プルマン パリ サントル - ベルシー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,379 件のレビュー

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1 rue de Libourne, 75012 パリ, フランス

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ホテルのその他の情報

  • スイミングプール、スパ、サウナ、ジャグジーを備えたウェルビーイング エリア

  • レストラン＆バー「アリエット」のビストロメニューをお楽しみください

  • 地下鉄14号線でオルリー空港に直結（30分）

  • 家族向けの 4 人部屋とコネクティングルーム

  • 年中無休のパワー フィットネス センター（有酸素運動/ランニングマシンとビデオコース）

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ホテル所在地

プルマン パリ サントル - ベルシー

1 rue de Libourne
75012 パリ
フランス

GPS:48.831522, 2.387074

電話番号
ファックス +33 1 44 67 34 01

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

ARIETTE - RESTAURANT AND BAR

アリエットはレストランとしてもバーとしてもご利用いただけます。正当性を守りつつも独創性に富んだ食事を楽しみ、素敵な時間をお過ごしください。シェフは、季節料理、地元料理、自家製料理をたっぷりと盛りつけてくれます。

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お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,379 件のレビュー

トリップアドバイザーの評価  4.4/5  4,023 件のレビュー

2025エクセレンス認証

Expensive credit card hold which is not advertised.

トリップアドバイザーの評価 4.0/5

G4348TFchloer トリップアドバイザー認証口コミ

Hotel was modern and very clean however as part of a going green/environment scheme housekeeping only change towels every 2 days which I personally am not a fan of. Room service was disappointing the food was nice but we waited a long time for our order to be accepted and after around 50 minutes of waiting I ended up going to reception to chase it up. Marie on the reception desk was very polite and very efficient when assisting me with this. And our meals took another 15/20 minutes after this so we waited a total of around 1 hour and 10 minutes to recieve the meals we ordered to the room. Although I hourly enjoyed my stay here on arrival I was shocked to find out that there was a €450 credit card hold. We booked through easyJet who did not advertise this so we checked the Pullman Paris website and still could not find anything mentioning this hold charge therefore we were not happy with this charge.

Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Pullman Paris Centre – Bercy. First and foremost, I would like to sincerely apologize for the inconvenience caused by the credit card hold. I completely understand your frustration, especially as it was not clearly advertised by EasyJet or on our website. Your feedback is important, and we will review how this information is communicated to avoid similar misunderstandings in the future. I am also sorry to hear that our green initiative of changing towels every two days did not meet your personal preference. While we aim to balance sustainability with guest comfort, I understand that this may not suit everyone, and your comments have been shared with our housekeeping team. Regarding room service, I deeply regret the long wait you experienced. Waiting over an hour for your meals is unacceptable, and I sincerely apologize for the delay. I am glad to hear that Marie at reception assisted you efficiently, and I will personally share your kind words with her. We truly value your feedback, as it helps us improve our services and communication. Despite these issues, we hope to have the opportunity to welcome you back and provide a smoother, more seamless experience. Thank you again for your comments. Kind regards, Céline - Guest Experience Manager

お客さまの声 3.5/5

Kazuya I. ご友人 - 確認済みレビュー すべて

オムレツを個別に作ってくれたり、サーモンがあるなど全体に充実。生野菜のサラダが食べられるとなお良い。

Dear Kazuya I., Thank you for your feedback regarding our breakfast offerings. I appreciate your positive comments about the omelettes and salmon. I will certainly take your suggestion for fresh salads into consideration as we strive to enhance our guests' dining experience. Céline - Guest Experience Manager

Too cold for winter

トリップアドバイザーの評価 2.0/5

Hyoshin C トリップアドバイザー認証口コミ

Next to a small village with plenty of restaurants, cafes and a metro station. Pretty convenient and quiet, but there's a bit of a distance to city center. I've stayed there with the family for 4 nights, however, the room was extremely cold at night. The heater didn't seem to function properly, so I requested many times "everyday" to have it fixed. The only response I ever got everyday was that a technician will come and look into it in 10 minutes, but never came during the whole stay. Now the whole family is coughing. This is not the level of service I had expected with the price paid for the family room!

Thank you for taking the time to share your feedback regarding your recent stay at Pullman Paris Centre – Bercy. I would like to sincerely apologize for the issues you experienced with the heating in your room. I fully understand how uncomfortable this must have been for you and your family, and I am truly sorry that our responses did not resolve the problem during your stay. This is certainly not the level of service we aim to provide, and I deeply regret the impact it had on your comfort and well-being. Please be assured that your feedback has been shared with our technical and operations teams to ensure such situations are addressed promptly in the future. We greatly value your comments and hope to have the opportunity to welcome you and your family back, providing a stay that fully meets your expectations. Kind regards, Céline - Guest Expeirence Manager

Old and needs updating

トリップアドバイザーの評価 1.0/5

L130HZsams トリップアドバイザー認証口コミ

The rooms at Pullman Bercy were very outdated, with worn and old carpets throughout. The condition of the property did not align with the expectations set by the hotel's branding and the price paid. This was a negative experience during our time in Paris, which was highly disappointing. I would avoid this hotel and be wary of this brand.

Thank you for taking the time to share your feedback following your stay with us. We are truly sorry to read that your experience did not meet your expectations and that the condition of the rooms and carpets gave you the impression of an outdated property. This is certainly not the image we wish to convey, nor the level of comfort and quality we aim to offer to our guests. Your comments regarding the discrepancy between our branding, pricing, and the experience perceived are taken very seriously. Please be assured that your feedback has been shared with our management and technical teams, as continuous improvement and renovation are key priorities for us. We sincerely regret that your stay in Paris was negatively impacted and that we were unable to provide the experience you were hoping for. We truly value honest feedback, as it helps us identify areas where we must do better. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in the future under better circumstances. Kind regards, Céline

Romantic and Great Vibes

トリップアドバイザーの評価 5.0/5

siobhandd62 トリップアドバイザー認証口コミ

This was a beautiful hotel full of life with a great environment. We were offered a complimentary upgrade which was a very large suite which was brilliant. The amenities were great. Location amazing. Staff very friendly. Would love to return. The lobby has nice touches such as games and a Photo Booth, it really leant into a fun vibe.

Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at Pullman Paris Bercy and that the suite upgrade, amenities, and overall atmosphere added to your experience. Our team will be thrilled to know their efforts contributed to making your stay memorable. We look forward to welcoming you back for another visit full of great vibes and memorable moments! Warm regards, Céline

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 965 件のレビュー 9.3/10 ロケーション
  • 1,478 件のレビュー 7.6/10 客室
  • 2,731 件のレビュー 9.2/10 サービス
  • 12 件のレビュー 7.1/10 インターネット
  • 708 件のレビュー 8.2/10 快適さ
  • 669 件のレビュー 8.7/10 朝食
  • 457 件のレビュー 8.1/10 料理
  • 428 件のレビュー 7.7/10 清潔さ

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