メルキュール ホテル シュトゥットガルト エアポート メッセ

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 728 件のレビュー

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Eichwiesenring 1/1, 70567 シュトゥットガルト, ドイツ

説明

ホテルのその他の情報

  • シュトゥットガルトの空港とコンベンションセンターに近いホテル

  • すぐ目の前に公共交通機関があるため、大変便利です

  • 140名まで利用可能な4つのファンクションルーム

  • クラシックな客室家具、Wi-Fi モバイルワーク付き

  • シュトゥットガルトにある、お子さま連れに優しいファミリー向けホテル

当ホテルの客室

ホテル所在地

メルキュール ホテル シュトゥットガルト エアポート メッセ

Eichwiesenring 1/1
70567 シュトゥットガルト
ドイツ

GPS:48.712514, 9.166213

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE FAISAN / STÜBLE

Le Faisanでは、ヴィーガンやベジタリアン向けの料理も含め、地方料理や世界各国の料理をお楽しみいただけます。テラスでのランチや、一日の終わりにはディナーをお楽みいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  728 件のレビュー

トリップアドバイザーの評価  3.8/5  582 件のレビュー

お客さまの声 5.0/5

Satoko K. 一人 - 確認済みレビュー すべて

お部屋も綺麗で朝食も美味しかったです。 リラックスして過ごせました。ありがとうございました。

Dear Satoko K., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in every category, and the positive remarks on the breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Zeljka Vuckovic General Manager

Broken and tired, air-con not working, avoid

トリップアドバイザーの評価 2.0/5

Keith M トリップアドバイザー認証口コミ

The positives: location - chosen because there's a U-bahn station a few steps away with frequent trains to Stuttgart centre, no need to pay for a city-centre hotel with all the problems of driving and parking there, this hotel is really easy to access being just off the motorway. And yes, it does have its own underground car park...but..... Right, the many negatives; first and foremost, the air-con didn't work in our rooms, effectively just a fan. No doubt the manager/owner will respond that "thanks for the feedback, this will be fixed in the future" but reading other reviews, it's been a common problem for some time that still isn't fixed and probably won't ever be (and it was 29C outside, opening a window wouldn't have done much). Accor group hotels have 'form' for non-working air-con, be warned. Reported the non-working air-con to reception, just got a shrug of shoulders, the staff couldn't have been less interested or helpful, they need to be 're-educated' Second: only one elevator working, reported by other reviewers, still not fixed (probably never will be), staff aware but not at all apologetic, so very long wait times to get to/from room to reception or car park Ah yes, the car park....don't know when the hotel was built, but the car park spaces (constrained by pillars) are teeny: as others have said, you would really struggle to park 2 Golf-size cars next to each other and open the doors, so the effective number of spaces is actually halved. And then, after paying the usual outrageous cost, the reception staff handed over the ticket and... "er, the exit barrier isn't working, press the button and we'll operate the barrier from here". If they're paying attention and/or not too busy. Hmmm.... Back to the rooms: even in the privilege rooms, Mercure hotels (I was told) don't have a fridge/minibar, so if that matters, bear it in mind. Room itself looked tired and worn, cleanliness could have been much better Breakfast was just about OK, items not replenished regularly (never did get my orange juice), dining room was over-warm (perhaps, I dunno, the air-con not working..?) but food choice was adequate Overall, I'd try and choose another hotel in the same area, for ease of driving access and close to U-bahn. Avoid the Mercure, whatever the response might be to this review, I very much doubt that the problems I've reported could be/will be fixed

Dear KeithBasingstoke, Thank you very much for your visit and for taking the time to tell us very detailed about your experience with us. We regret that your experience with our hotel and our service did not meet your expectations. I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. Allow me to make two comments: In fact, the elevator is a problem that has existed for some time. However, only a certain company (maintenance contract, warranty, etc.) is allowed to repair it - and has been putting us off for some time due to a lack of staff. I ask for your understanding here. And: Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. It would be our pleasure to welcome you back to Stuttgart and to our hotel. With best regards, Zeljka Vuckovic, General Manager

Lot better

トリップアドバイザーの評価 3.0/5

trevorwilliams21 Solo travel - トリップアドバイザー認証口コミ

Stayed at this hotel again it has improved but still not quite right the positive,s were the staff were excellent polite and welcoming also the price of a pint of beer has dropped by one euro to 9euros a pint ( still think it is to dear) the rooms were very clean and bed very comfortable now the negatives the shower base is like an ice ring when wet suggest a non slip matt for the shower base also I have mentioned this before as I was first down 6-15 for breakfast I had scrambled eggs- sausage and garlic pate the eggs and sausage were cold and the garlic pate had ice on it another person said the same to me and waited for the refills when he tasted it it was cold.Can any one tell me is this the norm in this hotel.Overall the hotel has improved except for the breakfast.May I ask why there is no evening meal offered when a coach party arrives is it the travel firms fault if it is I apologise

Hotel

トリップアドバイザーの評価 3.0/5

trevorwilliams21 Solo travel - トリップアドバイザー認証口コミ

Well went again to this hotel (due to coach firm staying there) I found it was the same except the staff were excellent even when they were confronted by one of our passengers on the coach because he couldn’t get an evening meal I thought the staff handled it very well the rooms were excellent the only criticism I have is two fold 1 is the price of the beer 11euros a pint and the 2nd is the breakfast I was down by 6-15 the second in the restaurant and I found the eggs, bacon ,sausage was cold even as I was the second down for breakfast.i must compliment your receptionist’s and bar staff excellent manners

Dear trevorwilliams, Thank you for your visit, the positive remarks on the staff and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Zeljka Vuckovic, General Manager

Fantastic stay from Scotland

トリップアドバイザーの評価 5.0/5

David H トリップアドバイザー認証口コミ

Great experience, hotel staff were amazing with fantastic breakfast buffet! Iza Mikaberide on reception was extremely helpful and even shared her personal phone charger 👌 would definitely come again. Room was very clean and comfortable, housekeeping lady also very polite and friendly.

Dear F4510EJdavidh, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Zeljka Vuckovic, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 491 件のレビュー 8.6/10 ロケーション
  • 769 件のレビュー 7.1/10 客室
  • 579 件のレビュー 8.6/10 サービス
  • 12 件のレビュー 8.3/10 インターネット
  • 425 件のレビュー 8.4/10 朝食
  • 334 件のレビュー 7.5/10 清潔さ
  • 82 件のレビュー 6.1/10 設備

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シュトゥットガルトのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。