ibis budget Santeny 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 419 件のレビュー

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L'Orée du Val de Marne, rue du Noyer de Saint-Germain, 94440 SANTENY, France

説明

ホテルのその他の情報

  • Disneyland Paris/La Vallée Village designer outlet/Val d'Europe shopping center 25 min away

  • Paris (Porte de Bercy/Charenton) Orly Airport 20 minutes away

  • Free private (outdoor) car park

  • Wide selection of restaurants accessible on foot or by car in 5 minutes

  • Cinema and sports channels, TNT, beIN, Canal+ and free WIFI

当ホテルの客室

客室

TRIPLE - Room with a large bed and a bunk bed

  • 3 人/最大
  • 寝具 1 x ダブルベッド と 1 x 二段ベッド

ホテル所在地

ibis budget Santeny

L'Orée du Val de Marne, rue du Noyer de Saint-Germain
94440 SANTENY
France

GPS:48.719644, 2.564329

電話番号
ファックス +33 1 43 86 15 14

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • 全館禁煙

2 朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  419 件のレビュー

トリップアドバイザーの評価  3.5/5  237 件のレビュー

Covid precautions

トリップアドバイザーの評価 2.0/5

Tony M Couples - トリップアドバイザー認証口コミ

When we stayed here on 24th December were not asked to show a Cover pass on arrival. Very strange and against all required procedures. This gave us grave concerns and we wondered if the room had been disinfected. Certainly to be avoided in the future

Chers clients, Nous vous remercions d'avoir pros le temps de nous écrire suite à votre séjour dans notre hôtel. Depuis le début de la pandémie tout est mis en œuvre à niveau de notre hôtel pour le strict respects des mesures et recommandations tant pour le personnel que pour les clients vous avez du le constater des votre arrivée. Nous avons obtenu le label ALLSAFE après un audit portant sur l'application des mesures d'hygiènes. Nos chambres sont totalement aérées, désinfectées après le départ d'un client. Soyez rassuré nous sommes soucieux de la santé du client et de notre personnel. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.

Very Basic

トリップアドバイザーの評価 2.0/5

peezy91000 トリップアドバイザー認証口コミ

We stayed at his hotel for two nights for a wedding. The hotel and room was extremely basic and rather scruffy. The bathroom was tiny with no toilet seat or lid and dirty. This is hotel to stay in only for a short time and only if you must

Dear Customer, Thank you for your opinion. We are surprised to read that the toilets were dirty because our rooms are meticulously done and controlled systematically. We are a so-called "very economic" establishment so small rooms and limited services. We invite you to consult the descriptions of the establishments where you wish to book to avoid any "surprises". Regards

great service for the price

トリップアドバイザーの評価 5.0/5

Trail54358846524 Friends getaway - トリップアドバイザー認証口コミ

very happy with services, well trained Receptionist. Check in a little later than booked, but everething went smooth. Nice size of the room, clean and fully functioning. will definetely stay there again at the first oportunity.

Dear Customer it is with great pleasure that we discover the opinion and the rating awarded. Your satisfaction is our greatest source of motivation. We look forward to seeing you again at a future visit to our region. Nice continuation. Yours Faithfully, The direction

Awful customer service from Accor, an international hospitality company - avoid !

トリップアドバイザーの評価 1.0/5

Alexandre L ビジネス - トリップアドバイザー認証口コミ

Last Friday, my parents and I booked an Accor hotel in Paris. We decided to go directly through the Accor website since they offered a lower price than Skyscanner, Booking and Expedia. We chose 1 room for 3 people with 3 breakfast for the Sunday night. After we tried to complete the payment, the Accor website said there was a payment error message. We tried to complete again. The second time the error message appeared again. I left it and the following morning I received 2 emails confirming 2 rooms with 6 breakfasts instead of 1 room with 3 breakfasts. I contacted Accor’s helpline to resolve the problem and they told me that they couldn’t help, only the hotel themselves and when I spoke to the hotel directly on Saturday afternoon around 1pm local time, a lady at reception said the opposite, only Accor’s helpline could assist with the refund. I didn’t know who to believe but I just told them that I want a refund for something that is their website’s issue. 'Nabil' and 'Emit' from the helpline said that they would follow up the hotel refund and could make an exception this time, and get back to me. They never did. I emailed the hotel twice to get a hold of the duty manager but no reply (it’s now been nearly a week). We had no action taken and no response before our arrival on Sunday. When we arrived at the hotel at around 4:30-5pm local time, the staff at the reception, a gentleman said that they couldn’t guarantee a refund from Accor, even if we just took 1 room. In the end, we took the 2 rooms since we weren’t assured of any refund and the 6 breakfasts ... well ... there was only 3 of us! The customer service from Accor is terrible. They seem to just shift the responsibility to someone else and nobody has taken any responsibility to help resolve the issue.

Dear Customer, We thank you for taking the time to write to us. We are sorry for the worries (but the rating is not honest, because the incent met is not our responsibility). I reiterate here, that we can not intervene when making a reservation on the net. Also, as said at your arrival, the conditions of your booking did not allow the modification, cancellation or refund of it. I must say that both rooms have been occupied ... There are really only 3 extra breakfasts and not an extra room. Finally, when you encounter a problem on the net, contact the establishment and do not remake any manipulation on the site. Thank you. We will reiterate our apologies for the incident encountered even if it has no connection with our establishment but with the website that we do not manage. Best regards, Director

bad

トリップアドバイザーの評価 2.0/5

TalitaC39 トリップアドバイザー認証口コミ

it suits for one night if you really need and nothing else. Go there only if don't have another option. Shower floor was clogged, sheets torn, no space and employees kind of stressed. good points: it's clean and close to the chateau.

Dear Customer, We thank you for your comment and regret that the services provided did not live up to your expectations. In view of the elements mentioned, you should have addressed the reception for a change of room. It's a shame to inform us now. Best regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 87 件のレビュー 8.3/10 ロケーション
  • 385 件のレビュー 3.8/10 客室
  • 307 件のレビュー 9.2/10 サービス
  • 254 件のレビュー 3.5/10 快適さ
  • 191 件のレビュー 8.4/10 朝食
  • 175 件のレビュー 5.5/10 清潔さ

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周辺の他の施設

Santenyのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。