Отель де Бурбон - Mercure Бурж 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 1 818

Гарантия
лучшей цены
Отель де Бурбон - Mercure Бурж - Image 1
Отель де Бурбон - Mercure Бурж - Image 2
Отель де Бурбон - Mercure Бурж - Image 3
Отель де Бурбон - Mercure Бурж - Image 4
Boulevard de la République, 18000 БУРЖ, Франция

Описание

Особенности отеля

  • Здание аббатства XVII века

  • Бесплатная частная автостоянка со станциями зарядки электрических автомобилей

  • Фитнес-зал

  • Всего в 10 минутах ходьбы от исторического центра

  • Тенистая терраса посреди парка

Наши номера

Расположение отеля

Отель де Бурбон - Mercure Бурж

Boulevard de la République
18000 БУРЖ
Франция

GPS:47.090184, 2.394419

Телефон

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

LES PETITS PLATS DU BOURBON

Наш партнер - ресторан Les Petits Plats du Bourbon - предлагает изысканное меню в стиле бистро в роскошной обстановке бывшей часовни аббатства Сен-Амбруа 17-го века. Оцените местное наследие и гастрономию.

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Отзывы наших гостей

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Рейтинг ALL  4.6/5  Отзывов: 1 818

Рейтинг TripAdvisor  4.2/5  Отзывов: 754

Dreadful! Dirty and disgusting. Awful service on a very busy road.

Примечание: Tripadvisor 1.0/5

Katy C Реальные отзывы TripAdvisor

A very small and dirty room on a very busy road. This is definitely not the standard I expected from a 4 star hotel and I have complained to the management. After a 5 hour drive to get there I was exhausted. The other room had a terrible sewage odour upon entering it and I requested to be moved. I was told that the room was the only one left available and that it was either that or nothing. I travelled solo from the UK en route to visit a friend. I travelled with my cockapoo. I am 69. I had to hold my dog, pull my luggage, balance a carafe of water into the lift and nobody helped me. They just sat at the reception and were angry that I had asked for a different room. I informed the hotel in advance that I was bringing my cockapoo but I had to ask them to give me a dog bowl for the room and pleaded with them not to make me stay in a room furthest from the exit, in case he needed to go out during the night. The service at this hotel was terrible and I wasn’t the only one who thought so either. I didn’t shower in the morning because it was so dirty. The only chair in the small room was filthy and I couldn’t sit on it. The window was closed but the road traffic was so bad I couldn’t sleep at all. I’ve never stayed in a 4 star hotel that only provided a sachet of powered coffee and two paper cups before either. I paid 175 euros for the ordeal! The following night I stayed at Chateau Chissey, also a 4 star hotel. My room was immaculate, a coffee machine with coffee pods provided, a warm welcome and first class hospitality. The room was 120 euros. I also stayed at the Pavillon Henry IV hotel in St Germain en Laye during this trip. Also a 4 star hotel. Again it was immaculately clean and comfortable and coffee and China cups and saucers were provided as well as fluffy robes and slippers. The Mercure Bourges management agreed that it was a filthy room and if I had asked them at reception they would have given me a cup and saucer! So be warned of travellers coming from the UK going south, avoid this dirty and noisy hotel like the plague. There are plenty of hotels that are 4 star hotels en route where you will be treated with respect and given a clean room and a friendly welcome.

Bonjour Madame, Nous regrettons sincèrement que votre séjour n’ait pas répondu à vos attentes, malgré les efforts fournis sur place pour vous proposer plusieurs alternatives. Étant donné que nous avons déjà pris le temps de répondre de manière détaillée à votre premier commentaire publié sur une autre plateforme, ainsi qu’à vos mails, nous ne nous étendrons pas davantage ici. Nous aurions souhaité que vous exprimiez cette insatisfaction lors de votre séjour, ce qui nous aurait permis de réagir immédiatement et de trouver une solution adaptée. Nous prenons bien sûr en compte les éléments que vous mentionnez. Nos équipes restent engagées chaque jour pour offrir un service de qualité à tous nos clients. Nous vous souhaitons de meilleurs séjours pour vos prochains voyages. Cordialement,

Extremely disappointing and predominately rude staff

Примечание: Tripadvisor 1.0/5

Narid Реальные отзывы TripAdvisor

May I caveat this review to say that it is only the second ever review I have written and the first was 20 years ago but we were so disappointed we felt compelled to write this. Also to say we stayed here last year and only had very good feedback. What a difference a year makes! We are a family of four and booked a suite - same as last year -when we had a room with two bathrooms and plenty of space. Be warned though, there is only one room like this and if you don’t know to ask then you can get ripped off with a small stuffy room with malfunctioning air conditioning- all for the same price! Onto the “air conditioning” - it was 40 degrees when we arrived and the room had had its air conditioning turned off - apparently the people before us had specifically requested this!? What ensued was farcical, well it would have been if it wasn’t 40 degrees! I visited reception twice to complain and a nice lady tried to help. Sadly though this meant an extremely rude man on reception ringing the room to tell me they had switched it back on and I was wrong and that the air conditioning was working perfectly (shocking customer service) and I was not giving it enough time - this is all while I had sweat pouring down my face. After 2 hours I called again but no helpful response so went back downstairs again and the nice lady on reception had to give me her fan! The room was a bearable temperature (not cold) by the time we left at 8am next morning. On top of all this we had a surly bar man who didn’t want to bring me a fresh glass for a new drink - he proceeded to put the glass out of my reach when it did come. He refused to make my husband a cocktail after 10.30pm starting he was done mixing cocktails for the night but the bar was still open?! My husband and my two sons who were chatting and reading their phones, were also told to keep the noise down, in an empty bar before 11pm. Such terrible customer service so we therefore cancelled our return booking for 2 weeks later and had a lovely time at a hotel who knows how to treat their paying guests. Suffice it to say we will never return. I have never been spoken to in such a way as the gentleman on Reception spoke to me - how can you be adamant the air conditioning is working properly when the room is unbelievably hot and refuse to move our room, stating that the hotel was full - I guess all the other guests knew better than to frequent the bar as we barely saw another person in this “full” hotel.

