Novotel Саншайн-Кост Резорт 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 4 123

Гарантия
лучшей цены
Novotel Саншайн-Кост Резорт - Image 1
Novotel Саншайн-Кост Резорт - Image 2
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Novotel Саншайн-Кост Резорт - Image 4
Ocean Drive, Sunshine Coast, 4564 ТВИН УОТЕРС, Австралия

Описание

Особенности отеля

  • Кафе, бар и ресторан со шведским столом при отеле

  • Собственная лагуна с морской водой

  • В пешей доступности от пляжа с пляжной патрульной службой

  • С услугой MyGlass участники Le Club Accorhotels смогут сэкономить на напитках

  • Услуга MyKids от Le Club AccorHotels: меню «все включено» и развлечения для детей

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Расположение отеля

Novotel Саншайн-Кост Резорт

Ocean Drive, Sunshine Coast
4564 ТВИН УОТЕРС
Австралия

GPS:-26.631233, 153.097443

Телефон
Факс +61 7 5448 8001

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.9/5  Отзывов: 4 123

Рейтинг TripAdvisor  3.3/5  Отзывов: 411

Not Worth the Money

Примечание: Tripadvisor 3.0/5

ChristineE173 Реальные отзывы TripAdvisor

We came to spend time with my Sister. We have been travelling around Australia and hotels have been clean and the staff very helpful. As expected after our previous trips to Australia. This resort was very expensive looked lovely online, but don’t be fooled! We stayed in an over lagoon bungalow and my sister and brother in law next door. If money was spent on freshening up the resorts it might be improved. Holes in curtains, dirty fans and vents housekeeping hit and miss. Shower leaked and not many plug sockets in convenient places and only one bedside lamp. Beach furniture dirty and never cleaned. The staff certainly haven’t been to any hospitality school have no idea on customer service. Breakfast is ok but lunch and dinner are nothing to write home about no table service as such and menus very boring. We went out most nights. Also asked for drinks at bar and deserts all out if stock. WiFi non existent in rooms. Music load when on beach by lagoon and if something on at Lily’s more noise. It’s sad as this was treasured time with my family and I’ve stayed in better hotels of this group and this I can say matches up to some very bad hotels in UK resort’s! Not what I expect in Australia. Reading other reviews now I can see that the hotel are not listening to the criticism.

Dear Christine, Thank you for sharing your feedback. I’m truly sorry to hear that your stay didn’t meet expectations. We understand how important great service and well-maintained facilities are, and we’re disappointed we fell short for you. Your comments have been shared with our team as we continue working to improve our guest experience. We’d love the opportunity to welcome you back for a stay that better reflects the standards we aim to deliver. Regards, Kirsty Guest Service Agent Novotel Sunshine Coast Resort

Family break

Примечание: Tripadvisor 4.0/5

cardeb Реальные отзывы TripAdvisor

Good location, out of town centre. good sized pool. Check in was great, staff friendly, helpful, gave all information and map of resort. Room, tired, in dire need of attention. Sliding door to bedroom and outdoor patio would not lock. Sofa's sagging and need replacing, furniture outdated. paint on door frame was peeling off. Shower had silicon parting from glass at door edge, sticking out, it was sharp. kitchenette cupboards needed cleaning. Nice outdoor table and chairs. TV's - channels either non existent or kept cutting out. Fridge bigger than the usual tiny bar fridge and had a freezer compartment. Activities available, kayaks, catamarans, volley ball, games room, gymnasium. Restaurant - food is repetitive, another restaurant is needed to give more choice of meals. Breakfast, staff friendly and good buffet. Kangaroos lounging in grounds. Check out, friendly and fast.

