Mercure Неаполь Центр Анджоино 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 920

Гарантия
лучшей цены
Mercure Неаполь Центр Анджоино - Image 1
Mercure Неаполь Центр Анджоино - Image 2
Mercure Неаполь Центр Анджоино - Image 3
Mercure Неаполь Центр Анджоино - Image 4
Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775, 80133 НЕАПОЛЬ, Италия

Описание

Особенности отеля

  • Удобное расположение в центре Неаполя. Исследуйте город пешком!

  • Завтрак на террасе с видом на Кастель-Нуово и море

  • За 5 минут можно дойти до мола Beverello, откуда отправляются лодки на побережье Амальфи

  • Легко добраться на машине, неподалеку крытые парковки

  • Палаццо Реале, Галлерия Умберто, Квартье-Спаньоли, неапольская Соттерранеа

Наши номера

Расположение отеля

Mercure Неаполь Центр Анджоино

Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775
80133 НЕАПОЛЬ
Италия

GPS:40.840234, 14.253838

Телефон
Факс +39 081 552 9509

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено

TERRAZZA MERCURE

Позвольте себе расслабиться и отдохнуть в нашем баре. Вас встречает современный элегантный интерьер с неаполитанским акцентом. Это идеальное место для дегустации многих местных деликатесов. Бар открыт каждый день с 06:30 до 22:30.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 920

Рейтинг TripAdvisor  3.8/5  Отзывов: 1 869

Сертификат качества 2025

Only breakfast is very good. Never again

Примечание: Tripadvisor 1.0/5

Freddy A Реальные отзывы TripAdvisor

Upon arrival (I'm a very old client), at the reception, they immediately ask me documents and credit card. And they immediately take from credit card the full amount for my stay (not a pre-authorization), including city tax (this is incorrect since if I'm not completing the expected stay, I can be required to pay the hotel but I don't need to pay city tax). Anyway, with payment done and completed, I ask for my Hotel receipt and they reply that receipt will be gave only at departure and on such date. Since my office only accept receipt and credit card expenses on the same date, I point out that since they took out money from the credit card, receipt to be on the same date. They start to present various justification also saying that the amount taken was only a "deposit" while the entire amount was taken and the possibility to make a pre-authorization on the credit card is well known and used worldwide. At the end receipt received on the date of arrival. Room assigned: it was a room for disable people and I only discover when entering, without any advice at the reception, neither the possibility to understand if other rooms are available or the hotel is full. Furthermore, after a long discussion to the reception, it wasn't easy to come back to discuss again. Room at first floor wasn't well soundproofed from outside and with a restaurant in from, wasn't easy to slept. Hair dryer wasn't working well (only cold air) and another one received by the reception. The sink stopper weren't possible to completely open with always some water (and later foam) remaining on the bottom. The breakfast it was wonderful as usual and with an incomparable view.   In conclusion, I don't think to come back to this hotel. It was really a bad choose (based on previous experiences) for a four stars in Naples and for the high prize payed, compared with low service quality received.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. I sincerely regret to hear about the inconveniences you faced during your stay. Regarding the payment procedure, our policy is to process the full amount upon check-in, which includes the city tax. I understand this was not communicated effectively, and I apologize for any confusion caused. We strive to provide receipts at the time of departure; however, I appreciate your feedback on the need for flexibility in this regard. I regret that your assigned room did not meet your expectations, especially in terms of soundproofing and accessibility. We aim to honor guest preferences and will review our procedures to ensure we communicate room assignments more clearly. Additionally, I apologize for the issues with the hair dryer and sink stopper; maintenance will be notified to address these concerns. I am pleased to know you enjoyed our breakfast and the view. Thank you once again for your valuable input; it is essential for us to improve. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Tired hotel - tolerable for one night only

