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Mercure Тур Север 4 звезды

Примечание: отзывы клиентов 4.5/5 Отзывов: 3 690

сертифицированный отель ALLSAFE

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Номер 1

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Как это работает?
+ 25 Услуги

Особенности отеля

  • Знак чистоты и профилактики ALLSAFE, утвержденный Bureau Veritas

  • Быстрый доступ к центру города и 5 минут до автострады A10

  • Бесплатная частная автостоянка

  • Открытый бассейн (работает летом)

  • Номера общей площадью 410 м², которые могут быть адаптированы по Вашему вкусу

Расположение отеля

Mercure Тур Север

11 rue de l'Aviation
37100 тур
франция

Телефон: +33247495500

Факс: (+33)2/47495525

Заезд с 15h00

Выезд до 12h00

  • На самолете

    TOURS ST SYMPHORIEN На расстоянии 3 км / 1 миль

  • На вертолете

    ST SYMPHORIEN На расстоянии 3 км / 1 миль

  • На автомобиле

    A10-TOURS NORD-N°19 На расстоянии 2 км / 1 миль

  • На поезде

    ST PIERRE DES CORPS На расстоянии 9 км / 5 миль

  • На поезде

    TOURS На расстоянии 7 км / 4 миль

GPS:47.438095, 0.708801

Гостиничные услуги

LES VIGNES

Наслаждайтесь традиционными местными блюдами в изысканной атмосфере. В солнечные дни открыта терраса у бассейна,

Услуги в отеле и поблизости

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Обзор

  • Бассейн
  • Парковка
  • Ресторан
  • Отель, оборудованный для доступа на инвалидных креслах
  • Кондиционер
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
Служба кейтеринга
  • Ресторан (-ы): 1
  • Бар (-ы): 1
  • Завтрак
    • Экспресс-обслуживание Оплачивается отдельно
    • Обслуживание в номере Оплачивается отдельно
    • Шведский стол Оплачивается отдельно
  • Обслуживание в номере
    • Холодные закуски
    • Горячие блюда
Конференции и мероприятия
  • Конференц-зал (-ы): 7
  • Бизнес-центр
    • Бизнес-центр с самообслуживанием
Доступ
  • Отель, оборудованный для доступа на инвалидных креслах
Услуги и удобства
  • Информация об отеле
    • Номера: 93
    • Номер (-ов) для гостей с ограниченными возможностями передвижения: 3
    • Семейных номеров: 40
    • Смежных номеров: 6
    • Номера для некурящих: 93
    • 4 этажи
  • Языки, на которых говорит персонал отеля
    • Испанский
    • Английский
    • Португальский
  • Гостиная
    • Зона ожидания или гостиная
  • Прачечная / услуга парковки служащим отеля
    • Химчистка / глажка
    • Прачечная / услуга парковки служащим отеля Оплачивается отдельно
  • Wi-Fi
    • Канал высокоскоростной передачи данных
    • WIFI в местах общественного пользования
    • WIFI в отеле
    • Высокоскоростной Интернет
  • Кондиционер
    • Кондиционер
  • Специальные условия для гостей с ограниченной подвижностью
  • Курение на территории отеля запрещено
  • Лифт на каждом этаже
  • Регистрация и выезд
    • Поздний выезд
    • Экспресс-регистрация
  • Хранение багажа
    • Хранение багажа
  • Имеется оборудование для работы
    • Автомат для чистки обуви
  • Утюг
    • Утюг на стойке регистрации
  • Сейф на стойке регистрации
    • Сейф на стойке регистрации
Доступ к отелю
  • Автостоянка
    • При отеле
    • 120 парковочные места
    • Частный
    • Круглосуточная парковка
Оздоровительные процедуры
  • SWIMMING POOL
    • Открытая
    • При отеле
Семья
  • Оснащение для детей
    • Прибор для нагревания детских бутылочек
  • Удобства для детей
    • Открытая детская площадка

Наши номера

Вы прекрасно отдохнете в просторных номерах нашего отеля, которые отлично подходят для семейных выходных и деловых поездок.