Dear Cardeb, Thank you for sharing your feedback. I’m truly sorry to hear that your stay didn’t meet expectations. We understand how important great service and well-maintained facilities are, and we’re disappointed we fell short for you. Your comments have been shared with our team as we continue working to improve our guest experience. We’d love the opportunity to welcome you back for a stay that better reflects the standards we aim to deliver. Regards, Kirsty Guest Service Agent Novotel Sunshine Coast Resort

Wtf I’d rather holiday in f Bali absolutely a over priced out dated

Примечание: Tripadvisor 1.0/5

David F Реальные отзывы TripAdvisor

Service is very poor. You wouldn’t mind paying a lot of money if you got service and facilities that match dated expensive and sadly no service at all

Thank you for sharing your feedback. I’m truly sorry to hear that your stay didn’t meet expectations. We understand how important great service and well-maintained facilities are, and we’re disappointed we fell short for you. Your comments have been shared with our team as we continue working to improve our guest experience. We’d love the opportunity to welcome you back for a stay that better reflects the standards we aim to deliver. Regards, Lea Front Office Assistant Manager Novotel Sunshine Coast Resort

A great family getaway

Примечание: Tripadvisor 4.0/5

tahneem6890 Реальные отзывы TripAdvisor

Honestly after reading some of the reviews online I was a bit worried about our stay with my family of four plus our extended family. Checking in was a little slow and finding our car park and room took a minute even with the map, we went for a walk without our luggage first so we could comfortably find our room. Honestly I would recommend this if you are unsure of where you are going. Once we established our “base” moving around the resort was a breeze. Our room was tidy and clean, a little bit worn but overall we were happy. An extra bin in the room and a floor mat at the patio door would have not gone astray, trying to stop the kids walking sand into the room wasn’t easy. We had a great day swimming and lounging by the pool and enjoyed the cocktails on offer and the shade from the umbrellas. We had one dinner onsite and I was pleasantly surprised at the food, it was good. I specifically had the chefs paella special and it was 10/10 fantastic. Overall I would stay here again as a quick getaway from home. We didn’t need to hook into the wifi as Telstra had great reception anyway so there was no need.

Thank you for taking the time to share such thoughtful feedback. We’re so pleased to hear that you and your family enjoyed your stay — especially relaxing by the pool and dining with us. I appreciate your helpful suggestions regarding room amenities, and I’ll be sure to pass them along to our team for review. We’re delighted to know you’d stay with us again and look forward to welcoming you back for another enjoyable getaway soon. Warm regards, Lea Front Office Assistant Manager Novotel Sunshine Coast Resort

In need of TLC

Примечание: Tripadvisor 3.0/5

Raymond W Реальные отзывы TripAdvisor

The resort is nice, but is it saying something that the lobby is the highlight? Of course it is shiny and very nicely decorated, with a good restaurant, coffee/snack bar, and indoor/outdoor bar. But the rest needs a remodeling! Our room was a bit distant from the lobby, which I don’t mind. It gives an opportunity to walk and gaggle at the resident kangaroo family, the dragon lizards, or the turkeys that roam the grounds. What I did mind was the lack of wifi - is this a first world problem to complain about no room wifi, having to go to the lobby to get work done? Had conniption fits with draining my data eSIM because I never expected to use so much. The room felt damp, given how much it was raining, and the shower drain was infested with tree roots which delayed water drainage. Housekeeping was spotty - some days we had a great service, other days towels were incompletely replaced. Given the heavy rains, resort drainage was also plus/minus. Walkways were sometimes flooded and presented slip/fall risk. If the resort invests in upgrades, wifi repeaters, and landscaping, then it would be as fantastic as the lobby would seem to predict!

Thank you very much for sharing such detailed feedback. We’re glad you enjoyed our lobby atmosphere and the beautiful wildlife around the resort. I am sorry to hear that some aspects of your room experience and the resort facilities fell short of expectations. Your comments regarding Wi-Fi, maintenance, and housekeeping are truly appreciated and have been shared with our management team as we continue to improve our guest experience. We hope you’ll consider returning in the future to see the positive changes we’re working toward. Warm regards, Lea Front Office Assistant Manager Novotel Sunshine Coast Resort

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Другие интернет-пользователи оценили наш отель

  • 1 051 Отзывов 8.6/10 Расположение
  • 2 919 Отзывов 4.7/10 Номер
  • 2 324 Отзывов 6.5/10 Сервис
  • 27 Отзывов 0.9/10 Интернет
  • 1 411 Отзывов 4.5/10 Еда
  • 1 042 Отзывов 3.3/10 Чистота
  • 996 Отзывов 5.5/10 Атмосфера
  • 925 Отзывов 4.2/10 Комфорт

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