Can you please send me the invoice? I have asked for 3 times, no feedback.

Disappointed no pool as it was very hot over 40 degrees. No tea spoon to make coffee terrible when you have a kettle and coffee and tea and nothing to stir it with shocking !!

I really want to acknowledge the reception lady on the afternoon/night shift that checked us in. I went to my room and discovered the aircon wasn't working, I called reception and she came out immediately to try a few things and determined I needed to change rooms. When she came back with the key for my new room she brought a packet of chips, can of coke and a glass of ice to go with it. It's been a while since I've experienced such amazing customer service even to a fine detail as a glass of ice to go with my drink. The day shifters in the restaurant were also attentive and positive. My colleagues and I also noticed that your workers are happy with their jobs and interact with each other so well. We'll keep booking their for our future work trips.

The room was lovely and clean and cool when we arrived. Unfortunately the hotel room service was disappointing, we had to ask three times for our room to be services on day 2 after the first day it wasn't done to be told it would be done that afternoon, not a great impression.

Overnight stay.

The room cleanliness, in particular the toilets, was below anything I saw in my life, maybe to the exception of backpackers hotels I visited 30 years ago in Indonesia. I'm a "doer" person, so I took on myself to be the cleaner. Most people would have rushed back to the reception to complain and to require another room. Also, they do not seem to think that towels should be changed every day. Apart from this, very unreliable wifi. The staff was really friendly, however!

Great stay good food

The room was clean and comfortable The staff were outstanding nothing was too much trouble

the best hospitality experienced in a long time, the staff were kind, courteous and genuinely friendly and the food from the restaurant was awesome

Excellent service, clean rooms and good food. The only thing missing like in most accomodation places is in house movies. Pay per view would be great for those nights and lazy Sundays. I travel across the whole north of WA for work and this Ibis is my favourite so please add pay per view movies and it would be 5 star for me

Our first impression was that it was not very well maintained and certainly very run down! The room we were assigned to was dark and dingy and the curtains falling apart and the duvet looked like it had not been cleaned for years. To top it all, we had 3 bags of garbage placed there, totally disgusting! Being international travellers, we try to stay in an Accor hotel whenever we can and certainly did not expect a trusted brand to have such low standards. At the very least, it should be clean and tidy, a little more effort in maintaining the property would certainly go far! 10 minutes after checking in, we checked out. We did not receive any ALL points for our room despite full payment made and certainly no refund given. Never again with Ibis Styles especially Ibis Styles Karratha!

The restaurant had nice food, but went downhill after this. There were old chips on the inside window sills. Blood stains on the towels and all sorts of things under the beds. the layers of dust suggesting they hadn't been cleaned since the dark ages. Even a used tooth brush? There was more and I have photos of it all. There were people up talking and moving around outside our room until 1:40am and then started again at 4:30am. etc etc.

When I checked in there were no towel in the room. After I requested they just gave one bath towel. No hand towel or floor towel etc. I was staying very close to reception but wi fi was very poor.So over all there are better properties in Karratha for the same price range

This hotel was very disapointing, the door to the room looked like someone releaved themselfs on it. Overall old and not pleaseing to the eye. The WiFi did not work. The bed was OK. Sorry but i will not be back.

The Ibis in Karratha is great hotel. Check in and Check out is quick. The Accor upgrade is handy. Close to amentities, bar, restaurants, shopping centre. The pool and bar areas are good. The staff are very friendly and the food is ok if you want a continental breakfast