モーベンピック ホテル シュツットガルト エアポート 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 90 件のレビュー

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Flughafenstrasse 50, 70629 シュツットガルト, ドイツ

説明

ホテルのその他の情報

  • シュトゥットガルト空港に直接アクセスできるロケーションです

  • 326室のエレガントな客室とスイートルーム（無料のWi-Fiを完備）

  • 郷土料理と多くの定番料理をご用意するレストラン

  • ミーティングおよびイベント用会場 16 室（ボールルームを含む）

  • グリーングローブ認定

当ホテルの客室

ホテル所在地

モーベンピック ホテル シュツットガルト エアポート

Flughafenstrasse 50
70629 シュツットガルト
ドイツ

GPS:48.691352, 9.193349

電話番号
ファックス +49 711 553449000

アクセスと交通機関

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チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

RESTAURANT TROLLINGER

「Trollinger」では、くつろいた雰囲気の中で旬のお料理をご用意します。暖炉のある居心地のよい高級ダイニングルームは、24名様まで対応できます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  90 件のレビュー

トリップアドバイザーの評価  4.5/5  2,279 件のレビュー

2024エクセレンス認証

Terrible experience in a very expensive hotel

トリップアドバイザーの評価 1.0/5

Trip09091612998 ビジネス - トリップアドバイザー認証口コミ

I have been to this hotel several times and every time the service is going down. This time the reception as well the room service were a disaster. Bad attitude to talk with the customers: for example they forgot my laundry without any explanation; I asked to deliver it to my room and the answer was: come Down to pick it up! Yesterday evening I tried to get the room service for dinner and the answer was: we don’t have people enough.. many other examples

Dear Guest, Thank you for staying with us again and for taking the time to provide this feedback. We regret to hear about your dissatisfaction with recent experiences at our hotel, particularly with the reception and room service. It is concerning to learn of the challenges you faced and we sincerely apologize for any inconvenience caused, especially regarding the handling of your laundry. Our guests' comfort and satisfaction are paramount, and it seems we fell short of our commitment in your case. We understand how important prompt and efficient service is, and it is disheartening to know that you felt the response was not up to the mark. We take such feedback seriously and will use it as an opportunity to review our service protocols and staff training to ensure these issues are not repeated. The experience you described does not reflect the high standards we set for ourselves. While we recognize that no compensation can fully make up for the inconvenience, we do hope you will consider Mövenpick Hotel Stuttgart Airport for future stays, allowing us the chance to provide the true Mövenpick experience that so many of our guests appreciate. We look forward to welcoming you very soon. In the meantime we wish you all the best. Kind regards, Guest Relations Team Mövenpick Hotels Stuttgart

Good experience overall but...

トリップアドバイザーの評価 4.0/5

Stephane L トリップアドバイザー認証口コミ

Here we are with the complete review Room type SLEEP Darkness/10 9 Towels: quality/5 4 Towels: quantity/5 4 Double door? no Floor type carpet Coffee instant coffee Minibar no Storage/5 3 Decoration /10 7 Water pressure/10 6 outside noise/10 5 interior noise/10 8 Separate toilet oui Shower product shared bottle Pillow/10 8 Mattress/10 8 Air conditioning yes Usb plug no Good experience overall, but with the restaurant, not accessible (and no room service that night), not enough people to serve/cook, which is quite surprising

Dear Guest, Thank you for staying with us and for taking the time to share your review. We are delighted that you appreciated the room darkness, towel quality, pillow comfort, and the mattress in our SLEEP rooms, as well as the quiet interior and the separate toilet facilities. It's rewarding to hear that these aspects contributed to a positive experience during your stay with us. Our Mövenpick SLEEP rooms are indeed tailored to provide an exceptional sleep experience with adjustable beds and high-quality linens, and we are glad you noticed these details. However, we regret to hear that the absence of a minibar and USB plugs did not align with your expectations. Furthermore, we understand that the restaurant's limited service on the night of your stay was a source of inconvenience, and we sincerely apologize for this. These incidents are not reflective of our usual standards, and we are reviewing your comments to ensure that we maintain our high service quality going forward. Nonetheless, we are pleased that you enjoyed our decoration, which reflects the sophisticated combination of hand-polished walnut and mosaic tiles designed by the Italian star architect Matteo Thun, creating a fabulous feel-good atmosphere. We hope we will have the opportunity to see you again in the future. Best regards, Guest Relations Team Mövenpick Hotels Stuttgart

