Меркюр Отель Гамбург ам Волькспарк 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 198

Гарантия
лучшей цены
Меркюр Отель Гамбург ам Волькспарк - Image 1
Меркюр Отель Гамбург ам Волькспарк - Image 2
Меркюр Отель Гамбург ам Волькспарк - Image 3
Меркюр Отель Гамбург ам Волькспарк - Image 4
Albert Einstein Ring 2, 22761 ГАМБУРГ, Германия

Описание

Особенности отеля

  • В 25 минутах ходьбы от стадионов «Фолькспаркштадион» (ФК «Гамбург») и «BARCLAYS Арена»

  • Один ребенок в возрасте до 16 лет может проживать в номере родителей бесплатно.

  • Парковка в гараже 13 EUR/сутки, места ограничены, зарядка электромобилей в 100 м.

  • Восстановите силы в Фолькспарке, спортивном центре VAF - или арендуйте велосипед.

  • Автобусы № 2 и № 3 останавливаются прямо у входа в отель

Наши номера

Расположение отеля

Меркюр Отель Гамбург ам Волькспарк

Albert Einstein Ring 2
22761 ГАМБУРГ
Германия

GPS:53.574836, 9.889451

Телефон
Факс +49 40 89952333

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 198

Рейтинг TripAdvisor  4.0/5  Отзывов: 883

A great stay at Mercure Hotel

Примечание: Tripadvisor 5.0/5

Miloš Đ Реальные отзывы TripAdvisor

First of all, I was surprised that it for free for my 13 year-old-son. It is not in the city center and not close to the metro, but there is an express bus number X3 and another one is just 3 that can take you right to the center in 15 to 20 minutes. The hotel is great, breakfast is great. The staff was so nice and helpful. The hotel and the room are so clean. Everything looks so new. The pillows were too soft but we found another one in the drawer. We stayed only two nights but there was nothing we could complain about. Hamburg is a beautiful city, too. The weather was sunny for 3 days and maybe that is a reason we simply loved everything about the trip. Would definitely come to this hotel again.

Dear fun2and2travel, thank you very much for your comments on your stay at the Mercure Hotel Hamburg am Volkspark. We are very happy about your words of praise. Of course, we will be happy to pass on your positive appreciations to our team. Your satisfaction is the best reward for our employees, who work day after day to provide you with an impeccable service. My team and I look forward to welcoming you back on your next trip to Hamburg.

Should have been 5 out of 5, 3 out of 5....

Примечание: Tripadvisor 3.0/5

TamMc92 Семьи - Реальные отзывы TripAdvisor

I came over to Germany with my 10 year old Son for the Hamburg match and to do some other activities during our 3 night stay. The hotel was very clean, the staff outwith the bar were also very pleasant and couldn't help enough which was very professional to see. The food selection was very good and we thoroughly enjoyed our breakfast there before heading off out to explore. 5 out of 5 until we asked to watch some German football in the bar... I asked the man at the bar if he could switch a match on as I noticed they were advertising Sky Sports games and Bundesliga 1 and Bundesliga 2 matches. I was ABRUPTLY told NO. I was pretty confused ( also due to the language barrier) but I then asked for another game and was told NO and that I was to go and speak to the service desk. I want to make it clear he absolutely understood that I was asking for the football! The man whom I spoke to was very helpful throughout our stay and solved the issue. The bar was empty when I asked but the football couldn't have been put on quick enough when other residents ( I'm assuming, German) where in the bar. This is why I have gave the 3.5 star rating which was a shame. It really did ruin part of our experience as I felt we weren't made to feel that welcome after this incident.

