Novotel Саншайн-Кост Резорт 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 4 145

Гарантия
лучшей цены
Novotel Саншайн-Кост Резорт - Image 1
Novotel Саншайн-Кост Резорт - Image 2
Novotel Саншайн-Кост Резорт - Image 3
Novotel Саншайн-Кост Резорт - Image 4
Ocean Drive, Sunshine Coast, 4564 ТВИН УОТЕРС, Австралия

Описание

Особенности отеля

  • Кафе, бар и ресторан со шведским столом при отеле

  • Собственная лагуна с морской водой

  • В пешей доступности от пляжа с пляжной патрульной службой

  • С услугой MyGlass участники Le Club Accorhotels смогут сэкономить на напитках

  • Услуга MyKids от Le Club AccorHotels: меню «все включено» и развлечения для детей

Наши номера

Take advantage of our Flight + Hotel offers

Discover
Discover

Расположение отеля

Novotel Саншайн-Кост Резорт

Ocean Drive, Sunshine Coast
4564 ТВИН УОТЕРС
Австралия

GPS:-26.631233, 153.097443

Телефон
Факс +61 7 5448 8001

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  4.0/5  Отзывов: 4 145

Рейтинг TripAdvisor  3.5/5  Отзывов: 350

Disappointing

Примечание: Tripadvisor 2.0/5

Robert B Реальные отзывы TripAdvisor

venue and rooms good, dining a nightmare, whereas the food was quite good, there were children running riot around the restaurant. Most unpleasant. They no longer have al acarte dining or a buffet. Its just a free for all, not at all enjoyable. not a dining venue any more, will never return!

Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the venue and rooms. However, we sincerely apologize for the dining experience you had during your stay. We understand that the atmosphere and dining service were not up to your expectations, and we truly regret the disruption caused by the situation in the restaurant. We take your comments seriously and will work with our team to address both the dining setup and the environment to ensure a more comfortable experience for all guests in the future. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide a more enjoyable dining experience in the future. Sincerely, Guest Service Agent

Very disappointing restaurant. Silly cost cutting within resort.

Примечание: Tripadvisor 2.0/5

Earth O Реальные отзывы TripAdvisor

Initial impressions on arrival were good. Good reception, nice room, picturesque setting. When we began to use the facilities, however, the wheels began to fall off. Firstly, there is little to no assistance for elderly or handicapped guests. The large pool has one handrail going into the water. The showers have no safety rail at all. This made showering very risky for me as a 72 yr old. We then decided to have dinner at the only restaurant SOLA. You go to a mini reception where you are handed a paper menu and asked to order at the counter. Inside is spartan with nothing on the tables. There is absolutely NO table service anywhere in the resort, so you have to go outside to the bar to order drinks then bring them back to the table. When our meals arrived my wife asked the server if she could have some water. He told her she could get it herself from the bar area. ( foods getting cold) The quality of the food was BELOW school canteen, but was EXPENSIVE. I had a battered flathead with chips $25. All there was on my plate was batter. When I complained to the mini reception person who took my order, she said nothing. I waited for a response, but received not a word. No apology. No nothing. Of course they have already charged for the meal, so you’ve lost the money. No managers anywhere to complain to. Just a young girl who cannot make a decision on what to do. Incidentally, my wife’s meal was appalling also. If there is a Food and Beverage Manager at the resort, Novotel needs to have a quiet word because that’s not what anybody expects when staying in a (so called) luxury resort. Overall we would give Novotel Twin Waters a 2.5 Star rating. It feels like it’s in its death throws, looking at every way to save a dollar.

Dear Valued Guest, Thank you for your feedback. We’re glad your initial experience was positive but sincerely apologize for the issues you encountered, particularly with accessibility and dining. We take your concerns seriously, especially regarding the lack of assistance for elderly or handicapped guests and the disappointing dining experience. Your comments about the restaurant’s setup and food quality are concerning, and we will address this with our team. We also apologize for the lack of response to your complaint; this is not the level of service we strive for. We truly value your input, and we’ll use it to make necessary improvements. We hope to have the opportunity to provide a better experience in the future. Sincerely, Guest Service Agent

Not a luxury escape

Примечание: Tripadvisor 3.0/5

B7814QQlizs Friends getaway - Реальные отзывы TripAdvisor

We booked this on luxury escapes . Definatley not luxury!. Ordered room service which came in a styrofoam package which didn’t look great. Too many families with little kids and it’s too hard to get a chair near the pool. Not with $400/night.

Dear B7814QQlizs, Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations, particularly in terms of the luxury experience you were hoping for. We sincerely apologize for the presentation of the room service and will review our packaging standards to ensure a more polished and appealing service. We also understand your concerns about the pool area and the number of families during your stay. We aim to offer a family-friendly environment, but we appreciate your perspective and will consider ways to improve the guest experience for all types of visitors. We truly value your feedback and hope to have the opportunity to offer a more refined and relaxing experience on a future visit. Sincerely, Guest Service Agent

Relaxing ambience

Примечание: Tripadvisor 5.0/5

Paradise36037081300 Couples - Реальные отзывы TripAdvisor

Great experience, Facilities and Customer Service from all Hotel Staff. Highlights include the hotel gardens and extensive Walking paths. The well cared for and clean Swimming Pool. Also a great atmosphere and Food at the Sola Bar and restaurant. Well done to Hotel management and all Staff

Dear Paradise36037081300, Thank you for sharing such a glowing review of your recent stay! We are delighted to hear that you enjoyed the relaxing ambience, as well as the exceptional facilities and customer service provided by our team. We take great pride in maintaining our gardens, walking paths, and pool, and we’re thrilled that you found them to your liking. It’s also wonderful to hear that you had a great experience at Sola Bar and Restaurant. Your kind words mean a lot to us, and we will be sure to share your feedback with our staff. We look forward to welcoming you back soon. Sincerely, Guest Service Agent

Stunning native gardens

Примечание: Tripadvisor 5.0/5

SwissBrown Реальные отзывы TripAdvisor

Great stay. The gardens are just stunning and looked after beautifully by the grounds team. They still retain their natural appeal and are not overly manicured. Some of the older units could do with a little refurb but the draw card for us the tranquil garden setting.

Dear SwissBrown, Thank you for your wonderful feedback about your recent stay. It is delightful to hear that you enjoyed our stunning native gardens and appreciated the efforts of our grounds team in maintaining their natural beauty. Your observation regarding the need for refurbishment in some of the older units is noted and will be shared with our management team for consideration in future enhancements. We look forward to welcoming you back for another enjoyable visit! Sincerely, Cory Guest Service Agent

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 979 Отзывов 8.5/10 Расположение
  • 2 612 Отзывов 5.4/10 Номер
  • 2 230 Отзывов 6.8/10 Сервис
  • 19 Отзывов 5.6/10 Интернет
  • 1 414 Отзывов 4.6/10 Еда
  • 824 Отзывов 4.5/10 Комфорт
  • 803 Отзывов 4.3/10 Чистота
  • 696 Отзывов 8.2/10 Завтрак

В сотрудничестве с Trustyou

Другие отели поблизости

Все наши в отеле в городе Твин Уотерс

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.