メルキュール ブダペスト キャッスル ヒル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 521 件のレビュー

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Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, 1013 ブダペスト, ハンガリー

説明

ホテルのその他の情報

  • 城地区まで徒歩5分、市の中心部までメトロで数分

  • スタンダードルーム343室(うちツインルーム215室)、プリビレッジルーム40室、ジュニアスイート7室

  • アラカルト、世界各地の料理をご用意したグループレストラン

  • 8分割まで可能なミーティングルーム(10～300名収容可能)

  • 専用駐車場2か所: 屋内有料駐車場(40台)、屋外駐車場(30台分とバス用エリア)

当ホテルの客室

ホテル所在地

メルキュール ブダペスト キャッスル ヒル

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda
1013 ブダペスト
ハンガリー

GPS:47.498822, 19.027326

電話番号
ファックス +36 1 488 8178

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

THE STATION

共に食事をすることは、ハンガリーのストリートフード文化の原点。当レストランでは、ビストロ＆グリル、フィット、ハンガリー料理をご用意しております。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  521 件のレビュー

トリップアドバイザーの評価  4.0/5  156 件のレビュー

好立地

お客さまの声 4.0/5

匿名 ビジネス - 確認済みレビュー すべて

駅から近く、観光地も近かったです。

Great Location

トリップアドバイザーの評価 4.0/5

465beckyc ファミリー - トリップアドバイザー認証口コミ

Our personal experience was a good one despite recent poor reviews. Yes, we requested a twin room & got a double bed. However, I slept on the sofabed, and it was comfortable! We were room only, so I was unsure about food as we had none. There is a local supermarket at the back of the hotel which is useful & tea/coffee making facilities in the room. The room was quiet although located near a busy road/train station. Be patient at check-in !! It takes quite a while to be seen & it's not the warmest of welcomes just very different to what I've experienced before & I work in customer care, so I'm probably quite critical. There are lifts that are quick. Use your hangar to keep out housekeeping as although they start early, they come back later if needed. I can only say our experience (myself & my 19 yr old daughter) was good. It's a 2 min walk from the Metro, which is why this was so good for us. This is a good option if u don't want to stay in the city as that one is noisy!

Rude Duty manager

トリップアドバイザーの評価 1.0/5

Amal S トリップアドバイザー認証口コミ

Group of 33 all elderly age from 65 to 85 from London travelled by coach from Prague to Budapest. Our tour agent had boked this hotel and paid well in advance and had received confirmation letter. To our surprise the duty Manager was so rude with our Tour Manager in spite of him showing booking confirmation letter. We had to contact our tour operator in London and with great difficulty we at last got the room and it was almost 2 am. Some members who had requested twin beds were given double bed sharing same quilt. next day when requested twin beds and walk in shower as some members were disabled manager told you can have either walk in shower or twin bed not both. The lady in photo 3 was asked to sleep on sofa as there were no twin beds. When we told the manager we are going to write in trip advisor - he replied arrogantly - its not my fault. How can such a hotel with international reputation miss our booking when they had received full payment. the duty manager need to be sent for customer care course so he can learn how to handle customers.

Disaster in booking confirmation

トリップアドバイザーの評価 1.0/5

Suryakant S トリップアドバイザー認証口コミ

I am worldwide traveller staying in similar hotels but never came across such rude behaviour from Manager on reception desk We were travelling in a group with guide from London On arrival around 11 pm we were told that there was no booking Our guide showed confirmation from reservation centre but it was not accepted We were all held up in hotel lounge no apology no curtesy no welcome drink and we’re treated like beggars Ultimately after 2 hours of waiting their reservation centre confirmed booking and rooms were allocated We almost accused our guide of failing to get written confirmation But on contrary he showed email of confirmation We seek full compensation for suffering caused by Mercure with no fault of ours This is serious issue concerning health conditions of our group all between age of 70 and 85 and freebies of drink vouchers and water cans cannot absolve damage Fellow travellers always carry hotel confirmation from hotel you are staying and not central reservation office somewhere you are not aware

performance of the duty manager

トリップアドバイザーの評価 1.0/5

oewamember トリップアドバイザー認証口コミ

We were a group of 32 OAPS in the age group 70 – 80 had booked at this hotel for 2 nights, from 10th September. We had travelled in a coach from Prague and arrived at the hotel after 10PM. Our tour operator in London had booked and paid upfront and our accompanying tour manager had the confirmation letters of all the hotels we were staying on his phone. Our tour manager went to the desk expecting to pick up our room keys. He was met by the rude duty manager, who on checking his computer told the manager that there was no booking. He would not accept the booking reservation on his phone. The duty Manager wanted hard copy of the confirmation. All 32 of us very tired, had to camp in the reception area whilst the mess was sorted out. Our team leader approached the reception if they could provide any drinks as it was going to be long night. The reply was every thing was closed and staff had gone home. The team leader requested drinks from the vending machine. This was declined because the staff had no access to the machine. Ultimately, they gave us some water. It was past 1AM (after midnight) we were given room keys with the excuse that the head office had not supplied the onsite hotel with confirmations. It was nearly 2 AM before we were able to go to sleep, and could not have longer sleep in because of the scheduled excursions. I am 84 and my wife is 82 and this was a dreadful experience. Next day when we returned back from our excursions, the manager told our tour manager that a letter of apology was on the way and all OAPS could have a free drink from either the bar of the coffee shop. I am afraid a free drink will not wash off the rude and poor performance by the management team of an international chain of hotels. Perhaps a customer relation refresher course may help.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 258 件のレビュー 9.5/10 ロケーション
  • 328 件のレビュー 6.6/10 客室
  • 267 件のレビュー 7.7/10 サービス
  • 13 件のレビュー 3.7/10 インターネット
  • 162 件のレビュー 7.7/10 朝食
  • 159 件のレビュー 4.9/10 快適さ
  • 133 件のレビュー 4.8/10 清潔さ
  • 66 件のレビュー 9.3/10 雰囲気

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