Dear Mr. H., Thank you for taking the time to share your feedback regarding your stay at our hotel in Blois. I am delighted that you appreciated our hotel’s privileged location, close to all the amenities and attractions in the city centre of Blois. However, I sincerely regret the inconvenience you experienced upon your arrival. Our check-in time is indeed set at 4:00 p.m. to ensure that our rooms are properly prepared for our guests. We always do our utmost to have the rooms ready as soon as possible. However, depending on the departures scheduled on the day of your arrival and the time required to prepare the rooms, it can sometimes be difficult to guarantee their availability before the stated check-in time. Therefore, although we make every effort to respect this schedule, we unfortunately cannot guarantee that the room will be available before 4:00 p.m. I fully understand your frustration regarding our car park, which was unavailable upon your arrival due to unexpected maintenance work that had not been anticipated at the time of your booking. We sincerely apologize for the inconvenience caused. However, I would like to clarify that, for logistical reasons, it is unfortunately not possible to reserve a parking space in advance. Furthermore, following the completion of our latest renovation in April 2026, minibars are now exclusively available in our Privilege Rooms, as part of our commitment to our eco-responsible approach and our Green Key certification. Finally, we are sorry that our breakfast buffet did not fully meet your expectations. It follows our brand standards and offers a selection of local sweet and savoury products, designed to cater to a wide range of tastes. I sincerely apologize once again if your stay with us did not fully live up to your expectations, and I very much hope that you will give us another opportunity to welcome you in the future. Kind regards, Lucie PETITCLAIR Front Office Manager Mercure Blois Centre

Dear Mr. T., Thank you very much for taking the time to share your experience at Mercure Blois Centre. I am delighted to hear that you enjoyed our central location, spacious parking facilities and comfortable accommodation, as well as the cleanliness, breakfast and the warm welcome from our team. I am sorry, however, that the swimming pool opening hours did not fully meet your expectations. We understand that being able to enjoy an early morning swim before breakfast can be an important part of a relaxing stay. Our pool opening hours are currently set according to our operational and safety requirements, but I sincerely appreciate your feedback and will take it into consideration. I am also pleased that you appreciated our efforts towards sustainable hospitality. Our hotel is proud to be Green Key certified, reflecting our ongoing commitment to more responsible tourism and sustainable practices. Thank you once again for your kind feedback and recommendation. We hope to have the pleasure of welcoming you and your partner back to Blois in the future. Warm regards, Solène MERCIER Première de Réception

Ms. S., Thank you for taking the time to share your feedback following your stay at the Mercure Blois Centre. I am pleased to hear that you appreciated our location, as well as the quality of your accommodation and breakfast. I am also happy to know that our evening bartender contributed positively to your experience. However, I am truly sorry that your arrival did not meet your expectations. I particularly regret that you felt our welcome was rather cold and that you did not receive the level of assistance you expected regarding parking. I fully understand how frustrating it can be to arrive with a vehicle that does not fit in the hotel’s garage, especially when looking for a suitable alternative. While your experience on arrival was clearly not the one we aim to provide, we would like to mention that our teams are very regularly praised by our guests for their professionalism, kindness and willingness to assist. Your feedback is therefore all the more important to us, as we want every guest to receive the same warm and attentive welcome. We sincerely hope that we will have the opportunity to welcome you again and provide you with the warm, professional and supportive experience you rightly expect from a 4-star hotel. Kind regards, Solène MERCIER Première de Réception

Dear Mr. R., Thank you very much for taking the time to share your experience in our hotel. I am delighted to hear that you enjoyed your stay and that our location, close to the Loire, was convenient for your visit to the beautiful Loire Valley castles. It is a pleasure to know that your holiday was a success and that you appreciated the overall comfort and services of our hotel. I also appreciate your feedback regarding the Wi-Fi, which we will take into consideration as we continuously strive to improve our guests’ experience. Thank you once again for your kind recommendation and for your trust in Mercure brand. We hope to have the pleasure of welcoming you back to Blois for another enjoyable stay. Kind regards, Solène MERCIER Première de Réception

Dear Mister S., Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you appreciated our convenient location and the amenities we offer for a pleasant stay. It is wonderful to know that you found our hotel suitable as a base for exploring the beautiful castles and enjoyed the option of relaxing by the pool after a day of sightseeing. Your recommendation of L'Oratoire is also much appreciated. We hope to welcome you back to Hôtel Mercure Blois Centre in the future. Lucie PETITCLAIR Front office manager Mercure Blois Centre

Dear Mr. N., Thank you very much for your kind review and for choosing Mercure Blois Centre for your family stay. I am delighted to hear that you enjoyed our convenient location for visiting the Loire Valley castles, as well as our breakfast and restaurant. It is also wonderful to know that you found the booking process easy and that our accommodation, cleanliness, and overall services met your expectations. Your positive feedback is greatly appreciated and serves as a real encouragement to our entire team. We are pleased that we could contribute to making your visit to the region an enjoyable one. We look forward to welcoming you back on your next trip to Blois and the Loire Valley. Kind regards, Solène MERCIER Première de Réception

Sehr geehrter Herr K., Vielen Dank für Ihre Rückmeldung. Es tut mir leid zu hören, dass die Bauarbeiten in der Nähe Ihres Zimmers Ihren Aufenthalt beeinträchtigt haben. Wir schätzen Ihr Lob über unser Personal und den Service und nehmen Ihr Feedback ernst, um die Gästezufriedenheit zu verbessern. Mit freundlichen Grüßen, Lucie PETITCLAIR Leiterin der Rezeption Mercure Blois Centre

