ibis Pau Lescar 3 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 474

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ibis Pau Lescar - Image 1
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rond-point route de Bayonne, 64230 LESCAR, Francja

Opis

O hotelu

  • 24-hour friendly welcome, respecting sanitary measures

  • Relaxed and contemporary atmosphere in an air-conditioned hotel

  • A 24-hour snack service

  • .

  • Free private parking, outdoor and secure

Nasze pokoje

Lokalizacja hotelu

ibis Pau Lescar

rond-point route de Bayonne
64230 LESCAR
Francja

Pozycja GPS:43.31857, -0.42409

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Obsługa hotelowa

Śniadanie

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 474

Ocena TripAdvisor  3.8/5  Liczba opinii: 295

Zero Customer Service

Ocena na stronie TripAdvisor 1.0/5

Neil_Burgin_Two Rodziny - Opinia zatwierdzona w TripAdvisor

Was originally booked at the sister hotel, the Novotel. They contacted me on the day of arrival to say their aircon was broken and they had no fans. These things happen. We understand that. They out booked us to the ibis. There was no gesture of goodwill, not even the offer of complimentary breakfast. An ibis next to a car dealership is not the same as a Novotel with a swimming pool and views of the park. We gave them 3 opportunities to make a gesture of goodwill but they refused saying they had internal politics. Not impressed at all. We asked for the Accor customer service email address but they just ignored us / pretended not to understand.

Dear Mr BURGIN, We're sorry to hear about the issues you faced with your original booking at the Novotel and it seems that your observations were intended for them. Please understand that our hotel, ibis Pau Lescar, is a separate entity and not responsible for the operations or challenges faced by the Novotel. Consequently, any commercial gestures or compensations should come from them, not us. We regret any inconvenience caused by this situation and hope that your stay with us was otherwise satisfactory. Erin | Management & Accomodation Coordinator

Management refused to honor a confirmed booking.

Ocena na stronie TripAdvisor 1.0/5

73P-Alex Opinia zatwierdzona w TripAdvisor

I made a confirmed booking for this Ibis back in December 2023. I middle of March, they wrote to me that they were full and would not honor my booking, even being for the moment Accor All Gold. They only proposed to downgrade me to an Ibis Budget with zero compensation. Part of the room was already paid using points. I raise the issue that they should find me an alternative in a equivalent or better hotel. They offered me another Ibis, but how ridiculous is this, they wanted me to pay the difference! Tons of email exchange. Management is clearly dishonest and of bad faith! They tried to claim a Black out date! But I had a confirmed booking...and they took over two month and half to reach to me. Avoid this place if you can! Accor should not allow this kind of one sided dishonest behavior from a property.

Dear Customer, The dates on which your reservation was made are considered BOD (black out dates) because they are blocked for a special event planned from year to year. Customers with their ACCOR card unfortunately have the option of booking by forcing their reservation. The latter is forced on the reservation system, and when we manually check the reservations date by date, we notice this overreservation. This is why we have warned you as soon as possible. We are not responsible for the ACCOR system, we suffer technical problems, just like you. Sincerely, Florence | Sales & Reception Referent

Air conditioning defective, no reduction in price or notice at check-in.

Ocena na stronie TripAdvisor 1.0/5

Radondirk Couples - Opinia zatwierdzona w TripAdvisor

When we checked in, we were not informed that the air conditioning was broken. This condition is not acceptable for the price of this hotel. Directly under the roof it was impossible to sleep at 33 degrees celsius. Opening the window was not an option because of the noisy traffic. Neither we nor the other guests, who also complained right after check-in, were offered goodwill. The condition of the rooms is very basic and not up to IBIS standards. Only the breakfast and the friendliness of the staff were good.

Monsieur RADONDIRK, Nous vous remercions de nous avoir écrit suite à votre séjour à ibis Pau Lescar. Nous sommes sincèrement désolé que les prestations hébergement n'aient pas été à la hauteur lors de votre venue et nous excusons à nouveau pour la gêne occasionnée concernant la climatisation. Nous espérons tout de même vous revoir lors d'un prochain séjour, la climatisation étant opérationnelle à ce jour. nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Florence | Chargée Commerciale

Business - cozy

Ocena na stronie TripAdvisor 5.0/5

reiscatarina Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

A small hotel with friendly and extremely helpful staff. A place to stay if your on a business trip with a thigh schedule. Half way from the city center and the airport you do not have to worry about traffic if leaving Pau.

Madame, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Pau Lescar. C’est avec grand plaisir que nous recevons vos compliments. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Florence | Chargée Commerciale

Average stay - poor breakfast & no restaurant during the covid19 crisis

Ocena na stronie TripAdvisor 3.0/5

samsung131 Couples - Opinia zatwierdzona w TripAdvisor

Set on a shopping park on the edge of town (as they often are in France), small clean rooms, comfy beds, good, free surface carpark, pets accepted at €5 a night. We have stayed at the Ibis at Pau Lescar before and I chose it again because it has a nice outdoor seating area for the restaurant, which means you can have the dog with you. On checking in, the first problem is................no restaurant ! It might have been nice if they'd told me that when I made the booking ! Second problem was, no buffet breakfast, order your breakfast on a form at check-in. At least the outside seating area was still there and we could get a drink from the bar and have it there, the inside seating was also all there in case it got chilly later (which it did !) So, what do we do now, we've driven all the way from Spain and we are hungry. Because we have stayed before, we knew there was a McDonalds next door, but we don't do McDonalds ! Got back in the car and after a bit more exploring we found a nice patisserie on the other side of the dual carriageway that sold pizzas, so we had to have that ! Took it back to the hotel and used their outside seating which I didnt think they could complain about. Next morning, the breakfast on a tray was rubbish ! We only got 1 tiny croissant, 1 tiny bread roll that was only part baked so very hard, a bit of jam, orange juice and coffee. Each breakfast was €5.50, so an €11 rip off altogether. We would have been better going back to the patisserie but it wasnt open due to our early start. Then, when we checked out, the card machine wasn't working even though they said only card payments !! God job I had some cash ! I stayed in 6 Ibis hotels this trip in Spain & France and I can honestly say this was the worst. I naively thought that all Ibis hotels in France would be taking the same approach to the Covid19 crisis and presenting the guest experience in the same way. How wrong could I be? Ibis Pau Lescar should take note of what the hotels further north are doing, particularly Tours Sud & Abbeville as they were so much better !

Hello, Thank you for taking the time to share your feedback. We truly appreciate your comments and will take them into account as we continue to improve our services. Please accept our apologies for the delayed response — your satisfaction remains our top priority. We look forward to welcoming you again soon. Kind regards, The team at Ibis Pau Lescar

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 51 Liczba opinii 8.2/10 Lokalizacja
  • 174 Liczba opinii 5.5/10 Pokój
  • 239 Liczba opinii 9.5/10 Obsługa
  • 96 Liczba opinii 9/10 Śniadanie
  • 54 Liczba opinii 6.6/10 Czystość
  • 28 Liczba opinii 4.2/10 Udogodnienia

Zarządzane przez Trustyou

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