オテル&レジダンスメルキュールパリラデファンスグランアルシェ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 766 件のレビュー

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17/20 Esplanade Ch. de Gaulle, Rue des Trois Fontanot, 92000 ナンテール, フランス

説明

ホテルのその他の情報

  • インダストリアル＆アーバン ロフトスタイルのベッドルーム、静かな中庭、緑豊かで閑静な環境

  • コワーキングスペース「Easy-work」は、1時間または半日単位で2名様～8名様でご利用いただけます

  • ジムをご利用いただけます（利用人数に制限あり）

  • 11室の「Easy life」セミナールームは、500 m²で自然光の入るモジュール式です

  • ラ・デファンス・アリーナに隣接しており、RER A線を使用するとダウンタウンまで10分でアクセス可能です。

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ホテル所在地

オテル&レジダンスメルキュールパリラデファンスグランアルシェ

17/20 Esplanade Ch. de Gaulle, Rue des Trois Fontanot
92000 ナンテール
フランス

GPS:48.895195, 2.223648

電話番号
ファックス +33 1 46 69 68 80

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

CITYZEN BAR

パティオを見渡せる当ホテルの中心にあるバーは、「La Boutique」のお飲み物やケータリングサービスをご利用いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  766 件のレビュー

トリップアドバイザーの評価  3.2/5  849 件のレビュー

Decent 3 star, definitely not 4 star

トリップアドバイザーの評価 3.0/5

GailC1976 トリップアドバイザー認証口コミ

I wanted to share my experience after feeling quite apprehensive due to some of the reviews I’d read before our stay. We booked several months in advance for a 3-night visit to attend the tennis at La Défense Arena. The location is excellent — right next to the station, which connects to the airport with just one transfer. It made getting around incredibly convenient. The room was decent: spacious, with a comfortable bed and a warm shower. Nothing fancy, but perfectly adequate for our needs. It did feel more like a 3 star rather than 4 star but it was ok for a couple of nights. If I were to book again, I’d probably choose the main Mercure Hotel rather than the Residence. That said, our experience was better than many reviews had suggested, or perhaps we just got lucky with our room. You check in at the main hotel (turn left when exiting the station), then walk across the square to reach the Residence entrance (to the right of the station). Thankfully, we went to the main hotel first, which saved us some confusion. I really liked La Défense as a neighborhood. It felt safe, had plenty of dining options, and was pleasant to walk around. We also enjoyed a stroll through the market on Tuesday morning, which is located right outside the hotel.

Avoid staying here

トリップアドバイザーの評価 1.0/5

maimC5274PC トリップアドバイザー認証口コミ

Worst hotel experience ever at Residence Mercure Paris La Défense Grande Arche. ZERO maintenance – we had to switch 4 rooms and every single one was broken in some way. We were promised a late check-out by Marianna, but once she went on leave, her colleagues flat-out refused to honor it. The reception staff are rude, arrogant, and completely unprofessional. Phillip in particular mocked us openly, exchanging smirks and eye contact with his colleagues while we raised complaints. This is supposed to be a 4-star hotel, but it feels more like a rundown hostel with hostile staff. Absolute disgrace – avoid at all costs.

Unbelievably bad!

トリップアドバイザーの評価 1.0/5

Connor G トリップアドバイザー認証口コミ

The pictures of this hotel are VERY misleading! Our room was not well kept, bathroom and shower were dirty and moldy, and the carpet smelled of mildew. My wife and I immediately notified the front desk and the response we got was basically "sorry, we have no other rooms...and no refunds." Fortunately for us we booked through Expedia and were able to cancel through them (with a partial refund). I'm now in the process of filing a dispute with the credit card company to recover the remaining funds! If you are looking for a proper 4-star hotel in the same area, check out the Hilton Grand Arche. Night and day difference! As for this Mercure hotel...avoid it like The Plague (literally).

Not as described

トリップアドバイザーの評価 2.0/5

Kelly J トリップアドバイザー認証口コミ

I’m disappointed by this hotel majorly.. the photos when booking looked absolutely beautiful and I was looking forward to staying here however upon arrival we found out we were in a building a bit further down the street which wasn’t a problem. We entered the room and the photos are nothing like the actual room. It was clean but was quite dark and dingy there was plaster all over the walls where they had covered holes but not sanded down or painted back over.. again not too much of an issue but definitely what we had expected when booking. I also ended up covered in bites from bed bugs. I returned home today and I’m still covered in them. It is so noisy in the hotel and the streets surrounding during the night, there is no air con so we had to sleep with the windows open which made it even noisier. The walls and beds vibrate from the metro and the lift coming up and down the floors. Definitely wouldn’t be returning.

The worst hotel ever - Not recommended at all!

トリップアドバイザーの評価 1.0/5

Tarek Z トリップアドバイザー認証口コミ

Dear Accor Customer Service, I am writing to formally express my deep dissatisfaction with a recent stay at one of your properties, Mercure Paris La Défense Grande Arche, which fell far below the standards I expect from the Mercure brand and the Accor Group. As a regular and loyal guest of Mercure hotels, I was appalled by the experience I encountered during this stay. The air conditioning in my room was not functioning, and when I approached the reception for a solution, I was met not with professionalism or concern, but with rudeness and complete indifference. The only response I received was, "open the window", which is an absolutely unacceptable and dismissive approach to a basic comfort issue in a hotel of this category. This is not just about a technical fault—it’s about poor customer service, lack of empathy, and a complete absence of accountability from your staff. I have come to expect a certain level of hospitality and care when staying at Mercure properties, and this experience was the exact opposite. This incident has left a very negative impression and has made me seriously question whether I should continue choosing Mercure for my travels. I demand an explanation for this lack of service, and more importantly, I expect concrete action to be taken. At the very least, I request appropriate compensation for the discomfort and disrespect I experienced. I trust you will treat this complaint with the seriousness it deserves and respond promptly. No.PHWLFQRV

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 361 件のレビュー 7.1/10 ロケーション
  • 443 件のレビュー 6.9/10 客室
  • 575 件のレビュー 8.9/10 サービス
  • 312 件のレビュー 3.9/10 快適さ
  • 183 件のレビュー 8.8/10 朝食
  • 148 件のレビュー 8/10 清潔さ
  • 104 件のレビュー 8.7/10 料理
  • 79 件のレビュー 4.7/10 設備

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