Примечание: Tripadvisor 3.0/5

lahlah1209 Реальные отзывы TripAdvisor

Tired hotel which isn’t reflected in the price which isn’t cheap. Staff are friendly apart from one ghastly receptionist who was rude to all our party at various times. Breakfast not the best we’ve had in hotels in Italy. Bathroom was tired, aircon noisy and door to bathroom was too big and didn’t fit so no privacy. Tolerable for one night, wouldn’t go back nor recommend.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your acknowledgment of our friendly staff . Your comments about the breakfast and bathroom facilities are noted, and we understand the importance of these aspects for our guests' comfort. We strive to provide a quality experience, and your feedback is invaluable for our continuous improvement. We hope you may reconsider visiting us in the future. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Great hotel stay!

Примечание: Tripadvisor 5.0/5

458randyh Реальные отзывы TripAdvisor

The Mecure Hotel was a nice surprise, better than I had expected (which is always so nice). We had booked two nights in advance in the least expensive two bedded room. We ended up arriving a day earlier. I tried to book the same least expensive two bedded room but that was no longer available last minute. I had to pay more for a room with a single queen size bed. When we arrived they kindly upgraded us to a "privilege" room with one queen size bed that we were able to stay in for our full three nights. The room was small but adequate with free use of the mini bar and a lovely balcony. It overlooked the main street but with the balcony doors closed the noise was not bad. The hotel has a lovely lobby and a nice breakfast area ( we just looked at the breakfast space) but we did not have breakfast included in our rate. The hotel is very well located for arriving via ferry- a less then 10 minute walk. The hotel was convenient to the metro with a quick ride to the main train station. There were plenty of restaurants and shops within walking distance. Although Naples gets not so great reviews regarding safety we had absolutely no problems- even walking around at night. We really enjoyed Naples and what it had to offer. The hotel staff were very responsive to any requests we made.

Dear Guest, Thank you very much for sharing your experience at the Mercure Hotel. We are delighted to know that your stay exceeded expectations and that you appreciated the comfort of the Privilege room, our convenient location, and the attentiveness of our staff. It’s a pleasure to hear that you enjoyed exploring Naples and felt comfortable walking around the city. Your kind words are truly rewarding for our team and motivate us to continue providing high-quality service to all our guests. We look forward to welcoming you back on your next visit — perhaps with the opportunity to enjoy our breakfast as well! Warm regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Good location and hotel

Примечание: Tripadvisor 4.0/5

rock203 Couples - Реальные отзывы TripAdvisor

The hotel is in a great location to shopping, restaurants and to generally a lot of places tourists would go. The hotel was clean and tidy friendly staff and a great bar area outside the barman was very friendly, comments have been made about the lifts I didn’t use them I used the stairs which were perfect right by the lift easy access and got a bit more steps in every day walking up to the 5th floor, rooms are a bit noisy on the street front but that is to be expected on a very busy road. I found the beds were very comfortable

Dear Guest, Thank you for your feedback. We value your insights and appreciate you taking the time to share your experience with us. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Overall Good Hotel Near The Port

Примечание: Tripadvisor 4.0/5

Judith O Couples - Реальные отзывы TripAdvisor

We had 2 stays here, either side of a few days in Capri. The first stay saw us having to change rooms because the power blew out. They gave us a nice 7th floor room with a balcony and nice view. The desk staff were super helpful. There were only 2 small elevators and there were a couple of times we had to walk down because they were in use by housekeeping and/or people checking out. Shouldn’t have to wait 10 minutes for an elevator

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

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Другие интернет-пользователи оценили наш отель

  • 578 Отзывов 9.5/10 Расположение
  • 640 Отзывов 7/10 Номер
  • 648 Отзывов 9.1/10 Сервис
  • 20 Отзывов 4.5/10 Интернет
  • 308 Отзывов 7.6/10 Завтрак
  • 284 Отзывов 4.7/10 Комфорт
  • 256 Отзывов 7.4/10 Чистота
  • 185 Отзывов 8.6/10 Удобства

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