Mercure San Sebastián Monte Igueldo 4성

고객 평점 (ALL 평가) 3.9/5 707 리뷰

Mercure San Sebastián Monte Igueldo - Image 1
Mercure San Sebastián Monte Igueldo - Image 2
Mercure San Sebastián Monte Igueldo - Image 3
Mercure San Sebastián Monte Igueldo - Image 4
Paseo del Faro 134, HSS00345, 20008 SAN SEBASTIAN, 스페인

호텔설명

호텔 추가 정보

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

숙박

호텔 위치

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345
20008 SAN SEBASTIAN
스페인

GPS:43.321766, -2.009642

전화
팩스 +34 943 21 50 28

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  707 리뷰

TripAdvisor 평가  3.4/5  661 리뷰

Unacceptable hygiene and complete lack of customer service

트립어드바이저 평점 1.0/5

Corine G TripAdvisor 인증 리뷰

We were shocked by the unhygienic state of our rooms: toenail clippings on the nightstand, black hairs on the floor, and even a lollipop inside a pillow. Despite reporting this immediately, the cleaning was superficial at best. We emailed the hotel three times and received no response at all. As loyal guests over four generations, we are deeply disappointed. Unacceptable hygiene and complete lack of customer service — we do not recommend this hotel.

A nice hotel severely let down by service.

트립어드바이저 평점 2.0/5

benlD5546XF TripAdvisor 인증 리뷰

First of all I would say the hotel is really nice. It's set on the hill so you need a car and / or will regularly use the funicular to get to the beach areas. The rooms are very nice and the pool area is fantastic. The reason for my dissatisfaction is the staff. We went to the bar one night and I was stood waiting with another guest with both of us waiting for about 5 minutes whilst the bar man served someone else. An additional guest walked up to the bar and the bar man turned around and served him immediately. Either the bar man isn't good at looking at who should be next or there was a clear element of him wanting to serve his Spanish guests ahead of other hotel guests. The restaurant is expensive and for my mind not good value for money. We ordered a bottle of wine and had to request re-fills, no one keeps an eye on your glass and the staff are generally absent. The bit that really annoyed me though is we were told on arrival we hadn't paid for breakfast but could take it if we wanted and were told it was 14 Euros per person. On the last day we took breakfast and went to pay and were told it was 96 Eurors (for the 4 people). I told them that's not what we were told and had to argue for an eternity with the staff being told "it's a misunderstand so you just have to pay it" - they could have made up any price and their logic "could" still hold true. I explained it wasn't my misunderstanding and after about 20 minutes a compromise was mad but on top of other staff issues I felt it really compounded my thoughts on the hotel. It's very unlikely I'd return and I don't see this as a good example of a Mercure hotel compared to others we've stayed it.

2 days in San Sebastián

트립어드바이저 평점 2.0/5

Dominique L TripAdvisor 인증 리뷰

Only the view No service, no shuttle for the city center and employees are not concerned. We had to ask to have what we should expect in the room

Stunning view of San Sebastián

트립어드바이저 평점 4.0/5

Annick G Friends getaway - TripAdvisor 인증 리뷰

Ideal location with stunning over La Concha beach. Beautiful not too busy swimming sometimes interrupted by the cheering of the amusement park. Clean and spacious room with comfortable beds. Bathroom clean but slightly outdated. Breakfast overpriced for limited choice. Beter to go for w 10 mins drive and take a delicious breakfast at Somos. Parking on the spot is very practical. All and all, would recommend.

Excellent Views of San Sebastian

트립어드바이저 평점 5.0/5

Schlegelrejse TripAdvisor 인증 리뷰

Located on a hill top on the edge of the famous La Goncha… beach, you cannot get a better view of San Sebastian and the Atlantic Ocean. Good spacious lobby (with its own certain style) and good restaurant, all with stunning views. Rooms are well-and suitably sized, some of which also have a balcony. For the best views, try to get a room with a city view and not an ocean view - for the absolute best views. Monte Igualdo also hosts a tivoli, so for the best experience try to get a room on the 4.th floor, for less noise. Very recommendable

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 650 리뷰 8.1/10 위치
  • 1,314 리뷰 7.1/10 객실
  • 819 리뷰 4.7/10 서비스
  • 37 리뷰 2.9/10 인터넷 가격
  • 388 리뷰 5/10 레스토랑
  • 376 리뷰 4.6/10 안락함
  • 344 리뷰 6.2/10 조식
  • 278 리뷰 2.8/10 가격 대비 가치

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