Bonjour, Nous vous remercions d’avoir pris le temps de partager votre expérience, même si nous sommes sincèrement désolés de lire votre déception. Nous regrettons que votre séjour parmi nous n’ait pas répondu à vos attentes, d’autant plus que vous aviez été satisfait lors d’un précédent passage. Nous comprenons votre frustration et prenons note de chaque point que vous soulevez, même si nous nous permettons de nuancer certains éléments. Notre équipe met un point d’honneur à offrir un accueil chaleureux et attentif à chacun de nos clients, comme en témoignent la majorité des retours que nous recevons. Lire que notre personnel aurait été majoritairement impoli est donc aussi surprenant que décevant, et ne reflète pas le comportement que nous encourageons ni les valeurs de notre établissement. Cela dit, nous sommes désolés si certains échanges ont pu vous sembler maladroits ou inappropriés dans le contexte de votre ressenti. Concernant la climatisation : notre bâtiment, classé et ancien, dispose d’un système centralisé qui ne permet pas un réglage individuel de température dans chaque chambre. Nous faisons de notre mieux pour répondre aux attentes de chacun dans ces contraintes techniques. La climatisation était bien en fonctionnement au moment de votre venue, et nos équipes ont tout mis en œuvre pour vous assister, y compris en vous fournissant un ventilateur pour votre confort. Sur la question des chambres : nos suites existent en différentes configurations, toutes conformes à leur catégorie, et nous n’attribuons jamais une chambre en cherchant à "tromper" nos clients. Lorsque vous réservez, vous êtes bien informé du type de chambre, et nos équipes restent toujours disponibles pour préciser les détails si nécessaire. Sur l’expérience au bar, nous sommes désolés que le service n’ait pas été à la hauteur de vos attentes. Nos horaires de service sont fixés pour garantir la meilleure qualité possible, et il arrive parfois que certaines demandes ne puissent être satisfaites en fin de service. Cela dit, une attitude chaleureuse et professionnelle doit toujours être de mise, et nous veillerons à rappeler cela à nos équipes. Nous prenons vos remarques au sérieux et allons les partager avec nos équipes pour analyse et amélioration. Même si votre message est très dur, nous respectons votre ressenti et regrettons sincèrement que vous ayez quitté notre établissement avec cette impression. Nous espérons malgré tout avoir l’opportunité de vous accueillir à nouveau pour vous faire vivre une expérience plus conforme à vos attentes. Bien cordialement, Amandine Cheffe de Réception

Always a pleasurable stay

Примечание: Tripadvisor 5.0/5

BRUCE U Couples - Реальные отзывы TripAdvisor

We have stayed here before and it always meets our expectations. The rooms are comfortable with acceptable AC at this time of year. Coffee/tea facilities are available. Sadly the hotel has cut back on lotions in the bathroom. The hairdryer situation was ludicrous. The hotel asked the hairdryer not be used in the bathroom so we had to move the fridge in order to plug it near a mirror. We enjoyed a good dinner in the restaurant and as ever the breakfast has a large and varied selection. Available parking has never been a problem and it is secure.

Avoid Mercure Bourges.

Примечание: Tripadvisor 3.0/5

tim503s Couples - Реальные отзывы TripAdvisor

We don’t expect much from Accor’s Mercure chain of 3/4star hotels and we’re usually right. In Newport they forgot to service our room and the TV in the lounge of our junior suite didn’t work but Mercure Bourges is even worse, The first Privilege room we were shown was so dark we couldn’t seen as it had tiny little windows. The second was far brighter but painfully small. On checking the bed we found a paper mattress cover (yes really); a duvet cover as a bottom sheet as they have obviously run out of normal sheets; thin towels that are wet after one wash and no way to dry them; no face cloths; and a TV so close to the sofa that one person is too close to watch it. It looks good from the outside but if this is the best Bourges/Accor have to offer then it’s pretty poor. Depressing,

Good value for money

Примечание: Tripadvisor 4.0/5

Trek08240083404 Couples - Реальные отзывы TripAdvisor

Very good value for money. The hotel is well kept and very clean, with comfortable rooms and a lovely patio garden. Customer service is always good and makes you feel welcome. The food is very good too and breakfast, buffet style, is varied and extensive. The restaurant and buffet areas are kept tidy and clean, unlike in other Mercure Hotel venues

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Другие интернет-пользователи оценили наш отель

  • 533 Отзывов 9.2/10 Расположение
  • 707 Отзывов 7/10 Номер
  • 817 Отзывов 9/10 Сервис
  • 8 Отзывов 5.2/10 Интернет
  • 306 Отзывов 8.2/10 Завтрак
  • 265 Отзывов 8.6/10 Удобства
  • 129 Отзывов 7.3/10 Чистота
  • 103 Отзывов 8.6/10 Напитки

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