Hôtel Mercure Carcassonne la Cite 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 2 084

Гарантия
лучшей цены
Hôtel Mercure Carcassonne la Cite - Image 1
Hôtel Mercure Carcassonne la Cite - Image 2
Hôtel Mercure Carcassonne la Cite - Image 3
Hôtel Mercure Carcassonne la Cite - Image 4
18 rue Camille Saint-Saens, 11000 КАРКАССОН, Франция

Описание

Особенности отеля

  • Отель полностью отремонтирован в 2023 г.

  • 5 минут ходьбы до средневекового города Каркассон

  • Две бесплатные охраняемые автостоянки

  • Ресторан с красивой террасой, предлагающий домашние продукты

  • Открытый бассейн работает с мая по сентябрь

Наши номера

Расположение отеля

Hôtel Mercure Carcassonne la Cite

18 rue Camille Saint-Saens
11000 КАРКАССОН
Франция

GPS:43.207243, 2.369605

Телефон
Факс +33 4 68 71 11 45

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

LA TABLE DE L OLIVIER

Меню, пропитанное терруаром. В нашем ресторане вы сможете попробовать местные деликатесы. Обслуживание в номере только по вечерам в соответствии с «рыночным меню» дня. Закрыто на обед.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 2 084

Рейтинг TripAdvisor  4.0/5  Отзывов: 89

Сертификат качества 2024

Great location, good restaurant.

Примечание: Tripadvisor 5.0/5

Magic_Trips_2013 Реальные отзывы TripAdvisor

For those who want to visit the medieval citadel without rushing, this hotel, created from an old farmhouse, is an excellent choice: located a few steps from the main entrance of the Cité, it allows a quiet stay enjoying green spaces otherwise unobtainable within the walls (and it also has free private parking). The staff is kind and helpful, the rooms and common areas show careful attention to detail, breakfast is good and dinner - at the restaurant "La Table de l’Olivier" - offers a delicious three-course menu (which changes every day) at an affordable price. Our room, a junior suite, was large and comfortable and with a view of the walls.

Hello, We are delighted that you enjoyed your stay. Thank you very much for this positive review. Your satisfaction is our priority. We look forward to welcoming you back soon. Sincerely, Marie Louise Reception Manager

Pleasant stay

Примечание: Tripadvisor 4.0/5

Liz J Реальные отзывы TripAdvisor

I have just had a pleasant stay at this hotel which is perfectly located for the old city. The room was spotlessly clean with a very comfortable bed, bedding and pillows. The public area were stylish and relaxing and the staff were friendly and helpful. But. I found the "hospitality" tray a little strange. I have never stayed in a hotel, even a budget one, where there were only paper cups on offer to make a drink with boiling water! Just the standard cups you would get at a water fountain. One opinion on this is that it's a cost saving measure so that they don't have to wash crockery up, but from a guest experience point of view, I thought it was very lacking in "hospitality"! Not very inspiring as you can see from the pic. Also, on leaving a note for housekeeping for milk, I was told I had to ask at reception. So I had a cup of black coffee, topped up with cold water, just so that I could hold it without burning myself. Also, they don't allow plastic bottles in the rooms - not really sure how they would police that if someone brought a bottle of water in in their rucksack or handbag? Other than that, a really lovely stay.

Hello, thank you for leaving us a review. We're sorry the experience didn't live up to your expectations. We apologize. I think there was a misunderstanding; you can bring a plastic water bottle; it's not prohibited. For ecological reasons, we no longer provide them in your rooms and instead have a filtered water fountain with glass bottles available. For your information, the reception is open 24/7. You can ask for (fresh) milk or simply ceramic mugs. We hope this didn't affect your stay. Sincerely, The Mercure Carcassonne Hotel Team

Comfortable, modern hotel.

Примечание: Tripadvisor 4.0/5

ali3240 Реальные отзывы TripAdvisor

The location of the hotel is ideal as it’s just a short walk to both the old city and the many restaurants on Rue Trivalle. There is plenty of free parking on site. We had a very good stay here and would recommend it. The staff on reception were really welcoming and always happy to help. We stayed in a prestige room which was spacious, had all the facilities we needed and was impeccably clean. The hotel has a pleasant lounge area and a lovely garden and terrace but they could do with another member of staff in the evening as it was often very difficult to get a drink at the bar with the staff busy in the restaurant. Breakfast was good with lots of choice but the layout of the buffet area could be improved as it is very cramped and again they need another member of staff in order to welcome guests, clear tables and keep the breakfast stocked. The breakfast staff were lovely but were rushed off their feet most mornings.

Hello, Thank you for your praise, and thank you also for your trust. Please rest assured that satisfying our customers remains our priority. We will be sure to share your suggestions regarding the bar and breakfast with our management. We hope your experience lived up to your expectations, and we hope to count you among our guests for a long time to come. See you soon Sincerely The Mercure Carcassonne Hotel Team

Comfortable one night stay

Примечание: Tripadvisor 4.0/5

Peter C Реальные отзывы TripAdvisor

Accommodation for 1 night as part of tour group was a comfortable experience, No fridge or towel racks in the room however hair dryer was provided, Room had a window, pillows were small and soft and wardrobe space was open and adequate. Lounge area is small and water dispenser near lobby was a welcomed feature. Breakfast was OK and drink prices reasonable. Large beer and white wine was 16 euros. There is a coffee machine with pods in the dining room offering adequate options.

Hello, Thank you so much for this very positive review and rating. It warms our hearts. It was a pleasure to have you. See you soon. Sincerely, Marie Louise The Mercure Carcassonne Hotel Team

Very poor service

Примечание: Tripadvisor 2.0/5

jokl78 Семьи - Реальные отзывы TripAdvisor

Got to hotel around 4 plus and room is still not ready. Unreal. There are 3 of us and we told them to make sure to setup the 3rd bed. Was told no problem. Went into room and 3rd bed was not setup as expected. Had dinner there. Chicken tough as rock. Breakfast ran out of food and have to wait for refill. So poor!

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Другие интернет-пользователи оценили наш отель

  • 1 085 Отзывов 9.5/10 Расположение
  • 1 144 Отзывов 7.7/10 Номер
  • 1 402 Отзывов 9.2/10 Сервис
  • 8 Отзывов 7.9/10 Интернет
  • 557 Отзывов 8/10 Завтрак
  • 314 Отзывов 7.9/10 Чистота
  • 246 Отзывов 7.4/10 Соотношение цены и качества
  • 9 Отзывов 4/10 Велнес-зона

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