Novotel Sunshine Coast Resort bintang 4

Catatan tamu Avis (Peringkat ALL) 4.0/5 4.140 ulasan

Jaminan Harga
Terbaik
Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Australia

Deskripsi

Keistimewaan hotel

  • Kafe, Bar, dan Restoran Prasmanan di Hotel

  • Laguna air asin pribadi

  • Seperjalanan kaki ke pantai selancar berpatroli

  • Anggota Le Club Accorhotels dapat berhemat ketika menikmati minuman di resor dengan MyGlass

  • Manjakan anak dengan hidangan lengkap dan ragam aktivitas dari MyKids dari Le Club Accorhotels

Akomodasi kami

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokasi hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australia

GPS:-26.631233, 153.097443

Telepon
Fax +61 7 5448 8001

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.0/5  4.140 ulasan

Peringkat TripAdvisor  3.5/5  350 ulasan

Business/Pleasure

Catatan Tripadvisor 4.0/5

michaelnY9698JA Ulasan TripAdvisor tersertifikasi

Room was great. King bed fantastic and comfortable. Cleanliness we could not fault. Air conditioner a little loud but you get used to it. Second floor no lift only stairs, a bit hard with luggage. Staff helpful but service could be a little slow at times. Not much of a restaurant but nice food none the less.

Disappointing

Catatan Tripadvisor 2.0/5

Robert B Ulasan TripAdvisor tersertifikasi

venue and rooms good, dining a nightmare, whereas the food was quite good, there were children running riot around the restaurant. Most unpleasant. They no longer have al acarte dining or a buffet. Its just a free for all, not at all enjoyable. not a dining venue any more, will never return!

Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the venue and rooms. However, we sincerely apologize for the dining experience you had during your stay. We understand that the atmosphere and dining service were not up to your expectations, and we truly regret the disruption caused by the situation in the restaurant. We take your comments seriously and will work with our team to address both the dining setup and the environment to ensure a more comfortable experience for all guests in the future. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide a more enjoyable dining experience in the future. Sincerely, Guest Service Agent

Very disappointing restaurant. Silly cost cutting within resort.

Catatan Tripadvisor 2.0/5

Earth O Ulasan TripAdvisor tersertifikasi

Initial impressions on arrival were good. Good reception, nice room, picturesque setting. When we began to use the facilities, however, the wheels began to fall off. Firstly, there is little to no assistance for elderly or handicapped guests. The large pool has one handrail going into the water. The showers have no safety rail at all. This made showering very risky for me as a 72 yr old. We then decided to have dinner at the only restaurant SOLA. You go to a mini reception where you are handed a paper menu and asked to order at the counter. Inside is spartan with nothing on the tables. There is absolutely NO table service anywhere in the resort, so you have to go outside to the bar to order drinks then bring them back to the table. When our meals arrived my wife asked the server if she could have some water. He told her she could get it herself from the bar area. ( foods getting cold) The quality of the food was BELOW school canteen, but was EXPENSIVE. I had a battered flathead with chips $25. All there was on my plate was batter. When I complained to the mini reception person who took my order, she said nothing. I waited for a response, but received not a word. No apology. No nothing. Of course they have already charged for the meal, so you’ve lost the money. No managers anywhere to complain to. Just a young girl who cannot make a decision on what to do. Incidentally, my wife’s meal was appalling also. If there is a Food and Beverage Manager at the resort, Novotel needs to have a quiet word because that’s not what anybody expects when staying in a (so called) luxury resort. Overall we would give Novotel Twin Waters a 2.5 Star rating. It feels like it’s in its death throws, looking at every way to save a dollar.

Dear Valued Guest, Thank you for your feedback. We’re glad your initial experience was positive but sincerely apologize for the issues you encountered, particularly with accessibility and dining. We take your concerns seriously, especially regarding the lack of assistance for elderly or handicapped guests and the disappointing dining experience. Your comments about the restaurant’s setup and food quality are concerning, and we will address this with our team. We also apologize for the lack of response to your complaint; this is not the level of service we strive for. We truly value your input, and we’ll use it to make necessary improvements. We hope to have the opportunity to provide a better experience in the future. Sincerely, Guest Service Agent

Not a luxury escape

Catatan Tripadvisor 3.0/5

B7814QQlizs Friends getaway - Ulasan TripAdvisor tersertifikasi

We booked this on luxury escapes . Definatley not luxury!. Ordered room service which came in a styrofoam package which didn’t look great. Too many families with little kids and it’s too hard to get a chair near the pool. Not with $400/night.

Dear B7814QQlizs, Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations, particularly in terms of the luxury experience you were hoping for. We sincerely apologize for the presentation of the room service and will review our packaging standards to ensure a more polished and appealing service. We also understand your concerns about the pool area and the number of families during your stay. We aim to offer a family-friendly environment, but we appreciate your perspective and will consider ways to improve the guest experience for all types of visitors. We truly value your feedback and hope to have the opportunity to offer a more refined and relaxing experience on a future visit. Sincerely, Guest Service Agent

Relaxing ambience

Catatan Tripadvisor 5.0/5

Paradise36037081300 Couples - Ulasan TripAdvisor tersertifikasi

Great experience, Facilities and Customer Service from all Hotel Staff. Highlights include the hotel gardens and extensive Walking paths. The well cared for and clean Swimming Pool. Also a great atmosphere and Food at the Sola Bar and restaurant. Well done to Hotel management and all Staff

Dear Paradise36037081300, Thank you for sharing such a glowing review of your recent stay! We are delighted to hear that you enjoyed the relaxing ambience, as well as the exceptional facilities and customer service provided by our team. We take great pride in maintaining our gardens, walking paths, and pool, and we’re thrilled that you found them to your liking. It’s also wonderful to hear that you had a great experience at Sola Bar and Restaurant. Your kind words mean a lot to us, and we will be sure to share your feedback with our staff. We look forward to welcoming you back soon. Sincerely, Guest Service Agent

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 979 ulasan 8.5/10 Lokasi
  • 2.612 ulasan 5.4/10 Kamar
  • 2.230 ulasan 6.8/10 Pelayanan
  • 19 ulasan 5.6/10 Internet
  • 1.414 ulasan 4.6/10 Makanan
  • 824 ulasan 4.5/10 Kenyamanan
  • 803 ulasan 4.3/10 Kebersihan
  • 696 ulasan 8.2/10 Sarapan

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Twin Waters

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.