Sofitel Legend Santa Clara Cartagena 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,272 件のレビュー

Sofitel Legend Santa Clara Cartagena - Image 1
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Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR, 0 カルタヘナ, コロンビア

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Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
0 カルタヘナ
コロンビア

GPS:10.428294, -75.547714

電話番号
ファックス +57 605 6503050

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,272 件のレビュー

トリップアドバイザーの評価  4.7/5  3,721 件のレビュー

2025エクセレンス認証

Outstanding in every way

トリップアドバイザーの評価 5.0/5

Frances_Paul トリップアドバイザー認証口コミ

This hotel is not a regular Sofitel’ it’s a “Legend” brand, the name reflects the perfect blending of history with modern day luxury. The staff are always immaculately turned out and exude warmth, combined with a genuine desire to make your stay as near perfect as possible. As our return was over the incredibly busy Christmas and New Year period, I was keen to get all the best restaurants booked in advance. Jeremy our butler made some excellent suggestions and had everything sewn up and an itinerary awaiting our arrival. The main dining area is so charismatic, underneath grand palm trees within the grounds of the old convent. As for the breakfast – wow! the tropical fruit buffet and range of pastries needs to be photographed to be believed. Louis and Leonardo exceeded in adding so many personal touches. Fabulous pool area. There are many luxury boutique hotels in Cartagena but it’s rare to come across such a fabulous large pool and terrace. As soon as you arrive you’re greeted and escorted to the perfect position. Special mention to José and Oscar who always managed to ensure I was in the shade and my husband in the sun, returning regularly to adjust the umbrella. Then Captain Yhordys Franco and his team take over, they’re immediately on hand with the menu, cold towels, fruit skewers etc and always remembering your previous preferences. Just love their Mimosas! Summing up the experience - after the first/second stay you feel like you’ve left as a friend but after the third/fourth you most definitely leave as ‘family’. Can’t wait to go back next year

Dear Guest, Thank you for sharing such a wonderful and heartfelt review. We are truly honored by your words and delighted to know that your experience with us reflects the spirit of Sofitel Legend—where history, luxury, and heartfelt service come together. It is especially rewarding to read your recognition of our team. Jeremy, Louis, Leonardo, José, Oscar, Captain Yhordys Franco, and the entire staff will be thrilled to know they helped make your stay so memorable. Your appreciation of the dining experiences, pool service, and personalized touches perfectly captures what we strive to offer each guest. To be considered “family” by our returning guests is the greatest compliment we could receive. We cannot wait to welcome you back next year for another unforgettable stay. Warm regards, Jesús López Guest Relations

Nice stay, great city

トリップアドバイザーの評価 4.0/5

holidaychicLondon トリップアドバイザー認証口コミ

We arrived from the Sofitel Barú (amazing in every way) sadly it was pouring with rain for our 2 days here. Our room room had a musky smell. it was a ground floor accessible room - unsure why we were allocated this so you had to bend down to turn the shower on and the shower design is poor - water escapes into the bathroom so we had to use towels to stop the water. The bed was comfortable, room was spacious, air con worked well. We had a small terrace looking out to some plants and a walkway.. Breakfast was buffet style and had a decent variety of warm and cold stuff. The pool and pool area is lovely, the bar is really nice and has lovely staff. Some of the staff such as the pool staff and reception staff were very professional and friendly. The doormen in particular were not so… maybe the rain made them grumpy.. it’s a beautiful hotel - we enjoyed our stay here.

Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your kind comments about our pool, bar, breakfast, and the friendliness of several members of our team. We are sorry to hear about the issues you experienced with the room, particularly the odor, shower design, and the allocation of an accessible room. Please rest assured that your comments have been shared with our maintenance and front office teams for review and improvement. We also regret that your interaction with our doormen did not meet expectations, and this has been addressed internally. We are pleased to know that overall you enjoyed your stay and found the hotel beautiful. We hope to have the opportunity to welcome you back and provide an even better experience. Kind regards, Jesús López Guest Relations Manager

El Coro bar in Sofitel Santa Clara

トリップアドバイザーの評価 5.0/5

Brad D トリップアドバイザー認証口コミ

We have enjoyed many wonderful cocktails and great music at our hotel bar. The service is very attentive. Julian has been delightful to talk with and has been an excellent source for drink options.

Estimado Brad D, Agradecemos sinceramente su comentario sobre su experiencia en El Coro bar. Nos complace saber que disfrutó de nuestros cócteles y la atención de nuestro personal, especialmente de Julián. Esperamos darle la bienvenida nuevamente en el futuro para seguir brindándole momentos memorables. Jesús López Gerente de Relaciones con Huéspedes

Wonderful meal in Cartagena!

トリップアドバイザーの評価 5.0/5

Talia G トリップアドバイザー認証口コミ

We had a wonderful meal on our last night in Cartagena! Luis Angel was a wonderful server and made our experience so wonderful.

Estimada Talia G, Le agradecemos sinceramente por sus amables palabras sobre su experiencia gastronómica en nuestro hotel. Nos complace saber que Luis Angel contribuyó a que su última noche en Cartagena fuera memorable. Esperamos darle la bienvenida nuevamente en el futuro. Jesús López Gerente de Relaciones con los Huéspedes

Hotel Staff is amazing

トリップアドバイザーの評価 5.0/5

Crhistian C トリップアドバイザー認証口コミ

The pool staff and hotel staff have been nothing short of amazing. Their kindness and desire to help comes off as genuine. I really appreciated how they all made us feel at home. We interacted with Oscar P. and Seith at the pool and the butler Luis. That said everyone else was just as great.

Dear Crhistian C, Thank you for your wonderful feedback regarding our exceptional staff. We are delighted to hear that Oscar P., Seith, and Luis, along with the rest of our team, made your stay memorable and welcoming. Your kind words serve as an inspiration to continue providing our guests with outstanding service. We look forward to welcoming you back to Sofitel Legend Santa Clara Cartagena in the future. Jesús López Guest Relations Manager

との提携 TripAdvisor

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