Novotel Саншайн-Кост Резорт 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 4 098

Гарантия
лучшей цены
Novotel Саншайн-Кост Резорт - Image 1
Novotel Саншайн-Кост Резорт - Image 2
Novotel Саншайн-Кост Резорт - Image 3
Novotel Саншайн-Кост Резорт - Image 4
Ocean Drive, Sunshine Coast, 4564 ТВИН УОТЕРС, Австралия

Описание

Особенности отеля

  • Кафе, бар и ресторан со шведским столом при отеле

  • Собственная лагуна с морской водой

  • В пешей доступности от пляжа с пляжной патрульной службой

  • С услугой MyGlass участники Le Club Accorhotels смогут сэкономить на напитках

  • Услуга MyKids от Le Club AccorHotels: меню «все включено» и развлечения для детей

Наши номера

Take advantage of our Flight + Hotel offers

Discover
Discover

Расположение отеля

Novotel Саншайн-Кост Резорт

Ocean Drive, Sunshine Coast
4564 ТВИН УОТЕРС
Австралия

GPS:-26.631233, 153.097443

Телефон
Факс +61 7 5448 8001

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  3.9/5  Отзывов: 4 098

Рейтинг TripAdvisor  3.2/5  Отзывов: 415

Novotel disappointment.

Примечание: Tripadvisor 2.0/5

KWethereld Реальные отзывы TripAdvisor

We went to twin waters about 35 years ago with our family. It was new then and was wonderful. We decided to go again even though the reviews were bad and as I thought we were very disappointed. I’ll start with reception. We weren’t welcomed at all. I’m in a wheelchair and I asked if someone could help with our luggage and was told they would and nobody came and then we were told to just park the car behind the resort near our room and we had to try and get our luggage to the room ourselves. The reviews said the resort had been refurbished but our room had not! We had room 182, a king suite, lagoon view room with a kitchenette. The room was old, dirty, walls scuffed, Fridge dented, mould in the toilet and bathroom and weird flying ants everywhere. There was dirty linen that had been left on the table and a cleaning lady came to collect it about an hour after we had been in the room. It was disgusting! I asked for the AC to be adjusted to 19 as it was on 21 which is too hot for me. I know they’re preset but can be adjusted but this was refused twice! I’m in a wheelchair. There wasn’t very good accessibility and only one ramp to the main areas that was constantly blocked off and I was unable to access the main areas. I wasn’t able in the pool area either. They advertised a kids club but there wasn’t one. We went with our grandson who’s 5. They had a kids ‘room’ of sorts. It had a tv that played the same movie over the 4 days we were there. There was an Xbox that only 2 kids could play at a time and not much else. The room had old dining chairs and that’s it. They could’ve painted it in bright colours and had bean bags on the floor etc to make it fun for kids. You couldn’t charge anything to the room. Everything extra like drinks or food had to be paid by cash or credit card. I couldn’t call reception from our room phone. All the times I tried I got other guests rooms which was embarrassing. I also couldn’t call housekeeping as nobody ever answered. I went to reception to tell them about all the issues we had but they didn’t care. There were no solutions to anything. The only good thing was breakfast every morning. I had booked the special Xmas eve buffet dinner as fresh seafood was advertised. There wasn’t any fresh seafood. I had promised my husband and he was disappointed to say the least. Over Xmas there was heavy rain and the roof was leaking in the main areas. The staff placed buckets on tables where people were dining. The whole experience was very disappointing. We will NOT be going again and I will not recommend it to anyone. Novotel should consider their phones, accessibility, welcome, helping guests, housekeeping, refurbishing the rooms that have not been done and adding the kids club that was advertised.

Dear K Wethereld, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We regret to learn that certain aspects of your visit did not meet your expectations, particularly in relation to reception service, room condition, and accessibility. We appreciate you highlighting these matters, along with your comments regarding the kids club, entertainment options for children, air-conditioning, cleanliness, and dining experience. Your feedback has been noted and shared with the relevant teams for consideration. We value guest feedback as it assists us in reviewing our services and facilities on an ongoing basis. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Okay but wouldn’t come back

Примечание: Tripadvisor 3.0/5

593rachaela Реальные отзывы TripAdvisor

We stayed over the new year period and found the stay average. The positives were they put on a nice little event for new years, had a great pool, activity by the mini beach, within walking distance to the main beach and activities for the kids. Unfortunately, the room was really disappointing for the amount of money paid. It was dirty, stains on the walls and super loud aircon especially when trying to sleep. Super dusty and old. Not clean. It was really understaffed for the amount of guests staying. Especially at breakfast and the bar - huge line ups just to be seated for breakfast when there was tables available. The event for new years was good but could be improved with way more seating for everyone and more staff. The pancake machine at breakfast is great in theory but every time we went the line was huge and everyday it broke for someone taking quite a while to fix it - so lots of disappointed kids. Overall, the staff were lovely and the pool was great. It has the potential to be a really great resort but it seems they don’t want to put effort into uplifting the place. I’d probably save $$ and stay elsewhere next time.

