Novotel Париж Лионский Вокзал 4 звезды

The room firstly was cramped as all the space was taken up by the bed and sofa/bed. I put a do not disturb sign but they still entered and touched all my personal belongings and make up which I’m very particular about as I have very sensitive skin. I made a complaint but all they said was it won’t happen again. The swimming pool shower only had cold water and there were no hair dryers and no showers in the women or men’s changing rooms. I complained and again nothing was done as again the following day the shower was still cold! The soup they served was stone cold even though they supposedly heated it, I didn’t complain as it was nearly midnight! However I did say so in my email. They now are offering me 100 loyalty points! Why would I care about being loyal when my experience was not great and they aren’t trying to put things right? Instead they are just being disrespectful and difficult. They lack empathy and think it is not their job to be polite and respectful! They have a very aggressive tone in their emails and somehow think people are going to come back and be loyal to their hotel?! Undoubtedly the worst in dealing with customers feedback! I have stayed in other hotels around the world and when something hasn’t gone right they have acknowledged and gone above and beyond to put it right

Great 6 days stay, great place to stay and Paris, near access to RER:metro, breakfast is nice, different type of fruit would be great. Bathroom glass wall actually can be transparent by press the button, so it is not a problem for us faimily.

Very comfortable room, soundproofing great and food very good. Big thanks to Yen, Loriane and Marlene especially, & to all the staff. A splendid breakfast, & kind regards to all the breakfast staff too. I hope to return to you in 2 weeks or so. I went in the pool once, very enjoyable though deeper than I realized. As I went down the stairs it came up to my neck. I am 5ft. 2in. I especially liked the Rituals shower gel & body cream in the room.

Friendly staff and a very good location. We book this hotel because we were arriving late in Paris so this was ideal. The rooms were lovely and so were the staff. We tried to use the pool but it was overrun with younger children eating and drinking in the pool - that was ok though as they were just enjoying themselves! I would advise you to get anything you need from the shop before it becomes dark. As a woman, I was harassed walking to the local shop across the square- not the fault of the hotel though. An Uber was easy to book in the morning from the hotel I must add. I would return as the room and hotel was lovely.

When we checked in later in the day we had a couple of problems in the room. The safe wouldn't reset and lock and staff had to come and reset it for us. Curious as such a procedure is usually simple enough. The air-con wouldn't power-up and the 'engineer' wasn't on duty. The speed-dial on the room phone to call Reception did not connect to anything (Front Desk told me I should use another method, dialling '0' or similar, but I was by then downstairs face-to-face with them). Check-in had been good, but these matters didn't create the best first impression of the room. The air-con was fixed the next day. The location is convenient esp at a stop-off point to/from trains headed east or south. But as with the neighbourhoods of most major stations the feel is transitory, pretty gritty and there are vagrants around. There was also a feel in the room that anything a guest might conceivably imagine to steal, was thus not provided. No glass, china, or cutlery. Little wooden stirrers for hot drinks. Small paper cups for drinks. However there were dressing gowns and a usefully sized room-fridge. The room was surprisingly quiet, we heard more or less zero noise from other guests. The bed comfortable, the staff amicable. The children enjoyed the play area and swimming pool.