Novotel Hamilton Tainui 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.5/5 4.704 comentários

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Novotel Hamilton Tainui - Image 2
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Descrição

Hotel ALLSAFE. Aprovado

Extras do hotel

  • Vista do rio ou da cidade, WIFI, área de trabalho, TV a cabo

  • Bar no lobby descontraído, centro de fitness, sauna

  • Fusão da culinária local e moderna

  • Ampla gama de quartos versáteis para realização eficaz de eventos

  • Opção de bares, cafés e restaurantes nas proximidades

Nossas acomodações

Take advantage of our Flight + Hotel offers

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Localização do hotel

Novotel Hamilton Tainui

7 Alma Street
3204 HAMILTON
Nova Zelândia

GPS:-37.785992, 175.282622

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

RESTAURANT ON ALMA

O Restaurante Alma combina a contemporânea cozinha de Pacific Rim com a europeia, juntamente com vinhos finos e um serviço cordial que anima o ambiente, aberto diariamente a partir das 18h. Faça suas refeições na área interna ou ao ar livre, na varanda.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.5/5  4.704 comentários

Classificação no TripAdvisor  4.0/5  1.564 comentários

Certificado de excelência 2023

Great hotel in a great location

Classificação TripAdvisor 5.0/5

Geoff M Avaliação certificada TripAdvisor

Stayed for 2 nights as a last minute booking that morning. The only room available was a large suite and the price wasn't too bad considering. The room was excellent with a large lounge and separate bedroom that could be closed off if you wanted. The large windows in both rooms let in loads of light. The bed was huge and very comfortable and the bathroom also large with a big bath and large walk in shower. All of the bedding and bathroom linen were of a high quality and made for a very comfortable stay. The staff at check-in were great and the breakfast had a good selection and on the whole was pretty good. The location was great for anything you might need in downtown Hamilton. Highly recommended.

Ok but by no means great

Classificação TripAdvisor 3.0/5

T7761DBlaurenh Viagem com amigos - Avaliação certificada TripAdvisor

Room was clean when we arrived, we stayed for 2 nights but no house keeping either night. Parking is an issue, first night we got free parking but the second night all parking was taken and we had to park at the casino. Staff were hit and miss, one lovely lady who checked us in but other staff weren’t friendly. You could walk in and out past staff who would let acknowledge you.

Awful and Appalling Customer Service received!

Classificação TripAdvisor 1.0/5

KJTravels17 Avaliação certificada TripAdvisor

Received the most awful customer service! Absolutely appalling for a 4.5 star hotel. Facilities and rooms were okay, the room was tidy and had all the amenities. Arrived early before 2pm to check in and paid for valet parking and receptionist that checked us in was welcoming and assisted us with no concerns apart from no mention or discussion re the terms and conditions of valet parking. Half an hour after check in we left to grab some food my car was still in the main parking when we arrived back at around 4pm. We had dinner reservations and requested for the car to be brought up at around 6:20pm, when jumping into the car to leave for dinner, IT WOULD NOT START! Prior to this we had driven from Auckland all the way down with a couple of stops along the way and had no problems with the car. We then told this to the staff out front to which she said that the valet driver had an issue with the car and said she would get the duty manager. After explaining what was going on to Warren (Duty Manager), he did not know what to do or say to us. After asking for help he only then offered to check the camera footage to see if they were at fault for this but was unable to find the footage of the car entering the valet parking area! No time stamp on our valet ticket at all or for their own record which is very unhelpful for situations like this, the only footage found was the valet driver bringing the car up at a poor angle. NO further resolution or compensation offered as we told him we missed our dinner reservation with family and he said he could call a taxi and told us to pay for it! He then asked if we wanted to call AA but at our own expense, we asked him to at least call AA - he then told us AA would be arriving in an hour. We then explained to Warren again that Anne out front said the valet driver - Dean was having an issue with the car, we asked why this was not communicated to us, to management or noted down on the valet card about the car having issues. During our discussion with Warren, Pare the other receptionist at the time spoke for him in a rude manner, she also did not offer any resolution but only pointing the finger back at us saying it’s our car and told the team not to touch it! We expressed the displeasure that we paid for a service and got back a problem with no compensation or solution offered. Once the conversation pointed back to Warren, Pare then left the front desk and went to speak to the valet driver who drove my car without us going to speak with him all together first. After the valet driver had finished moving another guest’s car he then finally came up to us and told us that he had no issue with the car. At this point we were very confused as one staff member said otherwise. I then asked to speak to both the staff members. When clarifying what had been said to us the valet driver looked confused and the staff member who said he had an issue clearly was trying not to say something to avoid putting any liability towards them! We then expressed to Warren that the situation was stressing us out as we needed to drive back to Auckland the next day and he replied back with “you are stressing me out”. HOW RUDE and UNPROFESSIONAL coming from a duty manager to tell YOUR CUSTOMERS that they are stressing you out. We did not pay $250+ in this economy to stress you out. In my years of working in customer service/hospitality I would not dare to say to my customers that they are stressing me out! That is not how you communicate or treat your customers how embarrassing for the company you work for! This whole situation was handled poorly and could have been avoided from the start if the manager and staff members acknowledged the issue with the car when it occurred and had it noted down on the valet ticket, offered solutions. If you decide to book this hotel our advice is to take extra care and get anything and everything explained to you verbally and in writing as they only point the blame back on their own guests which clearly shows on the other reviews on google and with no resolution or compensation mentioned or given. A refund for the valet parking would atleast have been something substantial to us however we received 0 compensation and this has put us off staying at this hotel again or recommending it to friends/family.

Conforto

Classificação TripAdvisor 5.0/5

Caiamar Avaliação certificada TripAdvisor

Muito bom hotel. Excelente localização, quarto espaçoso e completo, limpeza , aparelhos como cafeteira, secador de cabelos etc novos! Funcionários atenciosos e conta com restaurante muito bom! Localizado na margem do rio, possibilita passeios pela trilha, bem como, pelos parques a volta. Possui uma academia de ginástica completa com aparelhos novos. Ainda tem 2 saunas e um ofurô!

Dear Guests. Thnak for posting a review of your stay on the Tripadvisor website. Although I speak a bit of Spanish, I understand that you have enjoyed your stay with us. Hope you had a great holiday. best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton

serviço

Classificação TripAdvisor 1.0/5

Roving313527 Negócios - Avaliação certificada TripAdvisor

tivemos problemas com telefone (ramal não funcionava), entupimento de banheira e simplesmente não tivemos os problemas atendidos pagamos por apartamentos com vista para Rio, era na verdade vista para as arvores, ficamos frustados funcionários foram simpáticos porem alegaram que era sexta feira e não havia manutenção

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.187 comentários 7.5/10 Localização
  • 1.994 comentários 8.1/10 Quarto
  • 2.202 comentários 8.7/10 Serviço
  • 28 comentários 6.3/10 Wifi
  • 766 comentários 7.5/10 Limpeza
  • 641 comentários 7.2/10 Comida
  • 455 comentários 8.3/10 Café da manhã

Com a tecnologia Trustyou

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