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 7

  • Максимальный размер: 320 м²

  • Максимальная вместимость: 320 человек

  • Максимальная вместимость банкетного зала: 200 человек

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Отзывы наших гостей о
Mercure Тур Север

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.5/5

Отзывов: 3 690

Рейтинг TripAdvisor 4.0/5

Отзывов: 897

2021 Сертификат качества TripAdvisor
Сертификат качества 2021

Good stopover hotel

Примечание: Tripadvisor 4.0/5

PLowndes 09/10/2021 Реальные отзывы TripAdvisor

We have stayed here before so knew it was very conveniently located for the motorway and had good parking. We had a restful stay, the Covid hygiene measures were good and I was pleased to get a room with a bath after a long journey. Dinner was enjoyable - good choice, nicely cooked - but breakfast very sparse by the time we arrived just before 9 AM. The hotel seems to be very short staffed, so we had to wait quite a while for a drink by the pool on arrival and at dinner the staff never stopped rushing around (there was a corporate dinner at one end of the dining room and the same staff had to do both). The online check-in authorisation didn't work so I had to pay before I left, luckily we had time for that but it seemed a waste of time to have filled it all in online beforehand! Many thanks to Leeloo (food service) and Christine (sommelier) in the restaurant.

Dear PENELOPE LOWNDES, Thank you for leaving your feedback. We are glad you had a nice overall stay and that you liked the restaurant. We are sorry the fast check-out did not work on this time and we ask you to accept our sincerest apologies. I will share them with our team, especially Christine and Leeloo, as I am sure it will serve as an encouragement to all of them ! We do hope that you will come back again ! Best regards Pauline DURAND - Room Division Manager

Stay at Mercure Tours Hotel

Примечание: Tripadvisor 3.0/5

Nicki M 26/08/2021 Реальные отзывы TripAdvisor

The hotel receptionist was very efficient, although I thought that I had already checked in online, but I still had to answer loads of questions. The room was very clean and just what we needed. However, the restaurant was another story. Because it was Sunday we were told that there was no plate of the day. We asked if my grandson could have just an omelette and chips as he’s vegetarian, but no, they couldn’t do that. He ended up with chips and pasta and the pasta was lukewarm. My daughter ordered a vegetable curry, but it was very small, she had to order a plate of chips later. And on top of all this we waited nearly 1 1/2 hours for our food to arrive. I just don’t think this is good enough.

Dear Nicki M, Thank you for taking the time to tell us about your experience at the Mercure Tours Nord . We are terribly sorry that your experience at the restaurant was very disappointing; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address it with everyone involved . All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards and apologise once again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pauline DURAND - Room Division Manager

Excellent stopover spoiled by a few details

Примечание: Tripadvisor 4.0/5

Y4371VHianc Couples - 18/01/2020 Реальные отзывы TripAdvisor

We have stayed many times at this hotel. While not the best Mercure in France, it’s fully up to standard - the rooms are large and well equipped, and the bed is very comfortable. This time a few things were disappointing. On checking in we were very surprised to be told we were no longer Silver status - we checked our account on-line and indeed we were still Silver! This was put right at the desk, but it shouldn’t happen and gives a bad impression. We ate in the restaurant. Based on previous experience, our expectations were not high, but we were dismayed to find that there was nothing on the ‘menu du jour’ that we wanted to eat. Tête de veau anybody? So we ordered from the more expensive à la carte, which was OK but hardly memorable. Then when we came down for breakfast there were many uncleared tables but none available for us. The staff quickly set a table for us, but it’s a small detail that again leaves a bad impression for an hotel with aspirations.

Dear Y4371VHianc, Thank you so much for this nice review regarding our Mercure Tours Nord ! Respecting the breakfast and the restaurant we will make sure to better for your next stay. We will welcome you with pleasure on the occasion of a new step in the Loire Valley ! Regards

Journey stop over

Примечание: Tripadvisor 1.0/5

RAM1058 Couples - 12/09/2019 Реальные отзывы TripAdvisor

We were travelling from Pamplona heading to Calais. The hotel was very comfortable and the staff were very helpful and spoke English. The location is ideal for the motorway but not really suitable for visiting Tours without taking the car.

Dear Guest, Many thanks for your kind comment about our hotel and our staff, That's why,we are surprised that you put 1 on 5 for your satisfaction degree? We can't believe is due to our location at 5km fom the city center, because as you said, we are ideally situated from the motorway. With Best regards

Definitely a great experience!

