Sofitel Biarritz Le Miramar Thalassa sea & spa 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 338

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Sofitel Biarritz Le Miramar Thalassa sea & spa - Image 1
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13 rue Louison Bobet, 64200 BIARRITZ, Francja

Opis

O hotelu

  • Zewnętrzny basen z wodą morską, z panoramicznym widokiem

  • Najnowocześniejsze spa i talasso

  • Bezpośredni dostęp do plaży Miramar, w samym sercu nadmorskiej miejscowości

  • Każdy pokój ma własny taras

  • Muzyczny brunch każdej niedzieli

Nasze pokoje

Lokalizacja hotelu

Sofitel Biarritz Le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 BIARRITZ
Francja

Pozycja GPS:43.487878, -1.554608

Telefon
Faks +33 5 59 24 77 20

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Le Restaurant

Nasz szef kuchni, miłośnik baskijskiej kuchni, inspiruje się lokalnymi smakami przy skarbach lądu i morza. Delektuj się autentycznością z każdym kęsem, wybierając ofertę z regularnie aktualizowanego menu prezentującego sezonowe przysmaki.

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Ocena ALL  4.4/5  Liczba opinii: 2 338

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 993

very disappointing, repeatedly bitten by mosquitoes in room 601, poor staff attitude

Ocena na stronie TripAdvisor 1.0/5

R H Opinia zatwierdzona w TripAdvisor

disappointing stay, room bathrooms and toilets are very dated, toilets are like something from a 1970s 2 star hotel, unfortunately there were mosquitoes in our room from when we arrived, we got bitten numerous times before I could finally find and kill them on our third night, the staff will find the dead mosquitoes on ceiling of room 601, departure experience was very poor, I emailed our boarding passes to hotel reception asking could they print them for us, after 90 minutes I had still received no reply so went to reception, staff member said I hadn't sent the emails or at least they hadn't received them (I had sent them to 2 email addresses by now), I had to go back to my room to get my laptop to prove that I had actually sent the email(s), when I returned to reception the 2 staff members were still there but refused to speak to me, another guest arrived to check out so 1 staff member dealt with her, still ignoring me, I then asked to speak to a/the manager, second reception staff member now held a derogatory phone conversation about me with her manager thinking that I could not understand French and could not understand what she was saying, manager arrived, I explained the situation and she said they had actually received my emails and would print them, when I informed that the reception person had said otherwise the reception simply gave a Gallic shrug/"who cares" attitude, at the rates that this hotel charges I have no deep desire to have my time wasted, be lied to, deceived, misinformed or criticised in derogatory phone conversations between staff while standing at public hotel reception area

Dear Guest, We deeply regret the issues you encountered with the mosquitoes in your room. It is true that with the changing weather with succession of rainy und sunny days, we had some mosquitoes in the Basque Country, but they are now gone thanks to the wind. Concerning the service you encountered at the reception desk, this is definitely not the level of service we use to offer to our guests, as you can read in numerous good comments we receive concerning or staff, and we are sorry to felt short with you. We have investigated what happened with the email you sent and put in place a new process so that no emails are missed so that this situation do not occur anymore. Once again, we sincerely apologize for the disappointing experience you had during your stay. Kind regards, Juliette wattinne Guests Experiences & Quality Manager

AWFUL. DO NOT STAY.

Ocena na stronie TripAdvisor 1.0/5

Sarah C Couples - Opinia zatwierdzona w TripAdvisor

Terrible. NOT 5 star. The hotel is dirty and in need of complete refurbishment. Hallways are dark and gloomy with eco friendly lighting which may save the plant/euros for Sofitel, but which is extremely depressing and unsafe. Spoke to receptionist who offered an equally disappointing room for an extra €100 a night! Wow. I was already paying more than €400 for just a room! Duty manager was useless. General manager, who I emailed after my stay, was equally useless. No acknowledgement for his hotel’s dreadful state of repair. I am still awaiting a more considered response. Do NOT stay here. I have photos and videos which illustrate that this is a hotel barely worth a 2 star rating. Truly awful. Other reviewers say staff are friendly. So what? This is a 5 star establishment who should be offering 5 star accommodation and service.