Beautiful hotel with maintenance issues

トリップアドバイザーの評価 4.0/5

intrepidtrav トリップアドバイザー認証口コミ

Stayed at the Movenpick Hotel Stuttgart Airport this past August for one night at the end of a two-week trip in Germany. I chose this property on the Accor website because it was right at the airport which was exactly what I needed for my early flight back to the U.S. therefore saving me the trouble of commuting from downtown Stuttgart (nice as that city is). As a bonus the hotel is located literally across the street from the main terminal - just a two-minute walk away. I arrived by subway from the main train station in Stuttgart which left me less than a block away from the hotel - the trip took about 40 minutes (it was the beginning of rush hour). Check-in was quick and efficient and my room was ready. However, my room was where the maintenance issues occurred. Starting with the bathroom, the wastebasket had not been emptied making it difficult to dispose if what I needed to - next the tissue box was empty and not replaced. Finally, the tile shower floor had several small tiles missing - at least from the back of the shower where I did not step on. In addition, the desk and its chair were scuffed and a light bulb above the chair by the bed was missing - did not notice this until close to retiring and too late to do anything. Maybe I got a bad room or maybe housekeeping forgot to clean it but it is unfortunate because the room itself was of high quality and very comfortable. The chair by the bed was a wingback with ottoman which was just fine. The bed was equipped with a Sleep-Number type system to adjust the firmness thereof (did not use) - I thought the bed fine as is was. Four pillows were provided, two firm and two soft (prefer firm) which was nice. Also included was a coffee/tea making facility and a mini-fridge as well as a bathrobe and slippers (very comfy). The bathroom was huge with the toilet separated from the sink area and the shower with a sliding door and window looking onto the bedroom (perhaps for mobility=impaired). The TV had plenty of channels in German and English but surprisingly no music channels (strange!). My room had a view of the terminal building and the street in front of it. The hotel itself as mentioned is beautiful and very stylish. Upon entering you see the elevator stalls bathed in colored lights and several seating areas around it. Also on the ground level is the large fitness center (closed when i was there), the business center and the bar where I had an after dinner drink - bartender provided excellent and attentive service. The check-in desk is on the second level as is the restaurant and more seating areas including a lovely living room area and a collection of cuckoo clocks just past the check-in (reception). The restaurant is beautifully furnished and quite large. Dinner was delicious and my server attended to my every need courteously and professionally. The dinner while not cheap was well worth the price. The dining room is also where breakfast is served, a huge buffet with all you would need - cold cuts, cooked meats, eggs, pastries, coffee, tea, juice. The breakfast is an option on the website - go for it. It's worth it and honestly the best and possibly the only place in the area to fuel up before your flight. So to sum up, I would consider this hotel again if I ever return to the Stuttgart area The service at check-in and the public areas is fantastic but I do hope the housekeeping issues are addressed. Hence my four star rating which would have been five.

Dear Guest, Thanks for your review about our hotel. We are delighted that you enjoyed the convenient location of our hotel, the swift check-in process, and the high quality of your room. It is great to hear that you found the bed comfortable and the room amenities, including the coffee/tea making facilities and mini-fridge, to your satisfaction. Our commitment to offering a memorable guest experience is reflected in the attention to detail and the amenities we provide. However, we apologize for the maintenance issues you encountered during your stay. We understand that such details are important for an overall positive experience and are sorry that the room's cleanliness and state did not meet your expectations. We will follow up on this with our team to ensure our high standards are upheld consistently. Moreover, we regret that you noticed scuffs on the furniture and a missing light bulb; we appreciate you bringing these matters to our attention. Nonetheless, we are pleased that you appreciated the hotel's stylish design and had a delightful dining experience at our restaurant. The breakfast option is indeed one of our highlights, and we're glad it served as a satisfying start to your day. Our team strives to provide exceptional service and a comfortable, well-appointed setting for all our guests. We are hoping to welcome you back in the future. All the best. Guest Relations Team Mövenpick Hotels Stuttgart

Alternative

トリップアドバイザーの評価 3.0/5

checkHotel1 ビジネス - トリップアドバイザー認証口コミ

Average hotel but too bad service. Rooms are expensive as expected at an airport hotel. Wines/drinks and food as so. No surprise. But, if experience does not meet the (verify low) expectations, one might start to think. If I had the chance, I would like for a hotel a bit further away but at a better valur for money ratio

Dear Guest, Thank you for reviewing your recent experience. We are sorry that your stay did not fully meet your expectations. While we understand concerns about the pricing, we strive to offer competitive rates for the convenience and quality provided, given our prime location right next to Stuttgart Airport and close proximity to the Messe Stuttgart. Moreover, we aim to deliver exceptional service and regret if we fell short in this aspect during your visit. We hope that we may have the pleasure of welcoming you back in the future to convince you from our product and our high service standards. Kindest regards, Guest Relations Team Mövenpick Hotels Stuttgart

A GOOD EXPERIENCE ON A TOUGH WEEK.

トリップアドバイザーの評価 5.0/5

Jorge B トリップアドバイザー認証口コミ

Very friendly reception service, and friendly atmosphere and service at the restaurant. Rooms are not too big, but very comfortable and clean. The shower is fantastic... Very clean and nice decoration. Our flight was canceled and we had to book it at the very last minute: they turned a bad day into a relaxing evening.

Dear Jorge, Thank you for such a positive review of your stay! We're delighted to hear that our reception and restaurant teams made a positive impression with their friendliness and service. It's wonderful to know that you found comfort in our rooms, with their clean presentation and fantastic showers adding to your relaxation. Your appreciation of our hotel's decoration is truly valued, reflecting the sophisticated design we strive to maintain. We regret to hear that your flight cancellation led to last-minute changes, but are pleased we could contribute to turning your day around. We look forward to welcoming you back for another memorable experience! Best wishes, Tanja Rollny, Guest Relations Mövenpick Hotels Stuttgart

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 863 件のレビュー 9.2/10 ロケーション
  • 913 件のレビュー 8.3/10 客室
  • 732 件のレビュー 7.2/10 サービス
  • 13 件のレビュー 5.1/10 インターネット
  • 402 件のレビュー 8.5/10 朝食
  • 402 件のレビュー 8.4/10 快適さ
  • 283 件のレビュー 7.5/10 清潔さ
  • 222 件のレビュー 8.8/10 雰囲気

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シュツットガルトのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。