Our teams aim to deliver the most attentive service, and I am glad to read that you enjoyed our sense of hospitality. Be assured that I will pass on your words to them. Thank you for your time and your trust, we look forward to your next visit to your home away from home. Best regards, Bianca Riley

convenient for a short stay

트립어드바이저 평점 4.0/5

DaveKelshaw Solo travel - 24/08/2018 TripAdvisor 인증 리뷰

The hotel was very convenient to the massive Eastgate shopping mall, and the room was very comfy. The breakfast was excellent, especially the omelets, but the coffee could've been better. I found the management a little disorganised, I had to ask for towels and soaps a couple of times, some of the visitors were extremely noisy late at night.

Disappointed

트립어드바이저 평점 2.0/5

MudMan1962 Business - 12/08/2018 TripAdvisor 인증 리뷰

I arrived late with a flight early the next morning. When I got up early in the morning I realised I only had hand towels and no bath towels. Also the tap fittings were very loose and the room was showing its age.

Dear Mudman, Thank you for your review. It is really sad to hear that your experience wasn't up to standard because this isn't the level of service we deliver. I will also discuss your complaints with the relevant department to get this matter sorted. There is no excuse why your stay did not live up to your expectation, I sincerely apologize. I sincerely hope that this will not discourage you from using Mercure Bedfordview in the near future, as we would like to welcome you back. Yours in hospitality, Bianca Riley

Terrible experience

트립어드바이저 평점 1.0/5

marccI5053QE Family - 05/08/2018 TripAdvisor 인증 리뷰

We had a very bad experience at this place. No respect of the welcome procedure for Platinum member, dirty and noisy room. Noisy night with unrespectful neighbours and no action from the night shift. Only compensation was a free transport the the airport. I DO NOT recommend at all. This hotel does not follow Mercure standards.

Dear Marc, Thank you for informing us of your recent experience at our Hotel. We appreciate you taking the time to do so as guest feedback forms a vital role in our operations. Please allow me to express my sincerest apologies for the negative aspects of your stay. We have taken your comment into consideration and will look into it. I sincerely hope that this will not discourage you from using Mercure Bedfordview in the near future, as we would like to welcome you back. Kind Regards, Bianca Riley

Good quality for a reasonable price

트립어드바이저 평점 5.0/5

marozal Family - 16/03/2017 TripAdvisor 인증 리뷰

We were well received when we checked in and the staff was always very friendly and helpful to us. The rooms are very comfortable and the self service stile is very welcoming. We enjoyed our stay at the hotel, which is conveniently located near OR Tambo Airport.

Dear Marozal Just a short note to say thank you for sharing your experience. I am glad you enjoyed your stay with us. I will most definitely share your comments with the team. I hope your next stay is as memorable as the previous one. Kind Regards Andre van Niekerk General Manager

Its spacious and accessible

트립어드바이저 평점 3.0/5

karenN8633MP Business - 13/02/2017 TripAdvisor 인증 리뷰

Maintenance manager please inspect each and every room for the plumbing and electrical units. Some taps dont work and shower heads are loose. Some lamps need fixing. That said it is good value for money. The staff are kind and hepful and do their best everytime

Home away from Home but at the heart of east gate

트립어드바이저 평점 3.0/5

josephbY1468BI Business - 25/10/2016 TripAdvisor 인증 리뷰

I think you get what you paid for in this Hotel except maybe if possible for the management to consider providing water at the room or even pot so we can try to cook if we would want to. But for the sleep quality for me is ok but because my room is near the back office of hotel sometimes you can hear the staff talking with each other.

Dear Joseph We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. Thank you for pointing out the areas that we can improve on.We strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andre van Niekerk General Manager

Nothing really bad but disappointing

트립어드바이저 평점 2.0/5

Seaview5 Couples - 11/05/2016 TripAdvisor 인증 리뷰

Check in was slightly offhand and we were not offered a room upgrade. We asked about a late checkout but were told we would have to ask in the morning - not as per the member benefits. They also could not find a free drinks voucher (usual for Gold or Platinum members). It was delivered to our room but as we were going out we did not expect to use it anyway. The room we were given was pleasant enough but was actually not ready fo occupation as the bed had not been made. Distinct impression was that the staff did not care or could not be bothered.

