ibis budget Dunkerque Grande Synthe 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.4/5 505 件のレビュー

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Rue de la Porte de Lille, 59760 GRANDE SYNTHE, フランス

説明

ホテルのその他の情報

  • Free secure parking

  • Free WiFi on all of the hotel premises

  • Television in the room

  • Breakfast from 6:30 during the week

  • Three person rooms available

当ホテルの客室

ホテル所在地

ibis budget Dunkerque Grande Synthe

Rue de la Porte de Lille
59760 GRANDE SYNTHE
フランス

GPS:51.007301, 2.310909

電話番号
ファックス +33 3 61 44 83 13

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • 全館禁煙

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.4/5  505 件のレビュー

トリップアドバイザーの評価  3.2/5  436 件のレビュー

Worst ibis stay ever

トリップアドバイザーの評価 1.0/5

V5056LKbobs トリップアドバイザー認証口コミ

We stayed at this Ibis Budget last night. We have stayed in other Ibis Budget hotels before, but we have never experienced anything like this. When we arrived late in the evening, the receptionist was chatting with a group of children/friends who were waiting for her shift to end so they could hang out together. She did check us in properly, but right after her shift ended she left the hotel with this group. They started playing outside in front of the entrance with a fatbike, riding recklessly, honking, shouting and laughing loudly. This was right next to us while we were unloading our luggage, and it also disturbed hotel guests who were already asleep. Not a very professional impression. The hotel itself was very dirty, especially the common areas and the stairways. We had booked a room with two beds, but only one was made up. The night shift staff had to go and find blankets for us, and I ended up making the second bed myself. This has never happened to us in any other Ibis before. The shower design was also very poor. There was no door, so the entire bathroom got wet, and the shower was so cramped that we kept hitting the controls by accident, which suddenly made the water too hot or too cold. At breakfast, I noticed that a staff member was washing dishes by hand, which seemed very odd for a hotel. Normally, you would expect a dishwasher. All in all, this was a very strange and disappointing stay. Even though it’s a budget hotel, we did not expect this level of unprofessionalism and lack of cleanliness. We will not return to this Ibis Budget.

Dear Bob, Thank you for taking the time to share your experience with us. We regret to learn that your stay did not meet your expectations and appreciate your feedback, as it is vital for our continuous improvement. We sincerely apologize for the behavior of our staff upon your arrival. Professionalism is a cornerstone of our service, and we will address this matter internally to ensure our guests feel welcomed without distractions. Furthermore, the cleanliness of our hotel is of utmost importance, and it is concerning to hear about the condition of the common areas. Your comments regarding the room setup and the issues with the shower design have been noted, as we aim to provide a comfortable environment for all our guests. Regarding breakfast service, we strive to maintain high standards, and your observation will be reviewed to enhance our operations. We understand your disappointment and are committed to improving our services for the future. Thank you once again for your valuable insights. We wish you all the best in your future travels. Best regards, ibis budget Dunkerque Grande-Synthe

No fills but also a bit smelly. Practical though

トリップアドバイザーの評価 2.0/5

Will E ビジネス - トリップアドバイザー認証口コミ

Advantage is this is straight off the motorway so if you just need a bed xan be a good option. The hotely was a bit shabby a d the rooms small and low quality. There was a general smell of smoke in the hotel. Car parking straight outside so very practical. Did not stay for breakfast.

Dear Will E, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments on the practicality of our location and parking facilities. However, we are sorry to hear that the condition of the hotel did not meet your expectations and that you experienced unpleasant odors. Your insights are valuable, and we will take them into consideration for future improvements. We hope to have the opportunity to welcome you again. Best regards, ibis budget Dunkerque Grande-Synthe

Value for money

トリップアドバイザーの評価 5.0/5

CactusGrey Couples - トリップアドバイザー認証口コミ

Not the Ritz but clean and comfortable. Very friendly and helpful staff. Excellent if your staying one night to or from Channel Tunnel

Thank you for your kind review! We’re glad to hear that you found the hotel clean, comfortable, and a good value for money. It’s also great to know that our staff made a positive impression with their friendliness and helpfulness. We hope to welcome you again for another convenient stop on your travels. Best regards,

Amazing service

トリップアドバイザーの評価 5.0/5

Didier C トリップアドバイザー認証口コミ

I did not actually stay there, However my car’s front left tyre literally exploded when it collided with a pavement nearby. I managed to drive my car to their car park and when I realised I would not be able to change the tyre myself, the young lady at reception was much more helpful than I expected. She helped me beyond the time when her shift finished. I was offered coffee and even a towel to dry myself as it was raining fairly heavily. My car is now safely in a local garage thanks to this young lady and a friend of hers that came by.

Thank you so much for sharing this amazing feedback! We're so glad to hear that our receptionist was able to help you during such a stressful situation. Going above and beyond to assist our guests, even outside of her shift, is exactly the kind of service we aim to provide. We’re happy that your car is safely at the garage now and that you were well taken care of. Your kind words mean a lot, and we’ll be sure to pass on your thanks to her. We hope that your next visit is under much better circumstances! Safe travels!

Just ok

トリップアドバイザーの評価 3.0/5

Silver_Greece トリップアドバイザー認証口コミ

That's 2.5* rounded in 3. I've chosen the hotel only because it was the most convenient one after we arrived late in Calais, and on our way to Europe road trip. It has free parking, and it's literally 500m away from the highway. The rooms were very dated, although clean. No hand soap. I had to use the shower gel from the shower to wash my hands. The breakfast very basic, and the breakfast room can become very warm and crowded. I'd probably avoid Ibis Budget hotels in the future, but if you are looking for a place to just spend the night and be ready to hit the road next day this might be an option.

Dear We thank you for taking the time to write to us following your stay at ibis budget Dunkerque Grande-Synthe. We are sorry that the service did not meet your expectations, and we ask you to accept our most sincere apologies. Ibis Budget hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of services mentioned. Once again, we thank you for your comments and hope to regain your trust during a future stay. Looking forward to welcoming you soon, we ask you to believe, Madam/Sir, in the expression of our best feelings.

との提携 TripAdvisor

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