Dear Guest, Thank you for taking the time to share your detailed feedback, and we sincerely apologize for the distressing experience you had during your stay. It is clear that we did not meet your expectations, especially regarding the condition of the hotel and the service provided, and for that, we are truly sorry. We understand your frustration, particularly with the room quality, lighting, and the handling of your concerns by our team members. Please rest assured that we are taking your comments seriously and are working to address the issues you’ve raised, including the lighting and the service response you received. Your experience does not reflect the standard of service we aim to provide, and we deeply regret that this was not the case during your visit. Thank you for bringing these matters to our attention. We are committed to making the necessary improvements and hope to regain your trust in the future. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Needs a massive renovation!

Ocena na stronie TripAdvisor 3.0/5

80reneem Rodziny - Opinia zatwierdzona w TripAdvisor

I rate the Sofitel a 3 but it’s really only a 2 if I was to only judge the hotel. The location and the pool were the absolute highlight’s and for this we give a 5! Biarritz has a stunning coastline but please spend your money elsewhere! This hotel pretends to be a 5 star hotel with wellness spa. Thank goodness I had not planned my trip around the spa itself. I think if this was in Australia, it would be shut down. When you take the lift to the spa , you arrive into a waste land! Depending on which way you arrive, it is a rabbit warren of empty corridors, closed doors with French signage! I couldn’t even find the toilet. After paying $700 AUD for 3 treatments, you would expect a warm welcome, and someone assisting you to your next treatment. No not here, you are on your own (naked in a robe) trying to ask for directions to the next room however nobody speaks English. My treatment was booked with a Physiotherapist however I think she was barely qualified for a massage! Highlights from my family were the soft robes and spacious rooms, big beds with cozy mattresses toppers and soft linen. Great valet and reception but that’s it for service. Pool is saltwater and perfectly cool! We could not find the indoor pool 😝

Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed the location, the pool, the spacious rooms, and the service provided by our valet and reception teams. However, we deeply regret that other aspects of your stay did not meet your expectations. Your comments about the spa experience are concerning. We apologize for the confusion and inconvenience you faced, especially regarding navigation within the spa and the quality of treatments received. We take your feedback seriously and will address these issues with our team to improve our services and facilities. Your experience does not reflect the high standards we strive to maintain, and we are committed to making the necessary improvements. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Great location but needs an outside update

Ocena na stronie TripAdvisor 4.0/5

Kiraldav Opinia zatwierdzona w TripAdvisor

Great location but needs major upgrades. Rooms were fine, partial ocean view beautiful, but the hotel is super dated considering what they are charging for a room. Certainly not a 5-star hotel. The outside needs a total refurbishing. I was shocked driving up how grimy and yellow the outside "white" walls looked.

Spa very relaxing

Ocena na stronie TripAdvisor 4.0/5

Marley78160 Solo travel - Opinia zatwierdzona w TripAdvisor

Used the spa for a half day with a wonderful treatment called « Bulles d’oxygène « which consists of 25 minutes of exfoliation and a 25 minute massage. Elodie, a young masseuse, did a terrific job and I highly recommend her. You will leave totally refreshed!

Dear Guest, Thank you very much for your positive feedback! We are delighted to hear that you had a relaxing time at our spa and enjoyed the "Bulles d’Oxygène" treatment. Elodie will be especially pleased with your compliments on her work. We strive to provide exceptional wellness experiences for all our clients, and your recommendation is greatly appreciated. We look forward to welcoming you back for another refreshing visit! Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 451 Liczba opinii 9.3/10 Lokalizacja
  • 755 Liczba opinii 7.1/10 Pokój
  • 1 205 Liczba opinii 9.2/10 Obsługa
  • 6 Liczba opinii 8.2/10 Internet
  • 381 Liczba opinii 3.7/10 Klimat
  • 337 Liczba opinii 8/10 Komfort
  • 296 Liczba opinii 3.5/10 Udogodnienia
  • 219 Liczba opinii 8.6/10 Śniadanie

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