Sofitel Biarritz Le Miramar Thalassa Sea & Spa 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,281 件のレビュー

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13 rue Louison Bobet, 64200 ビアリッツ, フランス

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当ホテルの客室

ホテル所在地

Sofitel Biarritz Le Miramar Thalassa Sea & Spa

13 rue Louison Bobet
64200 ビアリッツ
フランス

GPS:43.487878, -1.554608

電話番号
ファックス +33 5 59 24 77 20

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

Le Restaurant

バスクの美食をこよなく愛するシェフが、地元の味からインスピレーションを得て、陸と海の宝物を探求しています。メニューは季節に合わせて更新されます。旬の味をお楽しみください。

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お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,281 件のレビュー

トリップアドバイザーの評価  4.1/5  2,046 件のレビュー

Disappointing - really lets down the brand

トリップアドバイザーの評価 3.0/5

Clíodhna N トリップアドバイザー認証口コミ

Like everyone else I read these reviews and thought "it can't really be that bad, it's a Sofitel". But the hotel just disappoints in so many ways, and given what you will pay to be there, the disappoint genuinely grates while you are there. We thought we would end our Basque holiday in a nice resort hotel, and pay a bit extra to finish the holiday in style. But like everyone else here, I just feel ripped off. The pool is lovely, and the view over the Atlantic is really beautiful. But, as everyone mentions, the hotel looks really, really tired. The cladding on the outside of the building is rusted, including over and around the pool bar - where you are paying €9 for a softdrink, €16 for a glass of wine, and €18+ for a cocktail. The carpets are worn and just torn up in some places. Its dingy. So many little elements of this hotel rob you of any feeling of luxury. You might go to the small indoor pool if the weather isn't good enough to sit outside, but for some reason they close the pool for 2 hours in the middle of the afternoon, and you'll be told this by an apologetic staff member who has also unceremoniously knocked off the jacuzzi to herd everyone out. Exit the pool and discover the towels they offer are the size of hand towels. Why? It's a 5 star hotel! This kind of stuff doesn't matter unless you're paying through the nose for a what should be luxury experience. The highlight by far is the beach, and I'm grateful to the staff member by the pool who gave us directions and unprompted offered us some nice towels to bring there with us. But you could stay at the Mercure for half the cost and bring your own towel. I wouldn't stay again. I wish I hadn't paid to stay here in the first place. Sometimes these "faded glory" hotels are really charming, but you cannot charge people a 5 star price and expect them to appreciate a 3 star experience. Avoid. Don't pay for this.

Dear Guest, Thank you for taking the time to share such a detailed review of your stay with us. We are sincerely sorry to read that your experience did not meet your expectations. While we are pleased that you appreciated our pool, the view over the Atlantic Ocean, and the attentive service of our staff member by the pool, we regret that other aspects of your stay left you with a feeling of disappointment. Your feedback regarding the state of the building, common areas, and certain operational details has been carefully noted. Please rest assured that it has been shared with the relevant teams and our general management. We do hope you will reconsider giving us another opportunity to provide you with the experience that so many of our guests treasure. Kind regards, Juliette Wattinne Guest Experience & Quality Manager

Family vacation

トリップアドバイザーの評価 5.0/5

John T トリップアドバイザー認証口コミ

We had a wonderful stay as a family. Thank you to all the staff. The view from the room is magnificent and the heated pool is perfect.

Dear Guest, Thank you so much for taking the time to share your wonderful feedback about your family vacation with us! We are absolutely delighted to hear that you had a wonderful stay and that you enjoyed the magnificent view from your room and our seawater heated pool. Your kind words about our staff mean the world to us. They work hard every day to ensure our guests feel welcome and comfortable. We truly hope to welcome you and your family back for another memorable stay in Biarrits. Kind regards, Juliette Wattinne Guest Experience & Quality Manager

On a lovely beach

トリップアドバイザーの評価 5.0/5

Roving788222 ファミリー - トリップアドバイザー認証口コミ

Before arriving I was a little scared of the other bad reviews in here. But for us it was perfect. We stayed here for 3 nights with bed and breakfast. For us it was excellent. Room was nice, cosy clean and very quite. Breakfast was very good quality. Beside what you get at the buffet, you can order eggs in all forms, omlets, veggies etc. They had the most tasty fresh pineapple I had in a hotel. We’ve tried both outside / inside pools. Both were excellent. The location is perfect, with a gorgeous beach just few steps from the hotel. At low tides the scenery is very beautiful.

Dear Guest, We are truly delighted to read your kind words and to know that your stay with us was “perfect” in every way. It is wonderful to hear that you enjoyed the comfort and quietness of your room, as well as the quality and variety of our breakfast. Your mention of the fresh pineapple will certainly please our culinary team! We are also glad that you were able to experience both our indoor and outdoor pools, and above all, our exceptional location just steps away from the ocean. As you say, the beach reveals an entirely different beauty at low tide, a spectacle that never fails to amaze. Thank you for sharing such positive feedback. We would be delighted to welcome you back for another stay by the ocean. Warm regards, Juliette Wattinne Guest Experience & Quality Manager

Needs a refurbishment hotel and spa

トリップアドバイザーの評価 4.0/5

Gary P トリップアドバイザー認証口コミ

The location is very good ..the outside pool is very good .. the staff are very friendly but the hotel needs a full refurb its over priced I have never paid such prices over 1000 euro per night .. 70s bedroom .. spa needs to be fully renovated

Dear Guest, Thank you for taking the time to share your impressions following your stay at the Sofitel Biarritz Le Miramar. We are delighted to read that you appreciated our exceptional location facing the ocean, the quality of our outdoor pool, and above all, the friendliness of our team. We also take good note of your feedback regarding the style of the rooms and our spa facilities. While our teams are committed to maintaining the highest standards of cleanliness and service, we understand your expectations and the impression that the current design may have given you. Your comments are valuable and will be carefully shared with our general management. We sincerely hope to welcome you back for another stay in Biarritz. Kind regards, Juliette Wattinne Guest Experience & Quality Manager

Overpriced-you pay for the view and being on the beach

トリップアドバイザーの評価 3.0/5

Jennifer M ファミリー - トリップアドバイザー認証口コミ

Large hotel on the beach on the outskirts of the town. The rooms are average sized and clean but the hotel is quite dated and I was shocked when we arrived at how dated and old it felt (70’s?). The amenities were ok, nothing spectacular, especially for the price we paid I was expecting much newer and much nicer. Hotel staff was very friendly. The breakfast buffet was very good. Quite a trek to the city center especially in August in 85 degree, 80% humidity (just like Florida).

Dear Guest, Thank you for sharing your impressions following your stay with us. We are delighted that you enjoyed the friendliness of our team and the quality of our breakfast buffet, as well as our unique location right by the ocean. We also take good note of your remarks regarding the style of the hotel and your expectations in terms of modernity. While our teams strive to maintain our facilities with care, we understand that the atmosphere and design may not have matched your preferences. As for the distance to the city center, many of our guests enjoy the tranquility of being slightly set apart while still being able to reach the heart of Biarritz in a short walk along the ocean promenade. Though we do recognize that the summer heat can make this feel longer. We truly appreciate your constructive feedback, which helps us continue to improve, and we would be glad to welcome you back by the ocean. Sincerely, Juliette Wattinne Guest Experience & Quality Manager

との提携 TripAdvisor

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