ibis Styles Karratha Hotel 3 stars

Staff were very friendly, food was good, I wanted a swim but the pool guy didn't come to test the pool but otherwise everything was great.

Sadly the pool was closed our first day there, staff very apologetic. Hotel is little old but considering the age it is well maintained. Gardens are nice and neat and healthy. Room spacious and very clean, few minor cosmetic issues but nothing huge. Bed very comfy and love the soft fluffy towels. Meals greatly improved from my last stay in late 2019. We had nice dinner by the pool, staff attentive and friendly. This will always be my go to place when staying in Karratha.

Horrible staff, still haven’t got my room deposit back a week after departing

When I checked in there were no towel in the room. After I requested they just gave one bath towel. No hand towel or floor towel etc. I was staying very close to reception but wi fi was very poor.So over all there are better properties in Karratha for the same price range

Very dissatisfied this was for business, we have many photos of how bad the experience was, you did nothing to attempt to compensate the person staying, we will make sure we share these online as you, clearly are at interested in a good level of customer experience. This was booked under Essental Service For Hungy Jacks. We have got many pictures if you wold like a copy.

The room only had 1 towel, despite being for 2 people when I asked for an additional one I was told they would do there best but we’re running low in the hotel. The aircon hadn’t been put on, so the room was so hot we had to put it on and leave, you would think being 41 degrees outside they would put it on after check in time? Housekeeping let themselves in at 850am to ask if we were checking out, despite the booking being for one night and checkout not until 10am

Two night stay in Karratha for business. Very happy to be upgraded to a nicer room even before I had arrived. Reception was friendly and professional and very helpful. Restaurant food was very good and the overall stay was very pleasant.

Curtains in room are in poor condition and didn’t fully cover windows. Lack of privacy and did not block our sun light. Room didn’t have linen. Room phone wasn’t working to enable reception to be contacted to rectify linen issue.

Room smelt of damp mould Not enough towels in the room for the number of beds or people in the room No foxtel or movies in the room

This hotel was very disapointing, the door to the room looked like someone releaved themselfs on it. Overall old and not pleaseing to the eye. The WiFi did not work. The bed was OK. Sorry but i will not be back.

Customer service was good. Restaurant service was excellent and so was the in-room food delivery. I was a bit concerned for the staff walking at night as the lighting in the corridor not working, but when I commented they said that they were working on remodelling and it would soon be up and working. Overall enjoyable stay.

For the room rate this hotel is a complete ajoke.

Did not end up staying. This was a work trip and unfortunately the dates changed. We made attempt to change dates but they could not be changed as we booked non refundable.

The location was great I wasn't happy with the staff the day I checked in, the lady in reception was very rude towards me when I needed to just ask for some information.

Rooms very unpleasant. Cleaning low, condition of floor and floor skirting water damaged and stained. Fridge damaged. Remote control for TV defective replaced batteries still did not work. The building and grounds should be demolished and start again. Very poor value for the money spent. These buildings do not reflect the stand of the Accor that I'mused to. Outside paint faded and marked. Curtains inside the room in poor condition did not provide privacy. Curtain track broken. Lid not block light. Generally, rooms felt unclean. Bathrooms are dated and awful to look at. Attention to detail on the second last day by cleaning service was disappointing.