Sofitel Philadelphia at Rittenhouse Square 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 3 058

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Sofitel Philadelphia at Rittenhouse Square - Image 1
Sofitel Philadelphia at Rittenhouse Square - Image 2
Sofitel Philadelphia at Rittenhouse Square - Image 3
Sofitel Philadelphia at Rittenhouse Square - Image 4
120 South 17th Street, 19103 Philadelphia, United States

Opis

O hotelu

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

Nasze pokoje

Lokalizacja hotelu

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

Pozycja GPS:39.95078, -75.168998

Telefon
Faks +1 215-564-7459

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 3 058

Ocena TripAdvisor  4.5/5  Liczba opinii: 4 587

Certyfikat Doskonałości 2024

Not worth the price…

Ocena na stronie TripAdvisor 3.0/5

westfalia1985 Couples - Opinia zatwierdzona w TripAdvisor

Check in was great, the room was nice, valet parking for 1 night was $70. Room- bathroom counter was dirty, as were the two glasses. We received conflicting responses from the front desk about room service at 9:25pm, the first person was helpful and took our order, the second about a minute later (wanted to add an item) was snarky and said the kitchen was closed. (Note: this was at 9:30, the menu stated they serve until 9:45) We told the front desk clerk that we just placed an order a minute or so ago and just wanted to add an item. His snarky attitude continued with an "I'll see if I can have it added" in a tone that said I'm not doing anything and I'm annoyed I had to answer the phone, he was the opposite of the first person we spoke with. The kitchen called to tell us one of the desserts were off the menu, and the added item was not added... the friendly kitchen staff gladly added it. Food arrived promptly and was delicious. The bedding was odd, no top sheet but the comforter was in a giant pillowcase thing, which did not work for me as I usually just use a sheet. Breakfast- the coffee was fantastic, we ordered the buffet, many options, Croissants were amazing, but the eggs were cold since the warmer was broken. The yogurt was 10 days out of date. The staff was great, the server I informed about the yogurt immediately stopped what she was doing and removed all of the yogurt, and minutes later came to our table with a fresh one. Our server had made sure my wife's meal was complementary, which we did not ask for, just good customer service. The fresh fruit was not ripe/sweet, but it is December in Pennsylvania so I am understanding about that issue. The rest of my complaints however, I would expect from a budget hotel, not what I expected from the Sofitel based on previous experiences in other cities.

Nice looking property, but services and staff not worth the price

Ocena na stronie TripAdvisor 2.0/5

Darren G Rodziny - Opinia zatwierdzona w TripAdvisor

The property is very nice looking and the room and bed were very comfortable. However, overall the hotel is not worth the expensive price. The hotel is located in a central area of Philadelphia, but the streets are narrow in this area and it’s difficult to get cars in and out. The valet service was poor. You were given a ticket and told to text the number on the ticket to the Parking service 20 minutes before you need the car. I texted them 30 minutes ahead of time and when I went to pick up the car, the valet had not even started to get my car. They were dismissive of my concerns that I needed to get to a wedding and could provide no estimate of time when the car would be available. They were also rude. The front desk was poorly run. When we checked in at 5 PM there were multiple guests waiting and just two front desk, staff. When it became a parent, that guest were not pleased with the 30 minute wait other front desk staff came out and looked angry that they had to be helping guests, The rooms were not well cleaned. My 90-year-old mother’s room had energy drinks and vape supplies left over from the last guest. My son‘s room had what appeared to be blood on the pillow and other items left over from a previous guest. The breakfast buffet in the restaurant was fair. The scrambled eggs were dried out, bacon was oily, and the bread felt like it was old and stale. The manager was pleasant and tried to be helpful when these issues were pointed out, but whoever is running this property needs to do a better job.

Bonjour, Thank you for sharing your recent experience with us. This is far from the high standard we strive to provide, and I apologize for falling short. We value your loyalty and would love the opportunity to welcome you back and regain your trust. As a gesture of our commitment to better serve you, we would like to offer an upgrade to a suite with complimentary breakfast during your next stay. To arrange your stay, please feel free to contact Luis Marrero at 215-564-7832 or Luis.Marrero@Sofitel.com directly, who will be happy to ensure everything is set up for you. Thank you again for your feedback, and we look forward to providing you with the exceptional experience you deserve. Warm Regards, Pierre Jotterand General Manager

Great stay

Ocena na stronie TripAdvisor 4.0/5

MemphisOx Rodziny - Opinia zatwierdzona w TripAdvisor

The location is great - very close to shopping, restaurants, and Rittenhouse Square. Our room was clean and the bed was very comfortable. The breakfast buffet was fine - nothing fabulous, but a good variety.

Bonjour Memphis , We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Trip around America

Ocena na stronie TripAdvisor 5.0/5

julie-smaroochydore Rodziny - Opinia zatwierdzona w TripAdvisor

Well this hotel was amazing. From check in to check out. Everything was great breakfast was the best buffet I have come across in the world. Miquel the waiter made the best coffee so far this trip. Evening drinks were great. Service was amazing. I can’t say enough about how great this stay was

Bonjour Julie , We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Great Stay

Ocena na stronie TripAdvisor 5.0/5

kelin2014 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Fantastic hotel, beautiful, clean, and great service. Breakfast is fantastic. It is conveniently located for eating out shopping. The bar and staff were excellent. I would not hesitate to return the next time in working on Philadelphia.

Bonjour Kelin2014, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 836 Liczba opinii 9.3/10 Lokalizacja
  • 1 631 Liczba opinii 7.4/10 Pokój
  • 1 733 Liczba opinii 8.3/10 Obsługa
  • 22 Liczba opinii 4.1/10 Internet
  • 567 Liczba opinii 6.1/10 Czystość
  • 226 Liczba opinii 6.5/10 Śniadanie
  • 214 Liczba opinii 7.6/10 Napoje
  • 9 Liczba opinii 10/10 Zrównoważony rozwój

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