Novotel Zurich City-West 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 869

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Novotel Zurich City-West - Image 1
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Novotel Zurich City-West - Image 4
Schiffbaustrasse 13, Am Turbinenplatz, 8005 ZURYCH, Szwajcaria

Opis

O hotelu

  • Green Key

  • Łatwy dojazd z lotniska i centrum miasta

  • Hotel na wydarzenia ze światłem dziennym i szybkim internetem

  • Basen i fitness z najnowszym sprzętem do kardio i kalisteniki

  • Zabawa i emocje w dwóch escape roomach

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Lokalizacja hotelu

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURYCH
Szwajcaria

Pozycja GPS:47.38923, 8.51656

Telefon
Faks +41 44 276 22 99

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

THE FLAVE OF ZURICH

Restauracja FLAVE OF ZURICH zabiera Gości w podróż, podczas której LOKALNE KORZENIE łączą się z ŚRÓDZIEMNOMORSKĄ DUSZĄ. Regionalne składniki i smaki śródziemnomorskie łączą się, tworząc doskonałe klasyczne potrawy w nowym wydaniu.

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Ocena ALL  4.3/5  Liczba opinii: 869

Ocena TripAdvisor  3.9/5  Liczba opinii: 1 713

Certyfikat Doskonałości 2025

Not a 4 star hotel

Ocena na stronie TripAdvisor 2.0/5

David O Rodziny - Opinia zatwierdzona w TripAdvisor

This is a very utilitarian accommodation option in Zurich. While they sell themselves as a 4 star hotel, this is more of a 2-3 star motel type of facility. Not worth the price they are asking. The Novotel shares building with a budget Ibis hotel. I suspect the same people run both facilities and they run it as the budget one without clear differentiation other than price. Poorly thought out layouts of the rooms. Thermostat is only for decoration. Doesn’t matter what temperature one selects, it does its own thing. It doesn’t dehumidify nor does it reduce the temperature of the room to any significant extent. Customer support is either useless or ignores calls and messages.

A good choice for short stay

Ocena na stronie TripAdvisor 4.0/5

RamboNWAlberta Couples - Opinia zatwierdzona w TripAdvisor

We stayed here for one night before a train tour of Switzerland.. We thought the room was really well appointed, clean, good beds and having a couch was an added bonus. The breakfast room is a good size, but very busy and staff wasn’t able to keep everything to the level it should have been.. it was adequate but could be better.. Location here is decent, tram 4 from train station worked well ..

City centre hotel. you could be anywhere

Ocena na stronie TripAdvisor 4.0/5

L9993MXrichardf Opinia zatwierdzona w TripAdvisor

Its OK. Handy location for the office i was working, and not fair from the airport (15 mins) Staff friendly and helpful, food OK (I only had breakfast) Rooms are comfy enough if not very 'special' - my only complaint was that the desk wasn't next to a plug you could use so i moved the desk / sofa. I'd stay again for work, i'm sure.

Excellent!

Ocena na stronie TripAdvisor 5.0/5

Maria C Opinia zatwierdzona w TripAdvisor

The service was great!! Location,Rooms,Atmosphere everything are perfect!!! Special thanks to 3G: Giannis, Giorgos, Grigoris!!!! Cu again!!!! 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Think Twice Before Booking Novotel Zurich City West – A Shocking Display of Poor Service and Leadership.

Ocena na stronie TripAdvisor 1.0/5

Bryan Y Opinia zatwierdzona w TripAdvisor

As I pen down my disappointment, I urge fellow travelers to reconsider your hotel choice before confirming a stay with Novotel Zurich City West. My recent experience was not only frustrating—it was unacceptable for any hospitality establishment, let alone a hotel under the Accor group. Before I share the details, I encourage you to scroll through the hotel’s replies to low-rated reviews. You’ll notice a pattern of generic apologies, without any real sign of improvement, ownership, or willingness to go the extra mile. Based on my experience, I fully expect a similar templated response to this review—one that twists facts and sidesteps accountability. Please take a moment to read what happened: Here’s What Went Wrong: • A Multi-hotel Reservation Agent confirmed a total quote (inclusive of breakfast, city tax, and parking) and I, trusting the hotel’s professionalism, provided my credit card details to secure the booking. • Then, a different Reservation Agent claimed there was a pricing error, and that the actual cost was significantly higher than originally quoted. • I was understandably shocked and asked for clarification and a proper cost breakdown, especially since my credit card details had already been submitted, raising concerns about security and misuse. • Despite the chain of communication, none of the staff caught the initial pricing error before I submitted my card. It demonstrated a lack of internal checks, communication, and accountability. • Eventually, a Reservation Manager, Mr. Patrick Zauscher, stepped in—but instead of resolving the issue, he quoted an even higher price than the second corrected rate. • When questioned, he claimed the second quote excluded parking—completely ignoring the fact that my emails from the very beginning had been explicitly clear: I had always requested an all-inclusive rate. • I asked for the hotel to either honor the original quote or extend a goodwill discount given their multiple errors and the inconvenience caused. • His response? A token offer of free parking and shockingly unprofessional language, including phrases like “your suggestion is unacceptable” and “it is up to you if you would like to accept the offer or not.” • The final blow: I was dismissively told to go to another hotel. This from a manager, to a guest who had been trying to resolve an issue caused entirely by the hotel’s own errors. Leadership Reflects the Team: Rather than showing empathy or taking responsibility, Mr. Zauscher allowed his frustration to spill over into his communication—projecting it on a guest who had already been inconvenienced by the failings of his team. This kind of conduct reflects poor leadership, and it’s clear why the staff under him struggle with performance and service standards. My Final Thoughts: I regret trusting Novotel Zurich City West with my reservation and providing my credit card details—only to have the agreed quote retracted and to now face the risk of a security breach. I spent significant time and effort trying to get answers, only to be met with miscommunication, shifting narratives, and harsh replies. The fact that the hotel allow such responses to be sent out by their staff is alarming. For a brand under Accor Hotels, this is an inexcusable lapse in professionalism and guest care. This has truly been my worst hotel experience to date and I hope my sharing can help many travelers.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 813 Liczba opinii 6.4/10 Pokój
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  • 16 Liczba opinii 4.3/10 Internet
  • 401 Liczba opinii 5.3/10 Komfort
  • 395 Liczba opinii 7.7/10 Śniadanie
  • 360 Liczba opinii 7.3/10 Czystość

Zarządzane przez Trustyou

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