Dear TamMo, Thank you very much for taking the time to write to us after your stay at the Mercure Hotel Hamburg am Volkspark and deeply regret that the services provided did not meet your expectations. For the inconvenience caused, we kindly ask you to I apologize. The hotels of the Mercure brand make every effort to offer you the best quality of service during each of your stays. Your opinion is therefore of great interest to us. Rest assured that we have taken steps to prevent such occurrences in the future. Thank you again for your comments. We hope to regain your trust during one of your next nights and look forward to welcoming you back soon.Best regards Your host Cornelia Spiller

nice place with excellent food

Примечание: Tripadvisor 5.0/5

Sarah E Деловые путешественники - Реальные отзывы TripAdvisor

The hotel was quiet and clean, the staff was polite. But the breakfast buffet was suburb and the bar menu was quite good. It is a short walk to DESY. There are not many restaurants nearby, but as I said the hotel food was much better than average. It seemed to have many guests even this last week of November.

Hello Sarah, thank you very much for your stay in our hotel, we are pleased that our team was able to make your stay with us a pleasant one. Our kitchen team will be delighted to hear your compliments about the food. Maybe we can be your host again when you are in Hamburg again - we would be very happy. Greetings from Hamburg - Cornelia Spiller Manager

Not really a 4-star hotel

Примечание: Tripadvisor 3.0/5

WorldExplorer_1111 Деловые путешественники - Реальные отзывы TripAdvisor

The quality of the hotel does not represent a 4-star hotel. The bathroom was kind of dirty. Same issue with curtains. The doors from the room were damaged and unrepaired. I could spot a bunch of small low-cost unprofessional "bricolage" repairs in various places of the bathroom. A side board mounted above the bathtube was leaking when using a shower. The ventilation in the bathroom did not work and it was not posible to open the window completely, which resulted in dense air both in the bathroom and in the room. But the breakfast was good and internet worked quite well.

Dear WorldDiscoverer_1111, thank you for taking the time to write to us after your stay at our hotel, and we deeply regret that the services offered did not meet your expectations. We sincerely apologize for the inconvenience caused. MERCURE brand hotels do their utmost to provide you with the best quality of service during each of your stays. Therefore, your opinion is of the utmost interest to us. Moreover, we can assure you that we will take the necessary measures to improve the quality of the above-mentioned services in a sustainable way. We are glad that you enjoyed our delicious breakfast so much and that we could give you a good start into the day. Thank you again for your comment. We hope to regain your trust at one of your next overnight stays and look forward to welcoming you back soon. With kind regards Your hostess Cornelia Spiller Hotel Director

Accor membership means nothing here

Примечание: Tripadvisor 1.0/5

AtCheshire Деловые путешественники - Реальные отзывы TripAdvisor

As a Platinum member we would normally be upgraded to the best available room. On check-in we were told upgraded to a comfort room, however the comfort rooms are meant to be overlooking the inside courtyard and therefore quiet. The room we were allocated was in my opinion a standard room at the front of the hotel, all we can hear is traffic and other doors slamming. As a platinum member we are also supposed to get a welcome gift, when I queried this, the guy on reception checked his list and asked when we made the booking, which was the previous day, he said the list was printed at 08:32 today and we weren't on it. Told he would sort it, on return to the room later in the evening, still no welcome gift in the room. Also on check-in when asked about the upgrade, we were told the privilege rooms were fully booked, yet on the Accor app they were still available to book, despite this he still said we had the best room available. Sorry to say that we will not book this hotel ever again as they have no regard to regular Accor frequent travellers.

Dear AtCheshire, it is with great regret that I read your feedback about our hotel and services. I would like to formally apologize to you. I will review this incident internally in the next few days and send you further feedback and compensation. To do so, please contact us at our hotel address H1659-fo1@accor.com Until then, I remain with kind regards from Hamburg Your hostess Cornelia Spiller Hotel Director

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 734 Отзывов 8.5/10 Расположение
  • 1 357 Отзывов 6/10 Номер
  • 1 094 Отзывов 8.7/10 Сервис
  • 17 Отзывов 8.9/10 Интернет
  • 893 Отзывов 8.3/10 Завтрак
  • 708 Отзывов 5.4/10 Комфорт
  • 559 Отзывов 7.4/10 Чистота
  • 287 Отзывов 4.7/10 Еда

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