Примечание: Tripadvisor 5.0/5

Anita3517 Family - 18/08/2019 Реальные отзывы TripAdvisor

The location was very convenient. The room was bright and pleasant with plenty of space. The breakfast was excellent and the restaurant was definitely five star! But the best part, by far, was the hotel's staff. Always available, incredibly friendly, patient and very helpful. I am definitely staying there next time I am in Tours! It is far better than all the other hotels I have stayed at in the same area [and I have been to most of them because I travel to Tours to visit relatives every year!] My only complaint is that the shower, and also the tiled bathroom floors, are quite slippery and that can be a hazard, as we experienced first-hand. Having said that, I would definitely recommend Mercure!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again very soon. Sincerely,

good place to stay for stop and go

Примечание: Tripadvisor 4.0/5

K248HSisabellec Couples - 29/05/2019 Реальные отзывы TripAdvisor

Hotel is clean and well design, room are large enough and toilets isolated from bathroom. From service pint of view, the hotel is well managed with a profesional crew and staff. They do pay attention to you and your comfort during your stay in the place

Dear Guest, Many thanks for your kind comments, all our staff thank you. With Best regards Gaelle Room Division Manager

Good hotel for a business trip in Tours

Примечание: Tripadvisor 5.0/5

dominiquec755 Business - 17/03/2019 Реальные отзывы TripAdvisor

I stayed in Tours for a business trip, good location on the north side of the city, not to far from Vouvray, if you like the wine. . convenient hotel for a business stay staff is friendly. I didn't use the restaurant or the breakfast in the morning.

Dear guest, Many thanks for your comment, that it enjoy all the staff. We hope to see you next time With best regards

Perfectly Placed in North Tours

Примечание: Tripadvisor 4.0/5

agbird Couples - 06/11/2018 Реальные отзывы TripAdvisor

We enjoyed our stay in the Mercure Hotel in North Tours. It was very convenient for our visit. and easy to find with good signposting. The Staff were eager to be helpful, the minor issues we had were resolved quickly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Lacklustre

Примечание: Tripadvisor 3.0/5

gwizzz Couples - 01/11/2018 Реальные отзывы TripAdvisor

Drab hotel with poorly decorated rooms, hard beds and background smell of being worn out. Hotl menu had no veggie food for evening meal Breakfast was good and staff were helpful and chck out was efficient

Dear Madame, Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

One of the best.

Примечание: Tripadvisor 5.0/5

JohnSW51 Couples - 12/09/2018 Реальные отзывы TripAdvisor

From check in to checkout this hotel was flawless. The room was spotless and as requested was very quiet. With the air conditioning easy to adjust it was straightforward to create a nice ambient temperature. Both the dinner and breakfast were excellent. All of the staff we encountered were both friendly and professional. It is obvious that the hotel manager has high standards and knows how to motivate the staff to achieve excellence. We would highly recommend it.John and Ann Marie

Dear Ann Marie and John, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good overnight stop

Примечание: Tripadvisor 4.0/5

Y4371VHianc Couples - 22/06/2018 Реальные отзывы TripAdvisor

Large comfortable and spotlessly clean bedroom, but unfortunately bottom pillows were very hard and were replaced with the spare pillows. Table d’hote dinner fine. Breakfast was OK but not as good as in other Mercure hotels we’ve stayed in. Staff polite and helpful. Would like non-slip floor in shower, as in some other Mercure hotels.

Dear Madame, Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly stopover hotel

Примечание: Tripadvisor 5.0/5

derekbennett Couples - 16/06/2018 Реальные отзывы TripAdvisor

The moment you walk into the lobby you know you have chosen the right hotel for your stopover back to the UK. Friendly helpful check in, lovely quiet 'Privilege'(worth the extra) room. We were given a complementary drink in the bar before dinner, the dinner was in a small dining area where we were served probably one of the best stopover meals ever, by friendly helpful staff. Nothing seemed to be too much trouble. Recommended

Dear Madame, Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards

Egrets stopover hotel

Примечание: Tripadvisor 5.0/5

Mr C Couples - 05/05/2018 Реальные отзывы TripAdvisor

Great hotel on the main North/South routes in France. Very friendly and welcoming staff. Room was great and very comfortable with king size bed, settee, and good size shower room. Everything was very clean. There was a good choice of food in the restaurant, and the quality was good. Check in/out was very efficient, and value for money was very good.

Dear Madame, Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cost of two Tea Bags

Примечание: Tripadvisor 1.0/5

Mikepicklelodge Couples - 29/09/2017 Реальные отзывы TripAdvisor

We requested two tea bags to make tea in our room. The Hotel only supplied fruit tea bags. We were charged 7.40 euros. We complained on checkout, but were told if we didn`t like it we should write to Accor Hotels I have written and complained but we have not received a reply.

