プルマン パリ サントル - ベルシー

プルマン パリ サントル - ベルシー

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,260 件のレビュー

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このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

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プルマン パリ サントル - ベルシー

1 rue de Libourne
75012 パリ
フランス

GPS:48.831522, 2.387074

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敷地内
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  • Wifi
  • 朝食
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当ホテルの客室

洗練されたデザインの客室と、心地よい眠りをお約束するベッド。プルマンパリサントルベルシーホテル(Pullman Paris Centre-Bercy hotel)で、癒しと快適さに満ちたホテルライフをお楽しみください。全客室にバスローブ、スリッパ、ヘアドライヤー、アイロンをご用意しています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,260 件のレビュー

トリップアドバイザーの評価  4.5/5  3,869 件のレビュー

Poor house keeping and not up to Pullman standard

トリップアドバイザーの評価 2.0/5

rock0001 ファミリー - トリップアドバイザー認証口コミ

Pullman Bercy Overall not satisfied, the house keeping let it down big time. 1. Upon check in, the shelves, worktop were dusty, it’s visible and a layer to be wiped out, and my wife have to do it herself as the child is allergic to dust, not acceptable for not only Pullman standard but any hotel should have cleaned it when it’s clearly visible. 2. The hotel seems to be refurbished at some point as there’s many old obsolete fixtures around. The ceiling paint were peeling off and not very nice to look at. 3. The swimming pool has an one hour per guest rule and need to book in advance, not very easy to plan around when my family book this hotel because we wanted to spend time in the swimming pool. So an hour seems too little. There were a long queue to get in pool and staff clear pool by the hour, so if we turn up say 19.20, you only get 40 min to swim and will be asked to leave. Felt slightly pressured when I want to relax when staying in Pullman for a long swim. 4. The house keeping is not acceptable. Called 10min on phone with no answer, after requested for items, no show for 30 min and require 2nd and 3rd chase and even go down to reception in order to get what you needed. Felt like some very badly managed hotel. The front desk will simply said they thought it was dealt with already… 5. The washing product were never topped up. I stayed in the hotel for 5 days, they never top up automatically and must request and wait for 30 min to be dealt with. My wife was waiting in the shower for shampoo the first time round and ended up waiting for too long and have to come out and wait as it was way too long. And when the body wash ran out the next day, the house keeping came after serval chase, but do not think that it’s empty, as the bottle were stripped on wall, it’s not possible to tell how much it’s left other than keep pumping only only abit comes out every 6-7 pump, I gave more days to stay and must have this sorted out so I have to ask the maintenance guy to take it off physically from the wall to check until he realised two bottles were empty and then he replaced for us. There shall be under no circumstances a housekeeping staff confronting guest like this, just get on with work and check and change it! This is something I would never expect from a Pullman! Totally unacceptable! 6. Also when the housekeeping comes, they just knock once and let themselves in, my wife was in between shower as she was waiting and wasn’t wearing properly, but the man just came in even before we answered. His shoes also bring a lot of dirt inside and the towel by the bath tub were all marked. I understand we can use another towel inside, but the staff doesn’t seems to care in Pullman. My family is upset. If his shoes marked the towel, he can try to replace for us as I understand sometimes it’s unavoidable when it was dirty, but he just walk out after. 7. The key cards kept failing, I have to get card replacement serval times during stay as it fails to let me in room or to operate the lift. It is a recyclable card which is nice, but after going swimming, it’s half deformed and I have to wear my swimming gear to lobby to get a card replacement. 8. But the pool is quite nice, water was warm and I do enjoy swimming there despite the hour slot and over crowded queue. 9. For the bath rope, it was very nice that the house keeping took all our wet rope away, but no new rope been replaced. We have been asking for the 3 ropes replacement when we returned to hotel and caused delayed to our swimming slot. After 20 min we decided not to wait any longer as there’s only one hour pool slot. After we returned from swimming, only one rope was provided. Clearly staff don’t listen and doesn’t care, it’s totally not up to expected Pullman standards. 10. The cup in the room is not clean, the second day when I use the cup for coffee, I noticed the coffee mark ring in the cup from the day before. Obviously the house keeping just gave it a quick rinsed before placing it back on tray, that’s not acceptable for any hotel. 11. The basin and bathtub in room do not drain well, need to wait for water to clear a few time when brushing teeth and constantly standing in inches of water when having a shower. Wonder if the hotel management care the status at all? They charge a lot in peak season but not really getting it right. 12. The breakfast, I saw a fly trapped in the serving box crawling on the cooked fish. I have informed the staff and he had the fly removed by hand. And then closed the lid and left the fish for serving. And I have to ask the staff back and request the food to be replaced which he does after I made the point. Quite concerning with the level of hygiene of food. 13. The house keeping only remove items in the bin, other rubbish like empty used paper cups with coffee stains were left around. I am also into recycling but I don’t think I will reuse the used coffee paper cups and would expect housekeeping clearing them. Also there were metal spoon we used to ate dessert with chocolate and crumbs stuck on it, they were left on the TV table til checkout for 3 days! Does the hotel expect me to wash them? 14. I used the iron board for clothes and ever since it was left out by the window til check out. I expect every day I come back the room is made up in a presentable status similar to how it looks when check in. I don’t understand why Pullman expect otherwise. It looks bad and it’s danger to have the iron out when I have child staying in the room. If Pullman expect guest to pack themselves, I would expect a clear reminder so I know what to expect. The list really goes on and this Pullman experience is not a nice one and I don’t think I would recommend to my friends.