Dear Rachael, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our New Year’s event, pool facilities, and the family-friendly activities available at the resort. That said, I am sincerely sorry that aspects of your stay did not meet expectations. Cleanliness and comfort are fundamental to the guest experience, and we regret that the condition of your room, including the air-conditioning noise and general upkeep, fell short. Your comments have been shared with our housekeeping and maintenance teams for review and improvement. I also apologize for the difficulties you encountered during breakfast and the New Year’s event. Your feedback regarding staffing levels and seating arrangements is greatly appreciated and will assist us in refining our planning and service delivery during peak periods. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable stay. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Never Again!

Примечание: Tripadvisor 1.0/5

Sarah P Реальные отзывы TripAdvisor

Staff were mixed. Some were friendly and cheerful, while others were noticeably disengaged. The Sola restaurant was reasonable with a fair selection for dinner. However, the burger should be avoided, the bun was stale and unpleasant. Unfortunately, the rooms were well below an acceptable standard. The bedding had a strong, unpleasant odour to the point that two pillows had to be removed from the room and stored on the balcony. There was visible internal water damage to the ceiling with mould present. Dust build-up in the vents and throughout the room was excessive and concerning. The air conditioning was ineffective and extremely noisy, making sleep very difficult. Even when switched off, a loud hum continued and could be heard from outside the room. Daily housekeeping was inconsistent, some days were satisfactory, while others were extremely poor. Overall, the resort appears to be suffering from significant neglect. Severe water damage is visible throughout the property, along with fallen trees and uneven pathways at the rear of the accommodation that appear to have been left unattended for a long time. I have stayed at numerous Novotel properties across Australia, and this was by far the worst experience. It has unfortunately led me to decide that I will not stay at another Novotel again.

Thank you for your detailed feedback. We sincerely apologise that your stay fell far below expectations. The issues you highlighted will be passed on to our management team, as this is not the standard we aim to provide our guests. We also regret the mixed service and dining experience. Your comments are appreciated and will help us improve, and we apologise for the disappointment caused. Sincerely, Supervisor Front Office Novotel Sunshine Coast Resort

Примечание: отзывы клиентов 1.5/5

Tatiana A. Семьи - Проверенные отзывы - ALL

Никогда не были в таком ужасном отеле. В номерах нет света, только торшер и свет в коридоре, ребенку вечером даже не порисовать было!!! Ужас но воняли ковры в номере, когда сдвинули кровать увидели такую грязь, что страшно было. Сам бассейн детский неплохой, но очень скользкий пол, другие проживающие проносят стекло в бассейн, им никто ничего не говорит. Правила безопасности не соблюдаются. Углы бассейна острые. Больше не поедем ни за что.

Dear Tatiana, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that several aspects of your experience did not meet your expectations, particularly regarding room cleanliness, lighting, and safety concerns at the pool. Guest safety and comfort are our top priorities, and your comments have been shared with the relevant teams to ensure improvements are made. We appreciate your insights and hope to have the opportunity to provide a better experience in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Poor Service

Примечание: Tripadvisor 2.0/5

lauren c Реальные отзывы TripAdvisor

We were there for a work christmas party under the name Lisa and Shane Keefe. We were extremely disappointed with the restaurant and bar setup. you have a very expensive menu and expect customers who are paying $52 a steak to get up and order at the counter and go to the bar to order there drinks. I understand this at a local pub or tavern but not at your resort, there should have been table service! We spent a small fortune there and could not believe the service that was not included, you really need to change this.

Dear Lauren, Thank you for your feedback. We sincerely apologise that we fell short of your expectations during your dining experience. Your comments will be shared with our management team for review, as we continually strive to improve the guest experience.

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 063 Отзывов 8.4/10 Расположение
  • 2 920 Отзывов 4.6/10 Номер
  • 2 335 Отзывов 6.5/10 Сервис
  • 34 Отзывов 0.6/10 Интернет
  • 1 366 Отзывов 4.6/10 Еда
  • 1 044 Отзывов 3.1/10 Чистота
  • 993 Отзывов 5.3/10 Атмосфера
  • 935 Отзывов 4.2/10 Комфорт

В сотрудничестве с Trustyou

Другие отели поблизости

Все наши в отеле в городе Твин Уотерс

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.