소피텔 필라델피아 4.5성

고객 평점 (ALL 평가) 4.4/5 3,051 리뷰

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120 South 17Th Street, 19103 필라델피아, 미국

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세련된 다운타운 호텔로 리튼하우스 광장의 쇼핑 및 다이닝 지구에 위치해 있어 편리한 입지 조건을 자랑합니다. 반스 재단, 필라델피아 미술관 등 인근에서 열리는 인상적인 전시회를 통해 예술과 문화를 즐겨보세요.

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호텔 위치

소피텔 필라델피아

120 South 17Th Street
19103 필라델피아
미국

GPS:39.95078, -75.168998

전화
팩스 +1 215-564-7459

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자세히 보기

ALL 평가  4.4/5  3,051 리뷰

TripAdvisor 평가  4.5/5  4,587 리뷰

2024으뜸 시설

Great Location and Lots of Smiles

트립어드바이저 평점 5.0/5

pbr46 Couples - TripAdvisor 인증 리뷰

We read the Sofitel is one of the top 100 hotels in the world. We were coming to Philly for a play, so we booked a suite to experience such a highly rated hotel. We were greeted by friendly valet's as we parked. I had indicated we were arriving early; our room was ready at 11:30. The folks at the front desk were extremely friendly and efficient. Our suite was very nice, a separate bedroom and a large bath with lots of marble and granite-just like an upscale hotel in France. The location is perfect-a 13 minute walk to the Forrest Theater and 2 minutes to The Love Restaurant-one of Steven Starr's latest. Breakfast was outstanding and the service very fast. The almond croissants were not to be missed. All in all we had a great stay, the hotel was beautifully decorated for Christmas and the service superb. And the price was very reasonable. We will definitely return.

Perfect Location

트립어드바이저 평점 4.0/5

Journey286846 비즈니스 - TripAdvisor 인증 리뷰

The hotel is in a perfect location, and beautifully decorated for the holidays. A lovely breakfast included in my stay. Room service was great, but dining room staff was spotty, the server acting as if they couldn't be bothered.

Not worth the price…

트립어드바이저 평점 3.0/5

westfalia1985 Couples - TripAdvisor 인증 리뷰

Check in was great, the room was nice, valet parking for 1 night was $70. Room- bathroom counter was dirty, as were the two glasses. We received conflicting responses from the front desk about room service at 9:25pm, the first person was helpful and took our order, the second about a minute later (wanted to add an item) was snarky and said the kitchen was closed. (Note: this was at 9:30, the menu stated they serve until 9:45) We told the front desk clerk that we just placed an order a minute or so ago and just wanted to add an item. His snarky attitude continued with an "I'll see if I can have it added" in a tone that said I'm not doing anything and I'm annoyed I had to answer the phone, he was the opposite of the first person we spoke with. The kitchen called to tell us one of the desserts were off the menu, and the added item was not added... the friendly kitchen staff gladly added it. Food arrived promptly and was delicious. The bedding was odd, no top sheet but the comforter was in a giant pillowcase thing, which did not work for me as I usually just use a sheet. Breakfast- the coffee was fantastic, we ordered the buffet, many options, Croissants were amazing, but the eggs were cold since the warmer was broken. The yogurt was 10 days out of date. The staff was great, the server I informed about the yogurt immediately stopped what she was doing and removed all of the yogurt, and minutes later came to our table with a fresh one. Our server had made sure my wife's meal was complementary, which we did not ask for, just good customer service. The fresh fruit was not ripe/sweet, but it is December in Pennsylvania so I am understanding about that issue. The rest of my complaints however, I would expect from a budget hotel, not what I expected from the Sofitel based on previous experiences in other cities.

Nice looking property, but services and staff not worth the price

트립어드바이저 평점 2.0/5

Darren G 가족 - TripAdvisor 인증 리뷰

The property is very nice looking and the room and bed were very comfortable. However, overall the hotel is not worth the expensive price. The hotel is located in a central area of Philadelphia, but the streets are narrow in this area and it’s difficult to get cars in and out. The valet service was poor. You were given a ticket and told to text the number on the ticket to the Parking service 20 minutes before you need the car. I texted them 30 minutes ahead of time and when I went to pick up the car, the valet had not even started to get my car. They were dismissive of my concerns that I needed to get to a wedding and could provide no estimate of time when the car would be available. They were also rude. The front desk was poorly run. When we checked in at 5 PM there were multiple guests waiting and just two front desk, staff. When it became a parent, that guest were not pleased with the 30 minute wait other front desk staff came out and looked angry that they had to be helping guests, The rooms were not well cleaned. My 90-year-old mother’s room had energy drinks and vape supplies left over from the last guest. My son‘s room had what appeared to be blood on the pillow and other items left over from a previous guest. The breakfast buffet in the restaurant was fair. The scrambled eggs were dried out, bacon was oily, and the bread felt like it was old and stale. The manager was pleasant and tried to be helpful when these issues were pointed out, but whoever is running this property needs to do a better job.

Bonjour, Thank you for sharing your recent experience with us. This is far from the high standard we strive to provide, and I apologize for falling short. We value your loyalty and would love the opportunity to welcome you back and regain your trust. As a gesture of our commitment to better serve you, we would like to offer an upgrade to a suite with complimentary breakfast during your next stay. To arrange your stay, please feel free to contact Luis Marrero at 215-564-7832 or Luis.Marrero@Sofitel.com directly, who will be happy to ensure everything is set up for you. Thank you again for your feedback, and we look forward to providing you with the exceptional experience you deserve. Warm Regards, Pierre Jotterand General Manager

Great stay

트립어드바이저 평점 4.0/5

MemphisOx 가족 - TripAdvisor 인증 리뷰

The location is great - very close to shopping, restaurants, and Rittenhouse Square. Our room was clean and the bed was very comfortable. The breakfast buffet was fine - nothing fabulous, but a good variety.

Bonjour Memphis , We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 836 리뷰 9.3/10 위치
  • 1,631 리뷰 7.4/10 객실
  • 1,733 리뷰 8.3/10 서비스
  • 22 리뷰 4.1/10 인터넷 가격
  • 567 리뷰 6.1/10 청결도
  • 226 리뷰 6.5/10 조식
  • 214 리뷰 7.6/10 음료
  • 9 리뷰 10/10 Sustainability

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