Mercure Chiang Mai 4 gwiazdki

Ocena klientów (Ocena ALL) 4.9/5 Liczba opinii: 184

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183 Changpuak Road, SRI POOM, MAUNG DISTRICT, 50200 CHIANG MAI, Tajlandia

Opis

O hotelu

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

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Lokalizacja hotelu

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Tajlandia

Pozycja GPS:18.802206, 98.985593

Telefon
Faks +66 53 225 505

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.9/5  Liczba opinii: 184

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 271

Exceptional customer service

Ocena na stronie TripAdvisor 5.0/5

Doruk T Opinia zatwierdzona w TripAdvisor

Our stay at the Mercure Chiang Mai has been amazing. Our experience with staff have been a highlight. Hotel reception have been very helpful and kind. The rooms are older but spacious, clean have a good style. I would highly recommend this hotel to any visitors of Chiang Mai. I will definitely stay here again

Dissapointed

Ocena na stronie TripAdvisor 2.0/5

thierry a Opinia zatwierdzona w TripAdvisor

This hotel needs to upgrade BIG TIME if they want to stay and compete in the tourist market. I had the feeling that it us geared towards local tourists. My biggest concern is safe ad my first room had NO LOCKS: just a chain. The second room had a lock but heretoo very easy to break in. The rooms are showing lots of wear and tear. Simple and old furniture ( the beds are great by the way). The vathrooms gave had some sort of an upgrade however there are things missing ( like a towelrack). Rooms are NOT equipped for the modern technology: no USB ports to be found, spo bring your adaptors. The " restaurant" reminded me of a school cafetaria: the buffet has the same assortment everyday. There's no atmosphere to be found, definitely not a place to have a " romantic" date! It's also VERY noisy : music blasting every Thursday and Friday across the street. I believe there's a lack of communication between the several departments, which leaves the assistant manager having to clean up the mess ( and she doesn't deserve it because she truly was doing her best but couldn't di much as I had the impression her hands were tight by.managment). Again Metcure Chiang Mai must truly take a very critical eye to their hotel if they want to stay in the market. For the same price one can find much MUCH better hotels within the city offering a better quality of service

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay. We are truly sorry to learn that your experience fell short of your expectations and that several aspects of your stay caused inconvenience and disappointment. Please accept our sincere apologies for the issues you encountered. Your comments have been shared with our Engineering and Housekeeping team for review and corrective action. We sincerely appreciate your insights and thank you once again for your valuable feedback. Warm regards, Sirisook Moore General Manager

Nice place to stay in Chiang Mai

Ocena na stronie TripAdvisor 4.0/5

PKRajesh Opinia zatwierdzona w TripAdvisor

This was my second visit to the hotel. Overall, a good stay. The room was spacious. Even with an extra bed, there was sufficient room to move around. Facility is slightly old; however, no challenges were faced. Close to some attractions like the cabaret show, Chiang Mai boxing stadium etc. They also have shuttles to Sunday market, Saturday market, Jing Jai market, Maya mall etc. 7-11 and other shopping centers are nearby. Songthaews to Doi Suthep is at a walkable distance (may be less than a kilometer). Breakfast had items for almost everyone, though southeast asian dishes have an upper hand. I enjoyed most of the breakfast dishes over the 4 days. One area of improvement is the temperature of the coffee/tea. It is lukewarm at best. Overall, a good stay.

Dear PKRajesh, Thank you very much for choosing Mercure Chiang Mai once again and for sharing your experience with us. We are delighted to hear that you enjoyed your stay and appreciated the spacious room, convenient location near attractions and markets, as well as our breakfast offerings. It is always a pleasure to welcome back our returning guests. We also appreciate your constructive feedback regarding the temperature of the coffee and tea at breakfast. Please rest assured that we will review this with our culinary team to ensure improvements are made for a better dining experience. Your kind comments encourage our team to continue providing a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back again soon for another pleasant visit to Chiang Mai. Warm regards, Sirisook Moore General Manager

Are we talking about the same hotel?

Ocena na stronie TripAdvisor 5.0/5

John B Opinia zatwierdzona w TripAdvisor

As a regular guest of the Mercure I was stunned to read the most recent review. I must say the review does not match my very positive experiences of the hotel, its management and the staff. I have hot water and use the wi-fi to back up my iPad and phone without difficulty. If there are difficulties with anything, the hotel responds quickly and effectively. For example, I witnessed the testing of the modems and wi-fi setup, following a customer complaint in April. (The system was working). The most disappointing comments of the review were those on the staff. In all my time at the hotel, I have seen the staff always striving to meet the needs of the customers. They take pride in doing their job well. Many times I have seen them go beyond the call of duty. During the Chiang Rai floods the management and staff organised a trip to Chiang Rai to offer material and show their personal support to the hundreds of households which were underwater. In other words, these people care about others. They care about their community and about their customers.

An Unforgivable Collapse of Service – This Hotel Should Be Reconsidered by Accor

Ocena na stronie TripAdvisor 1.0/5

sawadee_1 Opinia zatwierdzona w TripAdvisor

As a Platinum member of the Accor loyalty program, I chose Mercure Chiang Mai expecting a stay reflective of the brand’s global standards. What I got instead was one of the most insulting, dismissive, and utterly incompetent hotel experiences I’ve ever endured—and I travel extensively, staying in dozens of Accor properties every year. Over a six-night stay, I had no hot water for three days. This happened during Songkran, when guests return to their rooms freezing, soaked, and exhausted—and the best this hotel could offer was lukewarm water that wouldn’t steam a mirror, let alone warm a human being. On top of that, Wi-Fi was completely non-functional on any mobile device for the entire duration. Both myself and my partner had to pay for our own internet access because the hotel offered no resolution, no assistance, and no follow-up. That’s right—a four-star hotel, offering zero actual connectivity in 2025. And the staff? A masterclass in apathy. The Duty Manager and Front Office Manager stared at me in silence as I voiced concerns—like mannequins trained to blink but not speak. No solutions, no urgency, no empathy. When the General Manager returned, instead of addressing the serious failures, she launched into a speech about how great the hotel is and how wonderful her staff are. It felt more like I was offending her friends than lodging a legitimate, well-documented complaint. To top it off, they offered a token gesture: 2 free nights. Out of 6. After half the stay was wrecked. After I had to self-fund services they were obligated to provide. After enduring silent treatment from supposed professionals who clearly don’t care. Mercure Chiang Mai doesn’t just miss the mark—it rips the whole target off the wall. If you value basic comfort, guest service, or being treated like a human being, do yourself a favor and book literally anywhere else. Accor needs to take a long, hard look at this property and ask whether it reflects their values. Because I can tell you from experience—it doesn’t.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 288 Liczba opinii 9.2/10 Lokalizacja
  • 437 Liczba opinii 8/10 Pokój
  • 410 Liczba opinii 9.3/10 Obsługa
  • 10 Liczba opinii 7.6/10 Internet
  • 210 Liczba opinii 8.3/10 Czystość
  • 170 Liczba opinii 3.5/10 Klimat
  • 163 Liczba opinii 7.7/10 Śniadanie
  • 133 Liczba opinii 9.2/10 Dobra oferta cenowa

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