Mercure Chiang Mai 4 gwiazdki

Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 120

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183 Changpuak Road, SRI POOM, MAUNG DISTRICT, 50200 CHIANG MAI, Thailand

Opis

O hotelu

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Nasze pokoje

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Lokalizacja hotelu

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

Pozycja GPS:18.802206, 98.985593

Telefon
Faks +66 53 225 505

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.8/5  Liczba opinii: 120

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 259

Sleepless in Chiang Mai

Ocena na stronie TripAdvisor 3.0/5

phillipn769 Solo travel - Opinia zatwierdzona w TripAdvisor

I have grown to love Chiang Mai and visit frequently; staying at the Mercure for a few of those times already (which I will add, have been very good experiences before). I would have stayed here more often, but they don't have a gym (there is a private gym nearby which is reasonably priced though) and the pool is not something I like to use too much. Anyhow, I arrived in town after a long flight and was keen on getting some rest. I didn't recognise anyone at the front desk, so I made an attempt to explain to them that I'm a regular in hopes of trying to expediate the check in process, but they seemed to insist on going through everything with me again (not really a big deal). The room I got was smaller than usual, which is fine (the rooms were already too big just for myself anyway). The thing with the room this time though, is that it is one of those with a door that can be opened up to access the neighboring room. Housekeeping kept banging against it with the vacuum cleaner which left me unable to rest that afternoon when I arrived. I was still taking work meetings during this visit and, because of the time difference with back home, I had to wake up early. So I can plan around housekeeping, I had come down to the front desk to just enquire about what time of the day I can expect them to reach my room. This seemed to have led to some misunderstanding, since they started leaving my room to much later in the afternoon. Which coincided with when I would finish work and will try to rest up before heading out into town. My attempts in explaining to them that I just wanted my room cleaned in the morning seemed to just make it worst (even leaving the door sign out to clean the room didn't change anything). One instance when there was a knock at the door, I was actually overjoyed thinking it was housekeeping finally, but instead was greeted by someone with another plate of fruit! I just wanted my room made! Some other things, power outlet by the study was broken; The Citrus restaurant staff still had a bit of trouble with collecting my orders (partly my fault I guess, since back home we call french fries, chips which might have led to some confusion). The chicken steak is still dry, but at least the pork chop was an improvement from the last time.

Dear Phil N, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Chiang Mai. We are truly sorry to learn that this visit did not meet the standards of your previous experiences, and we appreciate your loyalty to our property. We regret that the room allocation and the housekeeping schedule caused inconvenience during your stay. The situation with the connecting room and the associated noise, as well as the misunderstanding regarding your housekeeping preferences, should not have occurred. We will ensure that our team receives further training to better understand and accommodate guest requests, particularly for regular visitors such as yourself. Regarding the broken power outlet, we apologize for the oversight and will have our maintenance team address this issue promptly. We are also reviewing our restaurant service to improve communication and food quality, as we strive to provide a better dining experience. We appreciate your candid feedback on areas where we can improve, including the pool, and will take this into consideration for future upgrades. Your comments are valuable in helping us better serve you and all our guests. We sincerely hope you will give us another chance to provide you with the restful and pleasant experience you have come to expect from Mercure Chiang Mai. Please feel free to reach out to us directly for any assistance with your next booking. Warm regards, Sirisook Moore General Manager

Good

Ocena na stronie TripAdvisor 5.0/5

Monsiri M Opinia zatwierdzona w TripAdvisor

Nice Location good room and service. Near by Top supermarket which is very convenience for shopping and walkable to Changphuark Market. Nice time to walk in November as weather was very nice. Our room was clean and the staffs very friendly.

Dear Monsiri M, Thank you for your kind feedback and for taking the time to share your experience. We are delighted to hear that you enjoyed our convenient location, comfortable room, and friendly service. It is wonderful to know that the proximity to the Top supermarket and Chang Phuak Market added to the convenience of your stay. We are also glad that you were able to enjoy the pleasant weather in November during your visit. Your positive comments regarding the cleanliness of your room and the friendliness of our staff are truly appreciated. We will be sure to share your feedback with our team, as it serves as great motivation to continue providing exceptional service. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Sirisook Moore General Manager

AccorPlus benefits at the Mercure Chiangmai

Ocena na stronie TripAdvisor 5.0/5

wilsonhocw Friends getaway - Opinia zatwierdzona w TripAdvisor

1st stay here at the Mercure Chiangmai and booked 4 rooms under my AccorPlus Platinum. Deluxe rooms are spacious, and the buffet breakfast is a good spread of Thai and International dishes. Convenient location, and there's a TOPS supermarket besides the hotel. GOGO Bikes rental is also available at the open carpark (see photos).