Dear Valued LeClub Member, Thank you kindly for your feedback regarding your stay with us. Please allow me to express my sincerest apologies for the inconvenienced caused during your stay with us, as a result of service related issues. I can assure you that we strive to deliver prompt and professional services all around and ensuring that our loyalty club members enjoy their benefits to the fullest. We trust that this will not deter you from using us in the near future and I look forward in welcoming you back. Should you need any assistance with future bookings please do not hesitate to contact me direct. Kind Regards, Elma Labuschagne Acting General Manager

Not recommend for business trip

트립어드바이저 평점 3.0/5

Fred01nt Business - 15/03/2016 TripAdvisor 인증 리뷰

The hotel is next to a new shopping mall and about 15 minutes from the airport. The Wifi is really bad and employees is not able to change this because it is from an external provider. For a stay you get only 250 MB free. But most of the time Wifi doesn't work. The restaurant offers a kind of fast food in aluminum shells from the micro wave. The complex itself is very nice and well maintained

Dear Fred, Thank you for providing us with your honest and constructive feedback regarding your stay with us. I am disappointed to hear that certain aspects of your stay did not live up to your expectations. Please allow me to express my sincerest apologies for the inconvenience caused during your stay with regards to the WiFi offering and restaurant offerings. Our restaurant only serves Breakfast and the meal that you can order from us is quick frozen meals and heated up for you. The rooms are equipped with crockery, cutlery and microwave. We also do offer the service of meals ordered in from a variety of restaurants in the area. It is regrettable that these unfortunate incidents could not have been remedied during your stay. I can assure you that this is not a reflection of the high standards we strive to deliver to all our valued guest. I sincerely hope that this will not deter you from using Mercure Bedfordview in the near future, as I would like to personally welcome you and your guests back in order to restore your confidence in our product, facilities and services. At Mercure we strive to deliver a superior service experience, therefore your feedback is very important to us. Please rest assured that I will be taking appropriate action to address the issues raised. Yours Sincerely, Elma Labuschagne Acting General Manager

Oldfashioned rooms, dirty walls and moskitos

트립어드바이저 평점 2.0/5

frank_liske Business - 21/02/2016 TripAdvisor 인증 리뷰

The big suite is in very old-fashioned condition. Dirty walls, odd bathroom, defective stores and lots of mosquitos in the room resulted in a very unhappy first night. Mosquito problem was solved by the hotel the next day. Breakfast is nice and people are friendly and helpful.

Dear Frank, Thank you for providing us with your honest and constructive feedback. First of all, I am happy to hear that our team has made you feel welcome at our hotel by providing you with some true Mercure hospitality. Thank you also for the positive comments regarding our Breakfast Buffet. However, we are extremely disappointed to hear that the room you had stayed in did not meet your expectations. We are currently in the process of doing upgrades in our Bathrooms and have completed to date 26 rooms. I sincerely apologise for any inconvenience caused during your stay. We do hope that you will allow us the opportunity to Welcome you back in the near future to experience the quality of our product and service offering at our establishment. Should you need any assistance in the future please do not hesitate to contact me direct. Kind Regards, Elma Labuschagne Acting General Manager

A 'Suites' style hotel beside Eastgate Shopping Mall

트립어드바이저 평점 4.0/5

NickB240 Couples - 08/01/2016 TripAdvisor 인증 리뷰

The Hotel was formerly some sort of 'Suites' hotel before it became a Mercure so it is unusual for a Mercure Hotel, in my experience, in that the rooms have a small kitchen with Microwave, fridge, hob. Plus tea and coffee making facilities. So we ate in the room as we had some stuff with us and saved the 150 ZAR for breakfast the hotel were charging. The room was roomy! Small balcony, aircon, sofa, large coffee table, wardrobes, desk, hairdryer, bath, shower.... Shower was not so 'gushing' and the decore in places was a bit worn. Aircon was good but the room was so hot when we got in (32 it said) that it took many hours for the room to cool down. Hotel has a small pool which we didnt go in and a bar. No restaurant but there are lots of restaurants over the road at the Eastgate Centre (plus shops of course and cinema.). I think the centre was the largest in Jo'Burg when it was built. Reception said it was perfectly safe to cross the road and walk the 150m to the Centre entrance. We also bought milk there for breakfast in Woolworths. As expected, the hotel site is gated and guarded and parking was good, some of it shaded, and you could park beside your room. Ours was up a staircase above the conference centre but there are ground floor rooms. TV had good selection of channels and we watched a free film on the Movie channel. Bed was comfy. I would stay there again and recommend it. We booked at AccorHotels.com and it said we had prepaid but reception said that you have to ignore that as they cant take the payment from the details. I then paid cash and it was 25% cheaper than what I should have 'prepaid' so that was a bonus! I guess the rand exchange rate plummet was the reason!

Dear Sir, Thank you kindly for your comments regarding your stay at the Mercure Suites Bedfordview. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne Acting General Manager

Upgrade overdue

트립어드바이저 평점 3.0/5

alfredm642 Family - 27/08/2015 TripAdvisor 인증 리뷰

We last stayed here a few years back and it was a pleasant and still fairly new facility. We were shocked on our recent stay on the condition of all facilities in the room. For instance, our shower leaked badly, shower head in desperate need of replacement, old kitchen utensils, need to request for old and very thin pots and pans, old fridge etc

Dear Alfred Thank you for taking the time to tell us about your experience at the Mercure Suites Bedfordview. I apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like you to give us the opportunity to demonstrate our high quality standards; kindly accept our invitation to personally contact me for your future bookings. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Kind Regards, Elma Labuschagne Acting General Manager

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