excellent hotel in a lovely area

トリップアドバイザーの評価 5.0/5

Billy M ファミリー - トリップアドバイザー認証口コミ

spent 5 nights here travelling from scotland with wife and teenage children. the hotel provided an excellent base for a superb visit to this amazing city. reception staff very friendly and helpful with the rooms serviced every day. nice leisure facilities to relax and recharge in. and the table tennis and table football facilities are a nice addition. we didn’t eat here but there are a full range of bars and restaurants a short walk away in bercy village. the nearby cour st emilion metro station is currently closed which is a little inconvenient. a very busy replacement bus service for the 14 line is the best public transport option to reach the hotel from gare de lyon station. there is the 24 bus service which stops very near the hotel. this connects to gare de lyon and has the pantheon as its terminus but we found this service a bit unreliable.

Very good option!

トリップアドバイザーの評価 5.0/5

jcpedrero ファミリー - トリップアドバイザー認証口コミ

Good location, near to subway station, close to restaurants and supermarket, good services and friendly attention. breakfast is a very good option to be added. It's an excellent hotel for families. Is not located in the center of Paris but the mobility is easy and safety

Thank you very much for your kind feedback ! We hope to welcome you again at Pullman Bercy to spend family time !

Overcharged and left vulnerable as single woman

トリップアドバイザーの評価 1.0/5

Heledd W トリップアドバイザー認証口コミ

My flight was cancelled and so I booked a room in PPC on booking.com for €217 but after payment was taken I got a notification to say that the hotel was fully booked (even though the money been taken from my account). I went back on the app and found it wasn't and a room at PPC was available but this time for €476.29. As I was desperate, as a single woman by herself, I reserved it and got a taxi straight to the hotel. When I arrived around midnight, I was asked to do a pre-authorisation for €505 that was apparently declined even though it had been taken out of my account. I started to panic and burst out crying and the hotel staff looked at me blankly - offering no support. I asked to speak to the manager who was aggressive. Eventually, I was able to pay on my card (after working things out by myself and moving funds). This time it did go through on my card and the second pre-authorisation of €525 came out of my account. The next day, I paid €505 for my stay (for one night!!) however the first pre-authorisation of €505 still remains on my account and hasn’t been refunded or returned over a week later! As a young woman in Paris by herself at midnight - I was put in a vulnerable position where I potentially had nowhere to stay and felt like the hotel staff were not only unhelpful but also unkind. I've never experienced anything like it. I have filed a complaint today with Booking.com and await to hear their response.

Excellent - with one exception

トリップアドバイザーの評価 4.0/5

ChilleAas ファミリー - トリップアドバイザー認証口コミ

We are staying with our three children for five days, and we must say we are very satisfied with the rooms (connecting superior) and the hotel as such (nice swimming pool). Clean and modern. We have only eaten breakfast at the hotel, but it has been delightful. Fresh omelet and a good variety of food. The hotel is situated a bit outside the center, but it has a nice little village just a few steps away. Here you can eat and shop, and you will also find the metro station St. Emillion. We have had no problems getting around seeing all the famous places. The staff is very helpful and friendly. Unfortunately, the hotel bar closes way too early! The hotel web site states that the terrace bar is open till midnight, unless out of season or bad weather. Not so, it has closed way earlier every night. Yesterday they closed just after 22, while kids still were running around playing and guests just came back from dinner. We had to visit another hotel bar in order to have a night cup. I think a hotel of this standard should be able to provide their guests with a bar service at least until midnight in the most busy tourist season.

との提携 TripAdvisor

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