Hôtel Mercure Tours Sud 4 звезды

I stay at Accor hotels regularly and am almost always very happy with the service provided , but this was not the case at Tours. The hotel itself was adequate but our experience was marred by the attitude of the hotel manager who took against our dogs - who barked when they were left for a short time in our room during the afternoon - while we used the swimming pool. The dogs were paid for and we have never experienced hostility before at any Accor hotel , but the manager's attitude was intolerant and inhospitable . Why were we placed in a room across from his office if that is his attitude? He did not engage with us at all , unlike other staff who at Accor hotels are invariably courteous and charming. His behaviour spoiled our stay and we shall not be returning there.A pity , because the hotel is set near a beautiful park.

We stayed on the way back to the UK. The indoor pool was great for a stretch after a long drive. The hot tub was luke warm. The dog was welcome in the bar and restaurant .. The rooms were more IBIS than Mercure, but iwe had a quiet night sleep. Food was

First time we have stayed at this hotel during our regular travels through France to Spain. It doesn't look very inviting from the outside but....Wow...the inside is amazing. After a long drive through France it was great to be able to have a swim in the indoor pool and also make use of the steam room and sauna.Our room was huge with plenty of storage and the bathroom fairly large too with an excellent shower area! The bar area and restaurant are very welcoming and relaxing. We ate in the restaurant in the evening and the food was excellent and very good value. Service was very good too.Reception staff were very helpful and informative advising us on the local area and the use/opening times of the indoor pool area.My only disappointment is that we haven't 'found' this hotel before and that we stayed only one night.....next time two or three nights to enable us to explore the local area and the nearby town.

In the last year, I had a nice experience when I stayed in Mercure Nantes Sud. It is a good hotel with a good estructure, especially the swimming pool, the jacuzzi, the gym. I decided to repeat this experience in this year, staying in this with my Family.Now, the experience was very bad. The installations are used for classes offered for the city community. When we decided to use the swimming the pool, there were hidro-gymminastic classes. The Jacuzzi was occupied by the class people during hours as the sauna. It was impossible to use the installations.I payed for a hotel that offers this installations as included price. My selection was made because they were good options.I believe that the Hotel manager wants to reduce the costs of the operation. But, the first selection of the services is in direction of their guests, not for external people.Accord needs to know if they want do have a hotel or a gym. It is a very bad example of administration. A way to show how to lose clientes.

Clean and tidy, no use of chemical airfreshners in the room. At last clean fresh air. Restaurant not too bad, reasonable choices on the menu, service very good. No traffic noise heard from the room. Nice walk to the nearby lake, good exercise after the driving. Staff very welcoming.

Mercure Tours Sud is unique.Staff at check in was very efficient. Hotel easy to walk in. There is an outdoor swimming pool.The restaurant served a very tasteful food. I loved it.Beautiful village view from the window from my room.Quite far from the city but it was our choice. I would be there again without doubt.

My family and I stay here every year as we travel through France.its perfect,just a minute off the motorway.there is a pool and spa, the rooms are big and comfortable the children are very relaxed and love the pool.they can easily fall asleep afterwards breakfast is lovely and the staff are all wonderful and polite.they make you feel very welcome.

I got in quite early and was able to go to the fitness and enjoy the jacuzzi and the spa. Dinner was great and thank you for the Mercure to upgrade me. Next morning I went to the fitness to spin the legs for 40 minutes Very quiet room

Regular Accor group user. We arrived at 3.30pm to be told room not ready so fortunately room re-allocated. Room & lift & corridor though clean were tired, scraped & worn. First in Restaurant at 7pm for dinner only got the main course at 8.20pm, really slow with no explanation. Worst stay with Accor yet. Where has it all gone wrong? Expensive for this level of service.

Arrived tired from the road, receptionist polite and friendly, room well laid out and spacious, bed very comfortable, meal at the hotel was good, on the whole; asked for a steak 'a point' (medium), it arrived looking more 'bien cuit' (well done), waiter apologised and returned with a new plate and a perfectly cooked (to my taste) steak. No compensation for the extra wait and inconvenience offered.

A very nice hotel, good accommodation, good food situated a long distance from Tours city centre. Rooms are good with air-con, fridge and hot drink facilities. If you don't want to drive into Tours you can walk 20 mins to the centre of Joué-lès-Tours and take the tram (4Euros for two). The hotel is near to a dual carriageway but the traffic noise is not intrusive. The hotel is only let down by its location and I would only recommend it for a stop-over.

Hotel is well situated close to the main road. Room really need to be refresh espeacially if you compare with most of other Mercure. We stay in a room sold for 3 but actually it was 2 single bed plus a sofa bed, which was OK. The A/C was set to heat which is normal for December but the room was really warm. we had to sleep with the window open all night ! Breakfast was OK. Facilities are nice but there is no towels in self service at the swimming pool. For a one night stop it was Okay.

Could not fault this at all. I stayed with my wife and two boys (11 & 9) for 1 night in a family room with breakfast en route to south west coast of France. It was handy for the motorway but everything was superb.

The restaurant was nice but not very friendly. The internet did not work. they said it was Sunday, and the guy who could fix it didn't work today. My daughter five year old who had been promised to watch Peppa Pig with her dad after a long journey was not impressed, her dad wasn't too impressed either.

We stayed here as a one night stop-over on our way to Eurotunnel. It was quite simply one of the nicest Mercures we have ever visited. It is very easy to find, conveniently close to the A10 motorway but in a quiet location. The hotel is situated next to a chateau whose grounds, including extensive woodlands, a park and a large lake, are now public open space. As we were travelling with our dog we really appreciated the excellent traffic free walking opportunities. The hotel has its own large, free car park. It provides luggage trollies so loading and unloading the car was no problem. The room was modern and well equipped. Service from all staff was friendly, helpful and efficient. The hotel restaurant provided good food in a pleasant atmosphere. There is a shopping centre just 2 minutes drive from the hotel so we were able to stock up with last minute purchases of French wine before heading home the next day. As far as we were concerned this was a perfect hotel for our needs. We shall certainly be returning.