Mercure Неаполь Центр Анджоино 4 звезды

Hotel is OK, but did not have wifi at all for the five nights I stayed there. The staff made no effort to fix the problem. They just threw up their hands when asked about it. Breakfast was good. Room was clean and comfortable.

The website suggests soundproof rooms ... if I understood Italian I could have understood every conversation on the street - even though I was on the fourth floor. There was no other room available. In addition, the check-out was poorly. I paid prior to arrival through the online check-in, received an email of payment confirmation, a paper version of the payment on arrival, but then was told at check-out that I hadnt paid. The member of staff at reception was very rude. I refused to pay and then eventually she let me go.

No value for money. The hotel is more interested in busses with tourists for short stay than caring for loyal clients of Accor. The service was lousy and the first room the tv, airco, safe were out and could not be repared. New room : shower walls not clean.

Situated at the heart of the Napoli harbor, very comfortable and clean rooms. Very quiet although hotel is on a main city street. Excellent breakfast with good quality and adequet choices. Very helpful personnel.

I stayed for six nights for a conference st the Marine Centre. The hotel was just fine. Friendly service on front desk and helpful. Room itself small but comfortable at a cost of less than $200USD. But the. Best part was the cafes bars and restaurants very nearby and not far away.

Long wait for check-in, room not clean, staff not so helpful, no restaurant on site (just vending machine). Breakfast ok but industrial. For this price and what is expected from Mercure standards, best to look at other options like the Ibis Styles which is a gem !

We chose the hotel for it's proximity to the port and the metro. This made moving around Naples very easy. Hotel is also convenient for hop on hop off bus. The hotel needs to update it's website and other web sites as it no longer has an evening bar or restaurant. Breakfast was acceptable served in lovely room overlooking the castle . Once the building work at the port has finished it will be a lovely place to sit and watch the world go by. Breakfast itself consisted of cereals, pastries,fruit,yoghurt and limited egg and bacon. Reception desk were very obliging and even offers to come to restaurant at rear of hotel to explain about husband son allergy to cheese. The double glazing and noise insulation is exceptional. We were over a bar and music club and can honestly say we never heard a thing. The bath has shower over and is very deep and I do think is dangerous to step out off as there are no handrails. Not ideal for the less agile. If we return to Naples would not hesitate to stay here.

After some of the previous reviews we were pleasantly surprised, the staff were friendly and very helpful the room was clean and tidy and location was ideal. very close to the port for ferries to Capri and Sorrento, and to pick up tourist buses to Pompeii etc, with a 15 min walk to the old town. the hotel does not have a bar or restaurant in the evening, but with so many good places close by it would be hard to compete. If your on a city break I would recommend this hotel.

We chose this hotel for the roof terrace and bar both of which were closed despite beautiful photos online. There's no chef so exactly the same breakfast options each day. Reception staff were unfriendly and not particularly helpful although they were not in short supply.

There is no bar although one was shown on hotel the web-site!?! The breakfast booking arrangement is very poor. One must pre-pay at reception BEFORE arriving at the restauarant if the breakfast has not been included in the booking; although this was NOT explained to us when we checked in. The room was clean but VERY small, even by Mercure standards. There was on-going works right outside the hotel (end May 2019). The traffic nose was intense. This was our first and last stay at this hotel.

Внимательный персонал, ежедневная уборка, расположение в центре, но окна номера над мусорным баком для стекла, из-за чего спать невозможно

Островок спокойствия и благополучия в безумном и хаотичном Неаполе! Все удобства есть, но без лишней роскоши. Основная проблема паркинг, но и она быстро решается рядом за 30 евро

Great location and staff are very Friendly. Room and hotel facilities are very poor especially given it's a mecure. There is no restaurant and were advised to use the vending machine for snacks which didn't have a great selection at all

Ideal location in the heart of Naples, impeccable and stylish rooms, outstanding people at the desk.I spent an amazing vacation in Naples and they were able to give me all instructions and recommendations to make this possible. I will come back for sure!

For 45 minutes, I had to pay 25 Euros for early check-in, even though I am a Gold Client Accor. Me and my wife were tired from the trip and had to pay the rate. The hotel is well located near the ferries and near Metro Municipio.