ソフィテル ビアリッツ ル ミラマール タラサ シー & スパ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,326 件のレビュー

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説明

ホテルのその他の情報

  • 屋外海水プールからのパノラマビュー

  • 最先端のスパとタラソ

  • シーサイドリゾートの中心にあるミラマー ビーチへ直接アクセス

  • 全室テラスを完備

  • 毎週日曜日にミュージカル ブランチを実施しています

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客室 1

ホテル所在地

ソフィテル ビアリッツ ル ミラマール タラサ シー & スパ

13 rue Louison Bobet
64200 ビアリッツ
フランス

GPS:43.487878, -1.554608

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

Le Restaurant

バスクの美食をこよなく愛するシェフが、地元の味からインスピレーションを得て、陸と海の宝物を探求しています。メニューは季節に合わせて更新されます。旬の味をお楽しみください。

予約する

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,326 件のレビュー

トリップアドバイザーの評価  4.0/5  1,996 件のレビュー

very disappointing, repeatedly bitten by mosquitoes in room 601, poor staff attitude

トリップアドバイザーの評価 1.0/5

R H トリップアドバイザー認証口コミ

Dear Guest, We deeply regret the issues you encountered with the mosquitoes in your room. It is true that with the changing weather with succession of rainy und sunny days, we had some mosquitoes in the Basque Country, but they are now gone thanks to the wind. Concerning the service you encountered at the reception desk, this is definitely not the level of service we use to offer to our guests, as you can read in numerous good comments we receive concerning or staff, and we are sorry to felt short with you. We have investigated what happened with the email you sent and put in place a new process so that no emails are missed so that this situation do not occur anymore. Once again, we sincerely apologize for the disappointing experience you had during your stay. Kind regards, Juliette wattinne Guests Experiences & Quality Manager

AWFUL. DO NOT STAY.

トリップアドバイザーの評価 1.0/5

Sarah C Couples - トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to share your detailed feedback, and we sincerely apologize for the distressing experience you had during your stay. It is clear that we did not meet your expectations, especially regarding the condition of the hotel and the service provided, and for that, we are truly sorry. We understand your frustration, particularly with the room quality, lighting, and the handling of your concerns by our team members. Please rest assured that we are taking your comments seriously and are working to address the issues you’ve raised, including the lighting and the service response you received. Your experience does not reflect the standard of service we aim to provide, and we deeply regret that this was not the case during your visit. Thank you for bringing these matters to our attention. We are committed to making the necessary improvements and hope to regain your trust in the future. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Needs a massive renovation!

トリップアドバイザーの評価 3.0/5

80reneem ファミリー - トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed the location, the pool, the spacious rooms, and the service provided by our valet and reception teams. However, we deeply regret that other aspects of your stay did not meet your expectations. Your comments about the spa experience are concerning. We apologize for the confusion and inconvenience you faced, especially regarding navigation within the spa and the quality of treatments received. We take your feedback seriously and will address these issues with our team to improve our services and facilities. Your experience does not reflect the high standards we strive to maintain, and we are committed to making the necessary improvements. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Great location but needs an outside update

トリップアドバイザーの評価 4.0/5

Kiraldav トリップアドバイザー認証口コミ

Spa very relaxing

トリップアドバイザーの評価 4.0/5

Marley78160 Solo travel - トリップアドバイザー認証口コミ

Dear Guest, Thank you very much for your positive feedback! We are delighted to hear that you had a relaxing time at our spa and enjoyed the "Bulles d’Oxygène" treatment. Elodie will be especially pleased with your compliments on her work. We strive to provide exceptional wellness experiences for all our clients, and your recommendation is greatly appreciated. We look forward to welcoming you back for another refreshing visit! Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 771 件のレビュー 7.2/10 客室
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  • 337 件のレビュー 8/10 快適さ
  • 292 件のレビュー 3.4/10 設備
  • 222 件のレビュー 8.7/10 朝食

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