Sofitel Biarritz Le Miramar Thalassa sea & spa 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 311

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Opis

O hotelu

  • Zewnętrzny basen z wodą morską, z panoramicznym widokiem

  • Najnowocześniejsze spa i talasso

  • Bezpośredni dostęp do plaży Miramar, w samym sercu nadmorskiej miejscowości

  • Każdy pokój ma własny taras

  • Muzyczny brunch każdej niedzieli

Nasze pokoje

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Lokalizacja hotelu

Sofitel Biarritz Le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 BIARRITZ
Francja

Pozycja GPS:43.487878, -1.554608

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Le Restaurant

Nasz szef kuchni, miłośnik baskijskiej kuchni, inspiruje się lokalnymi smakami przy skarbach lądu i morza. Delektuj się autentycznością z każdym kęsem, wybierając ofertę z regularnie aktualizowanego menu prezentującego sezonowe przysmaki.

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100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 2 311

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 995

very disappointing, repeatedly bitten by mosquitoes in room 601, poor staff attitude

Ocena na stronie TripAdvisor 1.0/5

R H Opinia zatwierdzona w TripAdvisor

Dear Guest, We deeply regret the issues you encountered with the mosquitoes in your room. It is true that with the changing weather with succession of rainy und sunny days, we had some mosquitoes in the Basque Country, but they are now gone thanks to the wind. Concerning the service you encountered at the reception desk, this is definitely not the level of service we use to offer to our guests, as you can read in numerous good comments we receive concerning or staff, and we are sorry to felt short with you. We have investigated what happened with the email you sent and put in place a new process so that no emails are missed so that this situation do not occur anymore. Once again, we sincerely apologize for the disappointing experience you had during your stay. Kind regards, Juliette wattinne Guests Experiences & Quality Manager

AWFUL. DO NOT STAY.

Ocena na stronie TripAdvisor 1.0/5

Sarah C Couples - Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you for taking the time to share your detailed feedback, and we sincerely apologize for the distressing experience you had during your stay. It is clear that we did not meet your expectations, especially regarding the condition of the hotel and the service provided, and for that, we are truly sorry. We understand your frustration, particularly with the room quality, lighting, and the handling of your concerns by our team members. Please rest assured that we are taking your comments seriously and are working to address the issues you’ve raised, including the lighting and the service response you received. Your experience does not reflect the standard of service we aim to provide, and we deeply regret that this was not the case during your visit. Thank you for bringing these matters to our attention. We are committed to making the necessary improvements and hope to regain your trust in the future. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Needs a massive renovation!

Ocena na stronie TripAdvisor 3.0/5

80reneem Rodziny - Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed the location, the pool, the spacious rooms, and the service provided by our valet and reception teams. However, we deeply regret that other aspects of your stay did not meet your expectations. Your comments about the spa experience are concerning. We apologize for the confusion and inconvenience you faced, especially regarding navigation within the spa and the quality of treatments received. We take your feedback seriously and will address these issues with our team to improve our services and facilities. Your experience does not reflect the high standards we strive to maintain, and we are committed to making the necessary improvements. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Great location but needs an outside update

Ocena na stronie TripAdvisor 4.0/5

Kiraldav Opinia zatwierdzona w TripAdvisor

Spa very relaxing

Ocena na stronie TripAdvisor 4.0/5

Marley78160 Solo travel - Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you very much for your positive feedback! We are delighted to hear that you had a relaxing time at our spa and enjoyed the "Bulles d’Oxygène" treatment. Elodie will be especially pleased with your compliments on her work. We strive to provide exceptional wellness experiences for all our clients, and your recommendation is greatly appreciated. We look forward to welcoming you back for another refreshing visit! Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 455 Liczba opinii 9.3/10 Lokalizacja
  • 763 Liczba opinii 7.2/10 Pokój
  • 1 206 Liczba opinii 9.2/10 Obsługa
  • 6 Liczba opinii 7.1/10 Internet
  • 379 Liczba opinii 3.8/10 Klimat
  • 334 Liczba opinii 8/10 Komfort
  • 293 Liczba opinii 3.4/10 Udogodnienia
  • 221 Liczba opinii 8.8/10 Śniadanie

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