英戈尔施塔特美居酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 698 评论

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英戈尔施塔特美居酒店 - Image 1
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英戈尔施塔特美居酒店 - Image 4
Hans-Denck-Str.21, 85051 英戈尔施塔特, 德国

描述

酒店其他优惠

  • 酒店停车场。

  • 位于城市郊区，环境安静。

  • 宾至如归的氛围。

  • 免费无线网络

  • 现代化休闲区

我们的客房

酒店位置

英戈尔施塔特美居酒店

Hans-Denck-Str.21
85051 英戈尔施塔特
德国

GPS:48.727686, 11.413234

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 会议室
  • 100% 无烟酒店

早餐

每天供应丰盛又美味的自助早餐。可应要求将早餐送至客房。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  698 评论

TripAdvisor 评级  4.0/5  386 评论

Appalling Service and Management: A Hotel to Avoid!

Tripadvisor 评级 1.0/5

tungjj 经 TripAdvisor 认证的评论

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

Off the beating path

Tripadvisor 评级 4.0/5

shadgerami Friends getaway - 经 TripAdvisor 认证的评论

Very good hotel with pleasant staff. No hassle checking and the room was satisfactory. Bed was firm but the Pillows very soft and not comfortable. Free parking on site with very good breakfast. Location is the only drawback.

Pleasant hotel

Tripadvisor 评级 5.0/5

keith_mcqueen Couples - 经 TripAdvisor 认证的评论

The hotel is quiet and the staff are friendly and helpful. The rooms are clean and well maintained. The restaurant is well run and the food is very good. We have stayed there on a number of occasions and have not had any criticisms on any aspect of our stay.

Yet another great stay en route

Tripadvisor 评级 5.0/5

Amicamea Solo travel - 经 TripAdvisor 认证的评论

I have been staying at this hotel when passing by Ingolstadt for years now. So it was with a heavy heart I checked out since as of New Year 2019-20 they will no longer accept pets, due to abuse of the facilities by other petowners. Nevertheless I can recommend this hotel. It has no air o in the rooms, and the minibar seems to no longer be stocked. But it is clean and the staff is superfriendly and very accommodating. Housekeeping are fabulous! The restaurant next door that caters for the hotel has upgraded their menu so it is much more varied than previously (though it was just as tasty).

Very nice place but out downtown

Tripadvisor 评级 4.0/5

Ricardo M Couples - 经 TripAdvisor 认证的评论

Mercure was one of best cost/benefit in date that I was looking for, and it was a great choice. Nice rooms, hotel with good structure and service. Hotel is out of downtown, so you will need a car. Helpdesk was nice and provided good info about city. Positive - Room - Quite place - Car parking

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其他网络用户评价我们的酒店

  • 239 评论 8.2/10 位置
  • 476 评论 7.3/10 房间
  • 395 评论 9.3/10 服务
  • 11 评论 9.4/10 上网
  • 325 评论 9/10 早餐
  • 321 评论 7.5/10 舒适度
  • 167 评论 8.1/10 清洁度
  • 133 评论 3.2/10 食物

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。