Mercure Nelspruit Hotel 3 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 693 comentários

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Mercure Nelspruit Hotel - Image 1
Mercure Nelspruit Hotel - Image 2
Mercure Nelspruit Hotel - Image 3
Mercure Nelspruit Hotel - Image 4
Corner N4 & Graniet Street, PO Box 1556, Nelspruit, 1200 NELSPRUIT, África do Sul

Descrição

Extras do hotel

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

As nossas opções de alojamento

Reservar este hotel
Quarto 1

Localização do hotel

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
África do Sul

GPS:-25.467319, 30.956833

Telefone
Fax +27 13 741 4290

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

Edladleni Restaurante e Bar

O Mercure Hotel Nelspruit convida-o a desfrutar de um pequeno-almoço sul-africano, especialidades regionais à la carte e bufetes temáticos. A nossa equipa cozinha com paixão para garantir que cada refeição é autêntica, reconfortante e realmente local.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.0/5  693 comentários

Nota clientes Avis 4.0/5

Americo F. Casais - Comentários confirmados de ALL

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Nelspruit

Nota clientes Avis 2.0/5

Alson L. Negócios - Comentários confirmados de ALL

Dear Valued Guest, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the distressing experience you had during your stay. We are particularly concerned that you were directed to a room that was still under construction and had dust and no proper furnishings. Rooms undergoing construction or refurbishment should be completely isolated from guest accommodation areas and should never be allocated to a guest. We take your recommendation regarding proper isolation of construction areas very seriously. We also deeply regret the difficulties you experienced with the heating system on such a cold day. Having to return to Reception several times, struggle with a non-functioning heater, and ultimately being unable to sleep comfortably is certainly not acceptable. We are especially sorry that you felt that your concerns were not handled with the urgency, empathy, and professionalism you deserved. Your comments regarding the attitude and communication of the team members who assisted you have also been noted. We expect our guests to be met with warmth, understanding, and a genuine willingness to resolve their concerns, particularly when they are experiencing discomfort. This matter has been escalated to Management and the relevant departments for urgent review. We will also reinforce the importance of properly isolating construction areas, conducting room inspections before allocation, and ensuring that heating and other essential room facilities are fully operational. We sincerely regret that what should have been a comfortable stay left you distressed, cold, and unable to sleep. Thank you for bringing this matter to our attention and giving us the opportunity to address these serious shortcomings. Sincerely, Mercure Nelspruit

Nota clientes Avis 2.5/5

Cesar M. Famílias - Comentários confirmados de ALL

Nota clientes Avis 2.5/5

Paulo A. Negócios - Comentários confirmados de ALL

Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the condition of the room you were allocated on your second night in Block 1. The issues you described, including the damaged carpet, broken toilet seat, and dirty kettle, are unacceptable and do not reflect the standards of comfort and maintenance we strive to provide. Please be assured that your comments have been shared with our Housekeeping and Maintenance teams for immediate attention and corrective action. Regular inspections should identify and address such issues before rooms are occupied, and we regret that this was not the case during your stay. Thank you for bringing these matters to our attention. Your feedback is valuable in helping us improve our facilities and guest experience. Sincerely, Mercure Hotel Nelspruit

Nota clientes Avis 5.0/5

Ivan J. Famílias - Comentários confirmados de ALL

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Nelspruit

Outros utilizadores da Web classificam o nosso hotel

  • 149 comentários 9.5/10 Localização
  • 344 comentários 4.6/10 Quarto
  • 263 comentários 8.3/10 Serviço
  • 28 comentários 1.8/10 Internet
  • 158 comentários 4.3/10 Limpeza
  • 88 comentários 4.9/10 Comida
  • 79 comentários 4.7/10 Atmosfera
  • 63 comentários 6/10 Pequeno-almoço

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