Dear wilsonhocw, Thank you for choosing Mercure Chiang Mai for your recent stay and for sharing your feedback with us. We are delighted to hear that you enjoyed your time at our hotel and appreciated the benefits of your Accor Plus Platinum membership. It is wonderful to know that our deluxe rooms provided the space and comfort you were looking for and that our buffet breakfast met your expectations with its variety of Thai and international dishes. We are also pleased that you found our location convenient, with the proximity to TOPS supermarket and the availability of GOGO Bikes rental enhancing your overall experience. Your feedback encourages us to continue delivering excellent service and facilities for our valued guests. We look forward to welcoming you back to Mercure Chiang Mai for another enjoyable stay. Warm regards, Sirisook Moore General Manager

First time in North Thailand !

Ocena na stronie TripAdvisor 5.0/5

Ryan4848 Friends getaway - Opinia zatwierdzona w TripAdvisor

I planned my holiday to Chiangmai but suddenly heard that they have flooded, due all my trip was paid and everything checked there all is was fine, arrived there overall good ! Good to have this trip in Chiangmai, also I have stay in Mercure I got an upgrade, the room was huge, the food was ok, Thank you Khun Tara to looking after. The service was great !

Dear Ryan’a, Thank you for sharing your experience and for choosing Mercure Chiang Mai for your first trip to Northern Thailand. We are thrilled to hear that despite initial concerns about the weather, your holiday in Chiang Mai turned out to be a delightful experience. We are glad you enjoyed the room upgrade and found the accommodations spacious. It’s wonderful to know that our team, especially Khun Tara, provided great service and ensured you had a pleasant stay. Your kind words will certainly motivate our team to continue delivering exceptional hospitality. We truly appreciate your feedback and look forward to welcoming you back to Mercure Chiang Mai in the future for another memorable stay. Should you need any assistance with your next visit, please do not hesitate to reach out to us. Warm regards, Sirisook Moore General Manager

Okay, but...

Ocena na stronie TripAdvisor 4.0/5

phillipn769 Solo travel - Opinia zatwierdzona w TripAdvisor

I have stayed here before and often come to eat at the citrus restaurant here when I need to stay at other hotels. The place is a little run down, but the reason I come back was because of the wonderful people there. When I last dropped by in May 3 months ago, everyone was still there; I know staff come and go, but I was still a little sad that there was no-one there I recognised during my recent stay. Like most Accor hotels, they would normally provide a welcome treat like fruit or sweets or biscuits or nuts (last time Mercure Chiang Mai went even further with a little soft elephant toy), but they didn't have any of that this time. The chicken or pork steak I normally get from Citrus was dry as well. Not sure if the kitchen staff was changed as well. The wait staff was all changed though. Since they weren't the regular staff that knew my order already, they did struggle a little bit with it.

Dear Phillipn769 Thank you for taking the time to share your experience with us. We genuinely appreciate your loyalty to Mercure Chiang Mai and your continued patronage of Citrus Restaurant. It's heartening to know that our team has made such a positive impact on your visits in the past. We sincerely apologize that your recent stay did not meet your expectations, particularly in terms of the changes you noticed among our team and the welcome amenities you had come to enjoy. We understand how important it is to feel a connection with familiar faces, and we regret that this was not the case during your last visit. Your comments about the changes in staff and the quality of your meal are particularly concerning, and we will be reviewing these areas with our team to ensure that we maintain the high standards you have come to expect from us. Please know that we are committed to making improvements, and we hope to have the opportunity to welcome you back in the future, with the level of service and hospitality you deserve. Thank you once again for your feedback. Warm regards, Sirisook Moore General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 240 Liczba opinii 9.3/10 Lokalizacja
  • 338 Liczba opinii 7.8/10 Pokój
  • 356 Liczba opinii 9.4/10 Obsługa
  • 175 Liczba opinii 7.7/10 Czystość
  • 129 Liczba opinii 3.7/10 Klimat
  • 125 Liczba opinii 8.6/10 Jedzenie
  • 123 Liczba opinii 8.3/10 Śniadanie
  • 96 Liczba opinii 8.8/10 Dobra oferta cenowa

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