Dear Madame, Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Nord. I am sorry that your experience did not meet your expectations. We offer different tea or coffee in rooms like infusion with regliss and fruits berries and tea : "Thé du Hammam" with fruits berries and "Thé des Lords" : Earl grey. In fact we don't have the choice to offer other tea like "English breakfast". I proposed you to write to Accor and we are sorry that's nobody from Accor replied you. Best regards Sandra COURCELLE Front desk manager

Mercure Tours Nord

Примечание: Tripadvisor 3.0/5

N958MBhenrym Couples - 23/05/2017 Реальные отзывы TripAdvisor

On arrival greeted warmly and efficiently by staff on desk. The lift to the 3rd floor adjacent to entrance hall which we took to our Mercure Privilege room. On entering, the room is spacious but drab looking, à Nespresso coffee machine and kettle available to use but disappointed to see only one capsule and had to ask for more so each of us could have coffee. The complimentary bar had two bottles of water, two cans of coke and one bottle of orange juice. The shower was powerful with plenty of hot water. We eat in the hotel restaurant in the evening. The staff were attentive and polite. The food was of a reasonable standard and was enjoyed. I thought the bed and pillows were comfortable but my husband didn't think so and woke with back ache. We did not have breakfast. Check out was quick and efficient.

Very good standard.

Примечание: Tripadvisor 4.0/5

M9764XOdonaldm Couples - 20/04/2017 Реальные отзывы TripAdvisor

We chose to stay at Mercure as our stay was on a Sunday. Most hotels do not provide dinner on a Sunday evening. The Mercure provided a very good dinner, reasonable choices and a nice dining area and good service. We would definitely stay again. One word of caution, breakfast is very expensive, especially if you tend to have a light meal.

Dear Madam, dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To information, Mercure Hotels propose the express breakfast at 8€ if you don't want to have buffet breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay!

Примечание: Tripadvisor 5.0/5

834laurentr Couples - 08/03/2017 Реальные отзывы TripAdvisor

Nothing to report. Hope to stay here again. Good job and keep going on. To improve excellence is not going to be easy ;) One small thing: one of the pots of jam was empty at breakfast ...Really nothing!

Always a pleasure to stay

Примечание: Tripadvisor 4.0/5

joopl2014 Solo travel - 24/12/2016 Реальные отзывы TripAdvisor

On my regular travel from Charente to Netherlands and vica versa I stay over in this hotel. Very modern styled rooms. Excellent bed and a great bathroom with bath. This time the daily menu was a surprise for me. An excellent ravioli starter and the main coarse was steamed cod. The white bourgogne wine was perfect. Nice friendly staff. Compliments. See you next time.

Hello. Let me to thank you for having taken of your time to write a pleasant comment concerning our establishment. Our restaurant enjoyed a good reputation and we get along well to keep it. Encouragements as yours motivate us every day to progress. We have forwarded your comment to the CHEF, he thank you warmly.We remain entirely at your disposal to welcome you again during your next stay. Yours sincerely

Good place to rest and break your journey

Примечание: Tripadvisor 4.0/5

Kathleen H Solo travel - 19/12/2016 Реальные отзывы TripAdvisor

The hotel is very comfortable and conveniently located if you are travelling through on the motorway. It is some distance from the town centre so not ideal if you are planning a visit to Tours itself. I was returning to the UK and used it as a stop of point which was ideal. They are dog friendly and the room and bed were very comfortable. Room service was quick and efficient - just bad services from the reception desk when I first arrived. They also have some Gluten Free products but unfortunately no GF bread which made breakfast difficult.

Good Stay

Примечание: Tripadvisor 4.0/5

Workingmother3 Family - 07/08/2016 Реальные отзывы TripAdvisor

Excellent Check in - rooms allocated and the lady picked up that we had made a mistake on the booking - so arranged for a colleague to come straight up and set up the sofa bed. Newly refurbished rooms - good bed, excellent shower. Swimming pool. All you need for a Family stop over.

Dear Madam, Thank you very much for this great review. Indeed, the staff is doing his best everyday, to provide a quality stay to each guest, meeting your expectations. We are glad you enjoyed the service, the room and all the equipments. See you soon. Kind regards.

Последние отзывы: 20

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