Dear Mister V., Thank you for taking the time to share your experience with us. I'm delighted to read that you enjoyed the unique architecture of our hotel, housed in a former Citroën factory, as well as our location on the banks of the Loire, the efficiency of the air conditioning—especially appreciated during the recent hot weather—and the convenience of our parking facilities. However, I'm surprised by your comments regarding the competence of some members of our team. Providing warm, professional service is one of our top priorities, and your feedback does not reflect the comments we usually receive. We would greatly appreciate the opportunity to better understand what happened. Please do not hesitate to contact us and share more details about your experience so that we can investigate and address the matter with the team concerned. I hope to have the pleasure of welcoming you back soon and providing you with an experience that fully meets your expectations. Best regards, Lucie PETITCLAIR Front desk Manager

Dear Mister Jochen B., Thank you for your feedback regarding your stay. I appreciate your positive comments about our location, friendly staff, and cleanliness. I continuously strive to enhance our guests' experiences and take note of your observations regarding room freshness and breakfast quality. Have a nice week, Best regards, Lucie PETITCLAIR Front desk manager Mercure Blois centre

Mr. S., Thank you for taking the time to share your feedback following your stay with us. While I am pleased to read that you appreciated our convenient location and the warm welcome provided by our reception team, I am sincerely sorry to learn that your overall experience did not meet your expectations. Please accept our apologies regarding the cleanliness of your room. The level of housekeeping service you describe is clearly not in line with 4 star hotel standards, and I fully understand your disappointment. Your comments have been shared with our housekeeping team and management so that immediate corrective actions can be taken to prevent such situations from occurring again. I would also like to mention that our guest rooms were fully renovated at the beginning of this year. The new design was created to offer a relaxing and comfortable atmosphere, inspired by the soft colours and peaceful ambiance of dawn over the Loire River. I am therefore particularly sorry that your experience did not reflect the quality and comfort we strive to provide. Your feedback is invaluable and helps us continue to improve our services and guest experience. I hope you will give us another opportunity to restore your confidence during a future stay in Blois. Kind regards, Solène MERCIER Première de Réception

Dear Mrs S., Thank you very much for taking the time to share your experience following your stay at Mercure Blois Centre. I am delighted to learn that you had such an enjoyable stay. It is also wonderful to read your positive comments regarding our team, breakfast, cleanliness, and our commitment to sustainable development. Thank you as well for your feedback regarding the steep staircase leading to the sleeping area in your room. I understand that this feature may not suit all guests, and I appreciate you bringing it to our attention. For your future stays, I would recommend our Standard Rooms or Family Rooms, as they are all on one level and may better meet your expectations for comfort and accessibility. We truly appreciate your kind words and look forward to welcoming you back to Mercure Blois Centre in the near future. Kind regards, Solène MERCIER Première de Réception

Dear Mr. L., Thank you very much for sharing your feedback following your stay in our hotel. I am delighted to read that you had a pleasant stay in Blois and particularly appreciated our breakfast as well as the secure storage facilities for your bicycle. It is always a pleasure to welcome cycling enthusiasts and ensure they can fully enjoy their stay with peace of mind. I am also grateful for your positive comments regarding the cleanliness of our hotel, the quality of our service, and the smoothness of your arrival and departure experience. Your kind words are a great encouragement for our entire team. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Blois. Kind regards, Solène MERCIER Première de Réception

Dear Mr. S., Thank you very much for taking the time to share your experience following your stay at the Mercure Blois Centre. I am delighted to read that you enjoyed your spacious room and bathroom, the quality of our breakfast, as well as our privileged location along the Loire River. Your excellent feedback regarding your overall stay and our team is truly appreciated. We look forward to welcoming you again on a future visit to Blois. Best Regards, Solène MERCIER Première de Réception Mercure Blois Centre

Sehr geehrter Herr B., Vielen Dank für Ihre Rückmeldung. Es freut uns, dass Ihnen die Schönheit des Hotels sowie die Freundlichkeit unserer Rezeption gefallen haben. Wir nehmen Ihr Feedback zur Restaurantqualität und dem Service ernst und werden es intern besprechen, um stetig an uns zu arbeiten. Lucie PETITCLAIR Cheffe de réception Mercure Blois centre

Mister P., Thank you for your positive feedback regarding your stay at our hotel. I am delighted to hear that you enjoyed our unique architecture, the atrium bar, and the breakfast buffet. Your kind words about our team’s friendliness and assistance are greatly appreciated. Best Regards, Solène MERCIER Assistant Front Desk Manager Mercure Blois Centre

Dear Mr. S., Thank you for your feedback. I am sorry to hear that the amenities in your room did not meet your expectations. I truly appreciate your input and will take it into account in our considerations for improving our services. I inform you that all the rooms will be renovated at the beginning of 2026. We hope to welcome you back in the future to strive a better experience. Best regards, Solène MERCIER Assistant Front Desk Manager Mercure Blois centre

Mr. W., Thank you for your positive feedback regarding your stay with us. I am pleased to hear that you enjoyed the reception, the swimming pool, and the breakfast. We take your comment regarding the room renovation seriously and I'm glad to inofmr you that the renovation will be done at the begging of 2026 to strive a better experience to our customers. Kind Regards, Solène MERCIER Assistant Front Desk Manager Mercure Blois Centre

Dear Mr. H., Thank you very much for your feedback. I am pleased that you appreciated the central location and the friendliness of our staff. However, we regret that your stay did not fully meet your expectations. Your comments are important to us. Sincerely yours, Solène MERCIER Assistant Front Desk Manager Mercure Blois centre

Dear Mr. G., Thank you very much for your feedback regarding your recent stay in our hotel. I am pleased that you appreciated the central location and the friendly reception. We acknowledge your suggestion regarding the room amenities and will take it into account in our future planning. Best Regards, Solène MERCIER Assistant Front Desk Manager Mercure Blois Centre