ibis Styles Karratha Hotel 3 stars

Besides the check in staff being friendly the experience was very poor. The rooms all smelt really bad and we didn't receive daily cleaning and updated linen or fresh towels. Paying over $210 per room per night was extremely over priced. Felt more like a roadside motel.

Perhaps better directions to the toilets? after a long drive and then waiting in line, busting to go to the loo is not good. Found them after looking

Staff are kind, friendly and considerate. Whilst the facilities are ageing, the room was clean, tidy and bed comfortable. The aircon was rather ordinary despite being set to 19C, I think it was closer to 25C. Food was good and plentiful.

Staff were very friendly, food was good, I wanted a swim but the pool guy didn't come to test the pool but otherwise everything was great.

Sadly the pool was closed our first day there, staff very apologetic. Hotel is little old but considering the age it is well maintained. Gardens are nice and neat and healthy. Room spacious and very clean, few minor cosmetic issues but nothing huge. Bed very comfy and love the soft fluffy towels. Meals greatly improved from my last stay in late 2019. We had nice dinner by the pool, staff attentive and friendly. This will always be my go to place when staying in Karratha.

Horrible staff, still haven’t got my room deposit back a week after departing

When I checked in there were no towel in the room. After I requested they just gave one bath towel. No hand towel or floor towel etc. I was staying very close to reception but wi fi was very poor.So over all there are better properties in Karratha for the same price range

Very dissatisfied this was for business, we have many photos of how bad the experience was, you did nothing to attempt to compensate the person staying, we will make sure we share these online as you, clearly are at interested in a good level of customer experience. This was booked under Essental Service For Hungy Jacks. We have got many pictures if you wold like a copy.

The room only had 1 towel, despite being for 2 people when I asked for an additional one I was told they would do there best but we’re running low in the hotel. The aircon hadn’t been put on, so the room was so hot we had to put it on and leave, you would think being 41 degrees outside they would put it on after check in time? Housekeeping let themselves in at 850am to ask if we were checking out, despite the booking being for one night and checkout not until 10am

Two night stay in Karratha for business. Very happy to be upgraded to a nicer room even before I had arrived. Reception was friendly and professional and very helpful. Restaurant food was very good and the overall stay was very pleasant.

Curtains in room are in poor condition and didn’t fully cover windows. Lack of privacy and did not block our sun light. Room didn’t have linen. Room phone wasn’t working to enable reception to be contacted to rectify linen issue.

Room smelt of damp mould Not enough towels in the room for the number of beds or people in the room No foxtel or movies in the room

This hotel was very disapointing, the door to the room looked like someone releaved themselfs on it. Overall old and not pleaseing to the eye. The WiFi did not work. The bed was OK. Sorry but i will not be back.

Customer service was good. Restaurant service was excellent and so was the in-room food delivery. I was a bit concerned for the staff walking at night as the lighting in the corridor not working, but when I commented they said that they were working on remodelling and it would soon be up and working. Overall enjoyable stay.

For the room rate this hotel is a complete ajoke.