プルマン パリ サントル - ベルシー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,152 件のレビュー

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1 rue de Libourne, 75012 パリ, フランス

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ホテル所在地

プルマン パリ サントル - ベルシー

1 rue de Libourne
75012 パリ
フランス

GPS:48.831522, 2.387074

電話番号
ファックス +33 1 44 67 34 01

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

ARIETTE - RESTAURANT AND BAR

アリエットはレストランとしてもバーとしてもご利用いただけます。正当性を守りつつも独創性に富んだ食事を楽しみ、素敵な時間をお過ごしください。シェフは、季節料理、地元料理、自家製料理をたっぷりと盛りつけてくれます。

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,152 件のレビュー

トリップアドバイザーの評価  4.5/5  3,930 件のレビュー

2023エクセレンス認証

We Always Look Forward to Returning to Pullman Paris in Bercy

トリップアドバイザーの評価 5.0/5

Rebekah E トリップアドバイザー認証口コミ

We have always loved staying at the Pullman Paris in Bercy. It's outside the craziness of the city, but easily accessible by metro. The breakfast is fantastic as is the service. The rooms are spacious and beautiful. While we've stayed many times previously, this was our first time staying as a family. We enjoyed the use of the pool. I was surprised at the beautiful spa amenities - I can't believe I didn't use these on earlier visits! Our nine-year-old appreciated the ping-pong tables. We also love to explore the restaurants and stores in Bercy. We always reserve one evening for that slower-paced shopping and dining experience.

Thank you Leslie

トリップアドバイザーの評価 5.0/5

135yasharm トリップアドバイザー認証口コミ

I recently stayed at the Pullman Hotel in Paris - Percy and was thoroughly impressed by Leslie’s exceptional service. From a warm welcome to insightful local recommendations, Leslie ensured my stay was enjoyable and hassle-free. His professionalism and attention to detail truly stood out. Thanks to Leslie, my visit to Paris was memorable. Highly recommended!

Dear 135 Yasharm, Thank you for taking the time to share your experience following your stay with us. We hope to welcome you in the future, Best regards, Céline - Guest Experience Manager

Duplex room Sewage OR Broken AC, the choice is yours

トリップアドバイザーの評価 1.0/5

Sugarfree_candy トリップアドバイザー認証口コミ

We booked this short break choosing one of the pricier room options, thinking our children will be safe here while we celebrate my birthday. Unfortunately this is not the case. Our first night was in DUPLEX ROOM 1003 which smells like sewage. Unhygienic and unsafe for my newborn and toddler. The air conditioning was not turned on the first night, so we asked for a technician who came and made it work, however this heightened the sewage smell which we thought would have gone away with the air con. On querying this the following day, we were made aware that they gave this room KNOWING that it had an unsanitary and unhygienic odour. We were eventually offered another room this evening after complaining a second time to the reception team. They sent us to DUPLEX ROOM 1011. Imagine, packing and unpacking all the children’s items and ruining their bedtime because of these untimely room changes but of course my babies safety comes first, I do not want them smelling foul odours, You think it couldn’t get more dangerous but it does. The bedroom air conditioning doesn’t work at all in the upper floor and is stifling hot in basic 19 degrees temperature. I am scared to think how families are expected to stay in such rooms in higher temperatures. When I called the reception extremely upset, to ask why the AC was not working and if they could fix it, they said our original room has already been changed and the AC technician cannot do anything as this is the way the broken AC works in DUPLEX ROOM 1011 Their “solution” is a very basic fan that blows hot air on my newborn. In short, I have paid a lot of money for either a sewage smelling room for my children to breathe in or a burning hot room for them to roast in. No apology, nothing. This is what they do here. I wish we could leave on just our second night here and hate that we are sadly here for another 2 nights. In addition we were expecting more modern rooms based on the pictures, but instead some aspects look cheap and tired e.g, the internal doors and frayed carpet. Also, the restaurant food was very basic for what we would expect in Paris, and despite multiple reminders that we are staying in Paris for my birthday, the reception hadn’t informed the restaurant so my husband had to ask them to arrange something special at short notice. In short the hotel and staff here likes to put babies and families in disgusting rooms and dangerous conditions. If you love your children and are a family with a baby or toddler. Please do not come here!!! I literally stopped bothering leaving reviews via tripadvisor but I reset my password to help everyone else make better choices. I do not wish any family with small children to have to go through this treatment.

An enjoyable stay.

トリップアドバイザーの評価 5.0/5

Talisaman トリップアドバイザー認証口コミ

From check in to check out, I really enjoyed my stay at Pullman Bercy. The location is excellent in the lovely neighborhood of Bercy and right next to Bercy Village. There are parks, restaurants, mini market (Carrefour) and Metro station all within 5 minutes' walk. At nights there is plenty to do, eat or just go for a walk. I slept the best as the bed was most comfortable. My room was clean, large with good view, stocked room and bathroom. Great breakfast every morning with many healthy choices. The main restaurant also offers something for everyone, from Sandwiches to special gourmet main course meals. The service in this hotel is simply impeccable along with very helpful staff. During my stay I had the pleasure to meet Alex at front desk, whom helped and booked few tours during our stay in Paris. Everyone during my 4 days stay was simply happy to help and always with a genuine smile. Will revisit again if in Paris.

Dear Talisaman, Thank you for this oustanding review following your stay with us. We are glad to read that you have enjoyed your stay with us. We hope to welcome you again, Céline - Guest Experience Manager

サービスレベルの低下

お客さまの声 2.0/5

Jean J. ファミリー - 確認済みレビュー すべて

2019年以来の宿泊。過去パリに来る度に宿泊。今回４泊滞在したが、以前に比べてサービスやホテルの雰囲気が低下していると感じる。今後の宿泊はないかもしれない。 1ホテル雰囲気の低下-ロビー裏には卓球台が占拠し、以前の静かで休まる環境ではなくなった　2レセプションの対応の質が低下-誤った情報の提供があった。など

Dear Mr I., Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman Paris Centre-Bercy, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline Guest Experience Manager

との提携 TripAdvisor

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