I am a Platinum ALL Member, and my stay at this hotel was very disappointing. If you are on business (as I were) and believe that all Novotel follows a standard level, this is not the case. The service level is very poor and early in the morning people from housekeeping employees talking loudly, disturbing your sleep. I have been there for 3 night and in the second night I requested a room-service, which they decided to attend after fourth request...

The room was stuffy and smelt of mould. The mattress I estimate was older than the building itself.Would not stay there again. I expect the Ibis next door was probably more comfortable. From what a colleague told me, it is.

That's a good hotel as the atmosphere is very pleasant. Good service and kind staff. Nice breakfast with a large variety. Good amenities provided in the rooms. The neighborhood is quiet and a wonderful place for a walk.

I stayed at this Novotel prior to my drive to Bonito, MS. Although the property is not too close to Campo Grande's airport, it is very easy to find. It offers good value, friendly staff, a nice setting and great value.

It's a good hotel for business and family, due to playground, swimming pool and business room. The rooms are large and have air conditioning (what is mandatory in that climate), the bathroom is good,however the finishing on it's ceiling could be fixed. There is free internet across the hotel fast enough for e-mails and social media. The staff is very helpful and polite they try their best to help in what we need. The hotel is close to Nações Indígenas Park and there is Taxis very close. Novotel is a good option for families in Campo Grande and I'd stay there again if I had to go back there.