ibis Styles Karratha Hotel 3 stars

We were thankful to have a place to stay. The staff were friendly and helpful. The food however was sub-standard especially as the prices were up there e.g. the steak was requested to be medium/rare but was well done. The tuna steak was of poor quality.

The hotel needs updated but saying that the team were fantastic all of them from the reception to the pool man they were happy. But the facilities needed updating - bathrooms looked dirty but was just stained from wear.

good services from staff

Great Service, nice showers, but Aircon Remote Controller Holder was not secured. Fridge Cupboard Door was loose and Bed Cover was stained. The Pool was awesome

I was impressed with many of the Ibis hotels I've stayed with in the past but, after this experience, will be avoiding the Ibis in future. The rooms were in desperate need of maintenance, shower head was leaking with a large amount of build-up (room 58), bedhead was broken, curtains were too small to cover the windows, door jam appears to have been smashed and half repaired. I had to shift rooms twice - the first room shower wasn't usable and second room aircon wasn't working. The whole experience was that of a cheap motel rather than the quality I'm used to for the Ibis.

The first room I was allocated was absolutely nothing like the photo's on your website through the Travel company. Mouldy Shower/incredibly dusty/only received 2 cups, 2 saucers, 2 teaspoons, 1 glass. No other crockery or cutlery to have in room dining from your restaurant. I felt incredibly uncomfortable, the door was in poor condition, scratches throughout the room on the walls. The bed was comfortable though. Once complained, the Manager was lovely about the situation but couldn't move me until the following night. Moved into the new room and it didn't feel like a dungeon but I am disappointed in the facilities provided in-room. This time it was 2 cups, 2 saucers, 2 teaspoons only. The shower was mouldy, not as dusty as the last room and the bed was comfortable.

Sadly Ibis never fails to leave me dissatisfied. This time - no hand soap to wash ones hands with after going to the toilet. I went back to reception to find Cory - who would rather be anywhere but at work, to enquire about if there should be hand soap in the bathroom. Cory had to think for a moment with a few ummms before he managed to mumble out 'no, they put extra body wash in there' To which I asked 'body wash' and his response was ' we are still waiting the delivery..... we got the shower caps and sanitary bags' was he implying that I should cover my head and my 'mood' may need a sanitary bag? Not really appropriate to say to guests. One towel in the bathroom? what if I wanted to wash my hair?

Enjoyable stay with making the most of the bar, swimming pool and also enjoying the food at the restaurant as well.

No soap available and cleaners did not live up to previous experiences there

The Accomodation is tired and in desperate need of refurbishment. I found some old Chinese food in a takeaway container in my wardrobe. Air Con was dripping / flooding, however I asked the man on reception and he fixed it immediately. The bed was comfy

The duty manager was great, as were the restaurant staff. There was one lady in the dining room who I said good morning too and got a grunt and looked me up and down like I was trash. (Blonde hair if that helps) room was clean but the carpet was disgusting and you can see some updating is required. Big time!

No soap in the bath room, shampoos not replenished the next day Left-over food in the freezer (from a previous quest) No ice racks to make ice. When I saw the reception manager about no ice racks, food left in freezer and requested ice for my room his response was condescension. “Well I don’t make ice behind here.” (Referring to the reception area) and pointed toward the Bistro. The left-over food was still left in the freezer after the room was ‘serviced’ the following day. I had a two night stay and the service of the room consisted of making the bed. No apparent cleaning. Dirty cups and glasses all left unclean and in the room. Empty ice bucket left in room. Your drive-in bottle shop had hardly any stock and was a waste of my time going in there. The internet service was woeful, I could rarely get a connection or it was extremely slow. Sky news channel was not connected despite being advertised as available.

Room was large and clean and comfortable. Food was great. Service was good.

We needed a place to sleep whilst visiting relatives and as long as the aircon was working and the beds comfortable the rest we didn't mind too much about. Reception was friendly and helpful. Didn't use the Bistro as we ate with family. The outside looked clean and tidy. Access to the room was good. Room was functional with clean floor and bedding but the curtains were stained and didn't cover the window properly. The basin in the bathroom was rather high, I'm short so the high basin wasn't as comfortable as it could be. There were a couple of small holes in the wall when we went in which I plugged.

Room was not clean, food left in fridge from previous occupant, dirty floors, ants in bathroom, busted window dressings, poor service, sports bar unknowingly shut down so little entertainment, poor drink selection, extremely over priced, few staff