巴黎里昂火车站诺富特酒店 4 星

We booked a suite and we were really comfortable. The staff were courteous and always ready to help. The pool came in handy to tire out our little ones. It is brilliantly located to the station making getting around Paris easy. Our room wasn't ready when we arrived however after a bumpy start we've had a great stay. The hotel made up for it with a free breakfast and we had late check out on our last day. Would certainly recommend to others.

we had a family visit for kids holidays so we could show kids the city and some key landmarks. this place is a disaster - i would advise not to waste your money here. poor quality rooms, even if you pay more you get same size!!! so whether you are two or four people it’s the same size!!! on top of it they provide 1 bottle of water for 4 people including kids. the duty manager flatly refused to provide any more water!!! parking is no go - if you have a mid size vehicle forget it. there is no staff at entrance to help you offload your stuff and inside as well. no concierge just one reception desk.

The room firstly was cramped as all the space was taken up by the bed and sofa/bed. I put a do not disturb sign but they still entered and touched all my personal belongings and make up which I’m very particular about as I have very sensitive skin. I made a complaint but all they said was it won’t happen again. The swimming pool shower only had cold water and there were no hair dryers and no showers in the women or men’s changing rooms. I complained and again nothing was done as again the following day the shower was still cold! The soup they served was stone cold even though they supposedly heated it, I didn’t complain as it was nearly midnight! However I did say so in my email. They now are offering me 100 loyalty points! Why would I care about being loyal when my experience was not great and they aren’t trying to put things right? Instead they are just being disrespectful and difficult. They lack empathy and think it is not their job to be polite and respectful! They have a very aggressive tone in their emails and somehow think people are going to come back and be loyal to their hotel?! Undoubtedly the worst in dealing with customers feedback! I have stayed in other hotels around the world and when something hasn’t gone right they have acknowledged and gone above and beyond to put it right

Great 6 days stay, great place to stay and Paris, near access to RER:metro, breakfast is nice, different type of fruit would be great. Bathroom glass wall actually can be transparent by press the button, so it is not a problem for us faimily.

Very comfortable room, soundproofing great and food very good. Big thanks to Yen, Loriane and Marlene especially, & to all the staff. A splendid breakfast, & kind regards to all the breakfast staff too. I hope to return to you in 2 weeks or so. I went in the pool once, very enjoyable though deeper than I realized. As I went down the stairs it came up to my neck. I am 5ft. 2in. I especially liked the Rituals shower gel & body cream in the room.