Novotel Zurich City-West 4 gwiazdki

This is the longest we have stayed at any one hotel in our travel history. We stayed at Novotel Zurich City West for 10 days and overall, we had a wonderful time. Room: Because I was going to stay for 10 days, I had asked for an upgrade, which the hotel obliged and we were upgrade from Superior to Executive room. The room was quite spacious and could easily accommodate 3 of us and our stuff. The facilities in the room were good and there was no complaint, except one minor. Bathroom door has no lock. However, this is a minor problem, as the bathroom is completely covered and I don't thin anyone would just walk-in to a bathroom when it is in use. But this is strange and something I have seen for the first time. We also got a room on the 5th floor which gave us a very good view of the hill in the distance and the surrounding Technopark buildings. Food: This is where I am deducting 1 star. Although all the food items served during breakfast were very good quality, we got exactly the same dishes for all the 10 days ! Most hotels have a standard breakfast set and they make 1-2 changes daily to keep it interesting. However, this hotel serves the exact set every day. I appreciate the consistency in taste, but you could try shuffling 1-2 dishes a day. I loved the Quiches and the rice with veggies. My daughter absolutely loved the Bacon. It was very fresh and crispy and tasty. Overall, 4/5 for food for consistency and the spread. Services: Very good ! Everyone at the front desk was very helpful. Especially, Mr Rocksan (hope I am spelling it right). He was quite helpful and also gave us good tips about some of the nearby restaurants. Pool: The pool is in the basement. The pool water itself is not heated but the entire pool is maintained at 28 deg Celsius temperature which works fine. The access to the pool is a bit weird and you need to carry your room key to open the door to the pool. Location: 5/5 for the location. It is just about 10 minutes from the Zurich city center (Zurich HB), but it is in a very quiet and beautiful location. The peace of mind that you get after returning from a hectic picnic is fantastic. Also, the nearest tram stop called Technopark is just 2-3 minutes walk from the hotel and the other one is about 5 minutes walk from the hotel, called Schiffbau. If you are going to visit the Rhine Falls, you can catch a direct train fron the nearest train station called Hardbrucke. It is about 10-12 minutes walk from the hotel. Nearby: Not much. There are few restaurants, one food truck and that's it. Some of the nearby restaurants were expensive, at least for us. There are not many shops also. We used to buy everything near Zurich HB and carry it back. Will I stay again at this hotel? YES.

Our flight arrival time at Zurich was early morning .One of the main reasons for choosing Novotel was the early check in service they provide . All other hotels and apartments were showing check in at 3 pm . I have stayed at Novotel hotels around the world , Zurich exhibited the same warm hospitality . Special mention to Mr Christophe -Hotel Manager and Mr Leon at front desk . Even though there were lot of people for checking in ,we were really glad that our room was ready when we arrived at 8 am. The room was decent by Zurich standards.The Breakfast buffet had a wide variety of breads , cold cuts , quiche , champagne ,fresh juice, coffee, breads etc ! Technopark Station is just outside the hotel ,from there we could easily catch the tram to Zurich HB or other areas . The staff went out of their way to check out directions and sight seeing activities for us, they even gave us printed instructions in English . Only issue was bathroom door did not have a lock ,otherwise it was a great stay .

This hotel sucks! Stay here if you want terrible service. When we arrived there was a ton of construction that we were not informed of and our room had problems with the air vent - so we asked to change our stay to only one night (Originally booked 2 nights). The manager on duty that evening agreed to this however the next day I saw that we had not been refunded for the second night. I went back to the hotel and asked the manager about this he started off being rude and said they were not obligated to give us a refund for the second night. That is not what the other manager told us last night. He lied and told me that we should have been informed of the construction before booking and on our receipt which was not true. It did not state this anywhere. Eventually after a lot of back and forth with hotel staff he finally gave us a refund. Do not recommend at all.

Strategic location for tourists easy access to tram, train stations, buses and chocolate factory. Tickets available for 24 hours for tram m, trains and buses to all over Zürich city with Ferry Cruise included. It is very reasonable and worth the money. Telephone & tv not working

Great service. Friendly staff. Very good breakfast. Although under renovation the staff was great. Restaurant team made my day and I will definitely come back when the new restaurant in gonna open . .